essentials of organizational behavior 10e robbin.docx

essentials of organizational behavior 10e robbin.docx

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essentialsoforganizationalbehavior10erobbin

EssentialsofOrganizationalBehavior,10e（Robbins/Judge）

Chapter10Communication

1）Communicationmustincludeboththe________andtheunderstandingofmeaning.

A）transportation

B）interpretation

C）writing

D）transfer

E）intention

Answer:

D

Diff:

2PageRef:

143

AASCBTag:

CommunicationAbilities

2）Themeansbywhichacommunicationispassedbetweenasenderandareceiveriscalleda________.

A）medium

B）conduit

C）conductor

D）transmission

E）coder

Answer:

A

Diff:

2PageRef:

144

Topic:

TheCommunicationProcess

3）Thereceiverofacommunicationismostlikelyto________amessageinitiatedbythesender.

A）explain

B）reproduce

C）reflect

D）decode

E）discard

Answer:

D

Diff:

1PageRef:

144

Topic:

TheCommunicationProcess

AASCBTag:

CommunicationAbilities

4）Inthecommunicationprocess,whichofthefollowingstepsoccursfirst?

A）transmitting

B）decoding

C）encoding

D）understanding

E）analysis

Answer:

C

Diff:

2PageRef:

144

Topic:

TheCommunicationProcess

5）Duringcommunication,the________initiatesamessagebyencodingathought.

A）receiver

B）channel

C）sender

D）speaker

E）leader

Answer:

C

Diff:

1PageRef:

144

Topic:

TheCommunicationProcess

6）DuringadiscussionwithMatthew,whenJennifergestures,thisisconsideredpartofthe

A）medium.

B）channel.

C）message.

D）noise.

E）decoding.

Answer:

C

Diff:

1PageRef:

144

Topic:

TheCommunicationProcess

7）Theproductofasender'sencodingisthe________.

A）channel

B）message

C）transmission

D）medium

E）feedback

Answer:

B

Diff:

1PageRef:

144

Topic:

TheCommunicationProcess

8）Themediumthroughwhichcommunicationtravelsiscalleda________.

A）transmission

B）message

C）media

D）channel

E）vessel

Answer:

D

Diff:

1PageRef:

144

Topic:

TheCommunicationProcess

9）Marytelephonesheremployee,Joe,tolethimknowthattoday'smeetinghasbeenmovedtooneo'clock.Inthecommunicationprocess,Maryisthe

A）sender

B）receiver

C）message

D）channel

E）encoder

Answer:

A

Diff:

1PageRef:

144

Topic:

TheCommunicationProcess

AASCBTag:

AnalyticSkills

10）Marytelephonesheremployee,Joe,tolethimknowthattoday'smeetinghasbeenmovedtooneo'clock.Thetelephoneisthe

A）sender.

B）receiver.

C）medium.

D）message.

E）decoder.

Answer:

C

Diff:

1PageRef:

144

Topic:

TheCommunicationProcess

AASCBTag:

AnalyticSkills

11）Marytelephonesheremployee,Joe,tolethimknowthattoday'smeetinghasbeenmovedtooneo'clock.Joemissestheoneo'clockmeetingbecausehemisunderstoodwhichmeetingMarywasreferringto.JoeforgottoaskMarytoclarifywhichmeetingshemeant.Joe'smisunderstandingthereforeoccurredduetoalackof

A）encoding.

B）decoding.

C）noise.

D）feedback.

E）channel.

Answer:

D

Diff:

2PageRef:

144

Topic:

TheCommunicationProcess

AASCBTag:

AnalyticSkills

12）Johnwritesamemotohisemployees.Puttinghisthoughtsontopaperisanexampleof________.

A）encoding

B）noise

C）decoding

D）channeling

E）cryptography

Answer:

A

Diff:

1PageRef:

144

Topic:

TheCommunicationProcess

AASCBTag:

AnalyticSkills

13）Formalchannelsofcommunicationtraditionallyfollowthe________withinanorganization.

A）communicationchain

B）authoritychain

C）influencechain

D）transmissionchain

E）socialchain

Answer:

B

Diff:

2PageRef:

144

Topic:

TheCommunicationProcess

14）Whatstepdetermineswhetherunderstandinghasbeenachievedduringthecommunicationprocess?

A）decoding

B）feedback

C）channel

D）encoding

E）transmission

Answer:

B

Diff:

2PageRef:

144

Topic:

TheCommunicationProcess

AASCBTag:

CommunicationAbilities

15）Areceiverwhotranslatesasender'smessageisengagingintheprocessof________.

A）encoding

B）decoding

C）transmission

D）feedback

E）recoding

Answer:

B

Diff:

2PageRef:

144

Topic:

TheCommunicationProcess

16）Thefinallinkinthecommunicationprocessis________.

A）noise

B）encoding

C）decoding

D）feedback

E）messaging

Answer:

D

Diff:

1PageRef:

144

Topic:

TheCommunicationProcess

17）Thecommunicationusedbymanagerstoprovidejobinstructionstoemployeesis________communication.

A）downward

B）lateral

C）formal

D）directional

E）diagonal

Answer:

A

Diff:

1PageRef:

144

Topic:

DirectionofCommunication

AASCBTag:

CommunicationAbilities

18）Whichofthefollowingisanexampleofdownwardcommunicationflow?

A）suggestionboxes

B）envelopeattitudesurveys

C）feedbackonjobperformance

D）identifyingwithanddiscussingproblemswiththeboss

E）letterstoyoursenator

Answer:

C

Diff:

2PageRef:

144-145

Topic:

DirectionofCommunication

AASCBTag:

AnalyticSkills

19）AllofthefollowingareexamplesofdownwardcommunicationflowsEXCEPT

A）managersassigninggoalsforsubordinates

B）managersinformingemployeesofprocedures

C）managerspointingoutproblemsthatneedattentionbyemployees

D）employeescompletingattitudesurveys

E）managerstellingemployeestoworkmorequickly

Answer:

D

Diff:

2PageRef:

144-145

Topic:

DirectionofCommunication

AASCBTag:

CommunicationAbilities

20）Suggestionboxes,employeeattitudesurveys,andgrievanceproceduresareexamplesof________.

A）organizationalstructure

B）horizontalcommunication

C）managerialcommunication

D）upwardcommunication

E）diagonalcommunication

Answer:

D

Diff:

1PageRef:

144-145

Topic:

DirectionofCommunication

AASCBTag:

AnalyticSkills

21）Whichofthefollowingisnotanexampleofupwardcommunication?

A）performancereportspreparedbylowermanagementfortopmanagementreview

B）informingemployeesofpolicies

C）suggestionboxes

D）grievanceprocedures

E）alettertoyourboss

Answer:

B

Diff:

2PageRef:

145

Topic:

DirectionofCommunication

AASCBTag:

AnalyticSkills

22）AllofthefollowingarerecommendationsforengaginginmoreeffectiveupwardcommunicationEXCEPT

A）trytoreducedistractions

B）avoidmeanderingdiscussionsifyouwanttgetyourboss'sattention

C）prepareanagenda

D）trytomeetinyourboss'soffice

E）supportyourpositionwithactionableitems

Answer:

D

Diff:

2PageRef:

145

Topic:

DirectionofCommunication

AASCBTag:

AnalyticSkills

23）Communicationthattakesplaceamongmembersofworkgroupsatthesamelevelisknownas________communication.

A）tangential

B）cross-functional

C）job

D）lateral

E）downward

Answer:

D

Diff:

2PageRef:

145

Topic:

DirectionofCommunication

24）Whencanlateralcommunicationscreatedysfunctionalconflict?

A）whentheformalverticalchannelsarebreached

B）whenmembersgoabovetheirsuperiorstogetthingsdone

C）whenbossesfindoutthatactionshavebeentakenwithouttheirknowledge

D）whenmembersgoaroundtheirsuperiorstogetthingsdone

E）alloftheabove

Answer:

E

Diff:

3PageRef:

145

Topic:

DirectionofCommunication

25）Oralcommunicationmessagesthatarepassedthroughagreatmanypeoplewillmostlikelysufferfromwhichofthefollowing?

A）disruption

B）distortion

C）lackofnon-verbalcues

D）decoding

E）formalcommunicationdecay

Answer:

B

Diff:

3PageRef:

146

Topic:

InterpersonalCommunications

26）Memos,letters,e-mail,faxtransmissions,andorganizationalperiodicalsrepresentexamplesof________.

A）informalcommunicationchannels

B）formalcommunicationchannels

C）writtencommunication

D）technologicalcommunication

E）electroniccommunication

Answer:

C

Diff:

2PageRef:

146

Topic:

InterpersonalCommunications

AASCBTag:

AnalyticSkills

27）Asendermaymostlikelychoosetousewrittencommunicationbecause________.

A）writtencommunicationsaretangibleandverifiable

B）writtenmessagescanberetractedeasily

C）themessagescanonlybestoredforshortperiodsoftime

D）writtenmessagesusuallytakeminimaltimetoprepare

E）writtenmessagesoftenrequireadditionalfeedback

Answer:

A

Diff:

2PageRef:

146

Topic:

InterpersonalCommunications

28）Whichofthefollowingisnotadrawbackofwrittenmessages?

A）They'retimeconsuming.

B）Theyareunlikelytobewellthought-out.

C）Theylackbuilt-infeedbackmechanisms.

D）Itisdifficultforsenderstoconfirmwhethertheyhavebeenreceived.

E）Theymaybemisinterpretedbytheirreceivers.

Answer:

B

Diff:

2PageRef:

146

Topic:

InterpersonalCommunications

29）Messagesconveyedthroughbodymovementsandfacialexpressionsare________.

A）nonverbalcommunication

B）kinesics

C）physicalcharacteristics

D）connotations

E）semantics

Answer:

A

Diff:

1PageRef:

147

Topic:

InterpersonalCommunications

30）Facialexpressions,physicaldistance,andlookingatyourwatchareallexamplesof________.

A）kinesics

B）nonverbalcommunication

C）informalnetworks

D）verbalcommunication

E）adaptors

Answer:

B

Diff:

2PageRef:

147

Topic:

InterpersonalCommunications

AASCBTag:

AnalyticSkills

31）AllofthefollowingareexamplesofnonverbalcommunicationEXCEPT

A）intonationsoremphasis

B）instantmessaging

C）physicaldistance

D）facialexpressions

E）handgestures

Answer:

B

Diff:

2PageRef:

147

Topic:

InterpersonalCommunications

AASCBTag:

AnalyticSkills

32）Whichofthefollowingstatementsisnotacharacteristicofnonverbalcommunication?

A）Itincludesintonation.

B）Itssignificanceisunproveninexplainingandpredictingbehavior.

C）Itcanbearguedthateverybodymovementhasmeaning.

D）Werarelysendthesetypesofmessagesconsciously.

E）Itcanconveymeaningfulinformation.

Answer:

B

Diff:

2PageRef:

147

Topic:

InterpersonalCommunications

AASCBTag:

AnalyticSkills

33）Whyisiteasiertounderstandtherealcommunicationthatoccurredinameetingbyviewingavideoratherthanreadingthemeetingminutes?

A）F