MIS简答题doc文档格式.docx

1、 MIS简答题Chapter1 SHORT-ANSWER QUESTIONS （p. 33）1.What is the relationship between management information systems （MIS） and information technology （IT）?ANSWER: MIS is a broad business function and the study of the use of IT. IT is a set of tools and a resource within MIS.2.What four steps should an or

2、ganization follow in determining which technologies to use? The four steps are: （1） assess the state of competition and industry pressures, （2） determine business strategies, （3） identify important business processes, and （4） align technology tools with the business processes. 3.What is the relation

3、ship between data, information, business intelligence （BI）, and knowledge? Each build on the previous. Data are raw facts, while information is data that has meaning. Business intelligence is collective information that gives you the ability to make strategic business decisions. Finally, knowledge i

4、s a broad term that can encompass BI context, how to affect BI, patents and trademarks, and organizational know-how. 4.How does the granularity of information change as it moves from lower to upper organizational levels? At the lowest levels, information granularity is very fine because people need

5、tremendous detail to perform their jobs. As information moves up through the organization, it becomes more coarse because people dont need as much detail but rather aggregations of information. 5.What is the difference between a technology-literate knowledge worker and an information-literate knowle

6、dge worker? A technology-literate knowledge worker knows how and when to apply technology; that is, he/she understands the value and role of technology. An information-literate knowledge worker knows all about information; that is, he/she understands the value and role of information. 6.How do ethic

7、s differ from laws? The role of a supply chain management （SCM） system is to support supply chain management activities by automating the tracking of inventory and information among business processes and across companies. 1.How does SCM fit into Porters three generic strategies? SCM is most commonl

8、y associated with the overall cost leadership generic strategy. 2.What are the typical functions in a CRM system? The typical functions in a CRM system include sales force automation, customer service and support, and marketing campaign management and analysis. 3.How does CRM fit into the RGT framew

9、ork? CRM is most commonly associated with growing the organization in the RGT framework. 4.What is the difference between front office and back office systems? A front office system is the primary interface to a customer and a sales channel, while a back office system is used to fulfill and support

10、customer orders. 5.For what five things does e-collaboration provide support? E-collaboration supports （1） work activities within integrated collaboration environments, （2） knowledge management with knowledge management systems, （3） social networking with social networking systems, （4） learning with

11、 e-learning tools, and （5） informal collaboration to support open-source information. 6.What is the difference between a social networking site and a social networking system? A social networking site （e.g., Myspace） is a site on which you post information about yourself, create a network of friends

12、, share content, and so on. A social networking system is an IT system that links you to people you know and, from there, to people your contacts know. 7.What is open-source information? Open-source information is content that is publicly available （in a broad sense）, free of charge, and most often

13、updateable by anyone. 8.What are the three most common ways in which the IT function can be placed within an organization? The three most common ways in which the IT functions can be placed are: top-down silo, matrix, and fully integrated. 9.How are the structuring of the IT function and the philoso

14、phical approach to IT interrelated? They are interrelated in that the philosophical approach is most often implemented as a specific structure. Wait-and-see organizations tend to centralize the IT function in a top-down silo approach, while early IT adopters tend to disperse the IT function （i.e., e

15、ither matrix or fully integrated）. 10.What is an enterprise resource planning （ERP） system? An ERP system is a collection of integrated software for business management, accounting, finance, HR, project and inventory management, supply chain, customer relationship management, e-collaboration, etc. Chapter3SHORT-ANSWER QUESTIONS （p. 90）1.What is business intelligence? Why it is more than just information? Business intelligence is knowledge knowledge about your customers, your competitors, your partners, your competitive environment, and your own internal operations. It is