HND人力资源管理outcome4docx.docx

HND人力资源管理outcome4docx.docx

《HND人力资源管理outcome4docx.docx》由会员分享，可在线阅读，更多相关《HND人力资源管理outcome4docx.docx（5页珍藏版）》请在冰豆网上搜索。

HND人力资源管理outcome4docx

HND人力资源管理outcome4

IndividualReport

F84T34ManagingPeopleandOrganisations

Outcome4

NAME:

SCN:

CLASS:

Contents

Introduction

Thepurposeofthisreportistoexaminetheunderstandingofmanagementstructureintheorganizationanditsapplication.Therearefivesectionsinthereport:

managementstructurebeforemerger;managementstructureafternewdevelopment;contingencyapproachanditsvariablesaftermerger;differentrelationshipswithinthenewstructure;relevanceofdifferentrelationshipswithnewstructure.

Section1:

TheStructureatPresentinShangri-laHotel

Atpresent,flatstructureisusedinthemanagementofthehotel.Hybridmanagementstructureisused.Craigusedthecentralizedandlineapproachtomanagetherestaurant.Ailsausedthedecentralizedandteamapproachtomanagethehotel.Inthehotel,alloftheworkwasdividedintofourtypesaccordingtodifferentproductsorservices:

chambermaids,reception,kitchenstaffandwaitingstaff.

Flatstructure:

itmeansthatabusinesshasfewverticallevelofmanagementandawidespanofcontrol.Asaresult,therelationshipbetweenmanagerandsubordinatewillbeclosed,theflowofinformationwillbequick,anditwillsaveadministrativeexpenses.However,becauseofwidespans,thecommunicationbetweenthesameleveldepartmentandemployeeswillbedifficult.Inthecase,forexample,inthekitchen,therewereonlytwolevels:

Craig,themanager;kitchenstaffsandwaiters.Craigdirectlygavethesubordinatestheirdifferenttasks.Soitwasaflatstructure.

Centralization&Decentralization:

thecentralizationmeansthattheimportantdecisionsaretakenbythetopmanagementandtheotherlevelsimplementthedirectionsthattopmanagergives.Inthecase,Craigmainlyusedthecentralizedapproach.Forexample,allhissubordinatesmustfollowthemenumadebyCraig.AndCraigmadedecisionsbyhimselfandallocatedtaskstokitchenstaffandwaiters.Itshouldbeacentralizedapproach.Decentralizationmeanstopmanagerdelegatesauthoritiestoalllevelsofmanagement.Inthecase,Ailsausedthisdecentralizedapproach.Forexample,inthemanagementofAilsa,shegaverightstoAntoniotorunthings.Itwasadecentralizedapproach.

Linestructure:

itmeansthatauthoritycomesdownfromthebosstotheirstaffdirectlyinalinerelationship.Itsadvantageisthatitisveryconvenienttocommunicatebecauseofthedirectlinerelationship.However,becauseitneedsanone-to-onemanagingprocess,themanagingtasksaretooheavy.Itwillbecostly.Inthiscase,Craigusedthelineapproach.Craigallocatedspecifictaskstodifferentstaffs.Herequiredthatallstaffsshoulddodishesfollowinghismenu.Andherequiredthewaitersshouldattendtocustomerswithinfiveminutesofbeingseated.Hemanagedalltheindividualsintherestaurantdirectly.Soitwasalineapproach.

Teamstructure:

itreferstodividetheentireorganizationintoworkgroupsorteams.Afterdividingintoteams,therewillbehighemployeeinvolvementandempowerment.Thefunctionalbarrierswillalsobereduced.However,theambiguouschainofcommandwillarise.Inthecase,Ailsausedthisapproach.Shedividedallstaffsinthehotelintoseveralteams,suchasthereceptionteammanagedbyAntonio,thecleaningstaffteam,andthechambermaidsteam.Everyteamhadtheirownspecificworktodo,andeveryteamnumberinvolvesinthemanagement.Soitwasateamapproach.

Productorservice:

itmeansthattheentireorganizationisdividedintodifferentdepartmentsaccordingtotheproductsorservicesuppliedtocustomers.Inthecase,iswasdividedintofourtypes:

chambermaids,reception,kitchenstaffandwaitingstaff.Forexample,inthemanagementofthehotel,Craig’sstaffsweredividedintofollowingparts:

thekitchencook,thepurchasingstaffandthewaiters.Theydiddifferenttasksandmadedifferentproductsorservicetocustomers.Soitwasaproductsorserviceapproach.

Section2:

AnAppropriateFormofRe-StructureforShangri-laHotel

Afterthenewdevelopmentoftheorganization,theorganizationalstructurecanbedividedintothreeparts:

themanager,thestaffandthesupplier.ItiscalledaShamrockmanagementstructure.Thedepartmentalizationapproachcouldalsobeused.

Productdepartmentalization:

itmeansthattheentireorganizationisdividedintodifferentdepartmentsaccordingtotheproductsorservicesuppliedtocustomers.Inthecase,beforemerger,itconsistsoffourtypes:

chambermaids,reception,kitchenstaffandwaitingstaff.Therewouldbeadditionaltwotypesafterthemerger.Onewasisfarm,theotherisGordon’srestaurant.

Shamrockstructure:

Itespeciallyreferstothethree-partorthreelevelsofanorganizationalstructure.Intheshamrockorganizationtherearethreedifferentgroups