A letter of complaint.docx

A letter of complaint.docx

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Aletterofcomplaint

Aletterofcomplaint:

Theletterofcomplaintusuallyconsistsofthreeissues:

thereasonforwritingtheletter,

1.Iamwritingtocomplainabout…/that…

2.Iamwritingtoexpressmydissatisfactionwithsomebodyaboutsomething

3.Iammostreluctanttocomplain,but…

4.IfeelsorrytotroubleyoubutIamafraidIhavetomakeacomplaintabout…

Examples:

IamwritingtocomplainabouttheserviceontheBeijing-ShanghaitrainwhichItookonAugust16,2001.

IamwritingtoexpressmydissatisfactionabouttheWalkmanIboughtattheduty-freeshopinyourairportonFebruary14,2005.

backgroundinformationandproblems（pasttense）

actionsrequired

1.Iwouldbegrateful/Ishallappreciateitverymuchifyoucouldtakethematterintoconsiderationandsolveitatyourearliestconvenience.

2.Iwouldliketohavethismattersettledbytheendof…/within14days.

Sample1

Youliveinaroomincollegewhichyousharewithanotherstudent.Youfinditverydifficulttoworktherebecauseheorshealwayshasfriendsvisiting.Theyhavepartiesintheroomandsometimesborrowyourthingswithoutaskingyou.

WritealettertotheAccommodationOfficeatthecollegeandaskforanewroomnextterm.Youwouldpreferasingleroom.Explainyourreasons.

DearSirorMadam,

IamwritingtoinformyouthatIwishtomoveintoanewroomnextterm.Iwouldpreferasingleroom,asIfindthepresentsharingarrangementinconvenient.

Imustexplainthatthereasonformydissatisfactionismyroommate’sinconsideratebehavior.Foronething,hisfriendsareconstantlyvisitinghim;foranother,heregularlyholdsnoisyparties.Inaddition,hesometimesborrowsmythingswithoutaskingme.Inthesecircumstances,Ifinditdifficulttoconcentrateonmystudies,andIamfallingbehindinmyassignments.

Iamsureyouwillagreethattheonlysolutionisformetomoveintoaroomofmyown,whereIwillbefreefromsuchdistractions.Therefore,Iwouldbegratefulifyoucouldfindasingleroomforme,preferablynotinthesamebuildingbutasneartothecollegecampusaspossible.

Yourssincerely,

JaniceKennedy

Sample2

Youhavereceivedyourpayforyoursummerholidaypart-timejob,butyourpayislessthanyouwerepromised.Pleasewritealettertothemanageroftheunit,clearlystatingwhatworkyouhavedoneandhowlongyourworktook.Whileexplainingyourcase,putforwardyourdemandandsuggestion.

DearManager,

Ihavereceivedthe$800checkwhichyoupaytomeasapart-timesoftwareprogrammerinyourcompanyduringmylatestsummervacation.However,Iamatalosswhytheamountis$100lessthanyoupromisedtopayme.

Itwascontractedthatapart-timesoftwareprogrammer’sweeklywageis$300.Isignedthecontractwithyouandconsequentlyworkedinyourcompanyforatotalof3weeks.Intheperiod,Iwenttoandfromworkontimeandtoyoursatisfaction,Icompletedeachtaskthatyouassignedmewithoutanyerrors.

Also,noblameaboutmewaseverheardinanyaspect.Somytotalincomeshouldbe$900,whichis$100morethanthatIgainedfromyou.Ifirmlyinsistonyourkindexplanationofthedifferenceandmakingitupassoonaspossible.

Yourearlyreplywouldbehighlyappreciated.

Yourssincerely

JanetSmith

Sample3

DearManager:

Muchtomyregret,Iwritethistoplaceacomplaintagainstyourbaddeliveryserviceofyourcompany.

TheSamsungtaperecordermodelnumberJB/4703thatIorderedfromyourcompanyonNov.1,arrivedyesterday.Theserialnumberofthemachineis4703-0641.Iamsorrytoreportthattherecorderhasbeenbadlydamaged.Therewasnounusualdamagetothepackingcase,butwhenIopenedit,Ifoundthatthelidoftherecorderhadbeencrackedandthatthefrontsurfaceofthemachinehadbeenscratched.

Sincetherewassuchdamagetothegoods,Idecidedtofileacomplaintagainstthedeliveryservice.WouldyoupleaseletmeknowwhetherIshouldreturntherecordertoyouforareplacementorifyouhaveanauthorizedservicerepresentativeheretowhichIshouldtakeit?

IwillholdontothisrecorderuntilIhearfromyou.

Sincerelyyours,

JonathanEdwards

社交书信（LettersofSocialActivities）

社交书信包括的内容很多，如邀请信、推荐信、介绍信、证明信、贺信、感谢信等等

ALetterofCongratulation

祝贺信

　　开头：

开门见山，说明消息来源

　　正文：

回忆过去，表明感受，展望未来，提出建议。

　　结尾：

表达祝愿

　　常用句型：

　　Whatexciting/thrillingnews!

　　Itisgood/sensationalnews.

　　Iwasdelighted/thrilledtohear/toreceivethenewsthat….

　　ItisthemostjoyfulnewsIhaveheardforalongtime.

　　Icongratulateyouon/uponyoursuccess.

　　Congratulationsandallgood/bestwishes.

　　Pleaseacceptmyheartiestcongratulationson…

　　Permitmetocongratulateyou…

　　Wewantyoutoknowhowhappywewerewhen…

　　Itgavemeagreatdealofpleasuretolearn…

　　Wishyouallthehappinessintheworld.

　　Ihopeyouwillhavenothingbutjoyandhappinessinyourlife/career.

　　Alltheluckintheworldtoyou!

　　Bestoflucktoyou!

55FifthAvenue

NewYork10003

October19th,2002

Mr.JosephR.Smith

4903EllisAvenue

Chicago,Illinois60607

DearMr.Smith,

AssoonasIheardofyourelectiontotheboardofdirectorsofyourfirm,IfeltImustwriteyoutoletyouknowhowhappyIamwithyouradvancement.

Allofyourfriendshavefeltthatinspiteofthegreatdifficultiesyouhavefacedinyourclimbupthroughtheranks,theoutstandingabilityweallrecognizedinyou.Thiscouldnotgounacknowledged.Thisadvancementiscertainlyyourdue,andIthinkyourfirmshouldalsobecongratulatedontakingadvantagemorefullyofyourexceptionaltalents.

Sincerelyyours,

EmilHolgerson

ALetterofApology

道歉信（LettersofApologies）

道歉信是写信人对未尽之事向收信人表示歉意。

语言要诚挚，解释的理由要真实，不要显出丝毫虚情假意，从而使收信人理解，并达到最终谅解。

　　开头：

简单交代对何事进行道歉。

　　正文：

解释事情发生的原因，消除误会或矛盾。

　　结尾：

再次表示遗憾和歉意，表明愿意补救的愿望，提出建议或安排。

常用句型：

　　Imustapologizetoyoufor…

　　Iamverysorrythat..

　　IregrettoinformyouthatIwillnotbeableto…

　　IamafraidwhatIhavedonehascausedmanyinconveniencestoyou.

　　IsincerelyhopeyouunderstandthatIoffendedyouquiteunintentionally.

　　IbelieveyoucanunderstandthatIhavenotintendedtohurtyou.

　　Ioweyouanapology.

　　Itismyfault.

　　Iamtoblameforthisunpleasantthing.

　　Pleasepardon/excuse/forgiveme.

　　Isincerelyhopethatyouwillkindlyacceptmyapologies.

　　Iwilltrymyutmostnottomakesuchastupidmistakeagain.

　　Itrustthesettlementofthematterwillmeetyourwishes.

　　Ihopeyouwillkindlyforgivemylapseofattention.

　　Iamsosorrytohaveputyouto/intosomuchtrouble.

　　应注意：

　　事情原委要解释清楚。

　　说明情况与理由，实事求是，简明扼要。

　　态度诚恳。

　　用词委婉，语气温和，得体。

256WeetonRoad,

2ndFloor,

HongKong

7thJune,2004

DearDavid,

IamverysorrythatIcouldnotmeetyoulastnight.IhopethatyoudidnotwaittoolongoutsidetheNewYorkTheatre.Ihadtolookaftermysmallbrotheruntilmymotherreturnedhome.Shewasalongtimeatthedoctor'sand,shearrivedhomeverylate.Iranallthewaytothebus-stop.,butIhadalreadymissedthebus.IdecidedtogetonatramandIarrivedattheNewYorkTheatreateighto'clock.IdidnotthinkthatyouwouldstillbetherebecauseIwasthree-quartersofanhourlate.Idohopethatyouwillforgiveme.

Yourfriend,

Peter

Oct.31,2000

　　DearMr.Clark,

Iwouldliketoexpressmyapologiesfornotbeingabletokeepour9o’clockappointment.Ihadasmallaccidentonmywaytoschool.Iwillcomeovertoyourapartmentthedayaftertomorrow—Monday,November2,at9a.m.ifthatisconvenientforyou.Iwillcheckmymailboxtomorrowtoseeifyouhaveleftanoteforme.Otherwise,Iwillseeyouatnine,Mondaymorning.Withmanyapologies.

Yours

LiXiaomei（Signed）

December15,2000

　　DearMary,

　　IamverysorrythatIwasoutwhenyoucametoseemeyesterdayafternoon.ThefactisthatIhadanengagementwithsomefriendsand,ignorantofyourvisit,accompaniedthemtothecinema.Notuntilnineo’clockintheeveningdidIcomeback.Youmusthavebeendisappointedbymyabsence.

　　Ihopeyouwillnotleavethecitythisweek.IwillcallonyouonFridayafternoonatfouro’clock.AsthisisthefirsttimeyoucometoBeijing,Iwilltakeyoutosomeplacesthatmayinterestyou.Pleasewaitformeinyourhotelattheappointedtime.

　　Yourstruly,

　　XiaoCheng

感谢信

　　开头：

表达谢意，提及受到的帮助。

　　正文：

回忆该帮助，高度评价/赞扬对方，表达当时的心情感受。

　　结尾：

再次表达谢意，提出回报希望。

　　常用句型：

　　Iamgrateful/thankfultoyoufor…

　　Iammuchobligedtoyouforyourhelp.

　　Ishallalwaysappreciatetheassistanceyouhavegivenme.

　　IamwritingtoexpressmythankstoyouforthemanykindnessesyoushowedmewhenIwasinhospital.

　　Itwasmostthoughtful/considerate/considerableandgenerousofyoutosendmesuchabeautifulandfancygift.

　　Itisverykindofyoutohelpus.

　　IhopeyoucanknowhowmuchIappreciateyourhospitalityandyourmanykindnessestome.

　　Butforyourhelp,Iwouldnot..

　　Ifithadnotbeenforyourtimelyassistance,Iamafraidthat..

　　Thanksfromthebottomofmyheartfor…

　　Withthanksfromeveryoneofusandbestwishestoyou.

　　Again,Iwouldliketoexpressourwarmthankstoyou.

　　Ishallbepleasedtoreciprocateyourfavorwhentheopportunityarises.

　　应注意：

　　开头要直截了当。

　　表明诚意，避免空洞。

态度热情

Beginningofathank-youletter

Iamwritingtoextend/conveymyheart-feltthanks/sincereappreciation/gratitudetoyoufor…

Endofathank-youletter

1.Imustthankyouagainforyourgeneroushelp/kindassistance.

2.Pleaseacceptmygratitude,nowandalways.

3.Mytruegratitudeisbeyondwords.Thankyouagain.

4.Ifyouneedanyhelpto…,pleaseletmeknow.Ishallappreciateitverymuchifyoucangivemea