供应链管理 第三版 Unit4 习题与答案.docx
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供应链管理第三版Unit4习题与答案
Chapter4
DesigningtheDistributionNetworkinaSupplyChain
True/False
1.Distributionoccursbetweeneverypairofstagesinthesupplychain.
Answer:
True
Difficulty:
Moderate
2.Distributiononlyoccursbetweenmanufacturingandconsumersinthesupplychain.
Answer:
False
Difficulty:
Moderate
3.Companiesinthesameindustryoftenselectverydifferentdistributionnetworks,becausethechoiceofthedistributionnetworkcanbeusedtoachieveavarietyofsupplychainobjectivesrangingfromlowcosttohighresponsiveness.
Answer:
True
Difficulty:
Moderate
4.Companiesinthesameindustryshouldalwaysselectsimilardistributionnetworks,becausetheirobjectiveswillbesimilar.
Answer:
False
Difficulty:
Moderate
5.Acustomeralwayswantsthehighestlevelofperformancealongalldimensionsofcustomerservice,includingresponsetime,productvariety,productavailability,customerexperience,ordervisibility,andreturnability.
Answer:
False
Difficulty:
Moderate
6.Acustomerdoesnotnecessarilywantthehighestlevelofperformancealongalldimensionsofcustomerservice,includingresponsetime,productvariety,productavailability,customerexperience,ordervisibility,andreturnability.
Answer:
True
Difficulty:
Easy
7.Outboundtransportationcostsperunittendtobelowerthaninboundcosts,becauseinboundlotsizesaretypicallylarger.
Answer:
False
Difficulty:
Easy
8.Outboundtransportationcostsperunittendtobehigherthaninboundcosts,becauseinboundlotsizesaretypicallylarger.
Answer:
True
Difficulty:
Easy
9.Transportationcostsarehighwithdrop-shippingbecausetheaverageoutbounddistancetotheendconsumerislargeandpackagecarriersareusedtoshippingtheproduct.
Answer:
True
Difficulty:
Easy
10.Transportationcostsarelowwithdrop-shippingbecausetheaverageoutbounddistancetotheendconsumerissmall.
Answer:
False
Difficulty:
Easy
11.Themainadvantageofin-transitmergeoverdrop-shippingisthesomewhatlowertransportationcostandimprovedcustomerexperience.
Answer:
True
Difficulty:
Moderate
12.Themainadvantageofadistributionnetworkwithlocalstorageisthatitcanlowerthedeliverycostandprovideafasterresponsethanothernetworks.
Answer:
True
Difficulty:
Moderate
13.Themainadvantageofadistributionnetworkwithlocalstorageisthatitcanlowertheinventoryandfacilitycosts.
Answer:
False
Difficulty:
Moderate
14.Themajordisadvantageofadistributionnetworkwithlocalstorageistheincreaseddeliverycost.
Answer:
False
Difficulty:
Moderate
15.Themajordisadvantageofadistributionnetworkwithlocalstorageistheincreasedinventoryandfacilitycosts.
Answer:
True
Difficulty:
Easy
16.Adistributionnetworkdesignerneedstoconsiderproductcharacteristicsaswellasnetworkrequirementswhendecidingontheappropriatedeliverynetwork.
Answer:
True
Difficulty:
Hard
17.Onlynichecompanieswillendupusingasingledistributionnetwork.
Answer:
True
Difficulty:
Easy
18.Mostcompaniesarebestservedbyasingledistributionnetwork.
Answer:
False
Difficulty:
Moderate
19.Distributorsaddvaluetoasupplychainbetweenasupplystageandacustomerstageiftherearemanysmallplayersatthecustomerstage,eachrequiringasmallamountoftheproductatatime.
Answer:
True
Difficulty:
Moderate
MultipleChoice
1.Thestepstakentomoveandstoreaproductfromthesupplierstagetoacustomerstageinthesupplychainisreferredtoas
a.transportation.
b.retailing.
c.wholesaling.
d.distribution.
e.manufacturing.
Answer:
d
Difficulty:
Easy
2.Distributionisakeydriveroftheoverallprofitabilityofafirmbecause
a.theadditionofdistributorsonlyaddscosttothesupplychain.
b.itdirectlyimpactsboththesupplychaincostandthecustomerexperience.
c.itslowsdowntheresponsivenessofthesupplychain.
d.itcannotbedevelopedasapartofsupplychainstrategy.
e.Distributionisnotakeydriverofprofitability.
Answer:
b
Difficulty:
Moderate
3.Thechoiceofthedistributionnetworkcanbeusedtoachievesupplychainobjectivessuchas
a.lowcost.
b.highresponsiveness.
c.highcost.
d.highresponsibility.
e.aandbonly
Answer:
e
Difficulty:
Moderate
4.Companiesinthesameindustryoftenselectverydifferentdistributionnetworksbecause
a.somecompaniesarepoorlyrun.
b.differentcompaniestrytoavoidusingthesameapproach.
c.differentcompanieshavedifferentobjectivesfortheirsupplychain.
d.alloftheabove
e.noneoftheabove
Answer:
c
Difficulty:
Moderate
5.Apoor/inappropriatedistributionnetworkcan
a.leadtohighprofitability.
b.hurtthelevelofservicecustomersreceivewhileincreasingcost.
c.haveasignificantnegativeimpactontheprofitabilityofafirm.
d.alloftheabove
e.bandconly
Answer:
d
Difficulty:
Moderate
6.Whichofthefollowingwouldnotbetheresultofapoor/inappropriatedistributionnetwork?
a.Highprofitability
b.Lowlevelofcustomerservice
c.Highcost
d.Poorprofitability
e.Noneoftheabovearetrue.
Answer:
a
Difficulty:
Easy
7.Onwhichdimensionsshouldtheperformanceofadistributionnetworkbeevaluatedatthehighestlevel?
a.Profitabilityofindividualsupplychaincomponents
b.Efficiencyofoverallsupplychainnetwork
c.Customerneedsthataremet
d.Costofmeetingcustomerneeds
e.canddonly
Answer:
e
Difficulty:
Hard
8.Whichofthefollowingaremeasuresofcustomerservicethatareinfluencedbythestructureofthedistributionnetwork?
a.Responsetime
b.Productvariety
c.Productavailability
d.Customerexperience
e.alloftheabove
Answer:
e
Difficulty:
Easy
9.Whichofthefollowingaremeasuresofcustomerservicethatareinfluencedbythestructureofthedistributionnetwork?
a.Returnability
b.Ordervisibility
c.Customerexperience
d.Productavailability
e.alloftheabove
Answer:
e
Difficulty:
Moderate
10.Whichofthefollowingisnotameasureofcustomerservicethatisinfluencedbythestructureofthedistributionnetwork?
a.Returnability
b.Customerexperience
c.Customermaturity
d.Productavailability
e.Alloftheabovearemeasuresofcustomerservice.
Answer:
c
Difficulty:
Easy
11.Thetimebetweenwhenacustomerplacesanorderandreceivesdeliveryis
a.responsetime.
b.productvariety.
c.productavailability.
d.customerexperience.
e.ordervisibility.
Answer:
a
Difficulty:
Easy
12.Thenumberofdifferentproducts/configurationsthatacustomerdesiresfromthedistributionnetworkis
a.responsetime.
b.productvariety.
c.productavailability.
d.customerexperience.
e.ordervisibility.
Answer:
b
Difficulty:
Easy
13.Theprobabilityofhavingaproductinstockwhenacustomerorderarrivesis
a.responsetime.
b.productvariety.
c.productavailability.
d.customerexperience.
e.ordervisibility.
Answer:
c
Difficulty:
Easy
14.Theeasewithwhichthecustomercanplaceandreceivetheirorderaswellasotheraspectsofvaluethatthesalesstaffprovidesis
a.customerexperience.
b.ordervisibility.
c.productavailability.
d.responsetime.
e.returnability.
Answer:
a
Difficulty:
Easy
15.Theabilityofthecustomertotracktheirorderfromplacementtodeliveryis
a.customerexperience.
b.ordervisibility.
c.productavailability.
d.responsetime.
e.returnability.
Answer:
b
Difficulty:
Easy
16.Theeasewithwhichacustomercanreturnunsatisfactorymerchandiseandtheabilityofthenetworktohandlesuchreturnsis
a.customerexperience.
b.ordervisibility.
c.productavailability.
d.responsetime.
e.returnability.
Answer:
e
Difficulty:
Easy
17.Thecostsincurredinbringingmaterialintoafacilityare
a.sourcingtransportationcosts.
b.outboundtransportationcosts.
c.crossboundtransportationcosts.
d.inboundtransportationcosts.
e.noneoftheabove
Answer:
d
Difficulty:
Easy
18.Thecostsincurredinsendingmaterialoutofafacilityare
a.sourcingtransportationcosts.
b.outboundtransportationcosts.
c.crossboundtransportationcosts.
d.inboundtransportationcosts.
e.noneoftheabove
Answer:
b
Difficulty:
Easy
19.Outboundtransportationcostsperunittendtobe
a.aboutthesameasinboundcosts.
b.higherthaninboundcosts.
c.lowerthaninboundcosts.
d.neitherhigherorlowerthaninboundcosts.
e.noneoftheabove
Answer:
b
Difficulty:
Moderate
20.Asthenumberoffacilitiesinasupplychainincreases
a.theinventoryandresultinginventorycostsalsoincrease.
b.theinventoryandresultinginventorycostsdecrease.
c.theinventoryincreasesandresultinginventorycostsdecrease.
d.theinventorydecreasesandresultinginventorycostsincrease.
e.theinventoryandresultinginventorycostsremainthesame.
Answer:
a
Difficulty:
Moderate
21.Astheresponsetimedesiredbythecustomerdecreases,therequirednumberoffacilitiesinthedistributionnetwork
a.decreases.
b.remainsthesame.
c.increases.
d.increasesandthendecreases.
e.noneoftheabove
Answer:
c
Difficulty:
Moderate
22.Asthenumberoffacilitiesinasupplychainincreases,totaltransportationcost
a.decreases.
b.remainsthesame.
c.increases.
d.increasestoapointandthendecreases.
e.decreasestoapointandthenincreases.
Answer:
e
Difficulty:
Hard
23.Asthenumberoffacilitiesinasupplychainincreases,totalfacilitycosts
a.decrease.
b.remainthesame.
c.increase.
d.increasetoapointandthendecrease.
e.decreasetoapointandthenincrease.
Answer:
c
Difficulty:
Moderate
24.Totallogisticscostsforasupplychainnetworkareasumof
a.inventoryandfacilitycosts.
b.inventor
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