Hotel Terminology酒店术语.docx

Hotel Terminology酒店术语.docx

《Hotel Terminology酒店术语.docx》由会员分享，可在线阅读，更多相关《Hotel Terminology酒店术语.docx（16页珍藏版）》请在冰豆网上搜索。

HotelTerminology酒店术语

AdvancePayment

MoneyrequestedbythereceptionistattheCheck–InfromaguestwhohasnotmadeanadvancereservationandwhoisunabletoproduceanyofthecreditcardsacceptedbytheHotel.

Amenity

AgiftfortheguestwithcomplimentsoftheHotel.Liquor,fruitbasket,etc.

AuthorizationApprovalCode

Acodegivenbycreditcardcompanytothehoteltoindicatethattheyhaveextendedcreditlimitforoneofitscardholder.

AverageTransientRate（ATR）

Averagerateperoccupiedroom,totalroomsrevenuedividedbyhoteltransientrooms（excludingpermanentrevenueproducing,temporaryhouseuseandcomplimentaryrooms）

Accommodation

Descriptionofbed–typeandlocationofaparticularroom

AdjoiningRoom

Adjacentroomsthatarenotservicedbyaconnectingroom

AdvanceDeposit

MoneyrequestedbytheguestservicesAssistantsatCheck–InofaguestwhodidnotmakeanadvancereservationandwhoisunabletoproduceanyofthecreditcardsacceptedbyShangri–laHotelsandResorts.

Allotment

Certainnumberofroomsallocatedtotravelagentsforfreesalepurpose

Arrival

DateofCheck–In.

Arrivals–Guests

Numberofroomcheck–insfortheperiod.

Availablerooms

TotalnumberofunitsexcludingpermanentHouseuserooms.

AverageHouseRate（AHR）

Totalroomsrevenuedividedbytotaloccupiedrooms（includingpermanent,house–useandcomplimentaryrooms.）

Averagelengthofstay

Representstheaveragenumberofdaysofagueststayi.e.totalguestsdividedbyarrivals.

AverageRoomRate（ARR）

Totalroomsrevenuedividedbytotalnumberofrevenuerooms（excludingtemporaryhouse–useandcomplimentaryrooms）

Backofthehouse后勤

Partsofthehotelwithwhichtheguestdoesnotnormallycomeintocontactwithi.e.personnel,housekeeping,Engineering,Accounts,etc.

Brunch

Amealservedafterbreakfastbutbeforelunchandtakingtheplaceofboth.

Bedtypes

Double:

48-54X80orsmaller

Twin:

42X80orsmaller

Queen:

60X80orsmaller

King:

72-80X80orsmaller

Billinginstructions

Specificinstructionsrelatedtothesettlementmodeofguest’scharges.

Block

Roomorroomsthatarebeingholdfortheguestonacertaindate.

Bookedtocapacity

Referstoasituationwhenthehotelhasacceptedthemaximumnumberofreservationsandisunabletotakeanymorewithoutbeingplacedinanoverbookedsituation.

Boot

Thisreferstotheprocedurefollowedwhencomputerarechangingsystemspacksorre-initializingthesystemtoensurethatmemoryisresetbeforebeginninganewprogram.

Bucket

Thespaceallocatedforprintedfolios,locatedatcashierstations.

Carclaimcheck

AnindicationtagfortheguestcarthatparkedintheHotelpremises.

Cashpaidout

Moniesdisbursedforguests,eitherloansoradvanceandchargedtotheiraccounts.

Cityledger

Aledgerofanaccountwhichisnotpaidatthefrontofficecashierbuttransferredtotheaccountsdepartment.

CreditCard

Thecardthataguestmayusetochargehotelservices.I.e.AmericanExpress,Dinner’sclub,Visa,Masteretc.

Cashbasis

Theguestpaysfortheroom,serviceandtaxforthedurationofhisstayuponcheckingintothehotel.Nofacilitiesareprovidedbythehotelforchargingotheritemstohisaccounti.e.

Check–in

Guestarrivesandregistersin,Dateofguest’sarrivalandregistration.

Check–out

Guestdepartandsettlesthebill,Dateofguest’sdepartureandvacatingroom

Check–outprintout

Aprintoutofbillsfortheguestperusalbeforehesettlestheamountstatedeitherbycashorcreditcard.

CashCredit

Writtenverificationofcashreceivedfromaguestandappliedtohisaccount

Cancellation

Areservationwhichisnolongerrequiredbytheclient.Cityhotels:

nonguaranteedreservationswillbereleasedby18:

00ondayofarrival.Forguaranteedreservations,nochargewillbeleviedifbookingiscancelledbefore18:

00ofscheduledarrival.

Check–outtime

Timedesignatedbyhotelforguesttovacatehisroomatcompletionofstay,Checkouttimemnormallyis12:

00noon.

Commissions

Moneysenttotravelagentsaspaymentforsendingguesttoahotel.Itisbasedonapercentageoftheroomrate（usually10%）,excludingservicechargeandprevailinggovernmenttaxes.

Complimentary

Roomsgivenfreeforbusinesspromotionpurposes（e.g.familiarizationgroupsandtravelagents）;roomsaccordedtoHotelemployeeforleisureinaccordancewithcorporateofficepolicyguidelines;grouproomconcessions.ThesefreeofchargeroomsmustbeauthorizedbyGeneralManager/ResidentManager/Directorofmarketing.

Confidentialstay

Guestrequestingforhisstaytobe“unlisted”or“notregistered”.

Confirmation

Awrittenagreementfromahoteltoafutureguest,showingdetailsofthereservedaccommodation.

Connecting

Adjacentroomsthatareservicedbyconnectingdoor.

Contractedrates

Speciallynegotiatedroomormealratesorpackageratesbetweenacompany（usuallytravelagentsorairlines）andthehotelforaspecificduration.Theseratesareoftenconfidential.

Convention/Associations

Meetinggroupof10roomsormorebookedbyanorganizationeitherdirectlyorthroughaconventionorganizer.Includesexhibitions.

Convertibleparlors

Sittingroomwithsleepingroomfurniture.Sofaconvertsintoabed.

Corporatemeetings

Meetinggroupof10roomsormorebookedbyacorporationbutnotforincentivepurposes.

Creditrefund

Arefundofcashdepositwhichwasobtainedfromguestuponcheckin.guestistoacknowledgereceiptofthecreditbalanceonthesystemgeneratedpaidoutvoucher.Refundsofallothercreditbalancee.g.prepayment/depositpaidbytravelagents/companiesshouldonlybeissuedbytheaccountingdepartment.

Crib

Ababybedorbabycot

Cut–offdate

Designateddaywhenmeetingplanner（uponrequest）mustreleaseoraddtofunctionroomorbed–roomcommitment;standardpracticeisminimumof30dayspriortomeetingdate.Formostgroup,roominglistsshouldbesenttothehotelatleasttwoweekspriortoarrival.

DailyReport

Asetofreportspreparedformanagementbythemidnightshiftdaily.Thesereportsonhotelstatisticsareusedbymanagementintheirdailyplanning,forecastingandmarketing.

D.N.A

Didnotarrivewhenaccommodationreserved.

D.N.D

Aspecialrequestbyguestwhodidnotwishtobedisturbed.

DoubleLocked

Doorissecuredfrominsidebyguestandcannotbeopenedbyroomattendantsupervisor.ItcanbedoublelockedbyAssistantManagerandSecurityoffingthenumberceforaspecialreason.

Downgrade

Movingaguesttoalowercategoryroomanddecreasinghisrate.

Doublerooming

Whentwounrelatedguestsaremistakenlyaccommodatedinthesameroom.

Duein

Numbersofexpectedguests/roomsfortheday.

Dueout

Roomexpectedtobevacated.

Duplicatefolio

Foliothathasseveralcopiesduplicatedforcontrolpurposei.e.guestfolio,depositreceipt,roombillsetc.

Dayuserooms

Roomsonlyusedduringthedaybutnotforovernight.Incalculatingthenumberofroomsusedforoccupancy.Aroomthatisusedtwiceinthesamedayiscountedasbeingonlyusedonce.

Dayrate

Amountchargedforaccommodationusedduringtheday,butnotovernight,usuallyat50%offrackrate.

Deadmove

Roomchangewhenguestisnotinroom.Tobecarriedoutinthepresenceofaseniorstaff,preferablyalobbyguestservicesmanagerorasecurityofficer.

Definitestatus

Roomswhichareconfirmedandtakenoutofgeneralinventory

Departure

Dateofcheckout

Departuresguests

Numberofguestcheckoutsfortheperiod.

Departurerooms

Numberofroomcheckoutsfortheperiod

Didnotcheckout

Aconditionwherearoomisfoundvacant,buttheguestdidnotsettlehisaccountpriortoleavinghotel.

Directbill

Apre-arrangedprocessapprovedbycreditofsendingtheguest’sbilltoacompany/travelagentafterhehascheckout.

Discount

Percentagetakenofffromrackroomrate,e.g.corporaterate,travelagentrate,airlinerate…etc.

Extensionstay

Authorizedchangeofdeparturedates.

Extrabed

Aportablesinglebedwhichcanaccommodateanadditionalguest.Alsoknownasrollawaybedor（RWB）

Float

Theamountofcashacashierhasathis/herdisposalfortheday

Frontofthehouse

Thosepartsofthehotelfacilitywithwhichtheguestcomesindirectcontacti.e.FrontOffice,FoodandBeveragedepartment.

Familyplan

Noadditionalchargeforchildrenunder18yearsoccupyingthesameroomastheparentsorguardians.Singleratetoapplyperroomiftwoormoreroomsaretaken.

Forecast

Daily,weekly,monthlyprojectionofroomstobeoccupied.Reportshowingprojectedavailabilityfordeterminedlengthsoftime.

Guestfolio

Statementoftheguest’shotelcharges

GNR（guestnamerecord）

Thisisyourguestreservationrecordwhichincludesguestname,hotelaccommodations,arrivalinformation,addressandanyotherpertinentinformation.

Groupothers

Government,militaryorembassy/consulatebookingof10moree.g.tradedelegations.Othergroupbusinessi.e.airlinecrew,sportsteam,filmcrews,socialfunctions,etc.

Guaranteed

Referstoareservationthathasbeenguaranteed.Thismeansthattheguestplansonarrivingafter18:

00pmandhasguaranteedtopayshouldbefailtoarrive.Thehotelwillholdtheroomallnight,andiftheguestdoesnotarrive,hewillbecharged.Intheeventthattheguestguaranteedandthehoteldonenothavespacewhenhearrives,thehotelwillfindalternativeaccommodationatasimilarhotelandpayforit.

Guesthistory

Recordsshowingdetailsofguest’spreviousvisitstoourhotele.g.address,lengthofstay,creditcardsused,roompreference,smokingornosmoking,etc.

Guesttypecode

Differentiatesamongstvarioustypesofguest