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bozhantifch07
Chapter7ProcessChoiceandLayoutDecisionsinManufacturingandServices
TRUE/FALSE
1.Nomanufacturingprocesscanbebestateverything.
Answer:
True
Reference:
Introduction
Difficulty:
Easy
Keywords:
manufacturing,process
2.Aproduct-basedlayoutarrangesresourcessequentiallyaccordingtothestepsrequiredtomakeaproduct.
Answer:
True
Reference:
ManufacturingProcesses
Difficulty:
Easy
Keywords:
product,layout,product-based
3.Cycletimeisthesumofallofthetasktimes.
Answer:
False
Reference:
ManufacturingProcesses
Difficulty:
Easy
Keywords:
product,layout,cycle,time
AACSB:
AnalyticSkills
4.Ajobshopmanufacturingprocessisbettersuitedtomakeavarietyofproductsthanacontinuousflowprocess.
Answer:
True
Reference:
ManufacturingProcesses
Difficulty:
Moderate
Keywords:
continuous,jobshop,process
5.Abatchprocessislessflexiblethananassemblylineandlessefficientthatajobshop.
Answer:
False
Reference:
ManufacturingProcesses
Difficulty:
Easy
Keywords:
batch,process,assemblyline,jobshop
6.Acellularlayoutisanothernameforafunctionallayout.
Answer:
False
Reference:
ManufacturingProcesses
Difficulty:
Easy
Keywords:
cellular,cell,functional,layout
7.Acustomerservicefunctionataninsurancefirmthathandlesclaimsbasedonthefirstletterofthecustomer’slastnameisanexampleofapplyinggrouptechnologytoaserviceoperation.
Answer:
False
Reference:
ManufacturingProcesses
Difficulty:
Moderate
Keywords:
cellular,cell,grouptechnology
AACSB:
ReflectiveThinking
8.Theproduct-processmatrixillustratesthatlowvolume,one-of-a-kindproductsareideallysuitedtoajobshopprocess.
Answer:
True
Reference:
ManufacturingProcesses
Difficulty:
Moderate
Keywords:
product,process,layout,jobshop
9.Make-to-stockproductsareprobablyproducedusingaproductionline.
Answer:
True
Reference:
ProductCustomizationwithintheSupplyChain
Difficulty:
Moderate
Keywords:
make-to-stock,MTS,customization,productionline
AACSB:
ReflectiveThinking
10.Productsthatusestandardcomponents,butthefinalconfigurationofthosecomponentsiscustomer-specificarecalledmake-to-orderproducts.
Answer:
True
Reference:
ProductCustomizationwithintheSupplyChain
Difficulty:
Easy
Keywords:
make-to-order,MTO,customization
11.Activitiesthattakeplacepriortothepointofcustomizationarecalledupstreamactivities.
Answer:
True
Reference:
ProductCustomizationwithintheSupplyChain
Difficulty:
Easy
Keywords:
customization,upstream
12.Accordingtothelawofvariability,convertingfromanassemble-to-ordertoamake-to-orderproductionprocessshouldincreaseproductivityofthemanufacturingprocesses.
Answer:
False
Reference:
ProductCustomizationwithintheSupplyChain
Difficulty:
Difficult
Keywords:
assemble,make,order,variability,lawofvariability,productivity
AACSB:
ReflectiveThinking
13.Inaserviceprocess,thegreatertheemphasisonintangibleactivitiesisthemorecriticalisthetrainingandretentionofskilledemployeesandthedevelopmentandmaintenanceofthefirm’sknowledgeassets.
Answer:
True
Reference:
ServiceProcesses
Difficulty:
Moderate
Keywords:
service,process,intangible
14.Asthedegreeofservicecustomizationdecreases,managershavemoreopportunitytofocusoncostandproductivity.
Answer:
True
Reference:
ServiceProcesses
Difficulty:
Moderate
Keywords:
service,process,customization
15.Thebackroomreferstothepartoftheserviceprocesswherethecustomerisnotvisibletotheothercustomerswaitingforservice.
Answer:
False
Reference:
ServiceProcesses
Difficulty:
Moderate
Keywords:
service,processes,back,room,backroom
16.Thethreedimensionsofservicepositioningaretheservicepackage,thedegreeofcustomizationandtheamountofcustomercontact.
Answer:
True
Reference:
ServiceProcesses
Difficulty:
Moderate
Keywords:
service,process,package,customization,contact
17.Takttimeistheupperlimitontheelapsedtimebetweencompletionsofsuccessiveitemsonaproductionline.
Answer:
True
Reference:
LayoutDecisionModels
Difficulty:
Moderate
Keywords:
takt,cycle,time
AACSB:
AnalyticSkills
18.Amanagerdecidingwhere6departmentscouldbelocatedinasixroomofficebuildinghasover500possiblearrangements.
Answer:
True
Reference:
LayoutDecisionModels
Difficulty:
Moderate
Keywords:
functional,layout,location
AACSB:
AnalyticSkills
MULTIPLECHOICE
19.Amanufacturingprocessdecisionaffects:
a.thetypeofworkforceneeded.
b.thetypeofequipmentneeded.
c.thetypeofproductsthatcanbemade.
d.Alloftheabovearecorrect.
Answer:
d
Reference:
Introduction
Difficulty:
Easy
Keywords:
manufacturing,process,decision,workforce,equipment,product
20.Highlyautomatedbatchprocessesthatcanreducethecostofmakingsimilargroupsofproductsare:
a.functionallayouts.
b.flexiblemanufacturingsystems.
c.make-to-stock.
d.adjacentprocesses.
Answer:
b
Reference:
ManufacturingProcesses
Difficulty:
Easy
Keywords:
batch,processes,FMS,flexible,manufacturing
21.Thetimebetweencompletionsofsuccessiveunitsonaproductionlineiscalled:
a.cycletime.
b.takttime.
c.elapsedtime.
d.worktime.
Answer:
a
Reference:
ManufacturingProcesses
Difficulty:
Easy
Keywords:
productionline,cycle
22.Anadvantageofaproductionlineprocessis:
a.thevolumeofoutputneededtojustifytheinvestment.
b.thedegreeofflexibilityoftheprocess.
c.theperunitcostofitemsproducedontheline.
d.therangeofoutputtypicallyproducedonsuchaprocess.
Answer:
c
Reference:
ManufacturingProcesses
Difficulty:
Moderate
Keywords:
productionline,cost,flexibility
23.Themanufacturingprocessusedtomakeawidevarietyofhighlycustomizedproductsinquantitiesassmallasoneisa:
a.productionline.
b.continuousflowprocess.
c.jobshop.
d.fixedposition
Answer:
c
Reference:
ManufacturingProcesses
Difficulty:
Moderate
Keywords:
productionline,cost,flexibility
24.Asportingapparelmanufacturerthatproducest-shirtstocommemoratesignificantathleticachievementsforproudstudentsandalumniprobablyuses:
a.afixedpositionlayout.
b.batchmanufacturing.
c.acontinuousflowprocess.
d.aproductionline.
Answer:
b
Reference:
ManufacturingProcesses
Difficulty:
Moderate
Keywords:
productionline,cost,flexibility
AACSB:
ReflectiveThinking
25.Productsthatarecustomizedonlyattheveryendofthemanufacturingprocessareknownas:
a.make-to-stock.
b.assemble-to-order.
c.make-to-order.
d.engineer-to-order.
Answer:
b
Reference:
ProductCustomizationwithintheSupplyChain
Difficulty:
Easy
Keywords:
assemble-to-order,order,finish,ATO
26.Productsthatusestandardcomponentsbutthefinalconfigurationofthosecomponentsiscustomer-specificareknownas:
a.make-to-stock.
b.assemble-to-order.
c.make-to-order.
d.engineer-to-order.
Answer:
c
Reference:
ProductCustomizationwithintheSupplyChain
Difficulty:
Easy
Keywords:
make-to-order,order,make,MTO
27.Assemble-to-orderoccursupstreamfrom:
a.design.
b.materialsourcing.
c.fabrication.
d.finishing.
Answer:
d
Reference:
ProductCustomizationwithintheSupplyChain
Difficulty:
Moderate
Keywords:
assemble-to-order,order,assemble,ATO,finishing
28.Thegreatertheemphasisonintangibleactivities,themoremanagement’sattentionwillbedirectedto:
a.buildingsandproperty.
b.trainingemployees.
c.truckfleets.
d.materialcosts.
Answer:
b
Reference:
ServiceProcesses
Difficulty:
Moderate
Keywords:
intangible,service
29.Thepointwherethecustomerinterfacesdirectlywiththeserviceorganizationis:
a.thefrontroom.
b.thebackroom.
c.onstage.
d.thefloor.
Answer:
a
Reference:
ServiceProcesses
Difficulty:
Moderate
Keywords:
front,room,customer,service
30.Alegalserviceinacorporateacquisitionprobablyscores:
a.lowoncustomizationandhighonphysicalactivities.
b.highoncustomercontactandlowonintangibleactivities.
c.highoncustomizationandhighonintangibleactivities.
d.lowoncustomercontactandlowonintangibleactivities.
Answer:
c
Reference:
ServiceProcesses
Difficulty:
Moderate
Keywords:
service,process,positioning,customization,intangible
AACSB:
ReflectiveThinking
31.ChampionCoolinghasjustsignedacontracttoassemblewindowairconditionersforanothercompany.Thelistoftasks,includingtimerequirementsandimmediatepredecessors,follows.Initially,theplanwastomake300unitsinaneighthourdaybutasthesummermonthsapproach,ChampionCoolingfindsthemselvesfarbehindintotalproduction.Theywishtoreconfiguretheirproductionlineinordertoproducemaximumoutput.Whatshouldtheirtakttimebe?
Task
Time（min）
Predecessor
Boltcompressortobase
5
None
Installcoilsandlines
6
Boltcompressortobase
Installfanmotor
7
Installcoilsandlines
Installswitchandthermostat
5
Installfanmotor
Chargesystemandtest
10
Installswitchandthermostat
Cosmeticdetailing
7
Chargesystemandtest
a.5
b.6
c.7
d.10
Answer:
d
Reference:
LayoutDecisionModels
Difficulty:
Moderate
Keywords:
linebalance,takt,time
AACSB:
AnalyticSkills
32.Theprocessdesignteamatamanufacturerhasbrokenanassemblyprocessintoeightbasicsteps,eachwitharequiredtime,andpredecessorasshowninthetable.Theyworka7hourdayandwanttoproduceatarateof360unitsperday.Whatshouldtheirtakttimebe?
Task
Time（sec）
Predecessor
A
45
--
B
50
A
C
40
A
D
55
B,C
E
40
D
F
65
D
G
25
E
H
35
F,G
a.70seconds
b.65seconds
c.52seconds
d.25seconds
Answer
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