服务质量英文自我评价.docx
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服务质量英文自我评价
服务质量英文自我评价
服务质量英文自我评价篇一
IJuly20,20xx-October31,2018toGuangzhouCityPhoenixhotelinternship,thistimeIhaveagreatharvest.Hotelserviceisamixtureoftangibleproductsandintangibleservices,thehotelservicequalityevaluationcriteriaistheguest's"satisfaction."Guestsinthebuyer'smarketshouldtakethecustomerdemandasthestartingpointofthemarketingwork,thelobbyonbehalfofthehotelandgueststomeettheneedsoftheguestsofthehotelservicestoacceptcomplaintsfromcustomerstosolvecustomerproblems,isthehotel'snervecenter.Itisbasedonthese,thestatusandroleofthelobbyisparticularlyimportant.Althoughthefrontlobbyisnotthehotel'smainbusinesssector,butthehotel'smarketimage,servicequalityandevenmanagementlevelandoperatingefficiencyhasacrucialimpact.TheFrontOfficeisthecrowningtouchtohotelmanagement.ThroughthisinthePhoenixhotelclosetofourmonthsofinternship,Ibenefitgreatly.Thehotelistantamounttoamicrocosmofsociety.TheinternshipisundoubtedlyforthenearfutureintothecommunityIprovideanimportantopportunity.
1,toimprovecommunicationskills:
Asafrontdeskreceptionist,asthehotelfront-linestaff,andtheguestscontactisfacetoface,isthemostdirect.Oftenreceptionistwordcanaffecttheguestsonthehotel'soverallimpression,andevenaffectthemoodoftheguestsallday.Howtomakeyourownlanguagesothatguestshearcomfortable,happytohear,asafrontdeskreceptionistmustlearnthecourse.Ofcourse,communicationisnotlimitedtotheguests,butalsobetweencolleagues,oreventothehigherlevel.Peoplecannothelpbutnothaveemotionalvolatility,butthisemotionalfluctuationstendtoaffectthemoodofothers.Howtoadjusttheirownmentality,withthebestattitudetofacetheguests,thefaceofcolleaguesandevenhigher,howtobringsomeonethebestsmile,everydayIseriouslythinkabouttheproblem.Inthisinternship,Inotonlyincommunicationskillshavebeenimproved,butalsolearnedhowtoadjustthementalityofself.
2,emergencyresponsecapacitytoimprove:
workinthefrontdesk,everydaymustbereadyforbattle.Becauseasafrontdeskreceptionist,everydaytoreceivedifferentguests,inthefaceofdifferentevents.Guestscannothelpsomeoftheguestswillnotbepolite,andeventhereceptionistwillbeoutrageous.Facedwiththissituation,howtoappeasethefeelingsoftheguests,butalsotoprotecttheinterestsofthehotelanditsownsecurity,formeisanothertest.
3,theabilitytoworkindependentlyimproved:
Throughthisinternship,Iamdeeplyawareoftheneedtolearntheirownabilitytodothismustbetheirownreason.Onlytodeveloptheirownindependentabilitytoworkinprogress.inWork,thereareproblems,donotunderstandshouldbeboldtoaskcolleagues,ratherthanpretendtounderstand.Workindependently,gainexperience,andfinallygetthemostsuitablefortheirownthings.
4,serviceawareness:
asafrontdeskreceptionist,alwaysrepresentsthehotel.Whetherintheworkplace,orwalkingontheroad,aslongastheuniformsofthehotelshouldalwayshavetoprovideguestswiththebestservicemean.WearetheangeloftheCityofSmiles,allfortheguests,fortheguestsofall,forallguests.
(B)practicalexperience
1,theirownshortcomingsandshortcomings:
Throughthisinternship,Ire-seetheirownshortcomingsandshortcomings.Inthelanguageabilityisstillnotveryfluentincommunicationwiththeguests.DailyvisitorstothePhoenixHotelaremainlydomesticguestsaswellasJapaneseguests.However,duringtheCantonFair,thehotelisthemainsourceofforeignguests.BecauseoftheirabilitytospeakEnglishisnotverygood,resultingincommunicationbarrierswiththeguests.Andbecauseoftheirownlackofworkexperienceinthehotel,leadingtoworkshouldnotappearwrong,forthecolleaguestobringalotofinconvenience.Ontheotherhand,atwork,someofmyshortcomingsisrevealed.Suchasnotcarefulenoughwork,notenoughtoacceptcriticismofcolleaguesandsoon.Butthroughthisnearlyfourmonthsofexercise,Ihavebeeninconstantcorrections.
2,employmentprospectsAccordingtoincompletestatistics,therearecurrentlymorethan9,000hotelsacrossthecountry,thehoteltalentgapofmorethan100,000.Andnowmostofthehotel'sgrass-rootsstaffaremostlysecondaryortertiaryeducation.Ithinkthecurrentlackofhotelindustryisstillhighlyeducatedprofessionals.However,evenwithahighdegree,isstillunabletobecomeamanager.Asamanagerormusthavemanyyearsofworkexperience.Amongthem,front-lineworkexperienceisveryimportant.Therefore,asagraduateofthecollegestudents,itisabsolutelynotamaster,mustbepreparedtoacceptthechallenge.
(C)internshipideasandrecommendations
1,idea:
thisinternshipgivesusagoodopportunitytounderstandthesociety.Isthatwereallyintothecommunitybeforeanimportantstep.Lawofthejunglehasbeenunabletochangethesurvivaloftheprinciple.Wanttobesuccessful,youmustworkharderthanothers.Theinternshipfacedalotofproblemsthathadneverbeenencounteredbefore.Suchasinterpersonalproblems,guestrelations,poormentalstateandotherissues.Butthroughthisnearlyfourmonthsoflearningandimprovement,Ibothinthepsychologicalorideologicalhavebeenalotofprogress.
服务质量英文自我评价篇二
Asafive-starhotelwaiter,inthedetailsofthework,etiquetterequirementsareparticularlystringent,becausethefronthallisthehotel'sfirst"window",andthewaiter'squalitydirectlyreflectsthehotel'sservicequalityandmanagementlevel.AsawaitereverydayIhavetofacealargenumberofguests,theimpactoflarge,sotheserviceworktopayspecialattentiontoetiquette,totheguestsleftagoodimpression.Hereismyself-identificationasawaiter.Firstofall,astheexternalimageofthetotalstationservicestaff,Idressneat,notmakeup,donotwearexpensiveornaments,payattentiontopersonalhygiene,Jichibeforeworkhasastrongtasteoffoodstimulation.Standingintheservice,alwaysfullofenergy,greetguestswithasmile,activeenthusiasm.Haveprofessionalism,donotleavetheworkplacetodoprivatematters.WorkinghoursIdonotchatwithothers,donotignoretheguests.Inanycase,donotdisputewiththeguests,theuseofcivilizedandpolitelanguage,notridiculed,satiricalguests,notvulgarlanguage,rudebehavior.Second,Iamintheattitudeofserviceattitudeenthusiasticandsincere.Whenguestscomplainedaboutservicedissatisfaction,Ipatientlylisten,sincerelyaccept,donotinterrupttheguestsoftheconversation,nottoignore,sincereapologytotheguests,andimmediatelyproceedtosolvetheproblem.Sothatallguestsaretreatedequally,enthusiasticservice.
IdoInsider,100askpatiently.Answerquestionsconciseandclear,accurate,articulate.Thelocationofthevarioushotels,servicetime,avarietyoffacilitiessuchasthehelm,donot"may","may","probably"andothervaguewordstoanswerguestinformation.IwaskindenoughtobeagoodcounselorwhenIaskedtheguests.Iamalsofamiliarwithotherlocalserviceindustries,suchastouristattractions,round-triproutes,transportation,shoppingandotherrelevantinformation,soastoprovideservicestoguestsatanytime,toavoidaskingquestions.
Intheguestsencounterdifficulties,Itrymybesttodoeverythingtohelp,neverrefusedforanyreason,suchastheguestsonbehalfofthesizeofitemssuchasrepairs.Ifyoucannotmeettherequirementsoftheguests,Iapologizetotheguestsinatimelymanner,inordertoforgive,notfreetocompilereasons,prevaricationprevarication.Ipromisetodothingsinthepromiseoftheguests,notnegligence,orevenforgotten.
Gueststocheckoutthetotalstation,Iamenthusiasticattitude,applyquicklyandaccurately,soasnottodelaythegueststime.Checkthesituationonthespot,themoneyfacetofacesettlement.Checkouttheguestsshouldbecompletedtothank,andwelcomegueststovisitagain.BecauseIknowtheappropriatefarewell,youcanimpressthegueststoattractguestscomeback.
服务质量英文自我评价篇三
Theinternshiphasbeencompleted,throughthistimeinternship,Igotacomprehensiveexercise,internshipprocessalsomademecompleteastudent,inthecourseofsocialtransition,improvetheirindependence,gettheTheuseofknowledgeinthisareacapacity,forthefuturetolayasolidfoundationtotakethecommunity.
InthesedaysIdidlearnalotofthings:
InadditiontolearningChinesefoodserviceproceduresandskills,Cantonesecharacteristicsandtypesofclassroomcanlearnsomething,butalsolearnsomeclassisdifficulttolearnTothethings:
howtohandletheirowninterestsandtheinterestsofthehotel,howtodealwithinterpersonalrelationshipsbetweencolleagues,howtoadjusttheirattitude,letmeknowthatasawaitershouldhaveastrongsenseofservice.Inachatwithadepartmentmanager,themanagermentionedthesenseofservice,Iverymuchagreewithhisview:
"Serviceawarenessisnotonlyrequiresthewaitertoprovidequalityservicestothegueststheideaanddesire,andshouldalsohavetheircolleaguesthesame"Yes,thisisthe"senseofservice,"therealmeaning,thisisatruemanifestationofthequalityofthewaiter.Makingmefromafledglingstudents,graduallyfamiliarwiththehotel'sorganizationalstructure,personnelrelations,corporateculture,butalsoIslowlyadapttothissociety.
Ialwaysproudto