70272考题及考试指南分享.docx

70272考题及考试指南分享.docx

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70272考题及考试指南分享

70-272考试资料

SupportingUsersandTroubleshootingDesktopApplications

科目编号：

70-272

科目名称：

SupportingUsersandTroubleshootingDesktopApplications

语言（s）：

英语，法语，德语，日语，韩语，俄语，西班牙语，中文（简体）

考生：

IT专业人士

技术：

微软WindowsXP

类型：

监考考试

相关认证：

MCDST

70-272考试是Microsoft公司的SupportingUsersandTroubleshootingDesktopApplications认证考试官方代号，SupportingUsersandTroubleshootingDesktopApplications认证作为全球IT领域专家Microsoft热门认证之一，是许多大中IT企业选择人才标准的必备条件。

下面是由Testinside考题大师带来的70-272考试资料分享！

70-272考试概述：

AboutthisExam

CandidatesforthisexamsupportenduserswhorunMicrosoftWindowsXPProfessionalinacorporateenvironmentorMicrosoftWindowsXPHomeEditioninahomeenvironment.

AudienceProfile

CandidatesforthisexamsupportenduserswhorunMicrosoftWindowsXPProfessionalinacorporateenvironmentorMicrosoftWindowsXPHomeEditioninahomeenvironment.Theyshouldhaveexperienceusingapplicationsthatareincludedwiththeoperatingsystem,suchasMicrosoftInternetExplorerandMicrosoftOutlookExpress,aswellastheproductivityapplicationsusedinacorporateenvironment,suchasMicrosoftOfficeapplications.

Candidatesshouldbeabletoresolveoperatingsystemissuesbytelephone,byconnectingtoanenduser'ssystemremotely,orbyvisitinganenduser'sdesktop.TheyshouldhaveaworkingknowledgeofoperatinginaworkgrouporActiveDirectorydomainenvironmentandhowendusersareaffectedbyeachenvironment.

Thisexam,whencombinedwith70-271（theoperatingsystemexamfordesktopsupporttechnicians）,shouldvalidatethatacandidatecansuccessfullyanswer,orescalate,allcallsfromendusers.

CreditTowardCertification

WhenyoupassExam70-272:

SupportingUsersandTroubleshootingDesktopApplicationsonaMicrosoftWindowsXPOperatingSystem,youcompletetherequirementsforthefollowingcertification（s）:

CorecredittowardMicrosoftCertifiedDesktopSupportTechnician（MCDST）onMicrosoftWindowsXPcertification

MicrosoftCertifiedProfessional（MCP）

70-272考试知识点：

SkillsBeingMeasured

Thisexammeasuresyourabilitytoaccomplishthetechnicaltaskslistedbelow.

Thepercentagesindicatetherelativeweightofeachmajortopicareaontheexam.

ConfiguringandTroubleshootingApplications

ConfigureandtroubleshootOfficeapplications.

Answerend-userquestionsrelatedtoconfiguringOfficeapplications.

Setapplicationcompatibilitysettings.

Troubleshootapplicationinstallationproblems.

Configureandtroubleshoote-mailaccountsettings.

ConfigureandtroubleshootInternetExplorer.

ConfigureandtroubleshootOutlookExpress.

Answerend-userquestionsrelatedtoconfiguringOutlookExpress.

Configureandtroubleshootnewsreaderaccountsettings.

Configureandtroubleshoote-mailaccountsettings.

Configuretheoperatingsystemtosupportapplications.

Answerend-userquestionsrelatedtoconfiguringtheoperatingsystemtosupportanapplication.

Configureandtroubleshootfilesystemaccessandfilepermissionproblemsonmultibootcomputers.

Configureaccesstoapplicationsonmultiusercomputers.

Configureandtroubleshootapplicationaccessonamultipleuserclientcomputer.

ResolvingIssuesRelatedtoUsability

ResolveissuesrelatedtoOfficeapplicationsupportfeatures.TasksincludeconfiguringOfficeapplicationsandinterpretingerrormessages.

ResolveissuesrelatedtoInternetExplorersupportfeatures.TasksincludeconfiguringInternetExplorerandinterpretingerrormessages.

ResolveissuesrelatedtoOutlookExpressfeatures.TasksincludeconfiguringOutlookExpressandinterpretingerrormessages.

Resolveissuesrelatedtooperatingsystemfeatures.Tasksincludeconfiguringoperatingsystemfeaturesandinterpretingerrormessages.

ResolvingIssuesRelatedtoApplicationCustomization

ResolveissuesrelatedtocustomizinganOfficeapplication.

Answerend-userquestionsrelatedtocustomizingOfficeapplications.

Customizetoolbars.

Configureproofingtools.

ManageOutlookdata,includingconfiguring,importing,andexportingdata,andrepairingcorrupteddata.

PersonalizeOfficefeatures.

ResolveissuesrelatedtocustomizingInternetExplorer.

ResolveissuesrelatedtocustomizingOutlookExpress.

Resolveissuesrelatedtocustomizingtheoperatingsystemtosupportapplications.

Answerend-userquestionsrelatedtocustomizingtheoperatingsystemtosupportanapplication.

CustomizetheStartmenuandtaskbar.

Customizeregionalsettings.

Customizefonts.

Customizefoldersettings.

ConfiguringandTroubleshootingConnectivityforApplications

Identifyandtroubleshootnameresolutionproblems.Indicationsofsuchproblemsincludeapplicationerrors.

Identifyandtroubleshootnetworkadapterconfigurationproblems.Indicationsofsuchproblemsincludeapplicationerrors.

IdentifyandtroubleshootLANandRoutingandRemoteAccessconfigurationproblems.Indicationsofsuchproblemsincludeapplicationerrors.

Identifyandtroubleshootnetworkconnectivityproblemscausedbythefirewallconfiguration.Indicationsofsuchproblemsincludeapplicationerrors.

Identifyandtroubleshootproblemswithlocallyattacheddevices.Indicationsofsuchproblemsincludeapplicationerrors.

ConfiguringApplicationSecurity

Identifyandtroubleshootproblemsrelatedtosecuritypermissions.

Answerend-userquestionsrelatedtoapplicationsecuritysettings.

Troubleshootaccesstolocalresources.

Troubleshootaccesstonetworkresources.

Troubleshootinsufficientuserpermissionsandrights.

Identifyandrespondtosecurityincidents.

Answerend-userquestionsrelatedtosecurityincidents.

Identifyavirusattack.

Applycriticalupdates.

Manageapplicationsecuritysettings.

70-272考试题库：

Exam:

Microsoft70-272

Title:

SupportingUsersandTroubleshootingDesktopApplications

1.Youareadesktopsupporttechnicianforyourcompany.AllclientcomputersrunWindowsXPProfessionalwith

ServicePack2（SP2）andhaveMicrosoftInternetExplorerconfiguredastheirWebbrowser.

AuserreportsthatshecannotreceivefilesbyusingWindowsMessengeraftersheinstallsSP2.

YouneedtoensurethattheusercanreceivefilesbyusingWindowsMessenger.

Whatshouldyouinstructtheusertodo?

A.AddWindowsMessengertotheStartupfolder,andrestartthecomputer.

B.InNetworkConnections,changetheuser'snetworkconnectionpropertiestoenableInternetConnectionSharing

（ICS）.

C.InWindowsMessenger,ontheToolsmenu,clickOptions.OnthePreferencestab,selectAllowthisprogramto

runinthebackground.

D.InSecurityCenter,clickWindowsFirewall.OntheExceptionstab,underProgramsandServices,selectWindows

Messenger.

Answer:

D

2.Youareadesktopsupporttechnicianforyourcompany.

AuserhasacomputerthatrunsWindowsXPHomeEdition.Theuserreportsthatwhenheuseshisdial-up

connectiontoaccesstheInternet,hehastoenterhisusernameandpasswordeverytimeheconnects.

Theuserdoesnotwanttoenterhisusernameandpasswordeverytimeheconnects.

Whatshouldyouinstructtheusertodo?

A.InMicrosoftInternetExplorer,ontheToolsmenu,clickInternetOptions.OntheConnectionstab,clickthe

appropriatedial-upconnection,andthenclickSettings.SelectAutomaticallydetectsettings.

B.InInternetExplorer,ontheToolsmenu,clickInternetOptions.OntheConnectionstab,double-clickthe

appropriatedial-upconnection,andthenentertheusernameandpassword.

C.InNetworkConnections,right-clicktheappropriatedial-upconnection,andclickProperties.OntheOptionstab,

selectPromptfornameandpassword,certificate,etc.

D.InNetworkConnections,right-clicktheappropriatedial-upconnection,andclickSetasDefaultConnection.

Answer:

B

3.Youareadesktopsupporttechnicianforyourcompany.AllclientcomputersrunWindowsXPProfessionalwith

ServicePack2（SP2）.Thedevelopmentdepartmentofthecompanybuildssmallapplicationsforitscustomers.

Fortestingpurposes,usersinthedevelopmentdepartmentandthetestingdepartmentsendexecutablefilestoeach

otherbyusingMicrosoftOutlookExpress.Auserinthetestingdepartmentreportsthatshecannotreceivee-mail

attachmentswhensheusesOutlookExpress.

Theuserneedstheattachmentstoconductbusiness,andsheneedstoreceivethembyusingOutlookExpress.

Whatshouldyouinstructtheusertodo?

A.InOutlookExpressoptions,ontheSecuritytab,clearDonotallowattachmentstobesavedoropenedthatcould

potentiallybeavirus.

B.InOutlookExpressoptions,ontheReadtab,selectAutomaticallydownloadmessagewhenviewinginthePreview

pane.

C.InOutlookExpressoptions,ontheSecuritytab,settheMicrosoftInternetExplorersecurityzonetoInternetzone.

D.InOutlookExpressoptions,ontheSecuritytab,clearBlockimagesandotherexternalcontentinHTMLe-mail.

Answer:

A

4.Youareadesktopsupporttechnicianforyourcompany.AllclientcomputersrunWindowsXPProfessionalwith

ServicePack2（SP2）andarepartofadomain.

Thesystemadministratorannouncesthatallportablecomputersinthecompanymustbeconfiguredtomonitor

essentialsecuritysettings.

Auserneedstoconfigurehercomputertomonitoressentialsecuritysettings.

Whatshouldyouinstructtheusertodo?

A.IntheGroupPolicyeditor,underComputerConfigurationWindowsSettingsSecuritySettingsSoftwareRestriction

PoliciesSecurityLevels,setthedefaulttoDisallowed.

B.IntheGroupPolicyeditor,underComputerConfigurationAdministrativeTemplatesWindowsComponentsSecurity

Center,selectTurnonSecurityCenter.

C.InSecurityCenter,clickAutomaticUpdates,andthenselectTurnoffAutomaticUpdates.

D.IntheGroupPolicyeditor,underComputerConfigurationAdministrativeTemplatesSystemWind