English at Work汇总文档格式.docx

English at Work汇总文档格式.docx

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Anna:

Ohno,thisisterrible!

Anna,you'

regoingtohavetomanagewithouttheslideshowornotes.Just

talk!

Justtalk!

Youjusttalk!

WhatonearthamIgoingtosay?

My

mindisblank.

Trytorememberthekeypointsyouwantedtoshare,andgivethemone

byone.Ifyoucan,givesomefactsthatsupporteachpoint.Forexample:

TipTopTradingisgrowingfast–ournumberofclientsdoubledlastyear.

Usephraseslikethis:

Thecompanyhasastrongtrackrecordof...

Letmesharewithyou...

TheImperialLemon'

skeystrengthsare...

OK.Ahem!

（murmursdiedown）

Sorryaboutthat,I'

lljusthavetocontinuetalkingwithouttheslideshow.

So,ahem....TipTopTradingisgrowingfast–ournumberofclients

doubledlastyear.Thisisbecauseourcompany-

Yes,buttrynottobarkoutinformationlikearobot.Lookpeopleinthe

eye,slowdownandtrytobemoreconversational….oh,andsmile!

（moreconversationally）TipTopTradingisgrowingfast–ournumberof

clientsdoubledlastyear.Thisisbecauseourcompanyhasastrongtrack

recordofreliabilityandbecause,thankstonewtechnology,ourfruitsare

moreandmoreconvincing.Ourbananashavewonawardsforbeingthe

mostauthentic-lookingfruitsinEurope.

WeareveryhappythatCitrusVenturesisalreadyamongourclientsand

wehopetobuildonthatbyofferingyoumoreexcitingnewfruits.

Letmesharewithyouourlatestproduct:

（soundofunzippingofabag）

theImperialLemon.

（impressedmurmurfromtheaudience）

skeystrengthsareitsdesignandflexibility.Itis

madewithrevolutionaryfaux-orange-premium,laser-curve-definition

technology...（fadeout）

WhatanexcellentperformancefromAnna.Shefocussedonsomekey

points,supportedthemwithfactsandstructuredheranswerclearly.She

alsomanagedtorelaxandsoundmorenatural.Sheusedthesephrases:

Let'

sfast-forwardtoafterthemeetingtoseeifshegetsanorder.

…sothankyouforyourtime,Ihopeyou'

reimpressedwithourImperial

Lemon.

MrLime:

FantasticAnna,fantastic!

Thankyou.

Those...lemons–wow.I'

dliketoputinanorderforthreehundred

thousandrightaway.

Ofcourse.

Now,what'

syourdirectphonenumber?

Goodwork.Although,Imustsay,MrLimeseemsjustasexcitedabout

Annaasheisaboutthelemons.Hmm....watchoutAnna!

Untilnexttime!

·

ListeningChallenge

Question:

WhatdoesAnnasayarethekeystrengthsoftheImperialLemon?

Answer:

Itsdesignandflexibility.

Episode14:

Telephonetell-tale

Hello.We'

rebackatTipTopTrading.AnnaisverybusydealingwithMr

Lime'

sbigorderforImperialLemons.

（phonerings）

Yes?

...Who?

...Ican'

thearyou.Mrwhat?

What?

MrWho?

Idon'

tknow,

youtellme.Oh,youareMrHu...H-U:

Hu.Er...No,Tom'

sbusy.Callback

later.Bye.（hangsup）Tom,MrHucalledyou.

Tom:

MrHu-

MrHu:

H-U

Anna,MrHuisaveryimportant-

Oh!

Whatnow?

!

（answers）Yes?

（tohimself）I'

mgoingtohavetotalktothebossaboutthis.

No.I'

mbusy,givemeyournumber,I'

llcallyoulater.Yep,yep,6...8...

thanks.Bye!

（hangsup）Right,nowwherewasI?

Paul:

Anna,couldIhaveaword?

Yes.（toherself）Ohhh,hemustwanttotellmehowpleasedheiswiththe

CitrusVenturesdeal.

（doorclosing）

Now,Anna...biscuit?

I'

malittlebitconcernedaboutsomething.

（toherself/whispering）"

I'

malittlebitconcerned..."

Doesn'

tthatmean

somethingbad?

Yes,Anna,Paulisusingapoliteturnofphrasetosayheisunhappyabout

something.Let'

sseewhathe'

sgottosay....

Ithinkyouneedtoworkonyourtelephonemanner.

Workonmytelephonemanner?

Itmeansthewayyoutalkonthephoneisnotgoodenoughandyouhave

toimproveit–toworkonittomakeitbetter.

Perhapsyoushouldthinkabout…

Perhapsyoushouldthinkabout–that'

sapolitewayoftellingyoutodo

something!

Anna,areyoulisteningtome?

Yes,sorry,Iwasjustsortof,err,talkingtomyself.Couldyourepeatwhat

yousaidplease?

Right,I'

llstartagain.Isaid:

malittlebitconcernedaboutyourtelephone

manner.Youneedtoworkonthewayyouspeaktoclients.Perhapsyou

shouldth