Summary:
Subject>
DocumentNameBusinessImpactAssessment
Version0.1
DateDayMonthYear
ResponsibleAuthorities
ProjectSponsor
ServiceOwner
ProjectManager
SeniorUser
SeniorSupplier
Preparedby
TEMPLATEINSTRUCTIONS
Thistemplateincludescommentstoassistinthecompletionofsections.Thiscanbeintheformofapproachorsuggestedtext.
PurposeofDocument
ThepurposeoftheBusinessImpactAssessmentdocumentistoidentifyallbusinesschangeimpactsonstakeholdersinternaltoandexternaltoInformationTechnologyServices.Thedocumentwill:
∙ProvidesufficientinformationtoenablethedesignanddevelopmentoftheChangeManagementStrategyoranyotherchangeartefact
∙Identifyanydependenciesandrisks
∙Provideanyrelevantrecommendationsforanychangeinitiatives
TableofContents
1ExecutiveSummary
Purpose
TheBusinessImpactAssessmentdocumentstheimpactsonbusinessandpeoplebasedonprojectimplementation.
BusinessImpactAssessmentObjectives
Scope
∙InScope
∙OutofScope
∙
∙
BusinessImpactSummary
Includekeyimpactsgroupedassystem,processandpeople.Alsoincludeimpactedstakeholders.
Stakeholder
StakeholderNo.
Impact
Type(People,Process,Tech.)
ImpactLevel(H/M/L)
KeyFindings
Includekeyrisksandanykeyinterrelationshipsbetweenimpacts
2Introduction
-Providebackgroundtotheproject(includingdriversandreasonsforchange).InformationcanbesourcedfromtheBusinessCaseandProjectBrief.
-ExplainwhataBIAis:
“TheBusinessImpactAssessment(BIA)identifiesallstakeholderimpactsaswellasprojectimplementationimpactsbasedonstakeholderresistanceorimpactsofotherprojects.AnalysingtheseimpactswillhelptoidentifytheinitialChangeManagementapproachtobeexpandedon.”
-LinkprojectbackgroundtotheBusinessImpactAssessment(BIA)andwhattheoutcomewillbe.
BusinessImpactAssessmentObjectives
GeneralobjectivesoftheBIAinclude:
-Identifyingthegapsbetweencurrentandfuturestates(usingtheBusinessRequirementsDocument(BDR)andNon-functionalRequirements(NFR)documents)
-Identifyingotherenvironmentalimpactssuchasotherprojects,businesschangesetc
-Identifyinggeneralresistanceissuestotechnologyforeachstakeholder(usingtheStakeholderAnalysisDocument)
-Analysing(basedontheabove)theimpactonstakeholdersandinitialrecommendationsonChangeManagementinitiatives
-Updatewithanyadditionalobjectives
DocumentScope
Inscope
Outofscope
Stakeholder
ExtensiveanalysisofUniversitywideimpacts
3GapAnalysis
TheGapAnalysiscapturesrequirementsidentifiedintheBusinessRequirementsDocumentandtheNon-FunctionalRequirementsdocumentsthatwillimpactonstakeholders,business,processesetc.Theanalysisidentifiesthedifferencebetweencurrentandfuturestatesandtheresultinggapcanbefurtheranalysedtoidentifytheextentofimpactonstakeholders,business,processesetc.
Processforcompleting:
-ReviewFeasibilityStudy–BusinessEnvironmentsection
-CaptureallBRDandNFRs(includingreferencenumbersfortraceability)
-Determineappropriatebusinessrepresentativestoprovideinputintotheimpactassessment(i.e.“asis”and“tobe”situation)
-DetermineCurrentandFutureStates(noteconductworkshopwithrelevantbusinessandprojectrepresentativestobrainstormgaps>>
-Informationcanalsobesourcedfrominterviews,focusgroups,surveys,assessments,actionplans
-Identifykeyaudiencegroupsimpacted–includenumbers,locations,rolesetc>>
Usethefollowingtableforcompletingtheanalysis.
BRD/NFRRefno./Other
CurrentState
FutureState
Gap
Stakeholder
Table1:
GapAnalysis
4EnvironmentalAnalysis
Sponsorship
Thissectionallowsyouidentifyallotheraspectsthatmayimpacttheproject.Thesemaybe(inmostcases)indirectimpacts,howeverneedtobeconsideredwhenanalysingtheoverallimpactonstakeholdergroups.Theseimpactsmayinclude:
Workplaceagreements
Enterpriseagreements
EHS
Safety
Facultyrestructures
Otherprojects
Notethatsomeofthesewillbeoutofscopeandshouldberecordedassuch.Forexamplenonprojectinitiativefacultyrestructuresandtheirassociatedchangemanagementwillbemanagedbythatfaculty.Anawarenessofsuchchangesmayinfluencethelevelofimpactofaprojectspecificculturalimpact.
5StakeholderAnalysis
Provideanoverviewofstakeholderanalysisanditsimportancetotheoverallimpactanalysis.Refertotheexistingstakeholderanalysisdocumentandsummarisekeystakeholdergroupsrelevantforthisdocument.
Thissectioncanbeintroducedwiththefollowingscriptand/oramendedversion.
“Understandingthelevelsofinfluenceandinterestforbothinternalandexternalstakeholdersensuresthatanychangeimpactscanalsobeviewedfromthestakeholderperspective.Thefollowingtableincludesasummaryofthestakeholderthatareimpactedbythisprojectaswellastheirexpectationsinrelationtotheprojectobjectives.Stakeholderscanalsobebrokendownintosubsetsbasedontheirlevelofexperiencewithtechnology.Forexampleinthecaseofresearcherstherewillbefocusgroups,pilotgroupsandnewusersofanewsystemorservice.Thesesubsetswillhavedifferentexpectationswhichneedtobeconsideredwhenplanningforthedifferentchangeinitiatives.”
Stakeholder
Subset
Influence
Interest
Expectations
ResistanceIssues
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H,MorL
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Table4:
StakeholderSummary
6ImpactAnalysis
<Identificationofallimpactswillhelptoidentifykeyareasoffocussuchasstakeholdermanagement,processimprovement,traininginitiativeetc.
Header
Description
ChangeImpact
Summaryofimpact
Description
descriptionofimpact(nomorethan100words)
Stakeholder
Includestakeholdergroupsand/orrole(ifrequired)
Category
Categoryidentifiesthetypeofimpact
People(isthereadirectimpactonpeople)
Structure&roles(isthereanimpactonhowthingsare
Culture(isthereanoverallimpactonpeople/groupsasawhole)
Process(willtherebeachangetoprocesses)
Skills(willskillsneedtobedeveloped)
Technology(willtherebesystem/technologychanges)
Levelofimpact
High:
Largenumberofpeopleimpactedand/orlargeamountofchange
Medium:
Moderatenumberofpeopleimpactedand/ormoderateamountofchange
Low:
Notmanypeopleimpactedand/orsmallamountofchange
Resistanceissues
Includeanystakeholderresistanceissuesthatmayimpactawareness,acceptanceand/oradoptionofthechange.
Riskofinaction
Riskofnotimplementingsomeformofchangemanagementinitiative.
ChangeActions
Thefollowingchangeactionscanbeusedbasedonalltheinformationforeachimpact:
∙ChangeManagementStrategyforitemsthathavesignificantimpactsonstakeholders.ThisincludesOrganisationalRedesign,Transitionstrategies,engagementandcommunicationsstrategiesetc.
∙TrainingNeedsAnalysisforitemsthathavesignificantchangeto
∙BusinessProcessReengineeringformajorprocesschanges
Table13—ImpactAnalysisKey
∙BRD/NFRRefNo.orother
∙ChangeImpact
∙Description
∙Stakeholder
∙Category(System/Process/People)Group
∙LevelofImpact(H/M/L)
∙ResistanceIssues
∙ChangeActions
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UserinterfacechangesTHEMISResearchtosupportbusinessrequirementofXXX
<<…>>
Researcher
Process
People
H
TNA
BPR
ChangeMgtstrategy
0002
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Newpolicycreatedwhichincludesotherchangesaswellasthespecificprojectrelatedchange
Alladminstaff
Process
L
Themixofchangesinthepolicyarenotsupportedbystaffandmayimpacttheprojectchange
7RisksandIssues
∙Risksandissues
∙Mitigations
8Recommendations
Includeanyrecommendationsbasedonmajorimpacts.
9AppendixA
Attachanyadditioninformationthatsupplementsthedesignspecification.
GlossaryofTerms
Identifyalltermsthatestablishmeaningwithinthecontextoftheplan.
Term
Meaning
Table14—GlossaryofTerms
DocumentControl
Approvals
VersionNumber
ApprovalDate
Name
Title
Signature/Emailref
ReviewHistory
VersionNumber
Review
Date
Name
Title
VersionHistory
VersionNumber
Version
Date
SummaryofChanges
Author
TemplateControl
Youshoulddeletethistemplatecontrolpagepriortousing/publishingforyourproject.
TemplateApprovals
VersionNumber
ApprovalDate
Name
Title
Signature/Emailref
TemplateReviewHistory
VersionNumber
Review
Date
Name
Title
TemplateVersionHistory
VersionNumber
Date
SummaryofChanges
Author
0.1
19/3/2010
Originaldocument
ATurudic
0.2
7/9/2010
ConfirmationofBRDandNFRnumberinclusions
ATurudic
0.3
4/10/2010
UpdateonEnvironmentalAnalysissection
ATurudic