70272考题及考试指南分享.docx
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70272考题及考试指南分享
70-272考试资料
SupportingUsersandTroubleshootingDesktopApplications
科目编号:
70-272
科目名称:
SupportingUsersandTroubleshootingDesktopApplications
语言(s):
英语,法语,德语,日语,韩语,俄语,西班牙语,中文(简体)
考生:
IT专业人士
技术:
微软WindowsXP
类型:
监考考试
相关认证:
MCDST
70-272考试是Microsoft公司的SupportingUsersandTroubleshootingDesktopApplications认证考试官方代号,SupportingUsersandTroubleshootingDesktopApplications认证作为全球IT领域专家Microsoft热门认证之一,是许多大中IT企业选择人才标准的必备条件。
下面是由Testinside考题大师带来的70-272考试资料分享!
70-272考试概述:
AboutthisExam
CandidatesforthisexamsupportenduserswhorunMicrosoftWindowsXPProfessionalinacorporateenvironmentorMicrosoftWindowsXPHomeEditioninahomeenvironment.
AudienceProfile
CandidatesforthisexamsupportenduserswhorunMicrosoftWindowsXPProfessionalinacorporateenvironmentorMicrosoftWindowsXPHomeEditioninahomeenvironment.Theyshouldhaveexperienceusingapplicationsthatareincludedwiththeoperatingsystem,suchasMicrosoftInternetExplorerandMicrosoftOutlookExpress,aswellastheproductivityapplicationsusedinacorporateenvironment,suchasMicrosoftOfficeapplications.
Candidatesshouldbeabletoresolveoperatingsystemissuesbytelephone,byconnectingtoanenduser'ssystemremotely,orbyvisitinganenduser'sdesktop.TheyshouldhaveaworkingknowledgeofoperatinginaworkgrouporActiveDirectorydomainenvironmentandhowendusersareaffectedbyeachenvironment.
Thisexam,whencombinedwith70-271(theoperatingsystemexamfordesktopsupporttechnicians),shouldvalidatethatacandidatecansuccessfullyanswer,orescalate,allcallsfromendusers.
CreditTowardCertification
WhenyoupassExam70-272:
SupportingUsersandTroubleshootingDesktopApplicationsonaMicrosoftWindowsXPOperatingSystem,youcompletetherequirementsforthefollowingcertification(s):
CorecredittowardMicrosoftCertifiedDesktopSupportTechnician(MCDST)onMicrosoftWindowsXPcertification
MicrosoftCertifiedProfessional(MCP)
70-272考试知识点:
SkillsBeingMeasured
Thisexammeasuresyourabilitytoaccomplishthetechnicaltaskslistedbelow.
Thepercentagesindicatetherelativeweightofeachmajortopicareaontheexam.
ConfiguringandTroubleshootingApplications
ConfigureandtroubleshootOfficeapplications.
Answerend-userquestionsrelatedtoconfiguringOfficeapplications.
Setapplicationcompatibilitysettings.
Troubleshootapplicationinstallationproblems.
Configureandtroubleshoote-mailaccountsettings.
ConfigureandtroubleshootInternetExplorer.
ConfigureandtroubleshootOutlookExpress.
Answerend-userquestionsrelatedtoconfiguringOutlookExpress.
Configureandtroubleshootnewsreaderaccountsettings.
Configureandtroubleshoote-mailaccountsettings.
Configuretheoperatingsystemtosupportapplications.
Answerend-userquestionsrelatedtoconfiguringtheoperatingsystemtosupportanapplication.
Configureandtroubleshootfilesystemaccessandfilepermissionproblemsonmultibootcomputers.
Configureaccesstoapplicationsonmultiusercomputers.
Configureandtroubleshootapplicationaccessonamultipleuserclientcomputer.
ResolvingIssuesRelatedtoUsability
ResolveissuesrelatedtoOfficeapplicationsupportfeatures.TasksincludeconfiguringOfficeapplicationsandinterpretingerrormessages.
ResolveissuesrelatedtoInternetExplorersupportfeatures.TasksincludeconfiguringInternetExplorerandinterpretingerrormessages.
ResolveissuesrelatedtoOutlookExpressfeatures.TasksincludeconfiguringOutlookExpressandinterpretingerrormessages.
Resolveissuesrelatedtooperatingsystemfeatures.Tasksincludeconfiguringoperatingsystemfeaturesandinterpretingerrormessages.
ResolvingIssuesRelatedtoApplicationCustomization
ResolveissuesrelatedtocustomizinganOfficeapplication.
Answerend-userquestionsrelatedtocustomizingOfficeapplications.
Customizetoolbars.
Configureproofingtools.
ManageOutlookdata,includingconfiguring,importing,andexportingdata,andrepairingcorrupteddata.
PersonalizeOfficefeatures.
ResolveissuesrelatedtocustomizingInternetExplorer.
ResolveissuesrelatedtocustomizingOutlookExpress.
Resolveissuesrelatedtocustomizingtheoperatingsystemtosupportapplications.
Answerend-userquestionsrelatedtocustomizingtheoperatingsystemtosupportanapplication.
CustomizetheStartmenuandtaskbar.
Customizeregionalsettings.
Customizefonts.
Customizefoldersettings.
ConfiguringandTroubleshootingConnectivityforApplications
Identifyandtroubleshootnameresolutionproblems.Indicationsofsuchproblemsincludeapplicationerrors.
Identifyandtroubleshootnetworkadapterconfigurationproblems.Indicationsofsuchproblemsincludeapplicationerrors.
IdentifyandtroubleshootLANandRoutingandRemoteAccessconfigurationproblems.Indicationsofsuchproblemsincludeapplicationerrors.
Identifyandtroubleshootnetworkconnectivityproblemscausedbythefirewallconfiguration.Indicationsofsuchproblemsincludeapplicationerrors.
Identifyandtroubleshootproblemswithlocallyattacheddevices.Indicationsofsuchproblemsincludeapplicationerrors.
ConfiguringApplicationSecurity
Identifyandtroubleshootproblemsrelatedtosecuritypermissions.
Answerend-userquestionsrelatedtoapplicationsecuritysettings.
Troubleshootaccesstolocalresources.
Troubleshootaccesstonetworkresources.
Troubleshootinsufficientuserpermissionsandrights.
Identifyandrespondtosecurityincidents.
Answerend-userquestionsrelatedtosecurityincidents.
Identifyavirusattack.
Applycriticalupdates.
Manageapplicationsecuritysettings.
70-272考试题库:
Exam:
Microsoft70-272
Title:
SupportingUsersandTroubleshootingDesktopApplications
1.Youareadesktopsupporttechnicianforyourcompany.AllclientcomputersrunWindowsXPProfessionalwith
ServicePack2(SP2)andhaveMicrosoftInternetExplorerconfiguredastheirWebbrowser.
AuserreportsthatshecannotreceivefilesbyusingWindowsMessengeraftersheinstallsSP2.
YouneedtoensurethattheusercanreceivefilesbyusingWindowsMessenger.
Whatshouldyouinstructtheusertodo?
A.AddWindowsMessengertotheStartupfolder,andrestartthecomputer.
B.InNetworkConnections,changetheuser'snetworkconnectionpropertiestoenableInternetConnectionSharing
(ICS).
C.InWindowsMessenger,ontheToolsmenu,clickOptions.OnthePreferencestab,selectAllowthisprogramto
runinthebackground.
D.InSecurityCenter,clickWindowsFirewall.OntheExceptionstab,underProgramsandServices,selectWindows
Messenger.
Answer:
D
2.Youareadesktopsupporttechnicianforyourcompany.
AuserhasacomputerthatrunsWindowsXPHomeEdition.Theuserreportsthatwhenheuseshisdial-up
connectiontoaccesstheInternet,hehastoenterhisusernameandpasswordeverytimeheconnects.
Theuserdoesnotwanttoenterhisusernameandpasswordeverytimeheconnects.
Whatshouldyouinstructtheusertodo?
A.InMicrosoftInternetExplorer,ontheToolsmenu,clickInternetOptions.OntheConnectionstab,clickthe
appropriatedial-upconnection,andthenclickSettings.SelectAutomaticallydetectsettings.
B.InInternetExplorer,ontheToolsmenu,clickInternetOptions.OntheConnectionstab,double-clickthe
appropriatedial-upconnection,andthenentertheusernameandpassword.
C.InNetworkConnections,right-clicktheappropriatedial-upconnection,andclickProperties.OntheOptionstab,
selectPromptfornameandpassword,certificate,etc.
D.InNetworkConnections,right-clicktheappropriatedial-upconnection,andclickSetasDefaultConnection.
Answer:
B
3.Youareadesktopsupporttechnicianforyourcompany.AllclientcomputersrunWindowsXPProfessionalwith
ServicePack2(SP2).Thedevelopmentdepartmentofthecompanybuildssmallapplicationsforitscustomers.
Fortestingpurposes,usersinthedevelopmentdepartmentandthetestingdepartmentsendexecutablefilestoeach
otherbyusingMicrosoftOutlookExpress.Auserinthetestingdepartmentreportsthatshecannotreceivee-mail
attachmentswhensheusesOutlookExpress.
Theuserneedstheattachmentstoconductbusiness,andsheneedstoreceivethembyusingOutlookExpress.
Whatshouldyouinstructtheusertodo?
A.InOutlookExpressoptions,ontheSecuritytab,clearDonotallowattachmentstobesavedoropenedthatcould
potentiallybeavirus.
B.InOutlookExpressoptions,ontheReadtab,selectAutomaticallydownloadmessagewhenviewinginthePreview
pane.
C.InOutlookExpressoptions,ontheSecuritytab,settheMicrosoftInternetExplorersecurityzonetoInternetzone.
D.InOutlookExpressoptions,ontheSecuritytab,clearBlockimagesandotherexternalcontentinHTMLe-mail.
Answer:
A
4.Youareadesktopsupporttechnicianforyourcompany.AllclientcomputersrunWindowsXPProfessionalwith
ServicePack2(SP2)andarepartofadomain.
Thesystemadministratorannouncesthatallportablecomputersinthecompanymustbeconfiguredtomonitor
essentialsecuritysettings.
Auserneedstoconfigurehercomputertomonitoressentialsecuritysettings.
Whatshouldyouinstructtheusertodo?
A.IntheGroupPolicyeditor,underComputerConfigurationWindowsSettingsSecuritySettingsSoftwareRestriction
PoliciesSecurityLevels,setthedefaulttoDisallowed.
B.IntheGroupPolicyeditor,underComputerConfigurationAdministrativeTemplatesWindowsComponentsSecurity
Center,selectTurnonSecurityCenter.
C.InSecurityCenter,clickAutomaticUpdates,andthenselectTurnoffAutomaticUpdates.
D.IntheGroupPolicyeditor,underComputerConfigurationAdministrativeTemplatesSystemWind