国际商务礼仪学生复习试题.docx
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国际商务礼仪学生复习试题
国际商务礼仪复习题
I.TrueofFalseQuestions
1.Arriving10-15minuteslateforabusinessappointmentisnotuncommoninFrance.
2.Womencannotworkalongsidemen,exceptinthemedicalprofessioninSaudiArabia.
3.YoucanengageinconversationsaboutreligionandpoliticsinSaudiArabia.
4.ShowinguplateforbusinessmeetingsinAustraliahelpstomakeagreatimpression.
5.AdvancereservationforvisitingprofessionalpersonagewithbusinessorgovernmentofficeisrequiredinAustralia.
6.YoucansignacontractorwriteothersnameinredinkinSouthKorea.
7.SouthKoreansareusuallyfriendly,andnegotiationscanbeveryeasy.
8.Koreanwomentraditionallykeeptheirfamilynamesaftertheirmarriage.
9.ItisoktopassthingswithyourlefthandinIndia.
10.Nevertouchsomeoneelse’sheadinIndiabecausetheheadisconsideredtheseatofthesoulinIndia.
11.Modestyisimportantinthewayyoudress,speakandcarryyourselfinSouthKorea.
12.Braziliansliketobeearlyforanappointment.
13.Inbusinessnegotiations,Russiansviewcompromiseasasignofweakness.
14.Don’tpraiseorrewardanyoneinpublicinRussia,asitmaybeviewedwithsuspicionorcauseenvyandjealousy.
15.Youthinkyoushouldavoidaskingquestionsataninterviewbecauseitisrudetointerrupttheinterviewerbydoingso.
16.Itisokforyoutocomplainaboutyourformerbossduringaninterviewgivenbyacompetingcompany.
17.Thedresscodeinthebusinessworldisveryconservative.Thismeansnothingflashyandprovocative,toocausal,tootight.
18.Menhavenochoicebutasuitandatie.Althoughtherearemanyvariationsonthestyleofthesuit,theyarestillverymonotonous.
19.Whenyoudiscussbusinesswithyourcustomers,youmaynotpayattentiontoyourbehaviorandthatbusinessetiquetteplaysanimportantroleduringbusinesscommunications.
20.Whenwetalkwithastranger,weusuallyuseSirwhenheisamanandMissorMadamforawoman.
21.Asarepresentativeofyourcompany,youwanttoensurethatyoumakethebestimpressiononpotentialclients-andthatmeanshavingatleastabasicfamiliaritywiththecustomsandpracticesoftheregion.
22.Whilemakingintroduction,menshouldrisewhilewomenmayremainseated.
23.Youshouldalwaysstanduptogreetandshakehandswithvisitorsenteringyouroffice.
24.Thereisalwaysatleastoneformalreceptiondinner,eitherforwelcomeorforfarewell.
25.Youshouldalwaysturnoff(orsilence)yourcellphonebeforeheadingintoanyjobinterview.
26.Nomatterwhattypeoflevelofjobyouareapplyingfor,youshouldalwaysgooutofyourwaytogreetthereceptionistsandsecretarieswithsincerity.
27.Thecorrectwaytobutterbreadistocutitwithknifefirstandthenbutterandbiteit.
28.Atanydinnerparty,dishescanbeservedandremovedfromwhereitisconvenient.
29.Totheleftandaboveyourplatewillbetheglassesyouwillbeusingduringthemeal,arrangedfromlefttorightintheorderthattheywillbeusedifseveralwinesaretobeservedtoaccompanydifferentcoursesofthemeal.
30.Itisimproperforawomantoapplylipstickatthetableafterameal.
31.Afterthecompletionofaformaldinner,placetheknifeacrosstheforkacrosstheplatewiththeknifebladefacingoutward.
32.ShowingrespectforseniorityandrecognizingthehierarchicalstructurearevitalforestablishingandmaintainingstrongbusinessrelationshipsinRussia.
33.It’spolitetomakeabusinessappointmentbefore10:
a.m.orafter5p.m.inGermany.
34.PunctualityisextremelyimportanttoaGermanbusinessman.
35.ItiscustomaryforAustralianbusinessmentoexchangegiftsatfirstbusinessmeetings.
36.Deadlinesshouldnotberushed!
MakingdecisionsisoftenaslowandthoughtfulprocessinIndianculture.
37.Whenyouknowacompanyyouareinterviewingwithishavingacasualdayonthedayyouareinterviewed,itisbesttodressdownfortheinterview.
38.CasualFridaymeansIcanjumpoutofbedanddressmyselfcasuallytowork.Anyway,Fridayiswhenwecansetfreefromcompanydresscode.
39.Injob-hunting,firstimpressionsarecritical.Complexaccessoriesarenecessarytoimpresstheinterviewers.
40.Professionaldresscodestandardsarealiveandwellinmajorfinancialandexecutivemanagementandanyonewhoaspirestotopmanagementknowsthatyourpersonalappearancecounts.
41.Firmhandshakesarereservedformenatthebeginningofameetingwhilelooseonesforladiesattheendofameeting.
42.Ifyouareintroducingsomeonewhohasatitle“Doctor”,forexample,includethetitleaswellasthefirstandlastnamesintheintroduction.
43.YoushouldpayattentiontoInternationalProtocolbecausesomeculturesdislikephysicalcontact,evenhandshakes.
44.Alltheindividualsininternationalbusinessactivitiesaresupposedtobeequalintakingtheresponsibilityofobservingthesamebusinessetiquette,regardlessoftheirage,gender,raceandnationality.
45.ThecustomarywayofgreetingisabowinJapan.
46.TheemphasisinJapanesebusinesscultureisontheactofgift-givingnotthegiftitself.
47.A“yes”maymeanalotofthingsinPhilippines;therefore,oneshouldbeawareofthesubtletiesofaparticularconversation.
48.Whenyouvisitcustomers,colleaguesandotherassociates,youcanfeelfreetoreadanydocuments,cards,etc.ontheirdesks.
49.Filipinosthriveoninterpersonalrelationships,soitisadvisabletobeintroducedbyathirdparty.
50.Donotrushdeals.SouthAfricansareverycasualintheirbusinessdealings.
II.MultipleChoiceQuestions
1.Whenbeingintroducedtoapersonwhoisphysicallychallengedsuchasmissingtherighthand,whatshouldyoudo?
A.Nothing-waitfortheindividualtooffertheirlefthandfirst.
B.Smile,makeeyecontact,butavoidhandshaking-itisnotnecessary.
C.Proceedasusualonlymakingthelefthandadjustmentiftheyinitiate.
D.Immediatelyofferyourlefthandtoestablishacomfortpositionforthem.
2.Howlongshouldahandshakelast?
A.Aslongastheintroductionitself.
B.Longenoughsothattheothercanhaveadeepimpressionofyou.
C.Endbeforetheintroductionisover.
D.Itdoesn’tmatter.
3.Shouldamanwaitforawomantoinitiateahandshake?
A.Ofcourse.LadyFirstisafirmruleonalloccasions.
B.Notinabusinesssetting.Thereisnopreferentialgenderinthebusinessarena.
C.Onlywaitforanoldladytoinitiateahandshake.
D.Onlywaitforayoungladytoinitiateahandshake.
4.Youaretalkingwithagroupoffourpeople.Doyoumakeeyecontactwith:
A.justthepersontowhomyouarespeakingatthemoment?
B.eachofthefour,movingyoureyecontactfromonetoanother?
C.nooneparticularperson(notlookingdirectlyintoanyone’seyes)?
D.threeofthefour?
5.Whenyoureceiveabusinesscard,whatshouldyoudo?
A.Putitawayimmediatelyintoyourpocket.
B.Putitinawalletthatwillbeputinyourbackpocket.
C.Readitcarefullyandplaceitonthetableinfrontofyou.
D.Putinacardcaseimmediately.
6.AreceptionistshouldunderstandtheimportanceofthejobaskeeperofthegateandthevoiceofthecompanygreetingthepublicandobservethefollowingbehaviorguidesEXCEPT_______.
A.Areceptionistshoulddressconservatively.
B.Areceptionistshouldwearmakeupproperly(ifalady,usuallyalady)andhavehis/herhairstyleneatlyandconservativelydone.
C.Areceptionistshouldnoteat,chewgum,smoke,ordrinkatthereceptionistdesk.
D.Areceptionistshouldreadnewspaperatthedeskormagazines
7.Whenyougreetavisitorinyouroffice,youshould:
A.saynothingandlether/himsitwhereshe/hewishes.
B.tellher/himwheretosit.
C.say“Justsitanywhere”.
D.saynothingandlether/himstandthere.
8.Youhaveforgottenalunchwithabusinessassociate.Youfeelterribleandknowheisfurious.Youshould:
_____
A.writealetterofapology.
B.sendflowers.
C.keepquietandhopeheforgetsaboutit.
D.callandsetupanotherappointment.
9.Inajobinterview,itisbetterforyoutoaskquestionsabout_______.
A.jobduties,managementstyle.
B.vacation,sickleaves.
C.salaryandbonus
D.lunchbreaksandsoon.
10.Tobepreparedforajobinterview,youshouldcollectandneatlyarrangeyourimportantpapersinanicebriefcaseorportfoliothatincludethefollowingEXCEPT______.
A.coverletter
B.resume
C.worksamples
D.drivinglicense
11.Therecognizedbusinesscolorsare_____.
A.yellowandwhite
B.redandblack
C.blackandgray
D.pinkandblue
12.Insomecountries,peopletendtohaveacasualattitudetowardtime,sowhatwillyoudoforyourappointment?
A.You’dbetterbealittlebitlate,butnomorethan5minutes.
B.Alwaysbepunctual.
C.Youcanbe15minuteslateasitissociallypolite.
D.Youcanbe10minutesearlier.
13.Wheretoputtoothpicksservedforthefinger-foodduringthecocktailparty?
A.Putthematthenearbyplate.
B.Hidetheminthepocket.
C.Throwtheminthetoilet.
D.Lookaroundandfindthesignofplatetoputthem.
14.Youarethehostofacocktailparty.Ifyoufindoneoftheguestsisalone,youshould______.
A.approachhimandkeepontalkingwithhim
B.quicklygreethimandthenturntotheotherguests
C.greethimandintroducehimtotheotherguests
D.lethimalonebecausetheguestmaywishtohavearest
15.ItiscasualFriday,butyouwillmeetwithanimportantclient.Howdoyoudressyourself?
A.AsyounormallywouldonFriday-theconceptofcasualFridayiswellunderstood.
B.AbitnicerthanyouwouldnormallyonFriday,butnotinanythingspecial.
C.Appropriateforabusinessmeeting.
D.Youdon’tgivemuchthoughttoyourdre