罗宾斯组织行为学第18版英文试题库附答案chapter18docx.docx

1、罗宾斯组织行为学第18版英文试题库附答案chapter18docxOrganizational Behavior, 18e (Robbins)Chapter 18 Organizational Change and Stress Management1) An example of change in the nature of the workforce is an increase in.A) college attendanceB) mergers and consolidationsC) capital investmentD) divorce ratesE) the multicul

2、tural environmentAnswer: EExplanation: Almost every organization must adjust to a multicultural environment, demographic changes, immigration, and outsourcing. This represents the changing nature of the workforce.LO: 18.1: Contrast the forces for change and planned change.Difficulty: ModerateQuest.

3、Category: Concept2) Organizations are increasingly adjusting their processes and positioning their products as environment friendly and sustainable in order to increase their appeal to consumers. This is a response to changes in.A) demographic trendsB) social trendsC) cultural trendsD) legal require

4、mentsE) nature of the workforceAnswer: BExplanation: Social trends dont remain static. Consumers now meet and share information in chat rooms and blogs. Companies must continually adjust product and marketing strategies to be sensitive to changing social trends. Consumers, employees, and organizatio

5、nal leaders are more sensitive to environmental concerns. Green practices are quickly becoming expected rather than optional.LO: 18.1: Contrast the forces for change and planned change.Difficulty: ModerateQuest. Category: Concept3) Tescra Education is an educational publishing company that provides

6、textbooks in the area of higher education. The company has been in business for almost 20 years now and has earned substantial profits during this period. Which of the following trends, if true, would drive the company to change its business strategy?A) a rise in the cost of electronic products such

7、 as iPads and e-book readers and subscription charges for educational appsB) an upward trend in students preference for face-to-face interaction with instructors using traditional classroom learning techniquesC) a need for learning environments where students feel safe to apply the knowledge theyve

8、acquired in the classroom to real-life situationsD) a decrease in the number of people going back to school to upgrade their skills, due to an economic boomE) an increase in the number of laws and regulations related to intellectual property Answer: CExplanation: If students feel the need for learni

9、ng environments where they feel safe to apply the knowledge theyve acquired in the classroom to real-life situations, then online learning methods would be best suited to meet this need. This would require the company to change its business strategy from providing textbooks to focusing on online lea

10、rning. A rise in the cost of technological tools and a preference for face-to-face interaction with instructors using traditional classroom learning techniques would increase the requirement for textbooks and would not have an impact on the companys business strategy. A decrease in the number of peo

11、ple going back to school to upgrade their skills would imply that there are a fewer number of students and hence the company would not need to change its strategy. Intellectual property laws apply to both online and traditional publishing and would not drive a company to change its business strategy

12、. LO: 18.1: Contrast the forces for change and planned change.AACSB: Reflective thinkingDifficulty: HardQuest. Category: Critical ThinkingFony Corp., headquartered in China, is a leading manufacturer of electronic devices and solutions intended for professional markets. The company is considering up

13、grading the technology currently being used at Fonys manufacturing facility, located in Guangdong, that specializes in producing lithium-ion batteries, which are used to power laptops, cameras, cell phones, and other similar gadgets. The new technology is expected to increase efficiency levels and w

14、ill also allow for greater adherence to quality standards.4) Which of the following, if true, would most strengthen the argument that Fony Corp, should upgrade its technology?A) The market for consumer electronics such as laptops, cameras, cell phones, and other similar gadgets is in the late maturi

15、ty stage.B) Fony will be able to recover the cost of the new technology within eight years.C) Fonys main client account is at risk after the client had to recall nearly 2 million notebooks owing to defective batteries.D) The existing technology is currently functioning at the optimal level and the c

16、ost of maintenance is minimal.E) Fony last upgraded its technology six years ago and it has an adequate budget to fund the acquisition.Answer: CExplanation: If Fonys future as a supplier to a primary client is under threat due to its production of defective batteries, then this would most strengthen

17、 the argument to upgrade its technology. Given the new technology will ensure better quality, this option would be the most compelling argument. If the market for consumer electronics is in the late maturity stage, then this would weaken the argument. The fact that Fony will be able to recover the c

18、ost of the new technology within eight years neither strengthens nor weakens the argument. If the existing technology is functioning at the optimal level and the cost of maintenance is minimal, then this weakens the argument. The argument is not strengthened by the fact that Fony last upgraded its t

19、echnology six years ago and has an adequate budget to fund the acquisition.LO: 18.1: Contrast the forces for change and planned change.AACSB: Reflective thinkingDifficulty: HardQuest. Category: Critical Thinking5) Which of the following, if true, would most weaken the argument that Fony Corp, should

20、 upgrade its technology?A) Employees fear that the new technology will render them obsolete.B) The company will be able to recover the cost of the technology within four years of implementation.C) The new technology is expected to reduce the companys overall cost of production.D) The companys main c

21、lient is threatening legal action after it had to recall nearly 2 million notebooks owing to defective batteries.E) The technology which the company is considering adopting was recently developed and has not yet been successfully implemented in a real business context.Answer: EExplanation: If the te

22、chnology which the company plans to adopt was newly developed and the company will be first to use it in a real business context, then this is a potential risk for the company, should the implementation fail. Hence, this most weakens the argument that Fony should upgrade its technology. The company

23、should not avoid upgrading its technology just because of employees unfounded fears that they might be rendered obsolete due to the new technology. That Fony will be able to recover the cost of the new technology within four years slightly strengthens the argument. If the technology is expected to r

24、educe the cost of production, then this would strengthen the argument to upgrade the technology, as would the threat of legal action by a client.LO: 18.1: Contrast the forces for change and planned change.AACSB: Reflective thinkingDifficulty: HardQuest. Category: Critical Thinking6) An example of ch

25、ange in competition is.A) U.S. manufactured Toyota vehiclesB) collapse of Enron CorporationC) Iraq-U.S. warD) increased interest in urban livingE) a decrease in interest ratesAnswer: AExplanation: Competitors are as likely to come from across the ocean as from across town. Successful organizations w

26、ill be fast on their feet, capable of developing new products rapidly and getting them to market quickly. Theyll be flexible and will require an equally flexible and responsive workforce.LO: 18.1: Contrast the forces for change and planned change.AACSB: Analytical thinkingDifficulty: ModerateQuest.

27、Category: Application7) A paper sales company designs and offers a new method of purchasing and shipping commercial quantities of paper through its Web site. The company used to do its business through its sales representative. This is an example of a(n)change.A) accidentalB) secondaryC) plannedD) c

28、ognitiveE) integratedAnswer: CExplanation: The change mentioned in the case is an example of a planned change, or activities that are intentional and goal oriented, compared to accidental change, which refers to activities that just happen.LO: 18.1: Contrast the forces for change and planned change.

29、AACSB: Analytical thinkingDifficulty: ModerateQuest. Category: Application8) are persons who act as catalysts and assume the responsibility for managing refinement activities.A) Early adoptersB) Free ridersC) LaggardsD) Change agentsE) Whistle-blowersAnswer: DExplanation: Change agents are responsib

30、le for managing change activities in an organization. They see a future for the organization that others have not identified, and they are able to motivate, invent, and implement this vision. Change agents can be managers or nonmanagers, current or new employees, or outside consultants.LO: 18.1: Con

31、trast the forces for change and planned change.Difficulty: EasyQuest. Category: Concept9) Companies with dominant market share are less susceptible to the forces of change than smaller businesses.Answer: FALSEExplanation: No company today is in a particularly stable environment. Even those with domi

32、nant market share must change, sometimes radically.LO: 18.1: Contrast the forces for change and planned change.Difficulty: ModerateQuest. Category: Concept10) What are the various forces that make it necessary for organizations to change?Answer: The six specific forces for change are the nature of the workforce, technology, economic shocks, competition, social trends, and world politics.a) The nature of the workforce includes multicultural environment, demographic changes, im