管理信息系统习题.docx
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管理信息系统习题
Chapter1
BusinessInformationSystemsinYourCareer
True-FalseQuestions
1.
Internetadvertisingisgrowingatarateofmorethan30percentayear.
Answer:
TrueDifficulty:
HardReference:
p.6
2.
Abusinessmodeldescribeshowacompanyproduces,delivers,andsellsaproductorservicetocreatewealth.
Answer:
TrueDifficulty:
EasyReference:
p.7
3.
Informationtechnology（IT）consistsofallthehardwarethatafirmneedstouseinordertoachieveitsbusinessobjectives,whereasinformationsystemsconsistofallthehardwareandsoftwareneeded:
Answer:
FalseDifficulty:
MediumReference:
p.10
4.
Computersareonlypartofaninformationsystem.
Answer:
TrueDifficulty:
EasyReference:
p.12
5.
Informationsystemsliteracydescribesthebehavioralapproachtoinformationsystems,whereascomputerliteracydescribesthetechnicalapproach.
Answer:
FalseDifficulty:
EasyReference:
p.12
6.
Thedimensionsofinformationsystemsarepeople,organizations,andtechnology
Answer:
TrueDifficulty:
EasyReference:
p.12
7.
Inordertounderstandhowaspecificbusinessfirmusesinformationsystems,youneedtoknowsomethingaboutthehistoryandcultureofthecompany.
Answer:
TrueDifficulty:
EasyReference:
p.13
8.
Developinganewproduct,fulfillinganorder,orhiringanewemployeeareexamplesofbusinessprocesses.
Answer:
TrueDifficulty:
EasyReference:
p.13
9.
Businessprocessesarelogicallyrelatedtasksforaccomplishingtasksthathavebeenformallyencodedbyanorganization.
Answer:
FalseDifficulty:
MediumReference:
p.13
10.
Employeeattitudesabouttheirjobs,employers,ortechnologycanhaveapowerfuleffectontheirabilitiestouseinformationsystemsproductively.
Answer:
TrueDifficulty:
EasyReference:
p.14
11.
Anetworkrequiresatleasttwocomputersandasharedresource.
Answer:
FalseDifficulty:
MediumReference:
p.14
12..
AnITinfrastructureprovidestheplatformonwhichthefirmcanbuilditsinformationsystems.
Answer:
TrueDifficulty:
EasyReference:
p.15
13.
（Analysis）
UPS’suseofWeb-basedtoolsthatallowcustomerstoembedUPSfunctionssuchastrackingandcostcalculationsintotheirownWebsiteswasaninformationsystemssolutionusedtoachievecustomerintimacy.
Answer:
TrueDifficulty:
HardReference:
p.16
Analysisintermsofcategorize
14.
Identifyingaproblemincludesagreeingthataproblemexists.
Answer:
TrueDifficulty:
EasyReference:
p.16
15.
Politicalconflictisanexampleofthepeopledimensionofbusinessproblems.
Answer:
FalseDifficulty:
HardReference:
p.19
16.
（Analysis）Thetext’sexampleofMitchellGregory,CIOofSonicCorporations,illustratestheneedforinformationsystemsmanagerstohaveanin-depthbackgroundinthetechnologyusedintheirindustry.
Answer:
FalseDifficulty:
HardReference:
p.23
Analysisintermsofexamine
17.
Thereisnowaythatfirmstodaycanperformevenbasicaccountingfunctionswithoutextensiveinvestmentinsystems.
Answer:
TrueDifficulty:
MediumReference:
p.24
18.
Anunderstandingofenterprise–widesystemsforcustomerrelationshipmanagementisoneoftheskillsrelevanttocareersinmarketing.
Answer:
TrueDifficulty:
MediumReference:
p.26
19.
Whereasmarketingandfinancialcareershavebeentransformedbythegrowthininformationsystems,managementhas—sofar—remainedrelativelyunaffected.
Answer:
FalseDifficulty:
MediumReference:
p.27
20.
Eachofthefollowingcareertracks—accounting,finance,marketing,operationsmanagement,management,andinformationsystems—reliesheavilyinpracticeondatabases.
Answer:
FalseDifficulty:
MediumReference:
p.29
MultipleChoiceQuestions
21.
OneoftherecentcriticalchallengesfacingMajorLeagueBaseballwas:
a.poorcoordinationbetweenlocalandnationalsaleschannels.
b.poorlymanagedsaleschannels.
c.outdatedinformationsystems.
d.decreasingticketsales.
Answer:
dDifficulty:
MediumReference:
p.3
22.
Thesiximportantbusinessobjectivesofinformationtechnologyarenewproducts,services,andbusinessmodels;customerandsupplierintimacy;survival;competitiveadvantage,operationalexcellence,and:
a.improvedflexibility.
b.improveddecisionmaking.
c.improvedbusinesspractices.
d.improvedefficiency.
Answer:
bDifficulty:
EasyReference:
p.6
23.
DellComputer’suseofinformationsystemstoimproveefficiencyandimplement“masscustomization”techniquestomaintainconsistentprofitabilityandanindustryleadillustrateswhichbusinessobjective?
a.Improvedflexibility
b.Improvedbusinesspractices
c.Competitiveadvantage
d.Survival
Answer:
cDifficulty:
HardReference:
p.8
24.
Theuseofinformationsystemsbecauseofnecessityis:
a.survival
b.improvedbusinesspractices
c.competitiveadvantage
d.improvedflexibility
Answer:
aDifficulty:
MediumReference:
p.9
25.
（Analysis）
Whichofthefollowingchoicesmayleadtocompetitiveadvantage
（1）newproducts,services,andbusinessmodels;
（2）charginglessforsuperiorproducts;（3）respondingtocustomersinreal-time?
a.1only
b.1and2
c.2and3
d.1,2,and3
Answer:
dDifficulty:
HardReference:
p.8
Analysisintermsofcompare
26.
Verizon’simplementationofaWeb-baseddigitaldashboardtoprovidemanagerswithreal-timeinformationsuchascustomercomplaintsisanexampleof:
a.improvedflexibility.
b.improveddecision-making.
c.improvedefficiency.
d.customerandsupplierintimacy.
Answer:
bDifficulty:
MediumReference:
p.8
27.
ThemoveofretailbankingtouseATMsafterCitibankunveileditsfirstATMsillustratestheinformationsystembusinessobjectiveof:
a.improvedefficiency.
b.customerandsupplierintimacy.
c.survival.
d.competitiveadvantage.
Answer:
cDifficulty:
MediumReference:
p.9
28.
Whattermisusedtorefertoallofthecomputer-basedinformationsystemsusedbyorganizationsandtheirunderlyingtechnologies?
a.Networktechnology
b.Digitaltechnology
c.Informationtechnology
d.Productivitytechnology
Answer:
cDifficulty:
EasyReference:
p.10
29.
Aninformationsystemcanbedefinedtechnicallyasasetofinterrelatedcomponentsthatcollect（orretrieve）,process,store,anddistributeinformationtosupport:
a.decisionmakingandcontrolinanorganization
b.communicationsanddataflow
c.managersanalyzingtheorganization’srawdata
d.thecreationofnewproductsandservices
Answer:
aDifficulty:
MediumReference:
p.10
30.
Thethreeactivitiesinaninformationsystemthatproducetheinformationorganizationsusetocontroloperationsare:
a.informationretrieval,research,andanalysis.
b.input,output,andfeedback.
c.input,processing,andoutput.
d.dataanalysis,processing,andfeedback
Answer:
cDifficulty:
EasyReference:
p.11
31.
Orderdataforbaseballticketsandbarcodedataareexamplesof:
a.rawinput.
b.rawoutput.
c.customerandproductdata.
d.salesinformation.
Answer:
aDifficulty:
EasyReference:
p.11
32.
（Analysis）
Theaveragenumberofticketssolddailyonlineisanexampleof:
a.input.
b.rawdata.
c.meaningfulinformation.
d.output.
Answer:
cDifficulty:
EasyReference:
p.11
Analysisintermsofcategorize
33.
Output:
a.isfeedbackthathasbeenprocessedtocreatemeaningfulinformation.
b.isinformationthatisreturnedtoappropriatemembersoftheorganizationtohelpthemevaluatetheinputstage.
c.transfersdatatothepeoplewhowilluseitortotheactivitiesforwhichitwillbeused.
d.transfersprocessedinformationtothepeoplewhowilluseitortotheactivitiesforwhichitwillbeused.
Answer:
dDifficulty:
EasyReference:
p.11
34.
Convertingrawdataintoamoremeaningfulformiscalled:
a.capturing.
b.processing.
c.organizing.
d.feedback.
Answer:
bDifficulty:
EasyReference:
p.11
35.
Electroniccomputersandrelatedsoftwareprogramsarethetechnicalfoundation,thetoolsandmaterials,of:
a.allbusinessprocedures.
b.informationaccumulation.
c.moderninformationsystems.
d.allindustrializedcountries.
Answer:
cDifficulty:
MediumReference:
p.11
36.
（Analysis）
Anexampleofrawdatafromanationalchainofautomobilestoreswouldbe:
a.13ToyotassolddailyinKentucky
b.13ToyotaRAV4ssoldduringMarch2006inLouisville,Kentucky
c.1ToyotaRAV4ssoldMarch3,2005inLouisville,Kentucky
d.Alloftheabove
Answer:
dDifficulty:
HardReference:
p.11
Analysisintermsofcategorize
37.
Thefieldthatdealswithbehavioralissuesaswellastechnicalissuessurroundingthedevelopment,use,andimpactofinformationsystemsusedbymanagersandemployeesinthefirmiscalled:
a.informationsystemsliteracy.
b.informationsystemsarchitecture.
c.managementinformationsystems.
d.informationtechnologyinfrastructure.
Answer:
cDifficulty:
MediumReference:
p.11
38.
Inahierarchicalorganization,theupperlevelsconsistof:
a.managerialandprofessionalworkers.
b.managerial,professional,andtechnicalworkers.
c.professionalandoperationalworkers.
d.managerial,professional,andoperationalworkers.
Answer:
bDifficulty:
MediumReference:
p.13
39.
Ahierarchy:
a.isbasedonaclear-cutdivisionoflabor.
b.iscomposedprimarilyofexpertstrainedfordifferentfunctions.
c.isapyramidstructureorrisingauthorityandresponsibility.
d.alloftheabove.
Answer:
cDifficulty:
EasyReference:
p.13
40.
Thefundamentalsetofassumptions,values,andwaysofdoingthings,thathasbeenacceptedbymostofacompany’smembersiscalledits:
a.culture.
b.environment.
c.atmosphere.
d.values.
Answer:
aDifficulty:
EasyReference:
p.13
41.
Busin
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