逻辑思考训练(结构化的思考方法Structured-Thinking).ppt

逻辑思考训练(结构化的思考方法Structured-Thinking).ppt

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IntroductiontoLogicalStructuring,Intodayssessionyouwilllearntobemoreeffective,asyouwillbeabletosolveproblemsandcommunicateanswersbetter,Asconsultants,weareinvolvedinalotofprojectsandwritealotofreports,（andsomepeoplearequitegoodatit）butthereisalwaysroomforourimprovement!

Thereasonforpoorreportsisoftenassumedtoberelatedtostyletootechnicalortooabstractlanguage,neednicerchartshoweverthereisasecondreasonthatismoreimportant:

clearstructuremanypeoplehaveacopypasteattitudemanypeoplewanttoshoweverythingtheyhavedoneoftengenericstructuresareusedTherightstructureisapyramidofgroupsofideasreceivemajorideasbeforeminorideas,TodothiswearegoingtoworkthroughaframeworkcalledtheIssue-BasedProblemSolving（IBPS）Framework,Communi-catethesolution,Brainstormideas,Createresearchplan,Structuretheresults,Conductanalysis,Solvetheproblem,Issue-BasedProblem-Solving,ThereareacoupleofnewtechniqueswewillintroducewithintheIBPSframework,Issue-BasedProblem-Solving,Commu-nicatethesolution,Generateideas,Developtheresearchplan,Structuretheideas,Analyzefindings,Solvetheproblem,S-C-Q-Adialogue,Pyramidstructure,DefiningtheProblem,UsingtheS-C-Q-Astructure,S-C-Q-Adialogue,Problemscanbebestdefinedusingthe“structure,complication,question,answer”framework,TheSituationshouldmakeastatementaboutthesubjectwithwhichyouknowthereaderwillagreeConsidercarefullywhoyourreaderis,i.e.Whoisthisprojectfor?

TheComplicationshouldcreatethetensionthattriggerstheQuestion.Itdoesnothavetobeacomplicationinthe“problem”senseofthewordStatementoftheAnswertothereadersquestionwithallsupportingmaterialpresentedinpyramidformbeneathTheanswerwilltaketheformofahypothesisuntilproven,Answer,Situation=Complication=Question=,Thecomplicationstatesaninstabilityofthesituation,Complication,Recognizedstablesituation,Situation,SomethingwentwrongSomethingcouldgowrongSomethingchangedSomethingcouldchangeHereswhatyoumightexpecttofindinitHereissomeonewithadifferentpointofviewInthissituationwehavethreealternatives,Complication,Whatdowedo?

Howcanwepreventit?

Whatshouldwedo?

Howshouldwereact?

Dowefindit?

Whoisright?

Whichoneshouldwetake?

Question,TheseS-C-Qstructuresappearofteninourdocumentsandpresentations,SDid/wanttodoX/havesituationCDidnotwork/cannotdo/haveproblemQHowproceed?

SHaveproblemCWantsolutionthatdoesXQWhattodotogetthatsolution?

SWanttodoXCHavealternativewaysQWhich?

SNotfollowprocesstoachieveXCDidreviewtoseeifanychangesneededQAnychangesneeded?

SYouhaveproblemCWantconsultanttohelpyousolveitQHowwillIhelpyousolveit?

Whatshouldyoudo?

SMustdoXtosolveproblemCTodoXmustdoYQHowdoyoudoY?

SHaveproblemCHavesolutionQHowtoimplementsolution?

SHadproblemCSolvedbydoingXQHowdidIdoX?

SHave/hadobjectiveCInstallingsystem/processtoaccomplishQHowdoesitwork?

SProposalsaidwewoulddoXinanalysistosolveproblemCHavenowdoneitQWhatdidyoufind?

SInlastprogressreview,wetoldyouX;yousaidweshoulddoYCHavenowdoneYQWhatdidyoufind?

Howdid/doIdosomething?

SHavesituation/problemCPlantotakeparticularactionQIsittherightaction?

SHadproblem,havesolutionCAfraidtheremaybeproblemimplementingitQWilltherebeaproblem?

SHadproblem,havesolutionCTestedsolutionQIsitOK?

SPlanningtodoXCDonotwanttounlessitwillachieveYQWillitachieveY?

SYouhaveaproblemCWantconsultanttohelpsolveitQAreyoutheconsultantweshouldhire?

Shouldwedoplannedaction?

CaseExample:

AnnouncementofStrategicSurveyorRolloutoriginal,CaseExample（early2001）IntroductionAsyouknow,wehaveembarkedonamajorinitiativetobuildourglobalstrategypractice.Oneofthekeyprogramswehavebeenworkingonoverthepastmonthsistoaddresstheinfrastructureneedsforthestrategycompetency.IamveryhappytorolloutanexcitingnewtooltotheStrategyCompetency-theStratBridgeInc.,StrategicSurveyorTMv1.1.Thereisalottobedoneinthisarea,howeverIbelievethisnewplatformStrategicSurveyorTMisamajorstepingettingourinfrastructurealignedtoourneeds.Webelievethatthistoolwillhelpyoucreatesophisticateddataanalysisquicklyandefficientlyacrossmultipledimensionsaswellasensurethatconsistenttoolsareusedacrossourpracticeglobally.Pleaserewrite:

S:

C:

Q:

A:

SolvingtheProblem,Aniterativeprocess,Pyramidstructure,Thehardestpartisclearlystructuringtheideas,Generateideas,Developtheresearchplan,Structuretheideas,Analyzefindings,Start,Brainstorming,Groupandsummarize,Identifyinformationrequirements,Workhard,Structuringtheideasshouldtaketheformofapyramid（orissuetree）whichsupportsahypothesis（the“answer”）,ThepyramidshouldbeMECE（MutuallyExclusive,CollectivelyEx