Ebay客服邮件模板template.docx

1、Ebay客服邮件模板templateTEMPLATE is arranged according to purchase processBefore ordered-OrderedAbout Item(aaa)拍卖的物品有问题Thank you for your contact with interest in our store and items.Sorry but we now have problem with the auction of the item. Thank you for your attention and please watch for the update of

2、 our listing if you are still interested in our items.Thanks for your understanding in this matter. Welcome to contact us again soon.JesseThank you for your contact with interest in our store and items.For your information:This item can be applied to your device (compatible) and please take this ite

3、m into your consideration.This item cannot be applied to your device. Sorry for the inconvenience!This item is for all cameras with *mm camera lens.You can get spare light bulbs in local electric shops and most online stores.Welcome to contact us again soon.JesseThank you for your contact. Welcome t

4、o visit our shop and search for the item you may need. Please try to find the item you need with keywords (item name, device model, etc.) via the search bar in our shop. Hope you can enjoy shopping in our store!Thanks for your understanding in this matter. Welcome to contact us again soon.JesseEnded

5、(edd)东西卖完了Thank you for your contact with interest in our store and items. Sorry but this listing for this item has ended (not available) now. Please watch for our relisting if the item is restocked.Thanks for your understanding in this matter. Welcome to contact us again soon.JesseDiscount(idd/sdd)

6、单次购买超过20件才能打折Thanks for your contact, We are very sorry, but we provide discount in price if purchase over 20 in quantity in one order. Please advise.We are very sorry, but we cannot offer shipping discount (combined postage) as it is accumulated by each item size and total weight. We provide discou

7、nt in price if purchase over 20 in quantity in one order. Thanks for your understanding in this matter. Welcome to contact us again soon.JesseInvoice.(iii)向买家发票请求打款Thanks for your contact. We will send you a money request via Paypal, you can pay us via that, please let us know if there is still any

8、problem, we will be glad to help.Thanks for your understanding in this matter. Welcome to contact us again soon.JesseNo record查不到购买记录Thanks for your contact, sorry but we cannot locate your purchase record in our system. For this case:#1 Please confirm that you ordered the item from us? (If not, ple

9、ase turn to the correct seller for your item.)#2 Please provide the buyerID (and transactionID if available) for the order of the item to us, meanwhile the approximate purchase date as well, so we can check from our end.Thanks for your understanding in this matter. Welcome to contact us again soon.J

10、esseOnly paypal(ooo)只能用paypalThanks for your contact. As a policy to protect buyer and sellers benefit, we only accept payment via paypal.Thanks for your understanding in this matter. Welcome to contact us again soon.JesseNo local pick up(lpp/llp)Thanks for your contact.We do apologize but our wareh

11、ouses are not set up to accommodate pick up requests.To stop or hold an item is often very difficult as the items are processed with an automatic shipping process. It will be much easier for us to ship the item to your location.Thanks for your understanding in this matter. Welcome to contact us agai

12、n soon.JesseShipping to the place(hhh)运输不到目的地Thank you for your contact with interest in our store and items.As the auction page stated, we feel sorry but we do not offer shipping service for this item to your place.As stated on the auction page, we can ship the item to your place.Thanks for your un

13、derstanding in this matter. Welcome to contact us again soon.JesseCannot just sale the item you want(jjj)不仅只销售你要的产品Thanks for your contact, please refer to the package contents in the auction page, we do not separate any items, exchange any part of the content or offer additional part to the package

14、 either. Welcome to visit our ebay shop and search for the certain item (parts) you may need. Thanks for your understanding in this matter. Welcome to contact us again soon.JesseC choiceThanks for your contact. Sorry for the inconvenience.There is only one color for this item in this auction.Sometim

15、es you may find the item picture with different colors but please refer to the package content in the auction page. Welcome to visit our shop and search for the item you may need in different color if available.This item may vary in color and randomly selected when dispatching as stated on the aucti

16、on page.Thanks for your understanding in this matter. Welcome to contact us again soon.JesseWholesale(WWWW)批发Thank you very much for your interest. For all wholesale inquiries, please send email to:eshopicmanager (at) gmailPlease also include the following information.1) Model of item you wish to pu

17、rchase2) quantity (more than 20 items)3) shipping addressIf these items and quantity are available, our wholesale manager will calculate total best price for you including shipping to your address, handling and insurance. If you wish to pay with PayPal, we can ONLY ship to a confirmed PayPal address

18、. Otherwise, you may pay via money order and we can ship to wherever you like. Also, we find it is very helpful for future service to you, if we can know how you plan to distribute the items you purchase. Do you sell in a store? Or website? Or are you simply purchasing a quantity for gifts or promot

19、ions. This information is used to better direct you in any future contacts regarding your purchase from us. If you should fail to receive a reply to your request it is due to low quantity, or unavailability. Thank you very much again.JesseOrdered-PaidWatch for payment(wwp)Thank you for the update.We

20、 will watch for your payment.Meanwhile we have ebay assistant to dispute automatically to getsale fee credit from ebayon the 8th day from sale date. If you need to keep away from the notice, we kindly suggest that you need to fulfill the payment for your order(s) asap. Thanks for your understanding

21、in this matter. Welcome to contact us again soon.JesseNo payment yetThanks for your update. From our base, your payment has not been confirmed from our end. Would you please provide the transactionID to us, we can check it from our end. Meanwhile we have ebay assistant to dispute automatically to ge

22、tsale fee credit from ebayon the 8th day from sale date. Normally we will send it out within 2 business days once we get your payment. Thanks for your understanding in this matter. Welcome to contact us again soon.JesseUpdated Transaction id(ERP无payment,客人update with transaction id, pls frd id to je

23、n and reply:)Thanks for your update, I will check with accounting dept. to confirm the payment, normally the payment is processed automatically by system, unless some missing important info. In this situation, we have to look for and link it to our system manually to get shipment processed. Thanks f

24、or your understanding in this matter. Welcome to contact us again soon.JesseEcheck(eee)到帐后发货Thanks for your contact. We noticed that you have paid on Paypal via eCheck which takes 3-5 business days to clear and appear on our Paypal account. We will ship your order within 1 business day after your pa

25、yment appears on our Paypal account.Thanks for your understanding in this matter. Welcome to contact us again soon.Jessepayment heldSorry for the inconvenience, your payment held - Inquiry by PayPal - Case ID: PP-937-964-728. Could you please contact paypal for assistance? Item will be sent out with

26、in 24 business hours after payment is confirmed from our end. Thanks for your understanding in this matter. Welcome to contact us again soon.Jessecancel order(ccc)Thank you for the update. We will send you a cancellation request via Ebay, would you please respond to that to cancel this order, it doe

27、s no harm to your paypal account. Welcome to contact us again soon.JesseNot marked as shippedThanks for your contact. Sorry for the inconvenience!We use our own system to process shipment for all paid transactions automatically, not just through eBay so sometimes it may not be marked as shipped on t

28、ime. Thanks for your understanding in this matter. Welcome to contact us again soon.JessePaid-ShippedChange Shipping Address(ddd)D1. If sale status is OrderedThanks for your update. Sorry for the inconvenience!We are not allowed to change your shipping address for the order you made from us. Please

29、make sure you CHANGE/CONFIRM shipping address before you make the order. The paypal address MUST be the ONLY SHIPPING ADDRESS for your orders. This is for your protection.Thanks for your understanding in this matter. Welcome to contact us again soon.JesseD2. If sale status is Paid(Change ERP status

30、from Paid to Pending Refund/To tina: “pending refund”-“paid”) Thanks for your update. Please accept our sincere apologies for the inconvenience!Your payment has been received. Sorry but we are not allowed to change your shipping address for the order you made from us. The paypal address MUST be the

31、ONLY SHIPPING ADDRESS for your orders. It is our policy to ship to a buyers registered PayPal address attached to payment only. So we can not change address directly, because it *violates* Paypal *protection policy* to ship an item to NON-PAYPAL-SHIPPING address. Occasionally we receive spam emails

32、with requests to send item to address other than the address show on buyers Paypal payment. To avoid Fraud, we must send the item to buyers Paypal shipping address. Please understand this is for your protection.For this case, we will issue refund to you via Paypal ASAP. You can reorder the item with updated shipping address and we would arrange the shipping for you asap.Thanks for your understanding in this matter. Welcome to contact us again soon.Jesse