培训礼宾英语Concierge English.docx
《培训礼宾英语Concierge English.docx》由会员分享，可在线阅读，更多相关《培训礼宾英语Concierge English.docx（14页珍藏版）》请在冰豆网上搜索。
培训礼宾英语ConciergeEnglish
礼宾英语
ConciergeEnglish
TrainingOffice
April,2008
Content
PartI.SituationalDialogue
∙GreetingGuests2
问候
∙CheckingBaggage3
检查行李
∙ShowingAGuesttotheFloor4
带客人上房间
∙HelpLookingforBaggage5
帮助寻找行李
∙ProvidingInformation6
问询
∙LimousineService7
出租车服务
∙SayingGoodbyetotheGuest8
送别
PartII.CommonlyUsedExpressions9
PartI.SituationalDialogue
GreetingGuests
DialogueOne
Bellboy:
Goodmorning!
Madam.
Guest:
Goodmorning!
Bellboy:
WelcometoMissionHills!
Guest:
Thankyou.
Bellboy:
Letmehelpyou.Isallofyourbaggagehere?
Guest:
Yes,I’vegotthreesuitcases.
Bellboy:
Comethisway,please.Thereceptionisoverthere.
Guest:
Thanksalot.
Bellboy:
Abellboywillshowyoutoyourroomwhenyouhavefinishedcheck-in.
Guest:
OK.That’sfine.
Bellboy:
Enjoyyourstay.
DialogueTwo
Bellboy:
Goodafternoon,sir.
Guest:
Goodafternoon.
Bellboy:
WelcometoMissionHills.
Guest:
Thankyou.
Bellboy:
Pleasecheckyourbaggagehere.I’llcarryittothereceptiondesk.
Guest:
Oh,myGod!
Ican’tfindmyhandbag.Itmusthavebeenleftbehindtheshuttlebus.
Bellboy:
Don’tworry.I’llgoandgetitforyou…Isthisyourhandbag,sir?
Guest:
Yes,itis.It’sverykindofyoutodoso.Wouldyoupleaseacceptthegiftformythanks?
Bellboy:
Thankyou.
CheckingBaggage
DialogueOne
Clerk:
Goodmorning!
Madam.MayIhelpyou?
Guest:
Yes,I’dliketocheckmybaggage.
Clerk:
MayIhaveyournameandroomnumber?
Guest:
Yes,here’sthecard.
Clerk:
Howmanypiecesofbaggagehaveyougot?
Guest:
I’vegotfourpiecesinall.
Clerk:
Whenwillyouwantthem?
Guest:
Inthreedays.
Clerk:
Pleasekeepthenametag.
Guest:
Thankyou.
Clerk:
You’rewelcome.
DialogueTwo
Clerk:
Wouldyouliketocheckyourbaggagehere,sir?
Guest:
Yes,I’mleavingforHangzhoutodayandI’llbebackinthreedays.SoI’llleavethetrunkinthe
storeroom.
Clerk:
Isthereanyfood,anythingvaluableorbreakableinthetrunk?
Guest:
Oh,hereisawatch,porcelainandabottleofwhiskey.
Clerk:
I’mafraidyouhavetotakethemout.Thewhiskeyiscombustible,theporcelainisafragileobject
andthewatchisalsovaluable.
Guest:
I’msorry.Idon’tknow.I’lltakethemout.Iseverythingready?
Clerk:
Yes,thankyouforyourcooperation.Haveagoodjourney!
Guest:
Thankyou.
DialogueThree
Guest:
I’msorry.I’velostmytags.HowcanIdoaboutit?
Clerk:
Wouldyoupleaseshowmeyourkeycard?
Guest:
Hereitis.
Clerk:
Isee.Whatisyourbaggage?
Anddoyourememberthetag’snumberorcolor?
Guest:
It’sasuitcase.itisredorsomething.
Clerk:
Couldyougivemeadescriptionofyourcase?
Guest:
It’slikethis.It’ssquarewithaleathercover.Yes,Iremember,thereisgreenstringaroundthe
handle.That’sright.
Clerk:
I’llcheckitforyou…sorryforkeepingyouwaiting.I’vefoundit.Isthisyours?
Guest:
Yes,itistherightone.
Clerk:
Allright.
ShowingAGuesttotheFloor
DialogueOne
Bellboy:
Goodafternoon,Mr.Baldwin.Yourroomisonthe5thfloor.I’llshowyoutotheroom.This
way,please.
Guest:
It’sverykindofyou.
Bellboy:
Mypleasure,Mr.Baldwin.Well,isthisyourfirsttimetocometoChina?
Guest:
No,itisthesecondtime.
Bellboy:
Oh.Yourroomfacesthegolfcourse.It’slovely.
Guest:
Hownicetohavethebeautifulsurroundings!
Whataboutthefoodhere?
Doyouservewestern
food?
Bellboy:
Yes,therestaurantsservenotonlyvariouskindsofChinesefoodbutalsowesternfood.
Guest:
That’sgreat!
Bellboy:
Areyouhereonbusinessorforaholiday?
Guest:
I’mhereonbusiness.
Bellboy:
Hereistheroom.
Guest:
Thankyouverymuchindeed.
Bellboy:
Mypleasure.
DialogueTwo
Bellboy:
Goodevening,madam.You’vefinishedcheck-in,haven’tyou?
Guest:
Yes,I’vejustgotthekeytotheroom.
Bellboy:
ShallIshowyoutotheroomnow?
Guest:
Yes,let’sgo.
Bellboy:
You’vegotthreehandbags.Isthatcorrect?
Guest:
Yes,right.
Bellboy:
Isthereanythingfragileinyourhandbag?
Guest:
Yes,thereissomepotteryinthisbag.
Bellboy:
Letmecarrythosetwobagsforyou.
Guest:
Thanks.
Bellboy:
Followme,please.
Guest:
Allright.HereIcome.
Bellboy:
Theliftisthisway…
Guest:
Thankyou.
Bellboy:
You’rewelcome
.
Thisisthe5thfloor.…HereisRoom5008,Madam.Whenyoucheckout,pleasedial3and
we’llhelpyouwithyourbaggageatonce.Well,Ihopeyou’llhaveanicestayhere.Goodnight.
Guest:
Thankyouverymuchindeed.Goodnight.
HelpLookingforBaggage
DialogueOne
Guest:
Excuseme.Canyoudomeafavor?
Clerk:
Yes,ofcourse.WhatcanIdoforyou,sir?
Guest:
I’velostahandbag.
Clerk:
Doyourememberwhenyoucouldn’tfindit?
Guest:
Letmethinkitover.Oh,Irememberitnow.Iboughtapairofsportsshoesandthentookataxi
backtothehotel.Right,itmuststillbeinthetaxi.
Clerk:
Doyourememberthetaxinumber?
Guest:
No,Idon’t.Ionlynoticedit’saToyotacar.
Clerk:
Couldyoutellmewhat’sinthehandbag?
Guest:
Yes,thereisapassport,about2,000U.S.Dollars,1,000HongKongdollarsandsomeRMB
pocketmoney.
Clerk:
Allright.We’lltryourbesttofindit.Oncewe’vegotnews,we’llinformyouassoonaspossible.
Couldyoutellusyournameandroomnumber?
Guest:
Yes.MarySmith.Room3311.Sorrytoputyoutotrouble.
Clerk:
Notroubleatall,Ms.Smith.
DialogueTwo
Guest:
Goodmorning!
Couldyouhelpme?
Clerk:
Certainly.Whatisthetrouble?
Guest:
I’vejustfoundatravelingbagismissing.
Clerk:
Areyousurewhereyoulostit?
AndmayIhaveyournameandroomnumber,please?
Guest:
Yes,attheairport.I’mIrisJackson,room6026.
Clerk:
Don’tworry,Ms.Jackson.Pleasetellmethearticlesinthebag,I’llcontactthepeopleatthe
airport.
Guest:
It’sthenormalsizewithadesignofblueandwhitestripes.
Clerk:
（Hello,isthistheLostandFoundOfficeattheairport?
ThisisMissionHillsResort,oneofour
guestshaslostabagwithblueandwhitestripes.What?
…You’vegotit?
That’sright,I’llhave
someonefetchit.Thankyou…）
Ms.Jackson,we’llcontactyouassoonasyourbagisback.
Guest:
It’sverykindofyou.Thankyou.
Clerk:
Mypleasure,Ms.Jackson.
ProvidingInformation
Words&Expressions:
WorldCupCourse世界杯球场DesignedbyJackNicklaus
VijayCourse维杰球场DesignedbyVijaySingh
FaldoCourse费度球场DesignedbyNickFaldo
OsakiCourse尾崎将司球场DesignedbyJumboOsaki
ElsCourse艾斯球场DesignedbyErnieEls
Member&GuestService会员事务部
CountryClub乡村俱乐部
DrivingRange学院练习场
GolfReception高球前台
WehaveDeluxeRooms
PremiumRooms
ClubSuitesMissionHillsSuites
ImperialSuite
Cashier收银
BusinessCenter商务中心
Washroom/toilet洗手间
Starter出发台
CaddieMaster球僮接待处
ClubHouseLobby会所大堂
ParkingLot停车场
theentranceofClubHouse会所门口
MountainCafé山景阁
ImperialCourt骏豪轩
GrandBallroom骏豪殿
MajesticCourt帝轩
CaféRoyal御花园
SasakiRestaurant佐佐木餐厅
MembersLounge会员酒廊
PeonyRoom牡丹轩
CavalVineRoom海棠轩
EmeraldBambooRoom玉竹轩
SwimmingPool游泳池
Florist花店
ShuttleBus穿梭车
Dialogues:
∙Howoftendoestheshuttlebusrun?
-Everytenminutes,sir.
∙WhereistheBusinessCenter?
-Pleasegostraightaheadandthenturnleft,you’llseeit./Pleasefollowme,sir.
∙HowcanIgettotheMajesticCourt?
-Youmaygototheentrance,theshuttlebuswilltakeyouthere.
LimousineService
Words&Expressions:
Tariff价目表Destination目的地
SingleWay单程Return来回程
Percent百分之…Double双倍
KeyPhrases:
MayIhaveyournameandroomnumber,please?
MayIknowyourmembershipcardnumber,please?
MayIknowyourdestination,please?
MayIknowhowlongwouldyouliketobookthecar?
Ifyouchargetoyourroom,therewouldbe15%servicecharge.Bycash,it’sfreeofservicecharge,youmaypaythedriverdirectly.
ThecariscomingMr.XX,pleasefollowme.
Allthepriceisjustforsingleway,forreturn,itwillbedouble.
RolePlay:
接待一位将订单程车去广州的Mr.Smith。
SayingGoodbyetotheGuest
KeyPhrases:
Goodbye,Mr.Miller,haveaniceday!
Thankyouforstayingwithus,sir!
Haveanicetrip,madam!
Hopetoseeyouagainsoon!
PartII.CommonlyUsedExpressions
1.Adoubleroomcosts___Yuanpernight.
2.Afteryou,sir.
3.Thestationeryisinthisfolder.
4.Areyougoingdown,sir?
5.Areyougoingup,sir?
6.Breakfastisalsoincluded.
7.Couldyouspellthatforme,please?
/Howdoyouspellyourname,please?
8.CouldIseeyourpassport,please?
9.CouldyoucomedowntoConciergewithyourclaimtagtopickupyourbags,sir?
10.MayIhaveyouraddress,please?
11.Couldyoumakesurethatyourbagsarepackedbeforeyouleave?
12.Couldyoupleaseputyournationalityhere,sir?
13.Couldyousignyourname,please?
/Pleasesignhere,sir.
14.Don’tworry,yourluggagewillbesentupatonce.
15.Enjoyyourstaywithus.
16.HeaskedustotellyoutomeethiminthePianoBar.
17.Heismeetingsomebody.Hecan’tseeyourightnow.
18.Hopeyouenjoyyourstay.
19.Howlongwillyoubestaying?
20.Howmanybagsdoyouhaveinall?
21.Howmanyguestswilltherebeinyourparty?
22.Ihopeyourstaywillbeaple
升级会员 