罗宾斯组织行为学第18版英文试题库附答案chapter18docx.docx

罗宾斯组织行为学第18版英文试题库附答案chapter18docx.docx

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罗宾斯组织行为学第18版英文试题库附答案chapter18docx

OrganizationalBehavior,18e（Robbins）

Chapter18OrganizationalChangeandStressManagement

1）Anexampleofchangeinthenatureoftheworkforceisanincreasein.

A）collegeattendance

B）mergersandconsolidations

C）capitalinvestment

D）divorcerates

E）themulticulturalenvironment

Answer:

E

Explanation:

Almosteveryorganizationmustadjusttoamulticulturalenvironment,demographicchanges,immigration,andoutsourcing.Thisrepresentsthechangingnatureoftheworkforce.

LO:

18.1:

Contrasttheforcesforchangeandplannedchange.

Difficulty:

Moderate

Quest.Category:

Concept

2）Organizationsareincreasinglyadjustingtheirprocessesandpositioningtheirproductsasenvironmentfriendlyandsustainableinordertoincreasetheirappealtoconsumers.Thisisaresponsetochangesin.

A）demographictrends

B）socialtrends

C）culturaltrends

D）legalrequirements

E）natureoftheworkforce

Answer:

B

Explanation:

Socialtrendsdon'tremainstatic.Consumersnowmeetandshareinformationinchatroomsandblogs.Companiesmustcontinuallyadjustproductandmarketingstrategiestobesensitivetochangingsocialtrends.Consumers,employees,andorganizationalleadersaremoresensitivetoenvironmentalconcerns."Green"practicesarequicklybecomingexpectedratherthanoptional.

LO:

18.1:

Contrasttheforcesforchangeandplannedchange.

Difficulty:

Moderate

Quest.Category:

Concept

3）TescraEducationisaneducationalpublishingcompanythatprovidestextbooksintheareaofhighereducation.Thecompanyhasbeeninbusinessforalmost20yearsnowandhasearnedsubstantialprofitsduringthisperiod.Whichofthefollowingtrends,iftrue,woulddrivethecompanytochangeitsbusinessstrategy?

A）ariseinthecostofelectronicproductssuchasiPadsande-bookreadersandsubscriptionchargesforeducationalapps

B）anupwardtrendinstudents'preferenceforface-to-faceinteractionwithinstructorsusingtraditionalclassroomlearningtechniques

C）aneedforlearningenvironmentswherestudentsfeelsafetoapplytheknowledgethey'veacquiredintheclassroomtoreal-lifesituations

D）adecreaseinthenumberofpeoplegoingbacktoschooltoupgradetheirskills,duetoaneconomicboom

E）anincreaseinthenumberoflawsandregulationsrelatedtointellectualpropertyAnswer:

C

Explanation:

Ifstudentsfeeltheneedforlearningenvironmentswheretheyfeelsafetoapplytheknowledgethey'veacquiredintheclassroomtoreal-lifesituations,thenonlinelearningmethodswouldbebestsuitedtomeetthisneed.Thiswouldrequirethecompanytochangeitsbusinessstrategyfromprovidingtextbookstofocusingononlinelearning.Ariseinthecostoftechnologicaltoolsandapreferenceforface-to-faceinteractionwithinstructorsusingtraditionalclassroomlearningtechniqueswouldincreasetherequirementfortextbooksandwouldnothaveanimpactonthecompany'sbusinessstrategy.Adecreaseinthenumberofpeoplegoingbacktoschooltoupgradetheirskillswouldimplythatthereareafewernumberofstudentsandhencethecompanywouldnotneedtochangeitsstrategy.Intellectualpropertylawsapplytobothonlineandtraditionalpublishingandwouldnotdriveacompanytochangeitsbusinessstrategy.LO:

18.1:

Contrasttheforcesforchangeandplannedchange.

AACSB:

Reflectivethinking

Difficulty:

Hard

Quest.Category:

CriticalThinking

FonyCorp.,headquarteredinChina,isaleadingmanufacturerofelectronicdevicesandsolutionsintendedforprofessionalmarkets.ThecompanyisconsideringupgradingthetechnologycurrentlybeingusedatFony'smanufacturingfacility,locatedinGuangdong,thatspecializesinproducinglithium-ionbatteries,whichareusedtopowerlaptops,cameras,cellphones,andothersimilargadgets.Thenewtechnologyisexpectedtoincreaseefficiencylevelsandwillalsoallowforgreateradherencetoqualitystandards.

4）Whichofthefollowing,iftrue,wouldmoststrengthentheargumentthatFonyCorp,shouldupgradeitstechnology?

A）Themarketforconsumerelectronicssuchaslaptops,cameras,cellphones,andothersimilargadgetsisinthelatematuritystage.

B）Fonywillbeabletorecoverthecostofthenewtechnologywithineightyears.

C）Fony'smainclientaccountisatriskaftertheclienthadtorecallnearly2millionnotebooksowingtodefectivebatteries.

D）Theexistingtechnologyiscurrentlyfunctioningattheoptimallevelandthecostofmaintenanceisminimal.

E）Fonylastupgradeditstechnologysixyearsagoandithasanadequatebudgettofundtheacquisition.

Answer:

C

Explanation:

IfFony'sfutureasasuppliertoaprimaryclientisunderthreatduetoitsproductionofdefectivebatteries,thenthiswouldmoststrengthentheargumenttoupgradeitstechnology.Giventhenewtechnologywillensurebetterquality,thisoptionwouldbethemostcompellingargument.Ifthemarketforconsumerelectronicsisinthelatematuritystage,thenthiswouldweakentheargument.ThefactthatFonywillbeabletorecoverthecostofthenewtechnologywithineightyearsneitherstrengthensnorweakenstheargument.Iftheexistingtechnologyisfunctioningattheoptimallevelandthecostofmaintenanceisminimal,thenthisweakenstheargument.TheargumentisnotstrengthenedbythefactthatFonylastupgradeditstechnologysixyearsagoandhasanadequatebudgettofundtheacquisition.

LO:

18.1:

Contrasttheforcesforchangeandplannedchange.

AACSB:

Reflectivethinking

Difficulty:

Hard

Quest.Category:

CriticalThinking

5）Whichofthefollowing,iftrue,wouldmostweakentheargumentthatFonyCorp,shouldupgradeitstechnology?

A）Employeesfearthatthenewtechnologywillrenderthemobsolete.

B）Thecompanywillbeabletorecoverthecostofthetechnologywithinfouryearsofimplementation.

C）Thenewtechnologyisexpectedtoreducethecompany'soverallcostofproduction.

D）Thecompany'smainclientisthreateninglegalactionafterithadtorecallnearly2millionnotebooksowingtodefectivebatteries.

E）Thetechnologywhichthecompanyisconsideringadoptingwasrecentlydevelopedandhasnotyetbeensuccessfullyimplementedinarealbusinesscontext.

Answer:

E

Explanation:

Ifthetechnologywhichthecompanyplanstoadoptwasnewlydevelopedandthecompanywillbefirsttouseitinarealbusinesscontext,thenthisisapotentialriskforthecompany,shouldtheimplementationfail.Hence,thismostweakenstheargumentthatFonyshouldupgradeitstechnology.Thecompanyshouldnotavoidupgradingitstechnologyjustbecauseofemployees'unfoundedfearsthattheymightberenderedobsoleteduetothenewtechnology.ThatFonywillbeabletorecoverthecostofthenewtechnologywithinfouryearsslightlystrengthenstheargument.Ifthetechnologyisexpectedtoreducethecostofproduction,thenthiswouldstrengthentheargumenttoupgradethetechnology,aswouldthethreatoflegalactionbyaclient.

LO:

18.1:

Contrasttheforcesforchangeandplannedchange.

AACSB:

Reflectivethinking

Difficulty:

Hard

Quest.Category:

CriticalThinking

6）Anexampleofchangeincompetitionis.

A）U.S.manufacturedToyotavehicles

B）collapseofEnronCorporation

C）Iraq-U.S.war

D）increasedinterestinurbanliving

E）adecreaseininterestrates

Answer:

A

Explanation:

Competitorsareaslikelytocomefromacrosstheoceanasfromacrosstown.Successfulorganizationswillbefastontheirfeet,capableofdevelopingnewproductsrapidlyandgettingthemtomarketquickly.They'llbeflexibleandwillrequireanequallyflexibleandresponsiveworkforce.

LO:

18.1:

Contrasttheforcesforchangeandplannedchange.

AACSB:

Analyticalthinking

Difficulty:

Moderate

Quest.Category:

Application

7）ApapersalescompanydesignsandoffersanewmethodofpurchasingandshippingcommercialquantitiesofpaperthroughitsWebsite.Thecompanyusedtodoitsbusinessthroughitssalesrepresentative.Thisisanexampleofa（n）change.

A）accidental

B）secondary

C）planned

D）cognitive

E）integrated

Answer:

C

Explanation:

Thechangementionedinthecaseisanexampleofaplannedchange,oractivitiesthatareintentionalandgoaloriented,comparedtoaccidentalchange,whichreferstoactivitiesthatjusthappen.

LO:

18.1:

Contrasttheforcesforchangeandplannedchange.

AACSB:

Analyticalthinking

Difficulty:

Moderate

Quest.Category:

Application

8）arepersonswhoactascatalystsandassumetheresponsibilityformanagingrefinementactivities.

A）Earlyadopters

B）Freeriders

C）Laggards

D）Changeagents

E）Whistle-blowers

Answer:

D

Explanation:

Changeagentsareresponsibleformanagingchangeactivitiesinanorganization.Theyseeafuturefortheorganizationthatothershavenotidentified,andtheyareabletomotivate,invent,andimplementthisvision.Changeagentscanbemanagersornonmanagers,currentornewemployees,oroutsideconsultants.

LO:

18.1:

Contrasttheforcesforchangeandplannedchange.

Difficulty:

Easy

Quest.Category:

Concept

9）Companieswithdominantmarketsharearelesssusceptibletotheforcesofchangethansmallerbusinesses.

Answer:

FALSE

Explanation:

Nocompanytodayisinaparticularlystableenvironment.Eventhosewithdominantmarketsharemustchange,sometimesradically.

LO:

18.1:

Contrasttheforcesforchangeandplannedchange.

Difficulty:

Moderate

Quest.Category:

Concept

10）Whatarethevariousforcesthatmakeitnecessaryfororganizationstochange?

Answer:

Thesixspecificforcesforchangearethenatureoftheworkforce,technology,economicshocks,competition,socialtrends,andworldpolitics.

a）Thenatureoftheworkforceincludesmulticulturalenvironment,demographicchanges,im