供应链管理第三版unit4习题与答案.docx

供应链管理第三版unit4习题与答案.docx

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供应链管理第三版unit4习题与答案

Chapter4

DesigningtheDistributionNetworkinaSupplyChain

True/False

1.Distributionoccursbetweeneverypairofstagesinthesupplychain.

Answer:

True

Difficulty:

Moderate

2.Distributiononlyoccursbetweenmanufacturingandconsumersinthe

supplychain.

Answer:

False

Difficulty:

Moderate

3.Companiesinthesameindustryoftenselectverydifferentdistribution

networks,becausethechoiceofthedistributionnetworkcanbeusedto

achieveavarietyofsupplychainobjectivesrangingfromlowcostto

highresponsiveness.

Answer:

True

Difficulty:

Moderate

4.Companiesinthesameindustryshouldalwaysselectsimilardistribution

networks,becausetheirobjectiveswillbesimilar.

Answer:

False

Difficulty:

Moderate

5.Acustomeralwayswantsthehighestlevelofperformancealongall

dimensionsofcustomerservice,includingresponsetime,productvariety,

productavailability,customerexperience,ordervisibility,and

returnability.

Answer:

False

Difficulty:

Moderate

6.Acustomerdoesnotnecessarilywantthehighestlevelofperformance

alongalldimensionsofcustomerservice,includingresponsetime,

productvariety,productavailability,customerexperience,order

visibility,andreturnability.

Answer:

True

Difficulty:

Easy

7.Outboundtransportationcostsperunittendtobelowerthaninbound

costs,becauseinboundlotsizesaretypicallylarger.Answer:

False

Difficulty:

Easy

Outboundtransportationcostsperunittendtobehigherthaninbound8.

costs,becauseinboundlotsizesaretypicallylarger.

Answer:

True

Difficulty:

Easy

Transportationcostsarehighwithdrop-shippingbecausetheaverage9.outbounddistancetotheendconsumerislargeandpackagecarriersare

usedtoshippingtheproduct.

Answer:

True

Difficulty:

Easy

Transportationcostsarelowwithdrop-shippingbecausetheaverage10.outbounddistancetotheendconsumerissmall.

Answer:

False

Difficulty:

Easy

11.Themainadvantageofin-transitmergeoverdrop-shippingisthe

somewhatlowertransportationcostandimprovedcustomerexperience.Answer:

True

Difficulty:

Moderate

12.Themainadvantageofadistributionnetworkwithlocalstorageisthat

itcanlowerthedeliverycostandprovideafasterresponsethanother

networks.Answer:

TrueDifficulty:

Moderate

13.Themainadvantageofadistributionnetworkwithlocalstorageisthat

itcanlowertheinventoryandfacilitycosts.Answer:

FalseDifficulty:

Moderate

14.Themajordisadvantageofadistributionnetworkwithlocalstorageis

theincreaseddeliverycost.Answer:

FalseDifficulty:

Moderate

15.Themajordisadvantageofadistributionnetworkwithlocalstorageis

theincreasedinventoryandfacilitycosts.Answer:

TrueDifficulty:

Easy

16.Adistributionnetworkdesignerneedstoconsiderproduct

characteristicsaswellasnetworkrequirementswhendecidingonthe

appropriatedeliverynetwork.

Answer:

True

Difficulty:

Hard

17.Onlynichecompanieswillendupusingasingledistributionnetwork.Answer:

TrueDifficulty:

Easy

18.Mostcompaniesarebestservedbyasingledistributionnetwork.

Answer:

FalseDifficulty:

Moderate

19.Distributorsaddvaluetoasupplychainbetweenasupplystageanda

customerstageiftherearemanysmallplayersatthecustomerstage,

eachrequiringasmallamountoftheproductatatime.Answer:

TrueDifficulty:

Moderate

MultipleChoice

1.Thestepstakentomoveandstoreaproductfromthesupplierstagetoa

customerstageinthesupplychainisreferredtoas

a.transportation.

b.retailing.

c.wholesaling.

d.distribution.

e.manufacturing.

Answer:

d

Difficulty:

Easy

2.Distributionisakeydriveroftheoverallprofitabilityofafirm

because

a.theadditionofdistributorsonlyaddscosttothesupplychain.

b.itdirectlyimpactsboththesupplychaincostandthecustomer

experience.

c.itslowsdowntheresponsivenessofthesupplychain.

d.itcannotbedevelopedasapartofsupplychainstrategy.

e.Distributionisnotakeydriverofprofitability.

Answer:

b

Difficulty:

Moderate

3.Thechoiceofthedistributionnetworkcanbeusedtoachievesupply

chainobjectivessuchas

a.lowcost.

b.highresponsiveness.

c.highcost.

d.highresponsibility.

e.aandbonly

Answer:

e

Difficulty:

Moderate

4.Companiesinthesameindustryoftenselectverydifferentdistribution

networksbecause

a.somecompaniesarepoorlyrun.b.differentcompaniestrytoavoidusingthesameapproach.differentcompanieshavedifferentobjectivesfortheirsupply

c.

chain.alloftheaboved.noneoftheabovee.Answer:

cDifficulty:

Moderate

5.Apoor/inappropriatedistributionnetworkcan

leadtohighprofitability.a.

hurtthelevelofservicecustomersreceivewhileincreasingcost.b.

haveasignificantnegativeimpactontheprofitabilityofafirm.c.

alloftheaboved.

bandconlye.Answer:

dDifficulty:

Moderate

6.Whichofthefollowingwouldnotbetheresultofapoor/inappropriate

distributionnetwork?

Highprofitabilitya.

b.LowlevelofcustomerserviceHighcostc.Poorprofitabilityd.

e.Noneoftheabovearetrue.Answer:

aDifficulty:

Easy

7.Onwhichdimensionsshouldtheperformanceofadistributionnetworkbe

evaluatedatthehighestlevel?

a.ProfitabilityofindividualsupplychaincomponentsEfficiencyofoverallsupplychainnetworkb.Customerneedsthataremetc.

d.Costofmeetingcustomerneeds

e.canddonly

Answer:

e

Difficulty:

Hard

8.Whichofthefollowingaremeasuresofcustomerservicethatare

influencedbythestructureofthedistributionnetwork?

a.Responsetime

b.Productvariety

c.Productavailability

d.Customerexperience

e.alloftheabove

Answer:

e

Difficulty:

Easy

Whichofthefollowingaremeasuresofcustomerservicethatare9.

influencedbythestructureofthedistributionnetwork?

a.Returnabilityb.OrdervisibilityCustomerexperiencec.Productavailabilityd.alloftheabovee.Answer:

eDifficulty:

Moderate

10.Whichofthefollowingisnotameasureofcustomerservicethatis

influencedbythestructureofthedistributionnetwork?

Returnabilitya.

Customerexperienceb.Customermaturityc.Productavailabilityd.

Alloftheabovearemeasuresofcustomerservice.e.

Answer:

cDifficulty:

Easy

11.Thetimebetweenwhenacustomerplacesanorderandreceivesdelivery

isa.responsetime.productvariety.b.c.productavailability.customerexperience.d.e.ordervisibility.Answer:

aDifficulty:

Easy

12.Thenumberofdifferentproducts/configurationsthatacustomerdesires

fromthedistributionnetworkis

a.responsetime.

b.productvariety.

c.productavailability.

d.customerexperience.

e.ordervisibility.

Answer:

b

Difficulty:

Easy

13.Theprobabilityofhavingaproductinstockwhenacustomerorder

arrivesisa.responsetime.b.productvariety.productavailability.c.customerexperience.d.ordervisibility.e.Answer:

cDifficulty:

Easy

14.Theeasewithwhichthecustomercanplaceandreceivetheirorderas

wellasotheraspectsofvaluethatthesalesstaffprovidesisa.customerexperience.

b.ordervisibility.productavailability.c.responsetime.d.returnability.e.

Answer:

aDifficulty:

Easy

15.Theabilityofthecustomertotracktheirorderfromplacementto

deliveryisa.customerexperience.ordervisibility.b.productavailability.c.

d.responsetime.returnability.e.

Answer:

bDifficulty:

Easy

Theeasewithwhichacustomercanreturnunsatisfactorymerchandiseand16.theabilityofthenetworktohandlesuchreturnsisa.customerexperience.b.ordervisibility.productavailability.c.

d.responsetime.

e.returnability.

Answer:

e

Difficulty:

Easy

17.Thecostsincurredinbringingmaterialintoafacilityare

a.sourcingtransportationcosts.

b.outboundtransportationcosts.

c.crossboundtransportationcosts.

d.inboundtransportationcosts.

e.noneoftheabove

Answer:

d

Difficulty:

Easy

18.Thecostsincurredinsendingmaterialoutofafacilityarea.sourcingtransportationcosts.outboundtransportationcosts.b.crossboundtransportationcosts.c.inboundtransportationcosts.d.noneoftheabovee.Answer:

bDifficulty:

Easy

19.Outboundtransportationcostsperunittendtobe

aboutthesameasinboundcosts.a.higherthaninboundcosts.b.lowerthaninboundcosts.c.

neitherhigherorlowerthaninboundcosts.d.

e.noneoftheaboveAnswer:

bDifficulty:

Moderate

20.Asthenumberoffacilitiesinasupplychainincreases

theinventoryandresultinginventorycostsalsoincrease.a.theinventoryandresultinginventorycostsdecrease.b.

c.theinventoryincreasesandresultinginventorycostsdecrease.theinventorydecreasesandresultinginventorycostsincrease.d.

theinventoryandresultinginventorycostsremainthesame.e.

Answer:

aDifficulty:

Moderate

Astheresponsetimedesiredbythecustomerdecreases,therequired21.numberoffacilitiesinthedistributionnetworka.decreases.

remainsthesame.b.

c.increases.

d.increasesandthendecreases.

e.noneoftheabove

Answer:

c

Difficulty:

Moderate

22.Asthenumberoffacilitiesinasupplychainincreases,total

transportationcost

a.decreases.

b.remainsthesame.

c.increases.

d.increasestoapointandthendecreases.

e.decreasestoapointandthenincreases.

Answer:

e

Difficulty:

Hard

23.Asthenumberoffacilitiesinasupplychainincreases,totalfacility

costsdecrease.a.remainthesame.b.increase.c.

inc