最新初级商务英语口语讲义.docx

最新初级商务英语口语讲义.docx

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最新初级商务英语口语讲义

初级商务英语口语目录

LessonOne自我介绍

（Self-Introduction）

LessonTwo更多了解

（EffectiveQuestionandAnswerTechniques）

LessonThree电话技巧

（Westerntelephoneetiquette）

LessonFour制定日程

（Settingagendaformeetings,travelandevents）

LessonFive安排事物

（Inviting,accepting,declining,offering,refusing）

LessonSix商业用餐

（Translationsonfoods,showingopinions）

LessonSeven工作之余

（Choosinganddevelopingtopicsofconversation）

LessonEight工作面试

（Jobinterview）

LessonNine办公自动化

（OfficeAutomation）

LessonTen商业会议

（AttheMeeting）

LessonOne自我介绍（Self-Introduction）

Welcoming

Onbehalfof…,I’mverygladtowelcomeyou…

It’sapleasuretoseeyouhere.

Welcometo…

Thankyouforcomingallthisway.

SelfIntroduction

Pleaseletmeintroducemyself.I’m…

Howdoyoudo?

Mynameis…

MayIintroducemyself?

I’m…

It’sapleasuretomakeyouracquaintance.Mynameis…

Third-partyIntroduction

It’smypleasuretointroduceyouto…

I’dliketointroduceyouto…

A,letmeintroduceyouto…

A,I’dlikeyoutomeet…

A,Idon’tbelieveyou’veevermet…

Thisis…He’sinchargeof…

Helooksafter…

He’sour…Director/Manager.

Offering

Letmegetyouacoffee.

Wouldyoulikeacoffee?

Letmetakeyourcoat.

Smalltalktopics

Travel

How’syourflight?

Howdoyoulikeourcity?

Isthisyourfirstvisitto…?

Didyouhaveagoodtrip?

Wasiteasytofindhere?

Weather

It’sabeautifulday,isn’tit?

Iheardit’sgoingtorainthisafternoon.

Myflightwascancelledbecauseoftheheavysnow.

Therewillbeastormtomorrow.

Finallywe’vegottenabeautifulday.

Ihatethesummershere.There’stoomuchrainandit’susuallyveryhot.

I’maspring/summer/autumn/winterperson.

Cold,isn’tit?

I’mfreezing.

It’slovely/sunny/warm.

Itwasdismal/cloudy/cold/damp/wet/stormy/windy.

Accommodation

How’syourhotel?

It’sverycomfortable/convenient/luxurious.

Theserviceisexcellent.

It’srathernoisy/dirty.

Theserviceisratherslow.

Theroomsareabitcramped.

SampleDialogue

A:

WelcometoABC.I’mJohnSmith.Ilookaftertheaccountingdepartmenthere.

B:

Nicetomeetyou.MynameisSusanWong.

A:

Nicetomeetyou,Susan.Howwasyourtrip?

B:

Slow.Itwascaughtinawfultraffic.

A:

Sorrytohearthat.Anyway,haveyoucheckedin?

B:

Yes.

A:

EverythingOK?

B:

Fine.

A:

Sohowdoyoufindourweather?

B:

It’shot.WhenIlefthome,itwasonlytendegrees.

LessonTwo更多了解（EffectiveQuestionandAnswerTechniques）

Greetings

Goodmorning/afternoon/evening.

Howareyoudoing?

How’severythinggoing?

Howhaveyoubeen?

Whathaveyoubeenuptolately?

What’snew/cooking/grilling/goingon?

Hi/Hey/What’sup!

Responses

I’mdoingverywell.Thankyou.Howaboutyourself?

Okay/Notbad/Allright.Howareyou?

Great!

Thanks.Whataboutyou?

Couldn’tbebetter!

You?

Sameol’.

Awful./Couldn’tbeworse.

Jobs

Whatdoyoudo?

I’mateacher/lawyer/nurse.（profession）

Iworkinfinance/wastemanagement/showbusiness.（fieldofbusiness）

I’minmarketing/humanresource/executiveadministration.（function）

IworkfortheABCCorporation.（employer）

Iworkformyselfatthemoment.（self-employed）

Ilookafterthechildren./I’mahomemaker.

I’mbetweenjobsrightnow.（unemployed）

Howlonghaveyoubeenwiththem?

Howdoyoulikeit（yourjob）?

How’sbusiness?

Family

Areyoumarried?

Whatdoesyourhusband/wifedo?

Doyouhaveanykids?

Howoldarethey?

Aretheyatschool/atcollege/working?

Dotheystillliveathome?

Sparetime

Whatdoyoudointheevenings/onweekends?

Wheredoyouspendyourholidays?

Whatdoyoudoinyousparetime?

Doyoulikemovies/gardening/sport/cooking?

Origins

Wheredoyoucomefrom?

Wheredidyourfamilycomefrom?

Wherewereyoubroughtup?

HowyoungwereyouwhenyoumovedtoNewYork?

WhichpartofChinawereyoubornin?

SampleDialogue

A:

Whatdoyoudo?

（question）

B:

I’mself-employed.（answer）

A:

That’sgreat!

Ialwayswanttodothat.（comment）

B:

Well.It’saveryhardjobtoo.（addedinformation）

LessonThree电话技巧

（makingandansweringphonecalls,westerntelephoneetiquette）

Answeringthephone

Hello!

Goodmorning.GrantHotel.Reception.SusanParkspeaking.HowmayIhelpyou?

SusanPark’sOffice.

SusanPark/Susan/Park.

MayIknowwho’scallingplease?

MayIknowwhatthisisinreferenceto?

Askingtospeaktosomeone

May/Could/CanIspeakto/withDr.Smithplease?

ThisisJohnGreenspeaking.

I’dliketospeaktoDr.Smithplease.ThisisJohnGreen.

ThisisJohnGreenfromABC.IsDr.Smithin,please?

IsSusanthere?

Dr.Smithplease.

I’mwith…andIneedtotalkwith…about…

I’mrepresenting…MayIspeakwith…,please?

Askingsomeonetowaitforamoment

WouldyoumindholdingaminutewhileItrytofindher?

Couldyouholdon,please?

Pleaseholdonforasecond.

One/Justamoment,please.

Hangon.I’llgethim.

Justasecond.

Onemoment,please.I’llseeifhe’sin.

Askingthecallertoleaveamessage

I’msorrybuthe’snothererightnow.MayItakeamessageorwouldyouliketocallbacklater?

I’msorrybuthetiedup/busy/occupied/inameetingnow.Wouldyouliketohavehimreturnyourcall?

I’mafraidhecan’tcometothephone/speaktoyou/takethecallatthismoment.Couldyoucallbackinafewminutes/later/inalittlewhile?

I’msorryhe’snotansweringthephone.Perhapshesteppedoutforamoment.MayIhavehimreturnyourcall?

Transferringinformation

Couldyourepeatthat,please?

Couldyousayitonceagain?

Canyousayitlouder/slower?

Haveyougotthat?

Couldyoupleasespellit?

Anythingelse?

Wouldyoulikemetoreadittoyouagain?

LetmerepeattoseeifIgetit.

LessonFour制定日程

（settingagendaformeetings,travelandevents）

Makingappointment

I’mcallingtomakeanappointmentwithyoufornextMonday.

Iwonderifitwouldbeconvenienttomeetyoutomorrow.

WoulditbeconvenientifIcallonyoutonight?

CouldyouarrangeanappointmentwithMr.Greenforme?

I’dliketodropbytomorrowtotalkoverourplan.

IlookforwardtoseeingyouatyourofficeonJuly18.

Canyousqueezeinsometimeformenextweek?

Suggestingatime

Canyoumakeitat3:

00onMonday?

Will9:

00bealright/okaywithyou?

Howabout/whatdoyouthinkof3:

30?

Let’ssayabout9istomorrow?

Anytimebefore6p.m..

AnytimeexceptMondaywillbefine/okay/allrightwithme.

I’mavailablefrom9:

00to3:

00.

Makingenquiresaboutflights

IhaveanenquiryabouttheflightstoLondononSaturday.

HaveyougotanymorningflightsonSundayfromBeijingtoNewYork?

Isitanon-stopflight?

Howlongwilltheflighttake?

What’sthefareforaone-way/roundtriptoShanghai?

Whendoestheflightdepart/leave?

Whenisthedeparture/arrivaltime?

Isthereadiscountforanightflight?

Canyouputmeonthewaitinglist?

WhattimeamIsupposedtocheckin?

Bookingtickets

I’dliketobookabusinessclassticketonUnitedAirlineFlight518toBoston.

CanImakeareservationforamorningflightonMay3rd,please?

I’dliketostopoverinChicagoifitallright.

I’dpreferfirst/business/executive/economyclass.

Couldyoubookmeanaisle/awindowseat?

Couldyoumakearrangementforvegetarianmeals?

Confirmingandcancelingreservations

I’dliketoreconfirmmyconnectingflightreservation.

IwonderifIcouldcancelmyreservationwithUnitedAirlinestoNewYorkonNovember16.

SampleDialogue

A:

Goodmorning.CanIpleasehaveyourticketandpassport?

Howmanypiecesofluggagewouldyouliketocheckin?

B:

Justthisonepiece.CanIcarryonthisbag?

A:

Sure.I’msorry.Yourluggageis8kilosoverweight.

B:

HowmuchshouldIpayfortheexcessweight?

A:

Thechargeforexcessweightis6dollarsperkilo.

B:

GuessIdon’thaveachoice.

A:

Here’syourboardingpass,ticketandpassport.Haveagoodtrip,sir.

LessonFive安排事物

（inviting,accepting,declining,offering,refusing）

Makinginvitations

IwouldliketoinviteyoutoareceptionnextSundayatmyhome.

IwouldliketoinviteyoutodinneratthenewChineserestaurant.

Wouldyoulike/caretojoinusfordessertandcoffee?

WouldyouliketogotoNewYorkwithmenextmonth?

Iwaswonderingifyou’dliketogotothebeachonSaturday.

Iwaswonderingifyou’dliketocometodinneronTuesdayevening.

Can/Willyoumeetmeatthemallafterclassforsomeshoeshopping?

Canyoucomeovertomorrownightandwatchthegamewithus?

How/whataboutamovietonight?

Whydon’tyou/notjogwithmeinthemornings?

Whydon’tyoustopbyforavisitonyourwayhome?

Acceptinginvitations

Thankyouverymuch.

Thanksforyourinvitation.I’dbedelightedto./I’dloveto.

Sure.Thatwouldbefun/wonderful/great.

Whataterrificidea!

I’dreallyloveto.

Soundsgreat!

Soundslikefun!

Surething!

I’llseeyouthere.

Dinner/6:

00itis!

Whydon’twe!

Declininginvitations

Thankyou,butI’mafraidIhaveotherplansforthatnight.

Thankyou,butI’mafraidIhaveanappointmentthatday.

I’msorry.Ican’tgotothemoviewithyou.I…（excuse）

IwishIcould,butI’mbusy.Maybeanothertime,though.

Ihatetoturnyoudown,butImust…

Iwouldlovetoanyothertime,butI’vealreadymadeplans.

Thankforasking,but…

Iappreciatetheinvitation,butI’mafraidIcan’t.

I’mafraidIcan’t,butthanksanyway.

Whataboutaraincheck?

LessonSix商业用餐

（Chinese/western/businesstablemanner,translationsonfood’sname,showingopinions）

Waysofcooking

Baked

Boiled

Steamed

Stewed

Braised

Deepfried/panfried/stirfried

Grilled

Barbecue

Waysofcutting

Whole

Steak

Chunk

Diced

Sliced

Shredded

Mined

Skewer

Commentingonfood

Itsmellsgood/looksgreat/tastesdelicious.

ThesweetpotatopieisthebestthatI’veeverhad.

Sichuanfoodi