HND员工培训与开发outcome1文档格式.docx

HND员工培训与开发outcome1文档格式.docx

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Section1:

policystatement

1.PolicyStatement

AGBellLtd.isprovide24/7callcenterservices.Thecompanyprovidesservicestocustomersbyhighlevelofserviceandhightechnologyapplications.Thecompany’sstructureisflatorganizationstructure.Thedepartmentofthecompanyismadeupofteams.Thecompany'

slesshierarchyisconducivetocommunicationbetweenorganizations,InterOrganizationalCommunicationisconducivetothedevelopmentofthecompanyandtoavoidmistakesinthework.

Thecompany’sorganizationwantstorecruit40newemployeesinHighTown.Thecompanywillrelocatetolargerpremisesforthenexttwomonths.Therecruitmentandtrainingofemployeesisveryimportant.Thecompanycarriesonthepersonalizedtrainingtothestaff,tobetrainedbythecompanystafftoimproveworkefficiencytomeettheneedsofthecompany.Thecompanyrecruitmentisdiversified.Thecompanyrecruitingvulnerablegroups.Thecompanygiveattentiontovulnerablegroupofemployees.Employeescontributetotheorganizationthroughtraining.

2.ThemainbodyoftheTrainingStrategy

A.thenatureofAGBellLtd

AGBellLtd.’svisionisprovidesservicestocustomersbyhighlevelofserviceandhightechnologyapplications.CustomersaresatisfiedwiththeservicefromAGBellLtd.AGBellLtddevelopmenttogetmoremarketshare.Thecompany’sstructureisflatorganizationstructure.Thecompany’srecruitmentisdistinctively,Ltd.AGBellLtd.willrecruitsstafffromadisadvangedgroup,itisveryimportantforthecompanytotrainthestafffromadisadvangedgroup.

B.thecommitmentandthecontribution

Commitment:

AGBellLtd.cometoHighTowntofacealotofdifficulties.Thedifficultiesincludeslocaleconomicdecline,localemploymentrateislowandlaborer’sskillsislow.ButAGBellLtd.toovercomethesedifficulties.Thecompanytrainingstafftoimproveskillsandworkefficiency.Thecompanyiscommittedtothefairtreatmentofeachemployee.Thecompanyencourageeveryemployeetoworkbetter.Thegoodperformanceofthestaffisgoodfortheorganizationtoachievethegoalandprofitmaximization.

Contribution:

TheAGBellLtd.hasmadealotofcontributionstothesociety.AGBellLtd.willrecruitsstafffromadisadvangedgroup.AGBellLtd.helpedHighTowndowntheunemploymentrate.Thecompanyhelpeddisadvangedgroup’seasetheburdenonthefamily.Companiescanopenlecturesandpsychologicalcounselingtohelpdisadvangedgroupovercomepsychologicalbarriers.TheCompanycanstrengthenexchangesandcooperationbetweenemployees.Thecompany'

sgoodreputationisgoodforthecompanytogetthecustomer'

ssatisfactionandmoremarketshare.

Section2:

Themainbodyofthetrainingstrategy

A.themajorissuesofAGBellLtd.

AGBellLtd.willfacealotofdifficultiesinthenexttwoyears.AGBellLtd.wantstorecruit40newemployeesinHighTown.HighproportionoftraditionalindustriesinHighTown,soHighTownemployeehasnoexperienceincallcenterservices.

AGBellLtd.concernedaboutdisadvantagegroups.AGBellLtd.recruitmenthasacharacteristic,recruitstafffromdisadvantagegroups.Theymayhavepsychologicalbarriers.Stafffromdisadvantagegroupsmayhaveaninferioritycomplexandtheymaynotbewillingtocommunicatewiththeircolleagues.Theyneedequaltreatmentandtraining.

HighTown’slocaleconomicdownturn.TheunemploymentrateofHighTown’straditionalmanufacturingindustryislow.Sotheskillsoftheunemployedworkersarelow.Thecompanytakesalongtimetotrainthestaff.

B.Trainingneeds

AGBellLtd.movedtoHighTownfiveyearsago.AGBellLtd.needstohaveafamiliarprocessinHighTown.ThecontentsofAGBellLtd.trainingstaffincludepersonalteamleadership;

informationtechnology;

safetyandhealthknowledge;

Fluentcommunicationskills.

C.Resourceimplicationoftrainingneeds

Short-tern

Mediumtolong-term

Organizational

Tounderstandthelocalculturalenvironment;

Abouthealthandsafetytraining;

Lectureofemployeepsychologicalenlighten;

Customersservicetraining;

Cultivatecustomerloyalty;

Toupdateemployeebenefitspolicy;

Group

Familiarwithworkflowtraining

Thetrainingoftheemployeesarefamiliarwitheachother

Trainingforgroupleader;

Improvethetrainingofgroupworkefficiency.

Individual

Abouthealthandsa