《文秘英语实训》练习题参考答案.docx
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《文秘英语实训》练习题参考答案
KeystoExercises
PartISpokenEnglishforSecretary
ChapterOne
Section1
I
1.Excuseme,canIhelpyou?
2.Wouldyoupleasegivemeyourbusinesscard?
3.Wouldyoupleasehaveaseatandwaitforamoment?
4.LetmecallMr.Brownandtellhimyou'rehere.
5.I'msorrytohavekeptyouwaiting.
6.Mr.Brownwillbehereandmeetyouverysoon.
7.Pleasegotohisofficenow.Theliftisrighthere.
8.Themanagerisnotavailablenow.Canyoumakeitanotherday?
9.I'llmakeanoteofthetimeandaskthemanagertoconfirmit.
10.Wouldyoupleasesignyournamehereonthesign-board?
/Wouldyoupleasesignthevisitor’sbook?
II
1.I'vemadeanappointmentwiththemarketingmanagerMr.Wangat10:
00am.
2.Mr.Wangiswaitingforyou.
3.Thisway,please.
III
A:
Goodmorning,Mr.Bush.Nicetoseeyou.
B:
Nicetoseeyou,too.Lucy,isMr.Zhangavailablenow?
A:
I'msorry,Mr.Bush.Mr.Zhangisn'tintheofficeatthismoment.Wouldyoupleasewaitforamoment?
B:
Whenwillhebehere?
A:
Hecalledmejustnowandsaidthathewouldbebackinaquarter.
B:
Ok.I'llbeherewaitingforhim.
A:
Mr.Bush,howaboutadrinkwhileyou'rewaiting?
B:
Goodidea.I'dlikeacupofblackcoffee,please.
A:
Here'sthecoffeeandthecatalogueofourlatestproducts.
B:
Thankyou.
Section2
I
1.Warmlywelcome!
2.Pleasegorightahead.Here'reourlatestproducts.
3.Thisisnamecardofourcompany.Andweofferyouwithacatalogueofthenewestproductsforreference.
4.Couldyoupleaseleaveyourcontactnumbersothatwecanprovideyouwiththelatestinformationintime?
5.I'dliketogiveyouageneralintroductiontoournewproducts.
6.I'dliketointroduceMr.Lin,oursalesmanager.
7.Excuseme,areyouherefortheWorldTradeCompany'sannualmeeting?
8.Haveyouregisteredinadvance,sir?
9.Themeetingagendaisincludedinthemeetingpacket.
10.You'remostwelcome.That'swhatI'mherefor.
II
1.Idon'tseeyournameonthelist.
2.I'mafraidyouhavegotthewrongplace.
3.I'msorrytohavetroubledyou.
III
A:
Goodmorning,sir.WhatcanIdoforyou?
B:
Goodmorning.I'dliketohavealookattheFairForumHall,please.
A:
It'sonthe3rdfloor,westcorridor.
B:
Thankyou.Istheforumgoingrightaway?
A:
Yes,sir.You'rewelcometojointhem.Thisway,please.
B:
Howlongwillitlastforthismorning?
A:
About3hours.Here'sthescheduleoftheforum.
B:
Thanks.What'sthemaintopicofthisconference?
A:
It'sabouttheGlobalChallengesinEconomy.
B:
Wonderful.
Section3
I
1.Excuseme,butIthinkyouareMr.Brown?
2.Howdoyoudo,Mr.Wilson?
I'mDaisyLin,secretaryofBeijingmachineryImport&ExportCorporation.GeneralmanagerMr.Liaskedmetomeetyouattheairport.
3.Someotherbusinessheldhimback,soMr.Liaskedmetocomeinhisplace.
4.OurgeneralmanagerMr.Yangcametomeetyouinperson.Pleaseallowmetointroducehimtoyou.
5.It'smyfirstvisittoChina.Thankyousomuchformeetingmeattheairport.
6.Ourcariswaitingoverthere.MayIhelpyouwithyourbaggage?
7.Howabouttheflight?
Youmustbetiredafterthelongtrip.
8.Justalittlejet-lag.I'mnotaccustomedtothenewtime.
9.CouldItakeyoustraighttoyourhotel?
10.Ihopeyou'llenjoyyourstayhere.
II
1.I'mthesecretaryofDalianImportandExportCorporation.
2.IhadalongflightbutI'mdoingwell.
3.It'sverykindofyoutocomeandmeetmeattheairport.
III
A:
Excuseme,butareyouMr.BrownfromtheUnitedStates?
B:
Yes,Iam.
A:
Nicetomeetyou,Mr.Brown.WelcometoShanghai.I'mLeoYou,secretaryofShanghaiTextilesImportandExportCorporation.
B:
Nicetomeetyou,too.ButI'mafraidIdon'tknowShanghaiTextilesImportandExportCorporation.
A:
Really?
Aren'tyouTomBrownfromWashington?
B:
No,I'mJimBrownfromNewYork.
A:
I'msorry.Pleaseforgivemycarelessness.I'vegotthewrongperson.
B:
Nevermind.
ChapterTwo
Section1
I
1.HowmayIdirectyourcall?
2.Pleasedomethefavortoputthephonecallthroughtomyclient.
3.I’dliketospeaktoGreen.
4.Onemoment,please.I’mputtingyouthroughtothemanager’soffice.
5.Mr.Wangisnolongerwithourcompany.Allhiscallswillbehandledbyhisassistant.
6.Pleasedomethefavortotransfermycalltothecomplaintsdepartmentinyourcompany.
7.Totellyouthetruth,mysupervisorandIdon’tgetalongverywell.
8.Couldyoutellmehowtospellyourname,please?
9.Iamsorry,heisverybusy.Hecan’tansweryourtelephonecall.
10.I’dliketomakeacollectcall.
II
1.HowmayIdirectyourcall?
2.speaktoMissTangfromHumanResourcesDepartment
3.MayIaskwhoisspeaking?
4.ThisisSophiecalling.
5.CanIaskhowtospellyourname,please?
6.OK,I’llputyouthroughtohisoffice.
III
A:
Hello.
B:
Hello.MayIhelpyou?
A:
I’dliketoknowtheflightnumberofAmericanSouthwestAirlineswhichwillarriveattheShanghaiPudongInternationalAirportthisafternoon.
B:
Iamafraidyouwillhavetotalktotheiragentattheairport.
A:
Wouldyoumindputtingmethroughtotheagent?
B:
Allright.Pleaseholdon.I’lltransferthecallforyou.…OK,it’sthroughnow.
C:
Hello.
A:
Hello.IsthatAmericanSouthwestAirlines?
C:
Yes.MayIhelpyou?
A:
I’dliketoknowtheflightnumberofAmericanNorthwestAirlineswhichisarrivingatthePudongInternationalAirporttoday?
C:
Oh,it’sNW6256.
A:
Whatexacttimeisit,please?
C:
It’s5:
05pm.
A:
Thankyouverymuch.
C:
You’rewelcome.
Section2
I
1.Peterisbusyonanotherline.CouldItakeamessageforhim?
2.IamafraidthatLilyisnotavailable.Sheismeetingaveryimportantcustomer.
3.Iwilltellherassoonasshecomesback.
4.Doyouwanttoleaveamessage?
Thegeneralmanagerisonbusinesstripnow.
5.Wouldyoumindtakingamessageforme?
6.I’mhissecretary.ShallIaskhimtocallyouback?
7.I’mverybusynow.Iwillletmysecretarytoleaveamessageforme.
8.Pleasetellhimthatthere’sanimportantmeetingtomorrowafternoon.
9.Pleasetakethetroubletoputmytelephonemessageonhistable.
10.Pleaseleaveyourmessageafterthetone.I’llgetbacktoyouassoonasIcan.
II
1.MayIspeaktotheChairman?
2.Sorry,heisnotin.
3.Wouldyoupleasetakethetroubletoleaveamessageforme?
4.I’llgethiminformedassoonashecomesback.
III
A:
Hello,isthatMr.Smith’soffice?
B:
Yes,thisishissecretaryJoycespeaking.MayIaskwhoisspeakingthen?
A:
ThisisSusanspeaking.I’mMr.Smith’sclient.IsMr.Smithin?
B:
I’msorryhe’sataveryimportantmeetingwiththeChairmanoftheBoardofDirectors.
A:
Wouldyoupleasetakeamessageforme?
B:
Noproblem.
A:
WouldyoupleasetellhimI’llvisithimathisofficeearlytomorrowmorning,say9:
00am?
IsthatOK?
B:
Allright.Anythingelse?
A:
Nothingelse.Thankyou.Bye-bye.
B:
You’rewelcome.Bye.
Section3
I
1.I’mafraidthatthetelephonenumberyoudialediswrong.
2.Wedon’thavethepersonyouarelookingforhere.
3.Whatnumberhaveyoudialed?
4.Wedon’thaveanyonebythatnamehereinourcompany.
5.I’mterriblysorry,butImusthavedialedthewrongtelephonenumber.
6.Ithinkthepersonyouarelookingforhasthesamefamilynamebuthasthedifferentgivenname.
7.Sorry,Idon’tknowthatperson.
8.There'snoonenamedAnnahere．
9.Areyousureyouhavetherightname？
10.Isuggestyoulookinthephonedirectory.
II
1.CouldIspeaktoGeorge?
2.thereisnoonebythatnamehere
3.Youmusthavedialedthewrongnumber.
4.I’mterriblysorry.
III
A:
Goodmorning.
B:
Goodmorning,mayIhelpyou?
A:
I’dliketospeaktoyourmanager.
B:
Manager?
Whodoyouwanttospeakto?
A:
IwanttospeakMr.JeffWhitefromthepurchasingdepartment.
B:
Mr.JeffWhite.I’mafraidthereisnoonebythatnamehere.Perhapsyouhavemadeawrongcall.Thisisahospital.
A:
I’mverysorry.
B:
That’sallright.
ChapterThree
Section1
I
1.I’llconfirmyourappointmentassoonaspossible.
2.Mybossshouldbewithyouinaminute/verysoon.
3.Itisabouttheappointmentwithourmanager.
4.Couldoursalesmanagervisityousometimethisweek?
Hecouldshowyouournewproducts.
5.I’llcheckthescheduleandseeifIcanarrangeanappointmentforyou.
6.Sorry,butheisfullybookeduptomorrowmorning.
7.Thesooner,thebetter.HowaboutFriday?
8.Whattimewillbeconvenient?
9.CouldIpossiblymakeitintheafternoon?
10.I’llcallyoubacklatertoarrangeanewappointment.
II
1.I’dliketomakeanappointmentwithyourmanager.
2.I’dliketoinviteyourmanagertoadinner.
3.Tomorrowwon’tdo,I’mafraid,
4.letyouknowwhetherheisfreeornotnextMondayevening.
III
A:
Goodmorning.SunshineCompany.CanIhelpyou?
B:
ThisisLucyWang,Mr.Woods’secretary.I’msorrytosayaratherpressingmatterhascomeupwhichdemandsMr.Woods’attention.Sohewon’tbeabletokeephisappointmentwithMr.Greenthisafternoon.
A:
Then,weshouldchangeittoanothertime,shouldwe?
B:
Yes,please,ifyouwouldn’tmind.WhenwouldbeaconvenienttimeforMr.Green?
A:
IwonderifMr.WoodscancomeonThursdaymorning?
Mr.Greenisoffforawholeday.
B:
Unfortunately,Mr.WoodsistiedupalldayonThursday.Otherthanthathe’sgotafairlyclearweekthough.
A:
Well,howaboutnextTuesday?
B:
Yes,Mr.Woodsisfreethen?
A:
AtwhatparticulartimewillMr.WoodscometoseeMr.Green?
B:
2:
30intheafternoon.OK?
A:
OK.Let’sfixitthen.
B:
AndcouldyoupleaseconveyourapologiestoMr.Green?
A:
Withpleasure.
Section2
I
1.Aretherean
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