essentials of organizational behavior 10e robbin.docx

1、essentials of organizational behavior 10e robbinEssentials of Organizational Behavior, 10e (Robbins/Judge)Chapter 10 Communication1) Communication must include both the _ and the understanding of meaning.A) transportationB) interpretationC) writingD) transferE) intentionAnswer: DDiff: 2 Page Ref: 14

2、3AASCB Tag: Communication Abilities2) The means by which a communication is passed between a sender and a receiver is called a _.A) mediumB) conduitC) conductorD) transmissionE) coderAnswer: ADiff: 2 Page Ref: 144Topic: The Communication Process3) The receiver of a communication is most likely to _

3、a message initiated by the sender.A) explain B) reproduceC) reflectD) decodeE) discardAnswer: DDiff: 1 Page Ref: 144Topic: The Communication ProcessAASCB Tag: Communication Abilities4) In the communication process, which of the following steps occurs first?A) transmittingB) decodingC) encodingD) und

4、erstandingE) analysisAnswer: CDiff: 2 Page Ref: 144Topic: The Communication Process5) During communication, the _ initiates a message by encoding a thought.A) receiverB) channelC) senderD) speakerE) leaderAnswer: CDiff: 1 Page Ref: 144Topic: The Communication Process6) During a discussion with Matth

5、ew, when Jennifer gestures, this is considered part of theA) medium.B) channel.C) message.D) noise.E) decoding.Answer: CDiff: 1 Page Ref: 144Topic: The Communication Process7) The product of a senders encoding is the _.A) channelB) messageC) transmissionD) mediumE) feedbackAnswer: BDiff: 1 Page Ref:

6、 144Topic: The Communication Process8) The medium through which communication travels is called a _.A) transmissionB) messageC) mediaD) channelE) vesselAnswer: DDiff: 1 Page Ref: 144Topic: The Communication Process9) Mary telephones her employee, Joe, to let him know that todays meeting has been mov

7、ed to one oclock. In the communication process, Mary is theA) senderB) receiverC) messageD) channelE) encoderAnswer: ADiff: 1 Page Ref: 144Topic: The Communication ProcessAASCB Tag: Analytic Skills10) Mary telephones her employee, Joe, to let him know that todays meeting has been moved to one oclock

8、. The telephone is theA) sender.B) receiver.C) medium.D) message.E) decoder.Answer: CDiff: 1 Page Ref: 144Topic: The Communication ProcessAASCB Tag: Analytic Skills11) Mary telephones her employee, Joe, to let him know that todays meeting has been moved to one oclock. Joe misses the one oclock meeti

9、ng because he misunderstood which meeting Mary was referring to. Joe forgot to ask Mary to clarify which meeting she meant. Joes misunderstanding therefore occurred due to a lack ofA) encoding.B) decoding.C) noise.D) feedback.E) channel.Answer: DDiff: 2 Page Ref: 144Topic: The Communication ProcessA

10、ASCB Tag: Analytic Skills12) John writes a memo to his employees. Putting his thoughts onto paper is an example of _.A) encodingB) noiseC) decodingD) channelingE) cryptographyAnswer: ADiff: 1 Page Ref: 144Topic: The Communication ProcessAASCB Tag: Analytic Skills13) Formal channels of communication

11、traditionally follow the _ within an organization.A) communication chainB) authority chainC) influence chainD) transmission chainE) social chainAnswer: BDiff: 2 Page Ref: 144Topic: The Communication Process14) What step determines whether understanding has been achieved during the communication proc

12、ess?A) decodingB) feedbackC) channelD) encodingE) transmissionAnswer: BDiff: 2 Page Ref: 144Topic: The Communication ProcessAASCB Tag: Communication Abilities15) A receiver who translates a senders message is engaging in the process of _.A) encodingB) decodingC) transmission D) feedbackE) recodingAn

13、swer: BDiff: 2 Page Ref: 144Topic: The Communication Process16) The final link in the communication process is _.A) noiseB) encodingC) decodingD) feedbackE) messagingAnswer: DDiff: 1 Page Ref: 144Topic: The Communication Process17) The communication used by managers to provide job instructions to em

14、ployees is _ communication.A) downward B) lateral C) formal D) directional E) diagonalAnswer: ADiff: 1 Page Ref: 144Topic: Direction of CommunicationAASCB Tag: Communication Abilities18) Which of the following is an example of downward communication flow?A) suggestion boxesB) envelope attitude surve

15、ysC) feedback on job performanceD) identifying with and discussing problems with the bossE) letters to your senatorAnswer: CDiff: 2 Page Ref: 144-145Topic: Direction of CommunicationAASCB Tag: Analytic Skills19) All of the following are examples of downward communication flows EXCEPTA) managers assi

16、gning goals for subordinatesB) managers informing employees of proceduresC) managers pointing out problems that need attention by employeesD) employees completing attitude surveysE) managers telling employees to work more quicklyAnswer: DDiff: 2 Page Ref: 144-145Topic: Direction of CommunicationAASC

17、B Tag: Communication Abilities20) Suggestion boxes, employee attitude surveys, and grievance procedures are examples of _.A) organizational structureB) horizontal communicationC) managerial communicationD) upward communicationE) diagonal communicationAnswer: DDiff: 1 Page Ref: 144-145Topic: Directio

18、n of CommunicationAASCB Tag: Analytic Skills21) Which of the following is not an example of upward communication?A) performance reports prepared by lower management for top management reviewB) informing employees of policiesC) suggestion boxesD) grievance proceduresE) a letter to your bossAnswer: BD

19、iff: 2 Page Ref: 145Topic: Direction of CommunicationAASCB Tag: Analytic Skills22) All of the following are recommendations for engaging in more effective upward communication EXCEPTA) try to reduce distractionsB) avoid meandering discussions if you want t get your bosss attentionC) prepare an agend

20、aD) try to meet in your bosss officeE) support your position with actionable itemsAnswer: DDiff: 2 Page Ref: 145Topic: Direction of CommunicationAASCB Tag: Analytic Skills23) Communication that takes place among members of work groups at the same level is known as _ communication.A) tangential B) cr

21、oss-functional C) job D) lateral E) downwardAnswer: DDiff: 2 Page Ref: 145Topic: Direction of Communication24) When can lateral communications create dysfunctional conflict?A) when the formal vertical channels are breachedB) when members go above their superiors to get things doneC) when bosses find

22、 out that actions have been taken without their knowledgeD) when members go around their superiors to get things doneE) all of the aboveAnswer: EDiff: 3 Page Ref: 145Topic: Direction of Communication25) Oral communication messages that are passed through a great many people will most likely suffer f

23、rom which of the following?A) disruptionB) distortionC) lack of non-verbal cuesD) decodingE) formal communication decayAnswer: BDiff: 3 Page Ref: 146Topic: Interpersonal Communications26) Memos, letters, e-mail, fax transmissions, and organizational periodicals represent examples of _.A) informal co

24、mmunication channelsB) formal communication channelsC) written communicationD) technological communicationE) electronic communicationAnswer: CDiff: 2 Page Ref: 146Topic: Interpersonal CommunicationsAASCB Tag: Analytic Skills27) A sender may most likely choose to use written communication because _.A

25、) written communications are tangible and verifiableB) written messages can be retracted easilyC) the messages can only be stored for short periods of timeD) written messages usually take minimal time to prepareE) written messages often require additional feedbackAnswer: ADiff: 2 Page Ref: 146Topic:

26、 Interpersonal Communications28) Which of the following is not a drawback of written messages?A) Theyre time consuming.B) They are unlikely to be well thought-out.C) They lack built-in feedback mechanisms.D) It is difficult for senders to confirm whether they have been received.E) They may be misint

27、erpreted by their receivers.Answer: BDiff: 2 Page Ref: 146Topic: Interpersonal Communications29) Messages conveyed through body movements and facial expressions are _.A) nonverbal communicationB) kinesicsC) physical characteristicsD) connotationsE) semanticsAnswer: ADiff: 1 Page Ref: 147Topic: Inter

28、personal Communications30) Facial expressions, physical distance, and looking at your watch are all examples of _.A) kinesicsB) nonverbal communicationC) informal networksD) verbal communicationE) adaptorsAnswer: BDiff: 2 Page Ref: 147Topic: Interpersonal CommunicationsAASCB Tag: Analytic Skills31)

29、All of the following are examples of nonverbal communication EXCEPTA) intonations or emphasisB) instant messagingC) physical distanceD) facial expressionsE) hand gesturesAnswer: BDiff: 2 Page Ref: 147Topic: Interpersonal CommunicationsAASCB Tag: Analytic Skills32) Which of the following statements i

30、s not a characteristic of nonverbal communication?A) It includes intonation.B) Its significance is unproven in explaining and predicting behavior.C) It can be argued that every body movement has meaning.D) We rarely send these types of messages consciously.E) It can convey meaningful information.Answer: BDiff: 2 Page Ref: 147Topic: Interpersonal CommunicationsAASCB Tag: Analytic Skills33) Why is it easier to understand the real communication that occurred in a meeting by viewing a video rather than reading the meeting minutes?A) F