BEC中级真题答案及听力原文.docx

BEC中级真题答案及听力原文.docx

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BEC中级真题答案及听力原文

BEC中级真题（第二辑）答案及听力原文

Test1

Reading

Part1

1C2A3B4D5A7C

Part2

8D9C10E11B12F

Part3

13D14A15C16B

Part4

19B20A21D

22A

23C24C

25D26A27B28C

29D30B31C

32B

33B

Part5

34ITSELF

35IN

36CORRECT38SEEN

39FROM

40CORRECT

41

THOSE

42FOR43WITH

44THAT

45CORRECT

Writing

Part1

To:

P.Jones

From:

LuisaGambon

Date:

21November2002

Subject:

Lateness

MrJones,

Ihavenoticedthatyouoftenarrivelateforwork,especiallyonMondaymornings.Asyourcolleaguesarestartingtocomplainaboutthat,youunderstandthatuniessthishabitchanges,Iwilltakedisciplinaryactionagainstyou.Comeandseemetomorrowat9a.m.

inmyoffice.Thankyou

Band5

Allcontentpointsarecovered,usingnaturalsoundingIanguageandaconsistentlyappropriatetone.

Part2

Reportoncustomercomplaints

INTRODUCTION

Thisreporthasthepurposeofpresentingthereasonsforcustomercomplaintsin2002.FIELDINGS

Thecustomercomplaintsreceivedin2002were300inJanuary.Thentheyincreasedto

540inFebruarybecauseofthecomputersystem'sbreakdown.

InMarchtheyfellto230becauseanimprovedordersystemwasintroduced.

ThereasonsforcomplaintsfromJanuarytoMarchwereanalysed:

firstlythecompanvreceivedcomplaintsforincorrectordersdelivered.TheseerrorswerefewerinMarch.

secondlythetimetakentodeliveristoohigh.butthecompanyhasplannedtorecruitnewagents.

Finallycustomerscomplainforthepoorproductquality.Inordertosolvethisproblemmorequalitycontrolsaremaking.

CONCLUSIONS

Atthemomentallcustomersaren'tsatisfiedbutmanymeasureshavebeentakentoimprovetheirsatisfaction.

Band4

Thereisasatisfactoryrangeofstructures,withsomeerrors,butthesedonotimpedeunderstanding.Thecontentpointsareadequatelycovered,andtheregisterisappropriate.

Theinformationisgenerallywellorganised,usingheadingsandotherdiscoursemarkers.

Listening

Part1

1.JAYE

2.CUSTOMERSERVICES

3.OFFICEASSISTANT

4.

4.EUROPEHOLIDAYS

5.BUSINESSCARDS

6.MARKETINGEXECUTIVES

8（THE）（COMPANY）EOGO

9INFORMATIONPACK

10.PARKHOTEL

11.FRONTGATE

12.NEWDESIGNS

Part2

13E

14B

15G

16F

17A18C

19G

20H

21E

22.B

Part3

23B

24B

25C

26A

27C

28B

29A

30C

Tapescript

ListeningTest1

ThisistheBusinessEnglishCertificateVantage2,ListeningTest1.

PartOne.Questions1to12.

Youwillhearthreetelephoneconversationsortnessages.

Writeoneortwou'ordsoranumberinthenumberedspacesonthenotesorformsbelow.

Afteryouhavelistenedonce,replayeachrecording.

ConversationOne.

Questions1to4.

Lookattheformbelow.

Youwillhearamanaskingacolleagueforinformationaboutaformeremployee.

Youhave15second'storeadthroughtheform.

[pause]

Nowlisten,andfillinthespaces.

Woman:

Personnel...

Man:

Hello,it'sTimhere,fromFinance.

Woman:

Hi,Tim.

Man:

rvehadaletterfromthetaxofficeaboutastudentwhoworkedherelast

summer-1wonderifyoucouldlookhimupinyourrecords.

Woman:

Sure,what'sthename?

Man:

Thesurname'sJaye.FirstnameStephen.

Woman:

Howdoeshespellhissurname?

Man:

J-A-Y-E.Gotthat?

Woman:

Ohyes,hereweare...livesatahundredandeighty-threeSchoolRoad,

Barnfield...

Man:

Yes,that'stheone.

Woman:

AndyousayhewasworkinginFinance?

Man:

Uhm,CustomerServices,actually.

Woman:

Aah-theyhadlotsofstudentsworkingforthemlastsummer.

Man:

Well,thetaxpeoplewanttoknowhisexactjobtitle-I'mnotsurewhy.

Woman:

Mm,letmesee...Hewasanofficeassistant.

Man:

Right,gotthat.Theyalsowanttoknowabouthismonthlyearnings.

Woman:

Let'shavealook...fivehundredandthirty-eightpoundsseventyamonth...Oh,sorry,hewasascaleone,sothat'sfourhundredandfifty-sevenpoundssixty.Anythingelse?

Man:

That'sfine,thanks.I'llsendthemtheinformationtoday...

[pause]

Nowlistentotherecordingagain.

[pause]

ConversationTwo.

Questions5to8.

Lookatthenotebelow.

Youwillhearamandescribingaproblemwithanorder.

Youhave15secondstoreadthroughthenote.

[pause]

Nowlisten,andfillinthespaces.

Woman:

Hello,BlackwellPrinters.JulieDavidsonspeaking.HowmayIhelpyou?

Man:

Hello.ThisisMarkJonesfromEuropeHolidays.IwashopingtospeaktoSteven

Kirbyaboutthestationeryyou'reprintingforus.

Woman:

rmafraidSteven'sawayuntilFriday.

Man:

Oh-youseermnotveryhappywiththebusinesscardsandIwantedtoseeifI

couldmakeacoupleofchangestothepapertoo.

Woman:

Wouldyoulikemetopassonamessage?

Man:

Yes,please.T