剑桥商务英语参考答案挂网.docx

剑桥商务英语参考答案挂网.docx

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剑桥商务英语参考答案挂网

KeytoExercises

Unit1ApplyingforaJob

IIListeningTask

1.

1）recruit2）advertise3）position4）Internet

5）applyfor6）letterofapplication7）coveringletter8）curriculumvitae

9）résumé10）candidates11）applicationform

12）HumanResourceDepartment13）PersonnelDepartment

14）applications15）shortlist16）applicants17）interview

2.

1）Jobinterviewsareallaboutmakingthebestmatches.

2）Theyarethetraditionaljobinterviewandthebehavioralinterview.

3）Becauseyourknowledgeaboutthecompanyiscriticaltoyoursuccess.

4）Youshouldnotmemorizeanswers,butscriptspecificresponses.Youshouldalsohaveseveralquestionsreadytoasktheinterviewer.

5）Youmustimmediatelywriteathank-younotetoeachpersonwhointerviewedyou.

3.

traditional/broad-based/workfor/strengthsandweaknesses/Interviewingsuccess/ability/communicate/truthfulnessorcontent/skillsandabilities/enthusiasmandworkethic/teamplayer/

behavioral/theory/pastperformance/indicator/specificpastbehaviors/anunexpectedproblem/achieveagoal/severalprojects/preparefor/recallingscenarios/collegegrads/classprojects/groupsituations/Hobbiesandvolunteerwork/describethesituation/relatetheoutcomes/specifywhatyoulearnedfromit.

IVReadingTask

1）Researchingacompanyandthepositionmakesyoustandoutinaninterview.Itshowsthatyouarereallyinterestedinworkingthere.

2）Youmayneedinformationsuchaskindsofproductsorservicesthecompanymakesorsells,thetypesofpeoplewhoworkthere,thetypicalhoursthispositionrequiresandsomeoftheday-to-daytasksthatthejobinvolves.

3）Howyoushoulddressinajobinterviewdependsonthetypeofjobyouapplyfor.Forexample,forajobinanoffice,itisusuallybesttowearadark-colored,conservativesuit（forbothmenandwomen）.

4）Goodinterviewetiquettemeanssomeimportantinterviewetiquettetipslike“Beontimeforyourinterview”,“Beawareofyourbodylanguage”and“Keeptheinterviewpositive”.

5）Becausepreparingsomequestionsaboutthebusiness,theposition,therequirements,theexpectationsofthepersonwhowillfillthepositionandsoonshowsyouaretrulyinterestedinthepositionandalsohelpsemployersknowthatyouhavealltheinformationyouneedtomakeadecision,ifofferedthejob.

6）Youshouldsendtheinterviewerathank-younote,thankinghimorherfortakingtimetointerviewyou.Thisisnotonlyproperetiquetteandacommondisplayofappreciation,butitalsoallowsyoutoreaffirmoneortwokeypointsoftheinterview.Italsoletstheinterviewerknowhowinterestedyouareinworkingforthecompany.

VIIIFollow-upPractice

4.

1）A:

Iseefromyourrésuméandapplicationletterthatyou’vehadquitealotofexperienceinsalesalready.

2）B:

Iknowthatyourgoalistobecomethebiggestproviderofofficesuppliersinthecountry.Myknowledgeandexperienceofthecustomerbasecanmakeacontributiontothisgoal.Iwouldreallyenjoythechallengeofgrowingthisbusiness.

3）A:

Ifyouwereinmyshoes,whatsortofqualitiesyou’dlookforinyoursecretary?

4）B:

IfeelthatmyexperienceandskillsareagreatmatchforthepositionandIcouldreallymakeapositivecontributiontoyourfirm.

5）B:

Iusedtoworkinasmallcompany.Therewasalackofgrowthopportunitiesinasmallcompany.OneofthereasonsI’msointerestedinyourcompanyisthatyouarealargecompanydealingininternationaltrade.IfeelthatIwouldhavemorescopeforpersonaldevelopmentinyourcompanyandthattheworkwillbemorechallengingforme.

6）B:

I’mdisciplinedanddetermined.Ibelievethesestrengthsstronglycontributetomysuccessinsales.Myweakness?

IsupposeI’mabitofaperfectionist.I’musuallydissatisfiedwithwhatI’vedoneandalwaysthinkIcandoitbetterinadifferentway.

7）B:

Iwouldexpectthestandardrateofpayatyourcompanyforapersonwithmyexperiencesandeducationalbackground.

8）A:

You’llhearfromussoon.Afterwe’veinterviewedalltheapplicants,we’llmakeourfinaldecision.Wewilltelephoneyou.Ithasbeenapleasuretotalkwithyou.

Unit2BusinessPhoneCalls

IIListeningTask

1.

2）Introduceyourselfandyourcompany.

3）Expressgratitude.

4）Statethepurposeofyourcall.

5）Scheduleameeting.

6）Usethealternate-of-choicequestioningstrategy.

7）Thankthemfortheirtimetodayandfortheupcomingappointment.

8）Followup.

2.

1）Theyareexpectedtofollowcertainrulesofetiquettetohelpmaketheexperiencepleasantandproductiveforallthoseinvolved.

2）Youshouldfirstidentifyyourselfandyourcompany.

3）Thenameofthepersonyou’retryingtoreach.

4）Youneedtostatethepurposeofyourcallandthenbesuretoaskifyouarecallingataconvenienttime.

5）Youshouldmakesureyourfirstvocalimpressionisagoodonebytryingtoanswerthephoneaspleasantlyandprofessionallyaspossible.

6）Itmightbeeasieronthelistenertosay,“ThankyouforcallingPacificEdgeInternational.ThisisMaryRobert.HowmayIhelpyou?

”

7）Youshouldspeakclearlyandslowlyandleaveyourname,phonenumber,andabriefmessage.

3.

TelephoneEnglish

Reasonsfordifficultiesinmakingphonecallsinaforeignlanguage:

1）Youcan’tseethepersonyouaretalkingto;

2）Theperson’svoicemightbeunclear;

3）Youmightfinditdifficulttofindtherightwords.

Expressionscommonlyusedinmakingphonecalls:

1）“Holdon”or“hangon”means“wait”.

2）“Hangup”means“finishthecallbybreakingtheconnection”—inotherwords:

“putthephonedown.”

3）Ifyouringsomebodyup,youmakeaphonecall.

4）Ifyoupickupthephone,youansweracall.

5）“Putthrough”meanstoconnectyourcalltoanothertelephone.

6）Ifyoucan’tgetthroughtothepersonyouwanttotalkto,youmightbeabletoleaveamessage.

7）“Callback”meanstoreturnaphonecall.

IVReadingTask

1）Practisinggoodbusinesstelephoneskillshelpsencourageclearlinesofcommunication,buildrapportandavoidmisunderstandings.

2）（Open）

3）（Open）

4）（Open）

5）（Open）

6）Almostalltheaspectscanbeimprovedbymorepractice.

VIIIFollow-upPractice

4.

1）___________suchastakingorders,checkingprogress,contactingsuppliers,requestingandgivingadvice,andhearingcomplaints,isdonealloverthetelephone.

2）___________establishingapositivetelephoneimageisobviouslyimportanttothesuccessofthecompany.

3）___________youdon’tneedtospendtimetalkingaroundthesubject.Justgettothepointasyouwouldinabusinessletter.

4）B:

I’mverysorry.Ourmanageristiedupatthemoment.Ifyouleaveyournameandphonenumber,I’llhavehimcallyoubackassoonashe’savailable.

5）B:

___________andI’mcallingtoseeifyouhaveanytimetomeetwithmetodiscussaboutyourpurchasingplanforthenextyear.Willyoubefreesometimenextweek?

6）A:

___________MayIaskwho’scalling?

B:

___________CouldyoutellmewhereIcanreachhim?

A:

___________Couldyoucallbacklaterorwouldyoumindleavingamessage?

B:

Ithinkit’sbetterformetoleaveamessage.Butit’simportantandurgent.Pleasemakesurehegetsthismessage.

A:

___________I’msuretopassyourmessagestoMr.Johnson.

B:

___________thatduetosomesuddenchanges,donotfilloutanyordersforABCCompanyuntilfurthernotice?

It’sveryimportant.I’llexplainlater.

Unit3AttheMeeting

IIListeningTask

1.

1）Meetingsarecommunicatingwithanaudienceinaformatinwhichmorethanoneindividualcometogethertointroduce,review,ordecidesomething.

2）Becausenewtechnologieshaveemergedandbecomelessexpensiveandmorepopular.

3）TheuseofaudioandvideoconferencingovertheInternet

4）Peoplepreparewhattheywillneedforthemeeting,likespreadsheets,graphs,oraPowerPointpresentation.

5）Businessesnowoftenhavetomakestrategyandplanandtakeactionquickly.Sothepeopleinvolvedhavetocometogetherinsomeform,reviewthesituation,andmakeadecision.Moreandmore,thesepeopleareindifferentplaces,andmayevenspeakdifferentlanguages.

2.

yourjob/involved/severaltimes/function/workplaceissues/co-ordinate/workgroups/negotiatesales/businessarrangements

benefits/encourages/keepup-to-date/betterplanning/sections/shareideas/teamspirit/consensus/problemsolving.

Differentsituations/problem/transacted/leadershipstyle/conferences/generalstaffmeetings/meetingstogiveinstructions

3.

1）Discussthetwomostimportantissues

2）Therenovationofourlaboratory

3）SelectionofthedesignteamforthePWCproject

4）Twohours

5）Aftereveryonehasgiventheiropinion

IVReadingTask

1）Awrittenagendaisusedasawayoforganizingameeting.

2）Whenyouaresimplymakingsomeannouncements.Insuchcases,memosoremailscandothejobbetterthanmeetings.

3）Theyareproblemsolvingorientation,definingtheproblem,generatingsolutions（brainstorming）,choosingasolutionanddoandreview.

4）Therearepeopleinthemeetingthathavenointerestinsolvingtheproblemathand.Ofcoursethisisahugeproblemandthemeetingshouldnotproceeduntileveryonehasaproblem-solvingattitude.

5）Wecanhaveatrackingsheetforconductingmeetingswhichmayconsistfourelements—announcements,problemsolvingcomponents,bondingstuffandpowerstrugglestuff.

6）Youcanreviewhowtheperformancewent,andpayattentiontoareaswhereyoumightimprove.

VIIIFollow-upPractice

4.

1）__________poolalltheparticipants’ideasandsuggestionsforacommonpurpose,whichmayfunctioninseveralwayslik