外贸邮件跟进谈判.docx

外贸邮件跟进谈判.docx

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外贸邮件跟进谈判

客户回复暂时无需求，怎么破

DearXXX，

Thanksalotforyourinformation.

Doyoumeanyoualreadyhaveagoodsupplier,oractuallyyouareopentoagoodalternativesupplier,howeveryoudonothaveapurchasingplanshortly?

Whenwehavenewcompetitivedevelopment,doyouwanttobeupdated?

Bestregards.

如何给合作客户推荐利润高的新品

DearXXX，

Hopeyouhaveagoodnight!

AttachedpleasefindthenewPIwithEGOblisterandCE4atomizer.

MayIaskyouaquestion?

Justcurious.

ExceptEGOandCE4,doyouhaveamarketforthetwistandvoltageecigs?

IamaskingasthesearebecomingthemainstreamintheUSAmarket.CompanieslikeVapeUSAandHighCigslaunchedtheseproductsyearsago,andthesalesvolumesarebig.Maybetheyareworthyofyourattention.

Certainlyyouknowyourmarketmuchbetterthanme.

Bestregards.

客户同意给出需求却没下文，怎么追

DearXXX,

ItisverynicetalkingwithyouonXXX.

Astalkedonphone,willyoupleasesendmemoreinformationofyourproductneeds?

SoIwillworkoutabestpriceforyousoon.

Bestregards.

客户咨询产品，公司不能做

DearXXX，

Thanksalotforyourinquiry.

UnfortunatelyXXXproductisoutofourproductrange.However,Ihaveafriendwhoisproducingthisitem.Hiscontactinformationis:

XXXXXXX

XXXXX

Pleasecontacthimdirectly.Iwillalsoaskhimtoquoteyouthemostfavorableprice.

WhenyouhaveneedsonXXXproducts,pleaseremember,Icanbeofgoodhelp.

Bestregards.

接手同事客户如何介绍自己

DearXXX，

Goodmorning!

IamLantyfromXXXCompany,whowillfollowupyourbusinessfromnowon,asLisahasleftourcompanyformaternity.Verynicetohavethischancetoserveyou,andIwilltrymybesttomeetyourrequirements.

Whenyouhavenewinquiries,pleasetellme.Iwillworkoutthebestpriceforyou.

Bestregards.

客户因我司规模小而选择别家

DearXXX，

Thanksforlettingmeknowthat.Wishyougoodluck.

Doyouwanttoputalleggsinonebasket?

Wearenotasbig,butstillveryreliablemanufacturer.Wedonotmindtobeyoursafebackupfactory.Howdoyouthinkofgivingyourlions'shareordertothatsupplier,andletushelpyouwithasmallerportionofyourorder?

BestReagrds.

客户定货了，以不好卖为由取消订单

DearXXX，

Ifullyunderstandthatyouarenotabletosellthisironstand.ItisapitythatwearenottoldbeforewhenthePIisconfirmed.

Nowitistoolatetocancel.Wehavealreadyproducedtheitem.Andactuallytheironpedestalsareorderedfromwroughtironproducer.Wehavealreadypaidthem.Itwillbeverycostlytocancelit.Iwouldverymuchappreciateyourkindunderstanding.

Bestregards.

客户给错规格，却抱怨生产错了

DearXXX,

ThanksalotforyouremailonJan.5th.

Ihaverecalledouremailcorrespondence,andfoundthatIwastoldtoproducethemasXXXXXX.WillyoupleasechecktheattachedemaildatedonXXXX?

Bestregards.

客户坚持贴自己商标，公司只愿做自己品牌

DearXXX，

Manythanksforyourfollowupforthelogo.IhavepassedyourinformationtoourproductionmanagerwhileIgotyouremailtheotherday.AndIjustcalledhimthismorning,andwastoldthatallourproductionsarebasedonXXXXXlogoexcepttwoexceptions:

Customerhashisowndesignandrequiresustoproduce;

Ifcustomersneedonlyacoupleofdesigns,andtheorderquantityforeachSKUismorethan200pcs.（NormallyonlytheDIYchainsworklikethis）

Canyouprovideusyourowndesign?

AndwhatisyourorderquantityperSKU?

Bestregards.

客户订单量达不到公司的起订量

DearXXX,

Thanksforyouremail.Ifullyunderstandthatyouhavetobe100%sureaboutanewsupplierbeforeyoustartyourbatchorder.I'vetalkedhardwithourproductionmanageronthis.Thequestionisthatnowwearenotproducingthismodel,andtoalterashifttoproduce500pcsofXXXisquitecostly.Soifyoucanworkwith1000pcs,itwillhelpusalotforreducingthecost.

Meantime,pleasebeverysureaboutourquality.Ifthegoodsarriveatyouwithanydefects,wewillreturnthemoneytoyou.

Bestregards.

货物易损，建议买保险，但客户不愿

DearXXX，

RegardingtheshipmentoforderXXX,wehavealreadybookedtheshippinglineonXXXXdate.

WillyoupleaseBUYTHEINSURANCEforthisorderfromtheforwarder.SinceitisnotaFCL,theforwarderhasrejectedourrequesttosendthecontainertoloadbyourselvesinthefactory.Thoughwehavesticked"handlewithcare"withmuchcaution,wearestillafraidofthesalvagedischargeandloadingontheport.Toprotectyourself,pleasebuyinsurancetoavoidthedamageloss.

Bestregards.

无法提供外地报关服务的说明

DearXXX，

Thanksforyouremail.

PlsletmeexplainwhywearenotabletodeclareatCustomsoutsideofShanghai.TheforwarderoutsideofShanghaichargesustoomuchfortheexpenses.Actually,acoupleofyearsago,wehaveafewcases,thefinalshippingchargesismorethanthegoodsitself,ie,evenwegiveoutthegoodsforfree,westillneedtopaymorefortheshippingcharges.ThenourBODhadameeting,anddecidednottoshipoutsideShanghaianymore.Itisaredlineofourcompany,evenourGeneralManagercannotchangeit.Iwouldverymuchappreciateyourkindunderstanding.

Meantime,foryourcase,wewouldliketoconsidertakingtheinlandshippingcostfromShanghaitoXXXX.

Bestregards.

达不到起订量，收handlingfee，客户不愿

DearXXX，

Regardingthesmallquantityhandlingfees,mayIhaveaclarification?

Theloadingportchargesfromforwarderisveryhighforsmallerorders.Inthepast,wehaveafewcases,thechargesaremorethanthegoodsitself,ie,wegiveallthegoodsforfree,westillneedtopayforthecharges.SofororderslessthanUS$5000,wehaveahandlingfeeofUS$150tocoverthechargespartially.

Iwouldverymuchappreciateyourkindunderstandingonthis.

Bestregards.

客户拖拉导致无法正常交货，威胁取消订单

DearXXX，

Iwillmuchappreciateyourkindunderstanding,thatwewereonlyabletostartproductiononXXXX.Iwasreallyfrustrated,theconfirmationofXXXisreallyslow,thoughIhavekeptpushing...

原材料调整的通知邮件

DearXXX，

Thanksalotforyourveryimportantsupportduringthepastfewyears.TheXXXXhasbeenahot-sellingitemforXXXcompany.

Asyoumayalreadyknow,theXXXXclosedtheirfactoryinXXX,thesupplyofXXXmaterialisverytight.Andtheriskofnon-deliveryisveryhigh.Toavoidtherisk,wehavetouseasubstitutematerialtoreplaceit.Attachedpleasefindthespecificationofthenewmaterial.

Fortunately,thenewsfromourR&Dpeopleisveryencouraging.Thetestreportshowsthattheperformanceofthenewmaterialisevenbetterthantheoldmaterial,butthecostisreducedby10%.Attachedpleasefindthetestreportcomparisonbetweenthetwomaterials.

Pleasenote,fromXXXX,theoldmaterialwillbereplacedbythenewmaterialontheproductionline.Ifyoustillneedtheoldmaterialtofulfillyourcommitmenttoyourcustomers,pleasesettheordersbeforeXXXXX.

Bestregards.

客户一直不回复怎么办

DearXXX，

OnXXXX,you’vesetanordertous,andIhavesentyouthePIonXXX.Sincethen,Ididnotreceiveyourreply.Isitbecauseanythingwedowrong&offendyou?

Ifso,pleasetellme,soIcanimprove.Wetreasureyoumuchasaveryvaluablecustomer,andrespectyoumuch.

Bestregards.

两封邮件后仍不回复怎么办

DearXXX，

Hopeeverythingisfineforyou.

Ihavesentyouacoupleofemails,andnotreceivingyourreply.Notverysurewhethermyemailcanreachyou.Willyoupleasereplythisemail,soIknowIcanstillreachyoubyemail?

Bestregards

PI后客户不回复怎么办

DearXXX，

DidyoureceivemylastemaildatedXXXX,sendingyouthePI?

Bestregards.

客户展会确认订单，却迟迟不下单

DearXXX，

Hopeyouaredoingverywellafterthefair.

Itisagreatpleasuretomeetyouontherecentcantonfair,verynicetalkingwithyou.You'veshowngoodinterestinourbasinsandtoldmeyouwillsetanorderaftertheshow.

Haveyoudecidedwhatitemstoselect?

IsthereanythingIcandotohelpyoumaketheselection?

Bestregards.

展会见面，需做市场调查，怎么跟

DearXXX，

Goodmorning,thisisXXXXfromXXXX.

Itisagreatpleasuretomeetyouatrecentcantonfair,verynicetalkingwithyou.Andmanythanksforyourinterestinourproducts.

You’vetoldmethatourXXXarenewthingforyou.Youwouldmakearesearchinyourlocalmarket.

Doyouneedanyfurtherinformationfromustohelpyourevaluation?

Bestregards.

展会见面，要求打折，怎么跟

DearXXX，

ItisreallyagreatpleasuremeetingyouatCantonFair.You’veshowngreatinterestinourproductXXXX,andwediscussedalotofdetailsaboutthisproduct,andmadeaconclusionthatitwillmeetyourmarketdemandverywell.

Wetreasureyoumuchasaveryvaluablepotentialcustomer,andI’veappliedsuccessfullyfromourGM,themostspecial20%discountforyou,afterdiscountthepriceisonlyUS$0.3.

Couldyoupleasetellmehowmanyquantityyouwillneed?

Bestregards.

需要认证，费用让客户出

DearXXX，

Thanksforyouremail.

RegardingtheSGSQ-mark,wehavejusthelpedacustomerappliedforitattheircost.ThetotalcostisXXXX.WecanalsohelpyouwiththeSGScertification,butasnormalpractice,youwillhavetopayforit.

Bestregards.

电话沟通后如何邮件追踪

DearXXX，

Itisverynicetotalkwithyoujustnow.

Asperourtalking,IampleasedtosendyouthespecificationsofproductXXXX.

BTW,willyoupleasetellmewhatkindofpackagedoyouneed?

SoIwillevaluatethecost,andgiveyoutheprice.

Bestregards.