电大《管理英语4》形考任务单元自测2参考答案.docx

电大《管理英语4》形考任务单元自测2参考答案.docx

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电大《管理英语4》形考任务单元自测2参考答案

电大《管理英语4》形考任务（单元自测2）参考答案

一、选择填空题（每题10分，共5题）

1、—Howcanyouexplainthelatestsituation?

—____________________,Iknowitisallmyfault.

A.Sorry

B.Excuseme

C.I'mafraid

2、—____________________identifytheproblemsthathavebeenoccurring?

—Well,asyouknow,theproblemswehadwithGarycausedalotoffrictionamongtheteam.

A.Whatwouldyou

B.Willyou

C.Areyouableto

3、Whowas______themeeting？

A.chairing

B.leading

C.charging

4、Ifdemandisrisingbutthefirm__________fromcommunicationfailure,thenstockswillfallandtherewillbeunderstaffing.

A.hasbeensuffering

B.isgoingtosuffer

C.issuffering

5、Ithinktheprimary______factoristhere'sbeensomuchabsencelately.

A.contributing

B.causing

C.affecting

6、—Howdidyourmeetinggoyesterday?

—____________________actually,itwasreallyfrustrating.

A.Notsogood

B.Verygood

C.Nothingspecial

7、—Ifyoucan'tsaywhatyou'vecometosayatthemeeting,what'sthepoint?

—____________________,butIthinkyoumightneedtochangeyourapproachsomewhat.

A.Iamnotsure

B.Icanseethat

C.Iknowthat

8、He'sleftnow,butproductivityhasn't______thatmuch.

A.carriedon

B.caughtup

C.pickedup

9、EverytimeItriedtosaysomething,hewould______tosomethingelse.

A.moveoff

B.moveon

C.moveover

10、Creativity,especially__________whichtakesplaceacrossdepartmentalboundaries,islikelytosufferhugelyasteamsynergyslips.

A.that

B.those

C./

11、—Willyougoonapicnicwithustomorrow?

—____________________.

A.Yes,butI'llhaveEnglishclasses

B.Sorry,IhaveanappointmentwithDr.Brown

C.I'mafraidIhavenoidea

12、Whatyouneedtodoistokeepthingsshortandsweet,justthe______.

A.questions

B.topics

C.highlights

13、Intoday'senvironment,__________peopleareoftenburnedout,it'simportantforemployeestohaveapersonalconnectionwithyouandtheworkyoubelievein.

A.where

B.when

C.while

14、WhenthemessagefinallyreachedtheCommandCenter,it__________“mutated”tobecome—“Sendthreeandfour-pence,we'regoingtoadance.”

A.was

B.had

C.have

15、Effectiveleadersdistillcomplexthoughtsandstrategiesintosimple,memorableterms__________colleaguesandcustomerscangraspandactupon.

A.when

B.that

C.who

二、阅读理解：

根据文章内容，判断正误（共50分）。

HabitsofHighlyEffectiveCommunicators

　　It'snosecretthatgoodleadersarealsogoodcommunicators.Indeed,communicationandleadershipareinextricablytied.Howcanyougalvanize,inspireorguideothersifyoudon'tcommunicateinaclear,credibleandauthenticway?

Hereare5essentialcommunicationpracticesofeffectiveleaders:

　　1.Mindthesay-dogap.Trustisthebedrockofeffectiveleadership–yourbehaviorisyoursinglegreatestmodeofcommunication,anditmustbecongruentwithwhatyousay.Ifyouractionsdon'talignwithyourwords,youarestoringuptroubleforthefuture.

　　2.Makethecomplexsimple.Effectiveleadersdistillcomplexthoughtsandstrategiesintosimple,memorabletermsthatcolleaguesandcustomerscangraspandactupon.Themostimportantthingistoclarifywhatyouwanttosay,lookoutfortechnicaljargonandavoidbusinessspeak,whichaddcomplexity.Saywhatyoumeaninasfewwordsaspossible.

　　3.Findyourownvoice.Uselanguagethat'sdistinctlyyourown;letyourvaluescomethroughinyourcommunication.Correctuseoflanguageandgrammarareimportant,ofcourse,butdon'tbecomeoverlyfixatedoneloquenceforeloquence'ssake;concentrateonbeingdistinctandreal.Peoplewantreal,peoplerespectreal,peoplefollowreal.

　　4.BevisibleVisibilityisaboutlettingyourkeystakeholdersgetafeelforwhoyouareandwhatyoucareabout.Don'thidebehindacomputerandonlyinteractwithpeopleelectronically–seethemfacetofaceandvoicetovoice,andinteractwiththeminareal,substantialway.Intoday'senvironment,wherepeopleareoftenburnedout,it'simportantforemployeestohaveapersonalconnectionwithyouandtheworkyoubelievein.Showthepeoplethatworkforyouthatyou'reengagedandthatyoucareaboutthemandtheirwork.

　　5.Listenwithyoureyesaswellasyourears.Effectivecommunicationisatwo-wayprocess,andgoodleadersknowhowtoaskgoodquestions,andthenlistenwithboththeireyesandtheirears.Becauseyouareinapositionofauthority,othersmaybereluctanttoexpresstheirrealopinionstoyoudirectly.Youwon'talwaysgetdirectfeedback,soyouneedtoalsobeabletoreadbetweenthelinesandlookforthenon-verbalcues.

操作提示：

正确选T，错误选F。

1.Communicationandleadershipdon'talwaysgohandinhand.（F）

2.Thesay-dogaphappenswhenpeoplemisunderstandtheirleader'sintention.（F）

3.Usingtechnicaljargonmakesaleaderconvincing.（F）

4.Communicatingsincerelyisalwaysthebest.（T）

5.Observationisasimportantascommunicationwhenyouwanttoknowwhatpeoplereallythink.（T）

二、完型填空（共50分）

操作提示：

通过下拉选项框选择正确的词汇。

WhatWeHaveHere:

AFailuretoCommunicate

　　Itisthe（weirdest）thing.Therearemorewaysthanevertocommunicatewithpeople,yetitsometimesseemslikeitismoredifficulttoconnect—andstay（connected）—withanyone.

　　Shouldyou（shoot）offanemail?

Tapoutatext?

PostaprivatemessageonFacebook?

WriteontheirFacebookwall?

Skype,poke,pingorconjurethemuponadigitaltincanphone?

Andonceyoureachsomeone,youwonder:

Ishepayingattention?

Howdoyouknow?

Evenwiththetechno-easeof（countless）communicationdevices,conversationscanstillbetroublesome.Questionsareaskedandanswered（out）oforder.Instructionsanddirectionsgohalf-read.Meetingsarebotched.Feelingsarehurt.

二、阅读理解：

根据文章内容，完成选择题（共50分）。

CommunicationFailure

　　Themeaningof“communication”goesalotdeeperthanpeopleoftenthink.Communicationisaboutconceiving,sending,receiving,andinterpretingmessagesaswellasconfirmingreceptionofthesemessages.Afailureatanypointinthischaincanresultinineffectivecommunication.

　　Ineffectivecommunicationcanbedisastrous.ThereisafamousstoryofaBritishArmyCommanderwhosentthemessage“Sendreinforcements,we'regoingtoadvance.”backtohisCommandCenter,throughalongchainofsubordinates.WhenthemessagefinallyreachedtheCommandCenter,ithad“mutated”tobecome--“Sendthreeandfour-pence,we'regoingtoadance.”Thereinforcementsneverarrived.

　　Youcandemonstratethissameprinciple,albeitonalessdramaticscale,bytryingtoplayChineseWhisperswithmorethan20people.Itishighlyunlikelythesamemessageyoustartedwithwillbetheoneyouendwith.

　　Inabusiness,therearethreemaintypesofcommunicationfailure.Eachhasitsownindicativesigns.

　　Thefirsttypeisknownasallocativefailure.Thisoccurswhenafirmisnotgatheringenoughintelligenceaboutitsmarketor（mostoften）,theinformationisnotreachingtherightpoints.Thefirmwillnotbeallocatingresourcesinstepwiththeshiftsindemand.Ifdemandisrisingbutthefirmissufferingfromallocativecommunicationfailure,thenstockswillfallandtherewillbeunderstaffing.Iftheinversehappens,therewillbeasurplusofstocksandoverstaffing.

　　Thesecondtypeisexecutivefailure,wherecommunicationtotriggerspecificevents/actionsiseitherlate,lackingorinerror.Thesymptomsofthisareagenerallossofdirectioninthecompanyordepartments,alossofco-ordinationandanincreaseincomplaintsfromcustomersasthingshappenlateornotatall.

　　Thefinaltypeishumanfailure.Thisoccurswhenthegeneralcultureofabusinessortherelationshipsbetweenparticularindividualsordepartmentsdonotfostereffectivecommunication.Thisleadstoalienatedstaff,anincreaseinstaffturnover,anincreaseinabsenteeismandgeneralfrustrationamongstaff.Creativity,especiallythatwhichtakesplaceacrossdepartmentalboundaries,islikelytosufferhugelyasteamsynergyslips.

操作提示：

通过题目后的下拉选项框选择正确答案。

1.Confirmingreceptionofthesentmessagesmeans（）.

A.themessagesaresenttorightreceivers

B.themessagesarecorrectlyunderstood

C.themessagesarecorrectlyunderstoodbyrightreceivers

2.InthefamousBritishArmyCommanderstory,whichstepprobablydidNOTgowronginthecommunicationchain?

A.Conceiving.

B.Sending.

C.Receiving.

3.WhatisChinesewhispers?

A.WhowhispersinChinese.

B.Agametopassmessagearoundinawhisper.

C.Chinesepeoplewhodon'tnormallytalkveryloudly.

4.AllocativefailuredoesNOThappenwhen（）.

A.therightinformationgoestotherightplace

B.acompanygathersfalseinformation

C.thecorrectinformationisnotreceivedbytherightdepartmentorperson

5.Accordingtothepassage,whichofthefollowingcasesdoesNOTbelongtohumanfailure?

A.Decreasingcreativityacrossdepartments.

B.Inadequatecommunicationbetweendepartments.

C.Increasingcustomercomplaints.