物流协议.docx

物流协议.docx

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物流协议

LogisticsAgreementbetweenXXXXX&ChinaDistributionCenters

Party

Name

Address

XXXXX

SchneiderWingoal（XXXXX）ElectricEquipmentCo.,Ltd.

UnitCD,4/F,BuildingC1,XinMaoSciencePark,16RongYuanRoad,HuaYuanIndustrialDevelopmentArea,XXXXXP.R.China

ChinaDistributionCenters（DC）

ChinaSupplyChain&Logistics

Purpose

∙DefinetherulesofthewholelogisticsflowbetweenXXXXXandChinaDistributionCenters.

∙DefinetheprocessesthatwillenableasmoothflowandprovidegoodservicetoChinaDistributionCenters.

Contents

1.Scopeofthesupport

2.Logisticsoffer

3.Forecast

4.Normalordermanagement

5.Urgentordermanagement

6.Elephantordermanagement

7.Crisismanagement

8.Inventorymanagement

9.Transportation

10.Insurance

11.Claims

12.Returnpolicy

13.KPImanagement

14.Communication

15.Validityperiod

16.Appendix

Item

Who

1

Scopeofthesupport

-Productscoveredinthisagreementareintheattachedlogisticsdatafile.

-Anychangesregardingreferencenumber,package,labelling,logisticparameters,transportationandnewproductswillbeagreedtopriortoimplementation,byallparties.

XXXXX

XXXXXandSC&L

2

Logisticsoffer

-Standardleadtime

oStandardlead-timeisdeterminedbasedonorderpatternfromcustomersVsXXXXXcapacity.

oXXXXXagreestosupplySC&Lwithinthestandardlead-timeasdefinedintheattachedlogisticsdatafile,subjecttothetermsandconditionsofthisagreement（exceptionspecifiedinsection5–Urgentordermanagementandinthesection6–Elephantordermanagement）.

oSC&Lwillplayaroleofchallengerofstandardlead-timeforthesakeofthesupplychain.Intheinterestofcustomers,SC&Lwillyearlyreviewthestandardlead-timeandaskXXXXXifanyimprovementcanbedone,withafocusonindentitemsfirstly,forwhichthestandardlead-timeimpactscustomersdirectly,andalsoforstockitems,forwhichsafetystockcanbeoptimisedwithdecreasestandardlead-time.

oThestandardlead-timefromXXXXXtoSC&Lisincludedtheelementsasfollows,thedetailedtimeisdefinedintheattachedLogigram

▪XXXXXsalesorderprocessingtime

▪XXXXXproductionleadtime

▪Ordergroupagetime

▪TransportationtimefromXXXXXtoSC&L

▪GoodsreceivingdaysatDC

-Lotsize

oSC&Lcommitstoorderasmanyitemsaspossibleaccordingtolotsizedefinedinattachedlogisticaldata.

oIfSC&Lhastherequesttoreducelotsize,SC&Lshouldprovidethepastyearsaleshistoricaldata（Ex-DC）tovalidatethisrequest.

-Packaging

oRefertologisticaldataforstandardpackagingplan.

oAllordersshouldbeshippedtoSC&Linagreedpackagingmultiplesasperlogisticsdata.

-Changesoflogisticsoffer

oLogisticsoffershouldbeupdatedregularlybasedonconsumptionevolution.

oAnychangeoflogisticsoffer（Standardleadtime,Lotsize,PackagingandGroupage）shouldbenotifiedinadvancetoSC&L.

oForproductlaunching,phaseout,stockpolicychangefromstocktoindent,XXXXXandSC&Lshouldfollowthespecificprocedureasattached.

oXXXXXshouldmakethedecisionforthestockpolicychangefromindenttostock,andsharetheinformationwithSC&Lassoonaspossible.

XXXXXandSC&L

XXXXXandSC&L

XXXXX

XXXXXandSC&L

XXXXXandSC&L

3

Forecast

-Forecastcollection

oBaseonXXXXXinternalprocess

-Forecastaccuracy

oThemonthlyforecastaccuracy（byproductfamily）within+/-20%

XXXXXinternal

4

Normalordermanagement

-WayofplacingPO

oOrderswillbeplaceddailyinSAPsystem.

-FrequencyofplacingPO

oOrderswillbeplaceddailyaccordingtostandardlead-time,lotsize&maximumorderquantityasstatedinlogisticaldata.

-Orderacknowledgement

oTheorderacknowledgementisdoneautomaticallybySAPsystembasedonlogisticsoffer（excludecustomizedproduct）.

-ModifyorcancelPO

oBeforemodifyorcancelPO,XXXXXandSC&Lshouldreachanagreement.

-Dueorder.

oTheprioritysequenceofordersisduedate.Overdueorderswillbeofthehighestpriority.

oXXXXXshouldworkwithSC&LforanupdateofallpastdueorderslineswithreschedulinginformationtoSC&L.

XXXXX

XXXXX

XXXXX

XXXXX

XXXXX

5

Urgentordermanagement

-Definitionofurgentorder

oUrgentorderistheorderrequestingearlierdeliverythanstandardlead-time.

-Process

oWheneverthereisarequestfromCustomers/SOA/Marketing,XXXXXshouldcommunicatewithPOA（whoisthecontactwindowinSC&L）forindentreferencesandstockreferencessometimes.

oForurgentgoodsreceiving,SC&LshouldputtheXXXXXdelayedshipmenttothe1stpriorityinGR（refertotheprocessinDC）.

oOutofabovetwosituations,ifXXXXXstillhavespecialrequest,pleasedirectlyinformcorrespondingDCmanager.Therequestofthiskindofcaseshouldbenotsofrequent.

oHowever,thereisnoguaranteeforurgentorderrequest.Itdependsonothercustomer’sbacklog,XXXXXcapacity,andcomponentsavailability.XXXXXreservesrightstorescheduleotherordersinordertofulfiltheurgentorders.IfthereschedulingisnotagreedbetweenSC&L&XXXXX,theurgentordersrequestmaynotbeentertained.

XXXXXandSC&L

6

Elephantordermanagement

-

-Monthlybigorder

oDefinition

AccumulativeOrderIntake（perProductfamilyforallcustomer）permonth>thequantityofsafetystock+lotsize

Process

▪AnalysefirstlywhethertheincreaseisfromtrueENDcustomerdemandornot.IfthedemandisfromtrueENDcustomerdemand,thefirstpriorityiscustomersatisfaction.

▪IftheincreaseisNOTfromtrueendcustomer,SC&Lteamshouldcoordinatewithdifferentcustomerstoobtainpriorityinglobal.SC&LteamwillthencoordinateXXXXXtorescheduleordersbasedonmaterialavailability&capacity.

▪XXXXXshouldacknowledgebigorderswithinthe48-hour,andcommitarescheduledeliverytimewithin48hoursfromtheorderreceived.

-Dailybigorder.

oFromcustomertoDC,theprojectisongoing（aboutthedefinition&thewholeprocess）.

oFromSC&LtoXXXXX,thedailybigorderishandlebyXXXXX,

oSC&LshouldhelptosettheQ-maxinPOA/SOAsystemwhenQmaxisdefined.

XXXXX&SC&L

SC&L

7

Crisismanagement

-Definitionof“Crisis”

oXXXXX/SC&Ldeclares"CrisisSituation"whenXXXXX/SC&Lforeseesallorderofonereference（forallcustomers）willbedelayedformorethanoneweek.

-WhenXXXXXdeclares"CrisisSituation",XXXXXinformsCustomerSatisfaction（CS）,marketing,CCCandSupplyChainOperation（SCO）.AndSupplyChainOperationteamdoestheactionsaccordingtoXXXXX'srequest.

-WhenSC&Ldeclares"CrisisSituation",SC&LshouldinformLogisticsDeptofXXXXX.

-RecoveryPlan&CrisisReview（expectedrecoverydate,currentproductionstatus）willbesentbyXXXXX/SC&L.

-RegularcommunicationbetweenXXXXXandSC&Lshouldbeheldduringthe“Crisisperiod”.

XXXXX

SC&L

XXXXX&SC&L

XXXXX&SC&L

8

InventoryManagement

-Initialstocksetting:

oThequantityisdecidedbyXXXXXandcalculatedwithmarketingforecast.Inaddition,XXXXXshouldinformSC&Ltheinformation.

-XXXXXshouldcalculatetheinventoryparametersbasedoncorporatedefinition.

-Provisionandinventoryfollowup

oSC&LshouldhelpXXXXXtoimprovetheinventorymanagement（SS&targetstock,etc）throughFGSlicemonthlyreview.

oXXXXXandSC&Lfollowtheproductage&coveragebyreferenceandtakeallneededactiontokeepinventoriesundertargetandtheproductagelessthan12months（minimizeprovision）.

-Endoflife/substitutionmanagement:

oXXXXXandSC&Lshouldworktogethertolimitthescrapamount.FinancialhastheresponsibilityofFinishGoodsstockonSC&Lside.ButitisalsoonepartofXXXXX’soverallperformance.

XXXXX&SC&L

9

Transportation

-

-GeneraltransportationmodefromXXXXXtoSC&Listruck.

-AirfreightmayberequestedbySC&Lintheeventofdeliverydelays.Inthiscase,airfreightcostsaretobebornebypartycreatingthedelay.

-Dropshipmentrequest:

oIfthedelayisobviouslyduetoXXXXX,XXXXXcertainlyshouldexpeditetheshipmentsbyanymeansinowncost-includingdropshipment/express/airshipment,etc.

oForotherreasons,Marketingdepartmentcouldraisethedropshipmentrequestinordertosatisfythecustomers.AndXXXXXcouldchargetheadditionaltransportationcosttoSC&Lwithdetails.ThededicatedMarketingManager/Leaderisresponsibleforrequestapprovalandcontrolofthetotaladditionaltransportationcost.

-SC&L（DC）goodsreceiving:

oNormally,thegoodsreceivinginSC&L（DC）isoneworkingday.

oIncaseofthehugevolumeofshipment,thegoodsreceivingtimemaybelonger.AndXXXXXshouldinformSC&Ltoprepareinadvance.

SC&L

XXXXX

XXXXX&SC&L

XXXXX&SC&L

10

Insurance

AccordingtoactualSchneiderpolicy,XXXXXisinchargeof"Transportationinsurance";DCisinchargeof"StorageinsuranceinDC".

XXXXX&SC&L

11

Claims

-Shortageclaims

Ifthereisanyshortageclaim,SC&LmustreportwithintwoworkingdaystoXXXXXafterthegoodsarrivalatSC&LportfromXXXXX.

-Deliverymistakeclaims

oDefinition:

Deliverymistakemeansactualdeliveryquantitydoesn’tmatchtheshipmentnotificationtoSC&L.

oXXXXXisresponsibleforanydeliverymistake.

oIftheclaimisjustified,SC&LwillmakeaclaimforanydeliverymistaketoXXXXXwithintwoworkingdaysafterthereceivingtheshipment.XXXXXneedstogiveafeedbackfaster/within2workingdaysinordernottoimpactcustomers.

oTheadditionalcostofgoodsreturn（ifnecessary）willbechargebyXXXXX.

oAnyclaimsshouldbeattachedwithphoto.

SC&L

XXXXX&SC&L

12