外贸BC客服邮件范本英文.docx

外贸BC客服邮件范本英文.docx

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外贸BC客服邮件范本英文

售前邮件模板

自取pickup

Thanksforyouremail.

Wearesosorryforthatourcompanypolicydon'taccepttopickupbycustomer,pleasedon’tworry,wewilltestandpakeageyourorderwellandwellbeforewesendit.

Thankyouforyourunderstanding.

Ifyouhaveanyotherquestions,feelfreetocontactus.

BestRegards

运费高highershippingcost

Thanksforyouremail.

Wemarkedtheshippingcosthigherbecausetheebayfeechargedbytheitempricebutnottheshippingcost.Thenwemarkedtheshippingcosthigher.Butourtotalprice（price+shippingcost）isthelowestpriceoneBay.Myfriendyoujustneedseethetotalprice（price+shippingcost）.

Ifyouhaveanyotherquestions,feelfreetocontactus.

BestRegards

保修HowtoWarranty?

Thanksforyouremail.

Thisitemisthetop-quality.Soduring2yearswarrantytime,mostlyitwillnothaveanyproblem.Ifithastheproblem,wewillsendyouthereplacementtoreplaceit.Mostlyitwillberesolved.Finally,iftheproblemstillcannotberesolved,thenpleasesenditembacktousandthenwewillexchangeanewoneorrefundyouoncewereceiveit.

Ifyouhaveanyotherquestions,feelfreetocontactus.

BestRegards

Wehaveaprofessionaltechnicalsupportgroupforalltheitemselling.Ifyouneedanyassistanceonyouritemproblem,pleasedonothesitatetocontactus,ourtechnicalsupportwillbetheretoassistyou.Andifyouhavemorequestionsaboutthemotororthereisanythingwecandoforyou,pleasefeelfreetocontactus.Wearealwayshappytohearfromyou.Kindregards!

退货政策Returnpolicy

ThankThanksforyouremail.

Wecanaccepttheitemreturnduring60days.

Andifitisthecustomerfaultleadtoreturn,thenwewillrefundthemoneydeducttheshippingcost

Ifitisourfaultleadtoreturn,thenwewillrefundyoufullmoneyincludingtheshippingcost.

Ifyouhaveanyotherquestions,feelfreetocontactus.

Kindregards

电压/插头voltage/plug

Thanksforyouremail.

Theitemsuitsforyourcountrypowervoltageandyourcountryplug.

Ifyouhaveanyotherquestions,feelfreetocontactus.

Kindregards

为什么拒绝offer

Thanksforyouremail.

wecan’tacceptyourofferbecauseOurtotalprice（price+shippingcost）alreadyisthelowestpriceoneBay.Itisnearlynoprofitsale.Hopethatyoucanunderstand.Wewillprovidethebestservicetoyouincludingthedeliveryserviceandwarrantyservice.

Ifyouhaveanyotherquestions,feelfreetocontactus.

Kindregards

询价/报价

✓第一次询价

Thsforyouremailandyourinterestinouritem.

Wewillshiptheitemtoyouwithtrackingnumberwithin8honceyourpaymentcleared.Thetotalprice（shippingcost+price）for1pieceisXXXUSD/GBP.Itwilltakeabout3-5daystoyourhand.Afterwesendouttheitem,thenwewillsendyouthetrackingnumberwithin2days.

Ifyouhaveanyotherquestions,feelfreetocontactus.

Kindregards

✓还价

Thsforyouremailandyourinterestinouritem.

Ourtotalprice（price+shippingcost）alreadyisthelowestpriceoneBay.Itisnearlynoprofitsale.Hopethatyoucanunderstand.Wewillprovidethebestservicetoyouincludingthedeliveryserviceandwarrantyservice.

Ifyouhaveanyotherquestions,feelfreetocontactus.

Kindregards

✓买多个是否有折扣

Thsforyouremailandyourinterestinouritem.

Ourtotalprice（price+shippingcost）alreadyisthelowestpriceoneBay.Itisnearlynoprofitsale.NowwecangiveyouonlyXXUSD/GBPfurtherdiscount.Sothetotalprice（Price+Shippingcost）forXXpiecesisXXXUSDUSD/GBP.Wewillprovidethebestservicetoyouincludingthedeliveryserviceandwarrantyservice.

Ifyouhaveanyotherquestions,feelfreetocontactus.

Kindregards

付款方式Paymentmethod

Thsforyouremail.

Weacceptthepaypal,creditcard,westernunion,andbankwiretransferpayment.

Fisrt,Paypalinformation:

Ourpaypalaccountis.alsowecansendyouthepaypalinvoiceandthenyoupayforit.

Second,Creditcard:

Youcanpayforthepaypalinvoicedirectlyusingyourcreditcard.

Third,Creditcardinformation:

Firstname:

Qili

Lastname:

Jiang

Country:

China

City:

Shanghai

Thelast,Bankwiretransferinformation:

Ifyouhaveanyotherquestions,feelfreetocontactus.

Kindregards

Paypal付款不成功

Sorryandsorryforanyproblem.

Nowyoucanresolvetheproblemfromthefollowingtwomethod.Youcanchooseonemethod.

发货

✓发货方式和仓库/shippingmethodandwearhouse

Thsforyouremailandyourinterestinouritem.

WewillshiptheitemtoyouviaFedex/EMSwithtrackingnumber.Itwilltakeabout3-5daystoyourhand.Afterwesendouttheitem,thenwewillsendyouthetrackingnumberwithin2days.

Ifyouhaveanyotherquestions,feelfreetocontactus.

Kindregards

✓客户要求发其他物流

Thankyouforyouremail.

UsuallyweshiptheitemperFEDEXorUPSfromourUS/UKwarehouse.ButifyouneedandwewillchangetoshipbyDHLforyou.AlsoyouneedtopayforxxUSDextrashippingcostcausedbyDHL（becauseperDHLtheshippingcostwillbehigher）

Soifyouareagreeaboutthat,thetotalpricewillbe315USD/GBP（theitemprice+theshippingcostperDHL）

NowyoucanbuytheitemoneBay,wewillsendyoutheebayinvoice.andthenyoucanpayforit,youcanleaveusaeBaynoteafteryoupayforit.

Ifyouhaveanyotherquestions,feelfreetocontactus.

Kindregards

✓部分国家不发货

Thankyouforyouremail.

Weareverysorrytotellyouthat,wecouldn'tsendthisitemtoyourcontourbecauseofcustomproblem

Sorryaboutthat.Andwehopeyoucanunderstandus.

hopewecandobusinessinthefuture!

BestRegards

是否有说明书

Thankyouforyouremail.

Yes,wewillprovideprofessionalinstructioninEnglish.

Ifyouhaveanyotherquestions,feelfreetocontactus.

Kindregards

是否有关税tax

✓无关税国家

Thankyouforyouremail.

Wealreadysentthousandsofquantitypackagestoyourcountry.Donothaveanypackagebechargedtax.Soweguaranteeitisnotaxtoyourcountry.Orwewillpayforitforyou.

Ifyouhaveanyotherquestions,feelfreetocontactus.

Kindregards

✓可能产生关税的国家

Thankyouforyouremail.

Wewillmarktheitematthelowervalueforyousothatyoudonotneedtopayforthetaxoronlyneedtopayforalittletax.

Ifyouhaveanyotherquestions,feelfreetocontactus.

Kindregards

询问品名后标注的字母意义

Thankyouforyouremail.

Thankyouforyouremailandthelettera,b,caftertheitemtitle.

Thelistings’itemsareexactlythesameitem.Weusethelettera,b,c…attheendofthelistingtitletomarkitasthedifferentdaylisting.Theitemsareexactlythesameitem.

Ifyouhaveanyotherquestions,feelfreetocontactus.

Kindregards

未付款

✓要取消交易

Thankyouforyouremail.

Sorryandsorryforanyproblem,becauseebaysystemwillopenanunpaiditemcaseforalltheordersautomaticallythathaven’tbeenpaidwithin8days,andItmustbeclosedautomaticallyafter4days.pleasedon’tworry,thereisnoanyproblemwithyoureBayaccount.

Ifyouhaveanyotherquestions,feelfreetocontactus.

Kindregards

✓未付款case（未关闭）

Thankyouforyouremail.

Wearesosorryfortheinconveniencebutwehavetoexplaintoyouthatwedonotmeantoopenthecasetoyou.Itisebaysystemwillopenanunpaiditemcaseforalltheordersautomaticallythathaven’tbeenpaidwithin8days,andItmustbeclosedautomaticallyafter4days.pleasedon’tworry,thereisnoanyproblemwithyoureBayaccount

AndJustnowwecheckyourorderandfounditwillclosedwithinXdays

Ifyouhaveanyotherquestions,feelfreetocontactus.

Kindregards

✓未付款case（已关闭）

Thankyouforyouremail.

Wearesosorryfortheinconveniencebutwehavetoexplaintoyouthatwedonotmeantoopenthecasetoyou.Itisebaysystemautomaticallywillopenanunpaiditemcaseforalltheordersthathaven’tbeenpaidwithin8days,andItmustbeclosedautomaticallyafter4days.pleasedon’tworry,thereisnoanyproblemwithyoureBayaccount

AndJustnowwecheckyourorderandfoundtheunpaiditemcasehasbeenclosed.

Ifyouhaveanyotherquestions,feelfreetocontactus.

Kindregards

amazon其他卖家

Thankyouforyouremail.

Youremailhasbeenrecievedandwillberepliedsoonwhenitisavailable.

Kindregards

客户问是否包含增值税VAT

Thankyouforyouremail.

sorryandsorryforthisproblemthatourtotalpricedonotincludetheVAT.

Ifyouhaveanyquestionpleasefeelfreetocontactwithus.

Kindregards

春节回复客户

DearSirorMadam:

Thanksforyouremail.

Becausetheinternationaltimeisdifferent.Wearemidnightwhenyouaredaytime.

ItistheChineseSpringFestivalHolidayfromJau30thtoFeb4thinChinese.AllthesellersdonotworkinourcountryduringChineseSpringFestivalHoliday.

1.Ifyousendustheemail,wewillreplyyouremailwithin2days.

2.Ifyouwanttobuytheitem,wewillsendoutalltheitemson29January.Ifyouareveryurgent,pleaseemailus,wewillsendtheitemaccordingtoyourrequest.

3.Ifyoualreadyreceivedyouritemandyouritemhasanyproblem,pleaseemailustheproblemindetail,wewillreplyyouremailwithin2days.

Thanksforyourwaiting!

Haveagoodday!

售后邮件模板

通知客户不要开投诉/差评

✓Ebay

PleaseDONOTOPENEBAYCASEOR?

LEAVE?

NEGATIVEFEEDBACKbeforeweresolveproblemforyou.or?

If?

you?

have?

any?

question?

with?

?

item,?

please?

contact?

with?

us?

by?

email?

or?

by?

phone,?

wearethebesttrustseller,wecanresolveanyproblemforyou.

Your item comes with two years warranty. So if your item has any problem within two years, please do not hesitate to contact us, we are always here to service you.

✓Amaozn

Please do not open the A-to-Z cliam or leave negativeNeutral feedbackbeforeweresolveproblemforyou.or If you have any question with  item, please contact with us by email or by phone