Unit5 Telephoningppt.docx
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Unit5Telephoningppt
Unit5Telephoning
PartA
CommunicativeFunctionTakingTelephoneMessages
Telephonecallsusuallycomeunexpectedly.Whenweansweraphonecallforsomeoneelse,weoftenhavetotakedownthemessage.
Nowlistentofourshorttelephoneconversationsandwritedownthemessagesintheblanks.
Message:
CallbackDavidJohnsonthisafternoon.
Message:
CallBillGreenat415-389-1074thisevening.It'simportant.
Message:
MeetJudyoutsidetheArtMuseumattentomorrowmorning.
Message:
Don'tforgettogotoTom'spartythisevening.
Script
1.--Hello.103-6215.
--Hello.IsCindythere?
--No,sheisout.Doyouwantmetotakeamessage?
--Yes,please.TellhertocallbackDavidthisafternoon,DavidJohnson.
2.–HiltonHotel.CanIhelpyou?
--Mr.JohnThomas,Room1230,please.
--I’llputyouthrough.Sorry.Mr.Thomasisn’tinatthemoment.CanItakeamessage?
--TellhimtocallBillGreenat415-389-1074thisevening.It’simportant.
3.--Hello,canIspeaktoMary?
--No,I'mafraidshe'sout.CouldIknowwhoiscalling?
--Well,thisisJudy,heroldclassmate.CanIleaveamessage?
--Certainly.
--PleaseaskhertomeetJudyoutsidetheArtMuseumattentomorrowmorning.
4.--Hello.
--Hi,MrsKing.ThisisTomhere.IsJohnin?
--Hello,Tom.I'msorryJohn'soutrightnow.Wouldyouliketoleaveamessage?
--Yes.Tellhimnottoforgettocometomypartythisevening.
--Allright.I'lllethimknowassoonashegetsin.
UsefulExpressionsforTelephoning
●Is（Mary）in?
●Hello,is（Mary）there?
●Hello,canIspeakto（Mary）?
●Isthatyou,（Mary）?
●Wouldyouliketoleaveamessagewithme?
●Wouldyouliketoleaveamessage?
●Sorry,（Mary）isnotin.CanItakeamessage?
●I’mafraid（Mary）isnotavailablerightnow.
●Thisis（David）.
●I'llputyouthroughto（Mary）.
●Holdtheline,please/Holdon.
●You'vegotthewrongnumber.
●Couldyoucallbacklater?
●It’sgoodtohearyourvoiceagain.
●Thankyouforcalling.
Notes
1.Insteadofsaying“hello”,youcanstateyourphonenumberwhenyouliftthereceivertotakeacall.Inbusinesscalls,itiscustomarytosaythenameofthecompanyfirst.
2.‘I’llputyouthrough’means“I’llconnectyou”.
3.Forthenumber“0”,itissafertosay“zero”thoughitcanalsobespokenastheletter“o”.
ListeningStrategyIdentifyingTelephoneNumbers
Tobeabletorecognizetelephonenumbersisausefulskilltolearn.Failuretocatchthecorrectnumberswillcauselotsoftrouble.
Listentothreetelephoneconversationsandwritedowntheanswerstothequestionsyouhear.
1.6247-2255.
2.5404-9982.
3.612-930-9608.
Script
1.W:
FrontDesk.MayIhelpyou?
M:
CouldIhavethenumberfortheboxofficeofEasternAirlines,please?
W:
Justamoment.
M:
That'sallright.
W:
Thenumberis6247-2255.
M:
Thankyouverymuch.
W:
You'rewelcome.
Q:
What'sthephonenumberthatisrequested?
2.W:
6417-2817.
M:
Hello.CanIspeaktoSusan?
W:
I'msorrySusanisnotinatthemoment.Wouldyouliketoleaveamessage?
M:
Well.PleaseaskhertocallMikeat5404-9982.
W:
OK.I'llgiveherthemessage.
M:
Thanksalot.
W:
Don'tmentionit.
Q:
TowhatnumberwillSusancallback?
3.W:
Numberplease.
M:
Oh,I’dliketomakeacollectcall.
W:
Whereto?
M:
SanFrancisco.
W:
Whatnumber?
M:
415-566-1268.
W:
What’syourname?
M:
WangXing.
W:
Andwhereareyoucallingfrom?
M:
612-930-9608.
W:
Holdtheline,please.
Q:
Fromwhatnumberisthemancalling?
PartB
Pre-listeningTask
QuestionsforDiscussion
Youaregoingtotalkaboutmakingtelephonecalls.Readthefollowingquestionsanddiscussthemwithyourpartner.
1.Doyoumakeandreceivealotofphonecalls?
Whodoyoucallmostoften?
2.DoyousometimesmakecallsinEnglish?
DoyoufinditeasyordifficulttounderstandEnglishonthephone?
3.Supposeyouworkasareceptionist/secretaryinacompany.Whatshouldyousaywhenyoupickupthereceivertoansweraphonecall?
4.Ifsomeonewhoiswantedonthephoneisnotavailable,whatcanyoudo?
5.Whatwouldyousayifyouwantthecallertoleaveamessage?
6.Doyouoftenuseacellphonetotalktoyourfriends?
Whyorwhynot?
Demo:
1.Doyoumakeandreceivealotofphonecalls?
Whodoyoucallmostoften?
Yes,Ioftenusetelephonetocommunicatewithmyfriendsandmyfamily.SometimesIusethefixedphoneathome,sometimesIusemyownmobilephone.Oncampus,Iusemymobilephonetocallmyparentsandexchangeshortmessageswithmyfriends.Franklyspeaking,IhavetoadmitthatIcannotpartwithmymobilephone,foritisanimportantlinktokeepintouchwithmyfriendsandfamily.Nowit'sverycommontoseecollegestudentsusingtheirownmobilephonesoncampus.Theysaymobilephonesprovidethemwithmoreconveniencesandchancestoknowtheoutsideworld.
4.Ifsomeonewhoiswantedonthephoneisnotavailable,whatcanyoudo?
Whensomeonewhoiswantedonthephoneisnotavailable,Iwouldaskthecallertoleaveamessageforhimorher.OrIwouldaskthecallertocallagainsometimelater.OrIwouldrecommendthecallertotryhisorhermobilephonenumber.
LanguageFocus
Herearesomeusefulsentencesandstructuresthatyoumightfindhandyindiscussingtheabovequestions:
●Thetelephoneisaveryusefultool/amustforall.
●Thetelephoneshortensthedistancebetweenpeople/bringspeoplecloser.
●Imakealotofphonecallstomyfriends/relativestoarrangeoutings,parties,etc.
●WhenImissmyparents/relatives/friends,Icallthem（sothatIcanheartheirvoices）.
●Ioften/sometimes/occasionally/seldommake/receivecallsinEnglish.
●IfinditquitedifficulttounderstandEnglishonthephone.
●OftenIcan'tcatch/failtohearexactly/getconfusedwiththename/phonenumberofthecaller.
●Ihatepeopletocallmeafter10p.m.unlessitisanemergency.
●Areceptionist/secretaryusuallysaysthenameofhercompanyandasksthecaller,“WhatcanIdoforyou?
”whenshepicksupthereceivertotakeacall.
●“CanItakeamessage/Wouldyouliketoleaveamessage?
”issaidwhensomeonewhoiswantedonthephoneisnotavailable.
●Iusemycellphonealottotalktomyfriends.Itissoconvenient.
●IcarrymycellphonewhereverIgosothatIwillnevermissacall.
ListeningTasks
AConversationABusinessCall
WordBank
availablea.reachable,free可取得联系的,有暇的
cellulara.无线通讯的（简称cell）
reachv.tocontact联系
leaveamessage留言
cellphonenumber手机号码
ABCImportsABC进口公司
StarElectronics星球电子公司
Alexander亚历山大（男子名）
Script
ABusinessCall
A:
Goodafternoon.ABCImports.MayIhelpyou?
B:
Yes,mayIspeaktoMr.JamesJohnson,please?
A:
I'mafraidMr.Johnsonisn'tavailablerightnow.Wouldyouliketoleaveamessage?
B:
ThisisRichardAlexanderwithStarElectronics.It'sveryimportantthathereturnsmycallthisafternoon.
A:
Doeshehaveyourofficenumberandyourmobilephonenumber?
B:
Ithinkso,butletmegivethemtoyouagain.
A:
Okay.
B:
Myofficenumberis714-555-2000;mycellphonenumberis909-555-2308.Hecanreachmeatmyofficenumberbefore6p.m.oranytimetodayonmymobile.
A:
Verywell,I'llgivehimyourmessageassoonashereturnstotheoffice.
LanguageandCultureNotes
1.BackgroundinformationTelephoneEnglishisaformofspokenEnglish.Asthetwopartiesonthephonecannotrelyonthehelpofgesturesandfacialexpressions,politenessinwordingisveryimportant.
2.MayIspeakto...?
Itisrelativelyformaltosay"May/couldIspeakto...,please?
"Otherwayscanbe"CouldIpleasespeakto...?
"and"Couldyouputmethroughto...?
"Amorecasualwayis"Is...there/in?
"
3.Mr.Johnsonisn'tavailablerightnow.Mr.Johnsoncannotansweryourphonerightnow.Hemaybeinthecompanybutisbusywithsomethingelse,forexample,inconference.
4.ThisisRichardAlexander...aproperwaytointroduceoneselfonthephoneistouse"Thisis...",butnot"Iam…"However,itisallrighttosay"Mynameis…"
Exercise1:
Listeningforgeneralunderstanding
Listentotherecordingonceandchoosetherightanswerstothequestionsyouhear.
1.Whatcanbelearnedfromthetelephoneconversationyou'vejustheard?
a.Mr.Alexanderiswantedonthephonebutheisout.
b.Mr.Johnsoniswantedonthephonebutheisout.
c.Mr.AlexanderworksforABCImports.
d.Mr.JohnsonworksforStarElectronics.
2.Whomightbethepersonthathasansweredthephonecall?
a.Areceptionist.
b.AfriendofMr.Johnson's.
c.Mr.Johnson'sboss.
d.Richard.
Exercise2:
Listeningfordetails
Listentotherecordingonceagainandfillintheblankswiththemissinginformation.
TelephoneMessage
For:
Mr.JamesJohnsonofABCImports
Caller:
RichardAlexanderfromStarElectronics
Caller’smobilephonenumber:
909-555-2308
Caller’sofficenumber:
714-555-2000
Message:
CallRichardAlexanderatofficenumberbefore6p.m.or
anytimetodayonhismobile.
SpeakingTasks
PairWork
Listentotheconversationsandrepeataftertherecording.Practisetheconversationswithyourpartner,playingtheroleofAorB.Thenworkwithyourpartnertocreateyourownconversationsbyreplacingtheunderlinedpartswithyourownwords.
Conversation1
A:
Goodmorning,FrankQian'soffice.
B:
Goodmorning.1）CanItalktoFrank,please?
A:
2）Who'scalling,please?
B:
BrianTongfromBSToyCompany.
A:
Well,Mr.Tong,3）I'mafraidMr.Qian'snotintheofficeatthemoment.CanItakeamessageorwouldyouliketoringhimonhismobilephone?
B:
I'll4）tryhismobile.Couldyou5）givemethenumber,please?
A:
909-365-2781.
B:
6
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