剑桥商务英语参考答案挂网.docx

1、剑桥商务英语参考答案挂网Key to ExercisesUnit 1 Applying for a JobII Listening Task1.1) recruit 2) advertise 3) position 4) Internet5) apply for 6) letter of application 7) covering letter 8) curriculum vitae9) rsum 10) candidates 11) application form 12) Human Resource Department 13) Personnel Department 14) ap

2、plications 15) short list 16) applicants 17) interview2.1) Job interviews are all about making the best matches. 2) They are the traditional job interview and the behavioral interview. 3) Because your knowledge about the company is critical to your success. 4) You should not memorize answers, but sc

3、ript specific responses. You should also have several questions ready to ask the interviewer.5) You must immediately write a thank-you note to each person who interviewed you. 3.traditional / broad-based / work for / strengths and weaknesses / Interviewing success / ability / communicate / truthfuln

4、ess or content / skills and abilities / enthusiasm and work ethic / team player /behavioral / theory / past performance / indicator/ specific past behaviors / an unexpected problem / achieve a goal / several projects / prepare for / recalling scenarios / college grads / class projects / group situat

5、ions / Hobbies and volunteer work / describe the situation / relate the outcomes / specify what you learned from it. IV Reading Task1) Researching a company and the position makes you stand out in an interview. It shows that you are really interested in working there.2) You may need information such

6、 as kinds of products or services the company makes or sells, the types of people who work there, the typical hours this position requires and some of the day-to-day tasks that the job involves.3) How you should dress in a job interview depends on the type of job you apply for. For example, for a jo

7、b in an office, it is usually best to wear a dark-colored, conservative suit (for both men and women).4) Good interview etiquette means some important interview etiquette tips like “Be on time for your interview”, “Be aware of your body language” and “Keep the interview positive”. 5) Because prepari

8、ng some questions about the business, the position, the requirements, the expectations of the person who will fill the position and so on shows you are truly interested in the position and also helps employers know that you have all the information you need to make a decision, if offered the job. 6)

9、 You should send the interviewer a thank-you note, thanking him or her for taking time to interview you. This is not only proper etiquette and a common display of appreciation, but it also allows you to reaffirm one or two key points of the interview. It also lets the interviewer know how interested

10、 you are in working for the company.VIII Follow-up Practice4.1) A: I see from your rsum and application letter that youve had quite a lot of experience in sales already. 2) B: I know that your goal is to become the biggest provider of office suppliers in the country. My knowledge and experience of t

11、he customer base can make a contribution to this goal. I would really enjoy the challenge of growing this business. 3) A: If you were in my shoes, what sort of qualities youd look for in your secretary? 4) B: I feel that my experience and skills are a great match for the position and I could really

12、make a positive contribution to your firm.5) B: I used to work in a small company. There was a lack of growth opportunities in a small company. One of the reasons Im so interested in your company is that you are a large company dealing in international trade. I feel that I would have more scope for

13、personal development in your company and that the work will be more challenging for me.6) B: Im disciplined and determined. I believe these strengths strongly contribute to my success in sales. My weakness? I suppose Im a bit of a perfectionist. Im usually dissatisfied with what Ive done and always

14、think I can do it better in a different way.7) B: I would expect the standard rate of pay at your company for a person with my experiences and educational background.8) A: Youll hear from us soon. After weve interviewed all the applicants, well make our final decision. We will telephone you. It has

15、been a pleasure to talk with you.Unit 2 Business Phone CallsII Listening Task1.2) Introduce yourself and your company. 3) Express gratitude. 4) State the purpose of your call. 5) Schedule a meeting. 6) Use the alternate-of-choice questioning strategy. 7) Thank them for their time today and for the u

16、pcoming appointment. 8) Follow up. 2.1) They are expected to follow certain rules of etiquette to help make the experience pleasant and productive for all those involved. 2) You should first identify yourself and your company.3) The name of the person youre trying to reach.4) You need to state the p

17、urpose of your call and then be sure to ask if you are calling at a convenient time.5) You should make sure your first vocal impression is a good one by trying to answer the phone as pleasantly and professionally as possible. 6) It might be easier on the listener to say, “Thank you for calling Pacif

18、ic Edge International. This is Mary Robert. How may I help you?”7) You should speak clearly and slowly and leave your name, phone number, and a brief message.3.Telephone EnglishReasons for difficulties in making phone calls in a foreign language:1) You cant see the person you are talking to;2) The p

19、ersons voice might be unclear;3) You might find it difficult to find the right words.Expressions commonly used in making phone calls:1) “Hold on” or “hang on” means “wait”.2) “Hang up” means “finish the call by breaking the connection”in other words: “put the phone down.”3) If you ring somebody up,

20、you make a phone call.4) If you pick up the phone, you answer a call. 5) “Put through” means to connect your call to another telephone.6) If you cant get through to the person you want to talk to, you might be able to leave a message.7) “Call back” means to return a phone call.IV Reading Task1) Prac

21、tising good business telephone skills helps encourage clear lines of communication, build rapport and avoid misunderstandings. 2) (Open) 3) (Open)4) (Open) 5) (Open)6) Almost all the aspects can be improved by more practice.VIII Follow-up Practice4.1) _ such as taking orders, checking progress, cont

22、acting suppliers, requesting and giving advice, and hearing complaints, is done all over the telephone. 2) _ establishing a positive telephone image is obviously important to the success of the company.3) _ you dont need to spend time talking around the subject. Just get to the point as you would in

23、 a business letter.4) B: I m very sorry. Our manager is tied up at the moment. If you leave your name and phone number, Ill have him call you back as soon as hes available.5) B: _ and Im calling to see if you have any time to meet with me to discuss about your purchasing plan for the next year. Will

24、 you be free sometime next week? 6) A: _ May I ask whos calling? B: _ Could you tell me where I can reach him? A: _ Could you call back later or would you mind leaving a message? B: I think its better for me to leave a message. But its important and urgent. Please make sure he gets this message. A:

25、_ Im sure to pass your messages to Mr. Johnson. B: _ that due to some sudden changes, do not fill out any orders for ABC Company until further notice? Its very important. Ill explain later. Unit 3 At the Meeting II Listening Task1.1) Meetings are communicating with an audience in a format in which m

26、ore than one individual come together to introduce, review, or decide something.2) Because new technologies have emerged and become less expensive and more popular.3) The use of audio and video conferencing over the Internet4) People prepare what they will need for the meeting, like spreadsheets, gr

27、aphs, or a PowerPoint presentation. 5) Businesses now often have to make strategy and plan and take action quickly. So the people involved have to come together in some form, review the situation, and make a decision. More and more, these people are in different places, and may even speak different

28、languages.2.your job / involved / several times / function / workplace issues / co-ordinate / work groups / negotiate sales / business arrangements benefits / encourages / keep up-to-date / better planning / sections / share ideas / team spirit / consensus / problem solving. Different situations / p

29、roblem / transacted / leadership style / conferences / general staff meetings / meetings to give instructions3.1) Discuss the two most important issues2) The renovation of our laboratory3) Selection of the design team for the PWC project4) Two hours5) After everyone has given their opinionIV Reading

30、 Task1) A written agenda is used as a way of organizing a meeting.2) When you are simply making some announcements. In such cases, memos or emails can do the job better than meetings. 3) They are problem solving orientation, defining the problem, generating solutions (brainstorming), choosing a solu

31、tion and do and review.4) There are people in the meeting that have no interest in solving the problem at hand. Of course this is a huge problem and the meeting should not proceed until everyone has a problem-solving attitude.5) We can have a tracking sheet for conducting meetings which may consist

32、four elements announcements, problem solving components, bonding stuff and power struggle stuff.6) You can review how the performance went, and pay attention to areas where you might improve.VIII Follow-up Practice4.1) _ pool all the participants ideas and suggestions for a common purpose, which may function in several ways lik