酒店英语.docx

酒店英语.docx

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酒店英语

1.Part1FrontDesk

UnitOneMakingaReservation

1.Goodmorning.PeaceHotel.Reservation.MayIhelpyou

2.CanIhelpyou?

3.WhatcanIhelpyou?

4.HowcanIhelpyou,sir/madam?

5.Holdtheline,please?

6.Couldyouwaitaminute,please?

7.Areyouwithacompany?

8.Forhowlong?

9.Howlongdoyouintendtostay?

10.Howmanypeoplearethereinyourcompany?

11.Howlongwillyoubestaying?

12.Thatwillbe4nights.

13.Forwhatdates,please?

14.Isitjustfortonight?

15.Whendoyouneedtheroom?

16.Doyouwantasingleroomoradoubleroom?

17.Whatkindofroomwouldyoulike?

18.Withbathorwithout?

19.Wouldyoulikearoomwithbathorshower?

20.Wehavesinglerooms,doublerooms,suitesanddeluxesuitesinJapanese,British,Roman,FrenchandPresidentialstyles.

21.Wouldyoupleasetellmethename?

/MayIknowyourname?

22.Andyouraddress,please?

23.Whataboutyourtelephone,MrSmith?

24.Wehaveasingleavailableforthosedates.

25.It’sOKfornextweek.

26.Yes,youcanhavearoomonSunday.

27.I’msorry,butthehotelisfullonthatdate.

28.The﹩60includesatelephone,amajorinternationalnewspaper…

29.Asingleroomis16dollars.

30.Sixtydollarsaday,serviceincluded.

31.It’s20dollarsforasingleand25dollarsforadouble.

32.Youcanget10%discountforgroupreservation.

33.1---1Acceptingabooking

34.Reservationist（R）:

GardenHotel.Goodmorning,canIhelpyou?

35.Guest（G）:

IamcallingfromNewYork.I’dlikebookaroominyourhotel.

36.R:

Whatkindofroomwouldyoulike,sir?

37.G:

I’dliketobookasingleroomwithbathfromMay12toMay18.

38.R:

Couldyouholdtheline,please?

I’llcheckifthereisaroomavailableforthosedays.G:

OKR:

Sorrytohaveyouwaiting,sir.Wehaveroomsinthatperiod.

G:

Whatistherate,please?

R:

Thecurrentrateis50USdollarspernight.

G:

Thatsoundsnotbadatall.I’lltakeit.Bytheway,I’dlikeaquietroomawayfromthestreetifthatpossible.

R:

Aquietroomfromthestreetispreferred.Canyougivemeyourname,sir?

G:

ItisJohnSmith.R:

Whattimewillyoubearriving,MrSmith？

Ｇ:

Around5：

00P.M．　Ｒ:

OK.Wearelookingforwardtoseeingyousoon．

UnitTwoReceivingaguest

39.Goodmorning,sir.Welcometoourhotel.

40.Goodevening,madamandsir.I’mthebellboy.

41.Verygladtohaveyouhere…I’llgetthebaggageuptoyourroom.

42.IsthisyourfirsttriptoBeijing?

43.Howdoyoudo?

44.Gladtomeetyou.

45.Wishyouapleasantstaywithus.

46.Ihopeyouwillenjoyyourstaywithus.

47.Haveagoodtime!

48.Enjoyyourself/yourselves!

49.Thisway,please.

50.Leaveittome.

51.I’lltakecareofyourbaggage.

52.I’lldothatforyou.

53.ShallIcarrythesuitcaseforyou?

54.ShallIshowyoutoyourroom?

55.MayIleadtheway?

56.Letmegiveyouahand.

57.Takeiteasy

58.Pleaseremembertoreturnyourkeybeforeyouleavethehotel.

59.Pleaseremembertolockyourdoorfirmlybeforeyougotobed.

60.Doyouhaveanyreservation,sir?

61.Justamoment,Mr.Smith.I’llcheckthearrivallist.

62.Well,Wouldyoupleasefillinthisform?

63.MayIseeyoupassport,sir?

64.Hereyouare.

65.Wouldyoumindfillinginthisregistrationform,madam?

66.Wouldyoufilloutthisform?

67.Yourroomis3211,andhereisyourroomkey.

68.You’reinroom7011.I’llhelpyouwithyourbags.

69.Haveyougotanyidentification/IDcard?

70.Thisisthekeytoyourroom.

71.Here’syourkeytoroom3321.

72.Justfollowthebellboy,MrsSmith.

73.Thebellboywilltakeyourbaggageandshowyoutoyourroom.

74.Mypleasure.It’smypleasure.

75.Youarewelcome.

76.I’matyourservice.

77.Pleasedon’tleaveanythingbehind.

78.Wouldyoulikemetoshowyoutoyourroom?

79.Afteryou,sir.

80.WouldyoupleasetakeaseatwhileIprepareyoukeycard?

2---1AttheReceptionDesk

A;Goodafternoon.MayIhelpyou?

B:

Yes,mynameisJohnGreen.

A:

Doyouhaveareservationwithus,sir?

B:

Yes.

A:

Thankyou,sir.Justamoment,please.Thankyouforwaiting,sir.Couldyoufillouttheregistrationcard,please?

B:

MrGreen.Yourreservationisforatwinroomfor6nightsandyourbillwillbepaidbytheBeijingTradeCompany.CouldyousignattheCashier’sCounterwhenyoucheckout,please?

A:

Fine.

B:

Yourroomis623onthe6thfloor.ABellmanwillshowyoutoyourroom.Pleaseenjoyyourstay.A:

Thanks.Iwill.

UnitThreeExchangingMoney

81.Howmuchdowanttochange?

82.Howmuchwouldyouliketochange?

83.Whatdoyouhold,cashortraveller’schecks?

84.Whatdenominationsdoyouneed?

85.Whatdenominationswouldyoulike?

`

86.Inwhatdenominations?

87.Howdoyouwantit?

Howwouldyoulikeit?

88.What’stherateonAmericandollars?

89.Pleasewaitamoment.I’llfindouttherateofexchange.

90.Today’sexchangerateis8.2yuanRMBforonedollar.

91.Theratetodayis8.223yuantothedollar.

92.Wehave100yuanbills,50yuanbills,10yuanbills.

93.Willtentensbeallright?

94.Doyouwantsmallbillsorlargeones?

95.Themostwecanchangeatonetimeis100Americandollars.

96.Here’syourexchangeslip.

97.Here’sthemoney,3200yuaninfull/all.Pleasecheckitandkeeptheexchangememo.

98.Pleasesignhereontheexchangeslip.

99.Pleasecountitandmakesureit’scorrect.

100.I’mafraidyouhavetofillinthechecksplease.

101.Wouldyousignthechecks,please?

UnitFourSettlingGuest’sComplaints

102.I’msorrytohearthat,madam.

103.I’msorry,it’thepolicyofourhotel.Ihopeyouwillunderstand.

104.I’msorry,sir.It’saregulationhere.Everyonemustcomplywithit.

105.I’mterriblysorryaboutthat,sir.I’llattendtoitatonce.

106.Mr.Smith,we’resorrytokeepyouwaiting.

107.Sorry,sir.I’llsolvetheproblemassoonaspossible.

108.Pleaseforgivemeforgivingyoualotoftrouble.

109.Iquiteunderstand.Itdoesn’tmatter.

110.Don’tworry,sir.I’llgetintouchwiththeBellCaptainatonce.

111.Noproblem,sir.We’llmanageit.

112.Thenletmeexplainoncemore.

113.I’llmakeanoteofthat.Everythingwillbetakencareof.

114.Pleaserelax,madam.I’lltakecareofitaccordingtoyourrequest.

115.Please,sir.Ifyoucalmyourself,I’lltrytohelpyou,\.

116.I’llcheckonitforyouandgetbacktoyouatonce.

117.I’mafraidIcan’tdothatforyou.It’sagainstourregulation.

UnitFiveCheckingoutandSeeingaGuestoff

118.Tellmewhenyouarecheckingout.

119.Hereisyourbill,sir.Pleasecheckit.

120.Wouldyoupayincashorwithtravller’schecks?

121.WouldyoupleasegototheCashierDesktopayyourbill?

122.Howdoyouwishtosettleyouraccount,incashorbycreditcard?

123.What’syourwayofpayment,please?

124.MayIhaveyourroomnumber,sir?

125.Howareyougoingtosettleyouraccount?

126.Wouldyoumindcomingtoourdesktocheckout,sir?

127.Onemoment,please.Hereisyoubill.Thatcomesto600yuaneven.

128.Justamoment,please.Letmeprintupyourbill…Yourrentalis877dollars.

129.Thatmakestotalof760USdollars.

130.Weacceptthefollowingcreditcards.

131.Thisisforthephonecallyoumadefromyourroom.

132.Thisisthechargeforyour　IDDcalls.

133.Iforgottotellyouthereis12%servicecharge.

134.Thatchargeisfordrinkstakenfromthemini-bar,sir.

135.Thisisthelaundrycharge.

136.Thatisthreedinnersandfourlunchesinourrestaurantthatyousignedfor.

137.MayIcheckthedetailforyou,please？

138.Wouldyouliketocheckandseeiftheaccountiscorrect?

139.Justmoment,please.I’llwriteoutareceiptforyou.

140.Hereisthemoneyyouoverpaid.

141.I’llcheckwiththedepartmentconcerned.

142.Thereisamistakeonthebill.

143.Doyouhavetoleavetomorrow?

144.Can’tyoustayalittlelonger?

145.Besurenottoleaveanythingbehind,please.

146.Thankyouforyourkindcompliment.

147.I’dliketoseeyouoffattheairport.

148.Wehopetoseeyouagain.

149.Hopeyou’llhaveahappylanding.

150.Goodbye.Haveanicetrip.

151.Wishyouapleasantjourney.

152.Ihopeeverythinggoeswell.

153.I’mlookingforwardtoseeingyouagain.

154.Haveasafetriphome!

155.Takecare!

Goodbyeandgoodluck!

156.Goodbye,sir.andthankyouforcoming.

PART2TheHousekeepingDepartment

UniteSixGuidingthegueststotheirroom

157.Welcometofifthfloor.I’mthefloorattendant.

158.Wouldyoucaretostepthisway,please？

159.Hereweare.MayIhaveyourkey,please?

Letmeopenthedoorforyou.

160.Rightthisway,please.

161.Howdoyouliketheroom?

162.Theroomisfacingsouthandcommandsagoodviewofthebeautifulgarden.

163.Pleasecallmewheneveryouneedanything.

164.It’squiteroomyandairy,Ithinkyoulikeit.

165.MayIshowyoutoyourroom?

166.Sir,yourroomisattheendofthecorridor.hisway,please.

167.Room3211isspaciousandcozy.I’msureyou’lllikeit.

168.Yoursuitcasewillbehereshortly.

169.Thebellmanwilltakeyourbaggageupsoon.

170.Hereisteaandfreshtowelsforyou.

171.Ourhotelhasverygoodroomservice.

172.ThisshopissaidtobeoneofthebestinBeijing.

173.Ourguestsarealwayspleasedbyourroomservice.

174.Justcallmewheneveryouareintrouble.

175.Hereisourhotel’sServiceInformationBooklet.Itgivesyouanideaaboutourservicesandfacilities.

176.Thehotwatersupplyisfrom6a.m.to12p.m.

177.Ifyoudon’twanttobedisturbed,justplacethis“Pleasedon’tdisturb”signoutsidethedoor.

178.I’llgettheslippersforyou.Theyareinthebedsidetable.

179.Leavethelaundryinthelaundrybagbehindthedoorofthebathroom.

180.Ifyouwantyourshoespolished,jus