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Chapter9PlanningToolsandTechniques

True/FalseQuestions

TECHNIQUESFORASSESSINGTHEENVIRONMENT

1.Benchmarkingisaformofenvironmentalscanning.

（False;easy;p.238）

2.Competitorintelligencechieflyinvolvescorporatespying.

（False;easy;p.239;AACSB:

Ethics）

3.Competitor’sadvertisements,want-adplacements,andcorporateWebsitescanallserveasgoodsourcesofcompetitiveintelligence.

（True;moderate;p.239）

4.Buyingacompetitor’sproductforevaluationisaformofenvironmentalscanning.

（True;easy;p.239）

5.Competitorintelligencebecomesillegalcorporatespyingwhenitinvolvesthetheftofproprietaryornonproprietarymaterials.

（False;easy;p.240;AACSB:

Ethics）

6.Timeseriesanalysis,substitutioneffect,andeconomicindicatorsareallexamplesofquantitativeforecastingtechniques.

（True;moderate;p.241）

7.Amanagerwhowantedtopredictnextquarter’ssalesonthebasisof4yearsofprevioussalesdatawouldprobablyusetimeseriesanalysis.

（True;moderate;p.241）

8.Themoredynamictheenvironment,themorelikelymanagersaretoforecasteffectively.

（False;difficult;p.242）

9.Benchmarkinginvolvesevaluatingcompanyeffectivenessagainstitsownstandards.

（False;moderate;p.243）

10.Tobemostuseful,benchmarkingshouldinvolvecompaniesinthesameindustry.

（False;moderate;p.243）

TECHNIQUESFORALLOCATINGRESOURCES

11.Beforemanagerscanorganizeandleadinordertoimplementthegoals,theymusthaveabudget.

（False;moderate;p.244）

12.Itisnotunusualforbudgetstobeusedforimprovingtime,space,anduseofmaterialresources.

（True;easy;p.244）

13.Acashbudgetlistsprimaryactivitiesandallocatesadollaramounttoeach.

（False;easy;p.244）

14.Profitbudgetscombinerevenueandexpensebudgetsintoone.

（True;moderate;p.244）

15.Weliveinaworldinwhichalmosteverythingisexpressedinmonetaryunits.

（True;moderate;p.245）

16.Schedulinginvolvesallocatingresourcesbydetailingwhatactivitieshavetobedone,theorderinwhichtheyaretobecompleted,whoistodoeach,andwhentheyaretobecompleted.

（True;easy;p.246）

17.ThebarsofaGanttchartshowinput,bothplannedandactual,overaperiodoftime.

（False;moderate;p.246）

18.TheGanttchartcanserveasacontroltoolbecausethemanagercanseedeviationsfromtheplan.

（True;moderate;p.246）

19.Events,activities,andcriticalpathsareallpartsofPERTnetworkanalysis.

（True;easy;p.247）

20.Resourceallocationproblemscanbesolvedwithbreakevenanalysis.

（False;difficult;p.249）

21.Fixedcostsareexpensesthatdonotchange,regardlessofvolume.

（True;easy;p.249）

22.Tocomputeabreakevenpoint,amanagerneedstoknowtheunitpriceoftheproductbeingsold,thefixedcostperunit,andthetotalvariablecost.

（False;moderate;p.249）

CONTEMPORARYPLANNINGTECHNIQUES

23.Twoplanningtechniquesthatareappropriateforadynamicandcomplexenvironmentareprojectmanagementandforecasting.

（False;easy;p.252）

24.Inatypicalproject,alloftheworkisdonebyaprojectmanagerwhoreportstotheprojectcoordinator.

（False;moderate;p.253）

25.Theprojectplanningprocessbeginsbyclearlydefiningtheproject’sgoals.

（True;easy;p.253）

26.Projectmanagementisamanagementtechniquethatemphasizesflexibilityandrapidresponsetomarketopportunities.

（True;easy;p.253）

27.Projectmanagementdiffersfrommanagingaproductionlinebasedmainlyonthetemporarynatureofmostprojectsandprojectteams.

（True;moderate;p.254）

28.Oneofthechallengesofbeingaprojectmanagerismanagingtheirfull-timeemployees.

（True;easy;p.254）

29.Scenarioplanningisusefulinforecastingeventssuchasterroristattacksandnaturaldisasters.

（False;moderate;p.255）

30.Onesuggestionthathasbeenidentifiedbyriskexpertsasparticularlyimportantforpreparingforunexpectedeventsistohaveanearlywarningsysteminplace.

（True;moderate;p.255）

Multiple-ChoiceQuestions

Foreachofthefollowingchoosetheanswerthatmostcompletelyanswersthequestion.

TECHNIQUESFORASSESSINGTHEENVIRONMENT

31.Whatarethreetoolsthatmanagerscanusetoanalyzetheirorganization’senvironment?

a.strategicplanning,environmentalscanning,andTQM

b.forecasting,budgeting,andtimemanagement

c.environmentalscanning,forecasting,andbenchmarking

d.benchmarking,planning,andevaluating

（c;moderate;p.238）

32.Environmentalscanningisthescreeningoflargeamountsofinformationtoanticipateand____________.

a.follownewlegislationthatisbeingpassedbyCongress

b.interpretchangesintheenvironment

c.correctfailureinpollutionequipment

d.forecastclimaticchangesthatwillaffectmaterialsused

（b;moderate;p.238）

33.

Researchhasshownthatcompanieswithadvancedenvironmentalscanningsystems_____________.

a.increasedtheirprofitsandrevenuegrowth

b.collectmoredata,butdonotseemuchdifferenceintheirprofitsandrevenuegrowth

c.improvedtheirabilitytocompeteinthemarketplace

d.decreasedtheirprofitsandrevenuegrowth

（a;moderate;p.238）

34.Oneofthefastestgrowingareasofenvironmentalscanningis_______________.

a.regressionanalysis

b.competitorintelligence

c.reengineering

d.forecasting

（b;moderate;p.239）

35.Competitorintelligenceallowsmanagersto_______________.

a.reacttocompetitoractions

b.cutcostbelowthecompetition

c.increasemarketdiversification

d.anticipatecompetitoractions

（d;difficult;p.239）

36.Competitorintelligenceexpertssuggestthat80percentofwhatamanagerneedstoknowaboutcompetitorscanbefoundoutfrom______________.

a.companiessuchasDun&Bradstreet

b.theircompetitors’employees,suppliers,andcustomers

c.theircompetitors’products,suppliers,andcustomers

d.theirownemployees,suppliers,andcustomers

（d;moderate;p.239）

37.Manyfirmsregularlybuycompetitors’productsandhavetheirownengineersstudythemtolearnaboutnewtechnicalinnovations.Thisprocessiscalled______________.

a.competitorengineering

b.competitionengineering

c.strategicengineering

d.reverseengineering

（d;moderate;p.239）

38.Whenseekingcompetitorintelligence,thereisoftenafinelinebetweenwhat’sconsideredlegalandethicalandwhat’sconsidered____________.

a.illegalandethical

b.illegalandunethical

c.legalandunethical

d.practicalandlegal

（c;moderate;p.240;AACSB:

Ethics）

39.Thevalueofglobalscanningislargelydependentonthe____________.

a.extentofforeigncompetitionactivitiesinthemarket

b.pricethatforeigncompetitionchargesinthemarket

c.extentofgovernmentregulationactivitiesintheforeignmarket

d.extentoftheorganization’sglobalactivities

（d;moderate;p.240;AACSB:

Globalizations）

40.Managersneedforecaststhatwillallowthemtopredictfutureeventseffectivelyand___________.

a.accurately

b.efficiently

c.specifically

d.inatimelymanner

（d;moderate;p.241）

41.Environmentalscanningcreatesthebasisfor____________.

a.projectmanagement

b.forecasts

c.benchmarking

d.budgeting

（b;difficult;p.241）

42.Whatisdefinedasapredictionofoutcomes?

a.aforecast

b.abenchmark

c.abudget

d.aresource

（a;easy;p.241）

43.Virtuallyanycomponentintheorganization’s__________environmentscanbeforecasted.

a.generalandspecific

b.internalandexternal

c.external

d.general

（c;difficult;p.241）

44.Forecastingtechniquesfallintowhattwocategories?

a.fixedassetandhumancapital

b.predictiveandconfirmatory

c.quantitativeandqualitative

d.empiricalandconceptual

（c;moderate;p.241）

45.

Quantitativeforecastingappliesasetofmathematicalrulesto____________.

a.developpredictionsofoutcomesfromcustomers’opinions

b.aseriesofpastdatatopredictoutcomes

c.analyzewhathashappenedinthepastanddeterminewhenitwilloccuragain

d.estimatethenumberofproductsthatshouldbeproducedatagiventime

（b;moderate;p.241）

46.Whattypeofforecastingtechniquereliesonthejudgmentandopinionofknowledgeableindividuals?

a.qualitative

b.shortterm

c.confirmatory

d.predictive

（a;moderate;p.241）

47.IfGeneralMotorsplansonchangingtheirtruckpaintcolorschemebecausetheybelievethatinthefuturemorewomenwillbeinterestedinpurchasingthesevehicles,thisisanexampleofwhatkindofenvironmentalscanning?

a.scenario

b.forecasting

c.benchmarking

d.anticipating

（b;moderate;p.241）

48.Whatforecastingtechniqueusesamathematicalformulatopredicthow,when,andunderwhatcircumstancesanewproductortechnologywillreplaceanexistingone?

a.econometricmodels

b.economicindicators

c.substitutioneffect

d.regressionmodels

（c;moderate;p.241;AACSB:

Technology）

49.Whatforecastingtechniquecombinesandaveragestheopinionsofexperts?

a.salesforcecomposition

b.customerevaluation

c.substitutioneffect

d.juryofopinion

（d;moderate;p.241）

50.

CPFR®,Internet-basedsoftware,offersastandardizedwayforretailersandmanufacturerstousetheInternetto____________.

a.collaborativelybenchmark

b.collaborativelyforecast

c.performenvironmentalscanning

d.performglobalscanning

（b;difficult;p.242;AACSB:

Technology）

51.Thegoalofforecastingistoprovidemanagerswith____________.

a.accuratepredictionsoftrendsandevents

b.decisionsastowhatcustomerswillbedemandingandwhen

c.informationaboutthedynamicsofenvironmentalchange

d.informationthatwillfacilitatedecisionmaking

（d;difficult;p.242）

52.Forecasting