酒店服务报告英文版模板.docx

酒店服务报告英文版模板.docx

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酒店服务报告英文版模板

四川托普信息技术职业学院

毕业设计论文

题目：

学生姓名

学生学号

专业方向

指导教师

指导单位

年月日

SichuanTOPVocationalInstituteofInformationTechnology

GraduationThesis/Design

Title:

ReportonHotelService

AuthorofThesis/Design

StudentIDNo

SpecialtyBusinessEnglish

（Tourism&HotelManagementDirection）

ThesisAdvisor

AdvisingUnit

Date

Index

Chapter1Abstract

Chapter2Introduction

Chapter3ProceduresandResults

Chapter4Conclusion

Chapter5Reference

Chapter6Acknowledgments

Chapter1Abstract

Instructions:

Inthispart,youshouldgiveabriefsummaryofthehotelserviceyouhaveofferedundervirtualconditionsinlessthan200wordsandnotbemorethanonepage.Yoursummaryshouldincludeastatementofthepurpose,abriefdescriptionoftheprocedures,andtheresults.

Abstract:

Chapter2Introduction

Instructions:

Youshouldwriteastatementofyourpurpose,alongwithbackgroundinformationthatledyoutoofferthehotelservice.Thestatementshouldcontainyourhypothesisbasedonyourresearch.Makereferencestoinformationorexperiencesthatledyoutochoosethehotelindustry.

Introduction:

Chapter3ProceduresandResults

Instructions:

Inthispart,youshouldprovideasummaryofeachoftheproceduresyouhaveundertakentogetherwiththerelevantresultsandappendixesinthenaturalorderoftheserviceasfollows:

ProceduresandResults

3.1.Reservation

3.1.1ReservationforIndividualGuest

AppendixⅠ:

ReservationFormforIndividualGuest

Sectionsummary:

3.1.2ReservationChanging/Cancellation

Sectionsummary:

3.2Concierge

3.2.1ReceivetheGuestatAirport

Sectionsummary:

3.3Reception

3.3.1BellService

Sectionsummary:

3.3.2CheckIntheWalk-InGuestortheGuestwithReservation

（Inthispart,youcanhavethealternativechoicesofcheckinginthewalk-inguestorcheckingintheguestwithoutreservation）

AppendixⅡ:

RegisterForm

Sectionsummary:

3.3.3GuestRoomChanging

Sectionsummary:

3.3.4ForeignCashExchanging

Sectionsummary:

3.3.5LuggageDepositing

Sectionsummary:

3.3.6Wake-upService

Sectionsummary:

AppendixⅢ:

Wake-upServiceRecordForm

3.4.HousekeepingService

3.4.1MakeUpRoom

Sectionsummary:

3.4.2LaundryService

Sectionsummary:

3.4.3Lost&Found

Sectionsummary:

AppendixⅣ:

L&FRecordForm

3.4.4Turn-downService

Sectionsummary:

3.5Food&Beverage

3.5.1Reservation

Sectionsummary:

3.5.2ReceivetheGuest

Sectionsummary:

3.5.3TakeOrder

Sectionsummary:

3.5.4TableService

Sectionsummary:

3.5.6RoomService

Sectionsummary:

3.6SeeOfftheGuest

3.6.1CheckOut

Sectionsummary:

3.6.2HandletheComplaintfromGuest

Sectionsummary:

Chapter4Conclusion

Instructions:

Intheconclusionyoushouldsummarize,inabout200words,theserviceyouhaveundertaken,highlightingwhatyoufoundout,whatyouhaveexecuted,whatproblemsyouhadandhowyousolvedthem,andwhatmightbedoneinthefuture.

Conclusion:

Chapter5Bibliography

Inthissection,youshouldnamethesourceswhereyouobtainedinformation,includingjournalarticles,books,andwebsites.

Chapter6Acknowledgments

Youshouldwriteashortparagraphstatingthenamesofpeoplewhohelpedyouandhowtheydid.