Ebay客服邮件模板template.docx
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Ebay客服邮件模板template
TEMPLATEisarrangedaccordingtopurchaseprocess
Beforeordered-Ordered
AboutItem(aaa)拍卖的物品有问题
Thankyouforyourcontactwithinterestinourstoreanditems.
Sorrybutwenowhaveproblemwiththeauctionoftheitem.Thankyouforyourattentionandpleasewatchfortheupdateofourlistingifyouarestillinterestedinouritems.
Thanksforyourunderstandinginthismatter.Welcometocontactusagainsoon.
Jesse
Thankyouforyourcontactwithinterestinourstoreanditems.
Foryourinformation:
Thisitemcanbeappliedtoyourdevice(compatible)andpleasetakethisitemintoyourconsideration.
Thisitemcannotbeappliedtoyourdevice.Sorryfortheinconvenience!
Thisitemisforallcameraswith**mmcameralens.
Youcangetsparelightbulbsinlocalelectricshopsandmostonlinestores.
Welcometocontactusagainsoon.
Jesse
Thankyouforyourcontact.Welcometovisitourshopandsearchfortheitemyoumayneed.Pleasetrytofindtheitemyouneedwithkeywords(itemname,devicemodel,etc.)viathesearchbarinourshop.Hopeyoucanenjoyshoppinginourstore!
Thanksforyourunderstandinginthismatter.Welcometocontactusagainsoon.
Jesse
Ended(edd)东西卖完了
Thankyouforyourcontactwithinterestinourstoreanditems.Sorrybutthislistingforthisitemhasended(notavailable)now.Pleasewatchforourrelistingiftheitemisrestocked.
Thanksforyourunderstandinginthismatter.Welcometocontactusagainsoon.
Jesse
Discount(idd/sdd)单次购买超过20件才能打折
Thanksforyourcontact,
Weareverysorry,butweprovidediscountinpriceifpurchaseover20inquantityinoneorder.Pleaseadvise.
Weareverysorry,butwecannotoffershippingdiscount(combinedpostage)asitisaccumulatedbyeachitemsizeandtotalweight.Weprovidediscountinpriceifpurchaseover20inquantityinoneorder.
Thanksforyourunderstandinginthismatter.Welcometocontactusagainsoon.
Jesse
Invoice.(iii)向买家发票请求打款
Thanksforyourcontact.WewillsendyouamoneyrequestviaPaypal,youcanpayusviathat,pleaseletusknowifthereisstillanyproblem,wewillbegladtohelp.
Thanksforyourunderstandinginthismatter.Welcometocontactusagainsoon.
Jesse
Norecord查不到购买记录
Thanksforyourcontact,sorrybutwecannotlocateyourpurchaserecordinoursystem.Forthiscase:
#1Pleaseconfirmthatyouorderedtheitemfromus?
(Ifnot,pleaseturntothecorrectsellerforyouritem.)
#2PleaseprovidethebuyerID(andtransactionIDifavailable)fortheorderoftheitemtous,meanwhiletheapproximatepurchasedateaswell,sowecancheckfromourend.
Thanksforyourunderstandinginthismatter.Welcometocontactusagainsoon.
Jesse
Onlypaypal(ooo)只能用paypal
Thanksforyourcontact.Asapolicytoprotectbuyerandseller’sbenefit,weonlyacceptpaymentviapaypal.
Thanksforyourunderstandinginthismatter.Welcometocontactusagainsoon.
Jesse
Nolocalpickup(lpp/llp)
Thanksforyourcontact. Wedoapologizebutourwarehousesarenotsetuptoaccommodatepickuprequests. Tostoporholdanitemisoftenverydifficultastheitemsareprocessedwithanautomaticshippingprocess.Itwillbemucheasierforustoshiptheitemtoyourlocation.
Thanksforyourunderstandinginthismatter.Welcometocontactusagainsoon.
Jesse
Shippingtotheplace(hhh)运输不到目的地
Thankyouforyourcontactwithinterestinourstoreanditems.
Astheauctionpagestated,wefeelsorrybutwedonotoffershippingserviceforthisitemtoyourplace.
Asstatedontheauctionpage,wecanshiptheitemtoyourplace.
Thanksforyourunderstandinginthismatter.Welcometocontactusagainsoon.
Jesse
Cannotjustsaletheitemyouwant(jjj)不仅只销售你要的产品
Thanksforyourcontact,pleaserefertothepackagecontentsintheauctionpage,wedonotseparateanyitems,exchangeanypartofthecontentorofferadditionalparttothepackageeither.Welcometovisitourebayshopandsearchforthecertainitem(parts)youmayneed.
Thanksforyourunderstandinginthismatter.Welcometocontactusagainsoon.
Jesse
Cchoice
Thanksforyourcontact.Sorryfortheinconvenience.
Thereisonlyonecolorforthisiteminthisauction. Sometimesyoumayfindtheitempicturewithdifferentcolorsbutpleaserefertothepackagecontentintheauctionpage.Welcometovisitourshopandsearchfortheitemyoumayneedindifferentcolorifavailable.
Thisitemmayvaryincolorandrandomlyselectedwhendispatchingasstatedontheauctionpage.
Thanksforyourunderstandinginthismatter.Welcometocontactusagainsoon.
Jesse
Wholesale(WWWW)批发
Thankyouverymuchforyourinterest.Forallwholesaleinquiries,pleasesendemailto:
eshopicmanager(at)gmail
Pleasealsoincludethefollowinginformation.
1)Modelofitemyouwishtopurchase
2)quantity(morethan20items)
3)shippingaddress
Iftheseitemsandquantityareavailable,ourwholesalemanagerwillcalculatetotalbestpriceforyouincludingshippingtoyouraddress,handlingandinsurance.IfyouwishtopaywithPayPal,wecanONLYshiptoaconfirmedPayPaladdress.Otherwise,youmaypayviamoneyorderandwecanshiptowhereveryoulike.Also,wefinditisveryhelpfulforfutureservicetoyou,ifwecanknowhowyouplantodistributetheitemsyoupurchase.Doyousellinastore?
Orwebsite?
Orareyousimplypurchasingaquantityforgiftsorpromotions.Thisinformationisusedtobetterdirectyouinanyfuturecontactsregardingyourpurchasefromus.Ifyoushouldfailtoreceiveareplytoyourrequestitisduetolowquantity,orunavailability.Thankyouverymuchagain.
Jesse
Ordered-Paid
Watchforpayment(wwp)
Thankyoufortheupdate. Wewillwatchforyourpayment. Meanwhilewehaveebayassistanttodisputeautomaticallytoget salefeecreditfromebay onthe8thdayfromsaledate.Ifyouneedtokeepawayfromthenotice,wekindlysuggestthatyouneedtofulfillthepaymentforyourorder(s)asap.Thanksforyourunderstandinginthismatter.Welcometocontactusagainsoon.
Jesse
Nopaymentyet
Thanksforyourupdate.Fromourbase,yourpaymenthasnotbeenconfirmedfromourend.WouldyoupleaseprovidethetransactionIDtous,wecancheckitfromourend.Meanwhilewehaveebayassistanttodisputeautomaticallytoget salefeecreditfromebay onthe8thdayfromsaledate.Normallywewillsenditoutwithin2businessdaysoncewegetyourpayment.
Thanksforyourunderstandinginthismatter.Welcometocontactusagainsoon.
Jesse
UpdatedTransactionid(ERP无payment,客人updatewithtransactionid,plsfrdidtojenandreply:
)
Thanksforyourupdate,Iwillcheckwithaccountingdept.toconfirmthepayment,normallythepaymentisprocessedautomaticallybysystem,unlesssomemissingimportantinfo.Inthissituation,wehavetolookforandlinkittooursystemmanuallytogetshipmentprocessed.
Thanksforyourunderstandinginthismatter.Welcometocontactusagainsoon.
Jesse
Echeck(eee)到帐后发货
Thanksforyourcontact.WenoticedthatyouhavepaidonPaypalviaeCheckwhichtakes3-5businessdaystoclearandappearonourPaypalaccount.Wewillshipyourorderwithin1businessdayafteryourpaymentappearsonourPaypalaccount.
Thanksforyourunderstandinginthismatter.Welcometocontactusagainsoon.
Jesse
paymentheld
Sorryfortheinconvenience,yourpaymentheld-InquirybyPayPal-CaseID:
PP-937-964-728.Couldyoupleasecontactpaypalforassistance?
Itemwillbesentoutwithin24businesshoursafterpaymentisconfirmedfromourend.
Thanksforyourunderstandinginthismatter.Welcometocontactusagainsoon.
Jesse
cancelorder(ccc)
Thankyoufortheupdate.WewillsendyouacancellationrequestviaEbay,wouldyoupleaserespondtothattocancelthisorder,itdoesnoharmtoyourpaypalaccount.Welcometocontactusagainsoon.
Jesse
Notmarkedasshipped
Thanksforyourcontact.Sorryfortheinconvenience!
Weuseourownsystemtoprocessshipmentforallpaidtransactionsautomatically,notjustthrougheBaysosometimesitmaynotbemarkedasshippedontime.
Thanksforyourunderstandinginthismatter.Welcometocontactusagainsoon.
Jesse
Paid-Shipped
ChangeShippingAddress(ddd)
D1.IfsalestatusisOrdered
Thanksforyourupdate.Sorryfortheinconvenience!
Wearenotallowedtochangeyourshippingaddressfortheorderyoumadefromus.PleasemakesureyouCHANGE/CONFIRMshippingaddressbeforeyoumaketheorder.ThepaypaladdressMUSTbetheONLYSHIPPINGADDRESSforyourorders.Thisisforyourprotection.
Thanksforyourunderstandinginthismatter.Welcometocontactusagainsoon.
Jesse
D2.IfsalestatusisPaid(ChangeERPstatusfromPaidtoPendingRefund/Totina:
“pendingrefund”-“paid”)
Thanksforyourupdate.Pleaseacceptoursincereapologiesfortheinconvenience!
Yourpaymenthasbeenreceived.Sorrybutwearenotallowedtochangeyourshippingaddressfortheorderyoumadefromus.ThepaypaladdressMUSTbetheONLYSHIPPINGADDRESSforyourorders.
Itisourpolicytoshiptoabuyer'sregisteredPayPaladdressattachedtopaymentonly.Sowecannotchangeaddressdirectly,becauseit*violates*Paypal*protectionpolicy*toshipanitemtoNON-PAYPAL-SHIPPINGaddress.Occasionallywereceivespamemailswithrequeststosenditemtoaddressotherthantheaddressshowonbuyer'sPaypalpayment.ToavoidFraud,wemustsendtheitemtobuyer'sPaypalshippingaddress.Pleaseunderstandthisisforyourprotection.
Forthiscase,wewillissuerefundtoyouviaPaypalASAP.Youcanreordertheitemwithupdatedshippingaddressandwewouldarrangetheshippingforyouasap.
Thanksforyourunderstandinginthismatter.Welcometocontactusagainsoon.
Jesse