netflix《自由责任的文化》经典PPT硅谷最重要的文件之一.docx
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netflix《自由责任的文化》经典PPT硅谷最重要的文件之一
ReferenceGuideonourFreedom&ResponsibilityCulture
Theseslidesaremeantforreading,ratherthanpresenting
1
Freedom&ResponsibilityAppliestoourSalariedEmployeesOurhourlyemployeesareimportant,buthavemorestructuredjobroles
2
Culture:
whatgivesNetflixthebestchanceofcontinuoussuccessformanygenerationsoftechnologyandpeople?
3
SevenAspectsofourCulture
•ValuesarewhatweValue
•HighPerformance
•Freedom&Responsibility
•Context,notControl
•HighlyAligned,LooselyCoupled
•PayTopofMarket
•Promotions&Development
4
Lotsofcompanieshavenicesoundingvaluestatements
5
EnronHadANice-SoundingValueStatementwith4Values
•Integrity
•Communication
•Respect
•Excellence
Enronheadquarters
6
Their4valueswerechiseledinmarbleinthemainlobby,buthadlittletodowiththerealvaluesoftheorganization
Therealcompanyvalues,asopposedtothenice-soundingvalues,areshownbywhogetsrewarded,promoted,orletgo
7
Realcompanyvaluesarethebehaviorsandskillsthatweparticularlyvalueinfellowemployees
8
WeParticularlyValueinourColleaguestheseNineBehaviorsandSkills…
9
Youmakewisedecisions（people,technical,business,andcreative）despiteambiguity
Youidentifyrootcauses,andgetbeyondtreatingsymptoms
Youthinkstrategically,andcanarticulatewhatyouare,andarenot,tryingtodo
Yousmartlyseparatewhatmustbedonewellnow,andwhatcanbeimprovedlater
10
Judgment
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Communication
Youlistenwell,insteadofreactingfast,soyoucanbetterunderstand
Youareconciseandarticulateinspeechandwriting
Youtreatpeoplewithrespectindependentoftheirstatusordisagreementwithyou
Youmaintaincalmpoiseinstressfulsituations
12
Impact
Youaccomplishamazingamountsofimportantwork
Youdemonstrateconsistentlystrongperformancesocolleaguescanrelyuponyou
Youfocusongreatresultsratherthanonprocess
Youexhibitbias-to-action,andavoidanalysis-paralysis
13
Curiosity
Youlearnrapidlyandeagerly
Youseektounderstandourstrategy,market,subscribers,andsuppliers
Youarebroadlyknowledgeableaboutbusiness,technologyandentertainment
Youcontributeeffectivelyoutsideofyourspecialty
14
Innovation
Youre-conceptualizeissuestodiscoverpracticalsolutionstohardproblems
Youchallengeprevailingassumptionswhenwarranted,andsuggestbetterapproaches
Youcreatenewideasthatproveuseful
Youkeepusnimblebyminimizingcomplexityandfindingtimetosimplify
15
Courage
Yousaywhatyouthinkevenifitiscontroversial
Youmaketoughdecisionswithoutexcessiveagonizing
Youtakesmartrisks
Youquestionactionsinconsistentwithourvalues
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Passion
Youinspireotherswithyourthirstforexcellence
YoucareintenselyaboutNetflix'success
Youcelebratewins
Youaretenacious
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Honesty
Youareknownforcandoranddirectness
Youarenon-politicalwhenyoudisagreewithothers
Youonlysaythingsaboutfellowemployeesyouwillsaytotheirface
Youarequicktoadmitmistakes
18
Selflessness
YouseekwhatisbestforNetflix,ratherthanbestforyourselforyourgroup
Youareego-lesswhensearchingforthebestideas
Youmaketimetohelpcolleagues
Youshareinformationopenlyandproactively
JudgmentYoumakewisedecisions（people,technical,business,andcreative）despiteambiguity
Youidentifyrootcauses,andgetbeyondtreatingsymptoms
Youthinkstrategically,andcanarticulatewhatyouare,andarenot,tryingtodo
Yousmartlyseparatewhatmustbedonewellnow,andwhatcanbeimprovedlater
InnovationYoure-conceptualizeissuestodiscoverpracticalsolutionstohardproblems
Youchallengeprevailingassumptionswhenwarranted,andsuggestbetterapproaches
Youcreatenewideasthatproveuseful
Youkeepusnimblebyminimizingcomplexityandfindingtimetosimplify
ImpactYouaccomplishamazingamountsofimportantwork
Youdemonstrateconsistentlystrongperformancesocolleaguescanrelyuponyou
Youfocusongreatresultsratherthanonprocess
Youexhibitbias-to-action,andavoidanalysis-paralysis
CuriosityYoulearnrapidlyandeagerly
Youseektounderstandourstrategy,market,subscribers,andsuppliers
Youarebroadlyknowledgeableaboutbusiness,technologyandentertainment
Youcontributeeffectivelyoutsideofyourspecialty
CommunicationYoulistenwell,insteadofreactingfast,soyoucanbetterunderstand
Youareconciseandarticulateinspeechandwriting
Youtreatpeoplewithrespectindependentoftheirstatusordisagreementwithyou
Youmaintaincalmpoiseinstressfulsituations
CourageYousaywhatyouthinkevenifitiscontroversial
Youmaketoughdecisionswithoutexcessiveagonizing
Youtakesmartrisks
Youquestionactionsinconsistentwithourvalues
HonestyYouareknownforcandoranddirectness
Youarenon-politicalwhenyoudisagreewithothers
Youonlysaythingsaboutfellowemployeesyouwillsaytotheirface
Youarequicktoadmitmistakes
SelflessnessYouseekwhatisbestforNetflix,ratherthanbestforyourselforyourgroup
Youareego-lesswhensearchingforthebestideas
Youmaketimetohelpcolleagues
Youshareinformationopenlyandproactively
PassionYouinspireotherswithyourthirstforexcellence
YoucareintenselyaboutNetflix'success
Youcelebratewins
Youaretenacious
WeWanttoWorkwithPeopleWhoEmbodyTheseNineValues19
“Youquestionactionsinconsistentwithourvalues”
PartoftheCouragevalue
Akintothehonorcodepledge:
“Iwillnotlie,norcheat,norsteal,nortoleratethosewhodo”Allofusareresponsibleforvalueconsistency
20
Valuesreinforcedinhiring,in360reviews,atcompreview,inexits,andinpromotions
21
SevenAspectsofourCulture
•ValuesarewhatweValue
•HighPerformance
•Freedom&Responsibility
•Context,notControl
•HighlyAligned,LooselyCoupled
•PayTopofMarket
•Promotions&Development
22
ImagineifeverypersonatNetflixissomeoneyourespectandlearnfrom…
23
GreatWorkplaceisStunningColleagues
Greatworkplaceisnotday-care,espresso,healthbenefits,sushilunches,niceoffices,orbigcompensation,andweonlydothosethatareefficientatattractingstunningcolleagues
24
Likeeverycompany,wetrytohirewell
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But,unlikemanycompanies,wepractice“adequateperformancegetsagenerousseverancepackage.”
26
We’reateam,notafamily
We’relikeaprosportsteam,notakid’srecreationalteam
Coaches’jobateverylevelofNetflixtohire,developandcutsmartly,sowehavestarsineveryposition
27
TheKeeperTestManagersUse:
“Whichofmypeople,iftheytoldmetheywereleavingintwomonthsforasimilarjobatapeercompany,wouldIfighthardtokeepatNetflix?
28
TheKeeperTestManagersUse:
“Whichofmypeople,iftheytoldmetheywereleavingintwomonthsforasimilarjobatapeercompany,wouldIfighthardtokeepatNetflix?
29
Theotherpeopleshouldgetagenerousseverancenow,sowecanopenaslottotrytofindastarforthatrole
HonestyAlways
Toavoidsurprises,youshouldperiodicallyaskyourmanager:
“IfItoldyouIwereleaving,howhardwouldyouworktochangemymindtostayatNetflix?
”
30
Isn’tLoyaltyGood?
WhatAboutHardWorkers?
WhataboutBrilliantJerks?
31
LoyaltyisGood
•Loyaltyisgoodasastabilizer
•Peoplewhohavebeenstarsforus,andhitabadpatch,getaneartermpassbecausewethinktheyarelikelytobecomestarsforusagain
•Wewantthesame:
ifNetflixhitsatemporarybadpatch,wewantpeopletostickwithus
•Butunlimitedloyaltytoashrinkingfirm,ortoanineffectiveemployee,isnotwhatweareabout
32
HardWork–NotDirectlyRelevant
•It’sabouteffectiveness–noteffort–eventhougheffectivenessishardertoassessthaneffort
•Wedon’tmeasurepeoplebyhowmanyeveningsorweekendstheyareintheircube
•Wedotrytomeasurepeoplebyhowmuch,howquicklyandhowwelltheygetworkdone–especiallyunderdeadline
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BrilliantJerks
•Somecompaniestoleratethem
•Forus,thecosttoteamworkistoohigh
•Diversestylesarefine–aslongaspersonembodiesthe9values
34
Whyarewesomaniconhighperformance?
Inproceduralwork,thebestare2xbetterthantheaverage.Increativework,thebestare10xbetterthantheaverage,sohugepremiumoncreatingeffectiveteamsofthebest
35
Whyarewesomaniconhighperformance?
GreatWorkplaceisStunningColleagues
36
SevenAspectsofourCulture
•ValuesarewhatweValue
•HighPerformance
•Freedom&Responsibility
•Context,notControl
•HighlyAligned,LooselyCoupled
•PayTopofMarket
•Promotions&Development
37
TheRareResponsiblePerson
•Selfmotivating
•Selfaware
•Selfdisciplined
•Selfimproving
•Actslikealeader
•Doesn’twaittobetoldwhattodo
•Neverfeels“that’snotmyjob”
•Picksupthetrashlyingonthefloor
•Behaveslikeanowner
38
ResponsiblePeopleThriveonFreedom,andareWorthyofFreedom
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Ourmodelistoincreaseemployeefreedomaswegrow,ratherthanlimitit,tocontinuetoattractandnourishinnovativepeople,sowehavebetterchanceoflong-termcontinuedsuccess
40
MostCompaniesCurtailFreedomastheygetBigger
Bigger
EmployeeFreedom
41
MostCompaniesCurtailFreedomAsTheyGrowtoAvoidErrors（soundsprettygoodtoavoiderrors）
42
DesireforBiggerPositiveImpactCreatesGrowth
Growth
43
GrowthIncreasesComplexity
Complexity
44
升级会员 