外贸BC客服邮件范本英文.docx

1、外贸BC客服邮件范本英文售前邮件模板自取 pick upThanks for your email.We are so sorry for that our company policy dont accept to pick up by customer, please dont worry , we will test and pakeage your order well and well before we send it .Thank you for your understanding.If you have any other questions, feel free to co

2、ntact us.Best Regards运费高 higher shipping costThanks for your email.We marked the shipping cost higher because the ebay fee charged by the item price but not the shipping cost.Then we marked the shipping cost higher . But our total price (price +shipping cost) is the lowest price on eBay. My friend y

3、ou just need see the total price(price+shipping cost) .If you have any other questions, feel free to contact us.Best Regards保修How to Warranty?Thanks for your email.This item is the top-quality. So during 2 years warranty time, mostly it will not have any problem. If it has the problem, we will send

4、you the replacement to replace it. Mostly it will be resolved. Finally, if the problem still can not be resolved, then please send item back to us and then we will exchange a new one or refund you once we receive it.If you have any other questions, feel free to contact us.Best RegardsWe have a profe

5、ssional technical support group for all the item selling. If you need any assistance on your item problem, please do not hesitate to contact us, our technical support will be there to assist you. And if you have more questions about the motor or there is anything we can do for you, please feel free

6、to contact us. We are always happy to hear from you. Kind regards!退货政策Return policyThank Thanks for your email.We can accept the item return during 60 days.And if it is the customer fault lead to return, then we will refund the money deduct the shipping costIf it is our fault lead to return, then we

7、 will refund you full money including the shipping cost.If you have any other questions, feel free to contact us.Kind regards电压/插头 voltage/ plugThanks for your email.The item suits for your country power voltage and your country plug.If you have any other questions, feel free to contact us.Kind rega

8、rds为什么拒绝offerThanks for your email.wecant accept your offer because Our total price (price + shipping cost) already is the lowest price on eBay.It is nearly no profit sale. Hope that you can understand. We will provide the best service to you including the delivery service and warranty service.If yo

9、u have any other questions, feel free to contact us.Kind regards询价/报价第一次询价Ths for your email and your interest in our item.We will ship the item to you with tracking number within 8h once your payment cleared . The total price (shipping cost + price) for 1 piece is XXX USD/GBP. It will take about 3-

10、5 days to your hand. After we send out the item, then we will send you the tracking number within 2days.If you have any other questions, feel free to contact us.Kind regards还价Ths for your email and your interest in our item.Our total price (price + shipping cost) already is the lowest price on eBay.

11、 It is nearly no profit sale. Hope that you can understand. We will provide the best service to you including the delivery service and warranty service.If you have any other questions, feel free to contact us.Kind regards买多个是否有折扣Ths for your email and your interest in our item.Our total price (price

12、 + shipping cost) already is the lowest price on eBay. It is nearly no profit sale. Now we can give you only XX USD/GBP further discount. So the total price (Price+Shipping cost) for XX pieces is XXX USD USD/GBP. We will provide the best service to you including the delivery service and warranty ser

13、vice.If you have any other questions, feel free to contact us.Kind regards付款方式Payment methodThs for your email .We accept the paypal, credit card, western union, and bank wire transfer payment.Fisrt, Paypal information:Our paypal account is . also we can send you the paypal invoice and then you pay

14、for it.Second, Credit card:You can pay for the paypal invoice directly using your credit card. Third , Credit card information:First name: Qili Last name: JiangCountry: ChinaCity: ShanghaiThe last , Bank wire transfer information:If you have any other questions, feel free to contact us.Kind regardsP

15、aypal付款不成功Sorry and sorry for any problem .Now you can resolve the problem from the following two method. You can choose one method.发货发货方式和仓库/shipping method and wearhouseThs for your email and your interest in our item.We will ship the item to you via Fedex /EMS with tracking number. It will take a

16、bout 3-5 days to your hand. After we send out the item, then we will send you the tracking number within 2days.If you have any other questions, feel free to contact us.Kind regards客户要求发其他物流Thank you for your email.Usually we ship the item per FEDEX or UPS from our US/UK warehouse. But if you need an

17、d we will change to ship by DHL for you.Also you need to pay for xxUSD extra shipping cost caused by DHL(because per DHL the shipping cost will be higher)So if you are agree about that, the total price will be 315USD/GBP (the item price+the shipping cost per DHL) Now you can buy the item on eBay , w

18、e will send you the ebay invoice .and then you can pay for it ,you can leave us a eBay note after you pay for it . If you have any other questions, feel free to contact us.Kind regards部分国家不发货Thank you for your email.We are very sorry to tell you that, we couldnt send this item to your contour becaus

19、e of custom problem Sorry about that. And we hope you can understand us.hope we can do business in the future!Best Regards是否有说明书Thank you for your email.Yes, we will provide professional instruction in English .If you have any other questions, feel free to contact us.Kind regards是否有关税 tax 无关税国家Thank

20、 you for your email.We already sent thousands of quantity packages to your country. Do not have any package be charged tax. So we guarantee it is no tax to your country. Or we will pay for it for you.If you have any other questions, feel free to contact us.Kind regards可能产生关税的国家Thank you for your ema

21、il.We will mark the item at the lower value for you so that you do not need to pay for the tax or only need to pay for a little tax.If you have any other questions, feel free to contact us.Kind regards询问品名后标注的字母意义Thank you for your email.Thank you for your email and the letter a, b, c after the item

22、 title.The listings items are exactly the same item. We use the letter a, b, c at the end of the listing title to mark it as the different day listing. The items are exactly the same item.If you have any other questions, feel free to contact us.Kind regards未付款要取消交易Thank you for your email.Sorry and

23、sorry for any problem , because ebay system will open an unpaid item case for all the orders automatically that havent been paid within 8days ,and It must be closed automatically after 4 days.please dont worry,there is no any problem with your eBay account.If you have any other questions, feel free

24、to contact us.Kind regards未付款case（未关闭）Thank you for your email.We are so sorry for the inconvenience but we have to explain to you that we do not mean to open the case to you. It is ebay system will open an unpaid item case for all the orders automatically that havent been paid within 8days ,and It

25、must be closed automatically after 4 days.please dont worry,there is no any problem with your eBay accountAnd Just now we check your order and found it will closed within X daysIf you have any other questions, feel free to contact us.Kind regards未付款case（已关闭）Thank you for your email.We are so sorry f

26、or the inconvenience but we have to explain to you that we do not mean to open the case to you. It is ebay system automatically will open an unpaid item case for all the orders that havent been paid within 8days ,and It must be closed automatically after 4 days.please dont worry,there is no any prob

27、lem with your eBay accountAnd Just now we check your order and found the unpaid item case has been closed.If you have any other questions, feel free to contact us.Kind regardsamazon其他卖家Thank you for your email.Your email has been recieved and will be replied soon when it is available.Kind regards客户问

28、是否包含增值税 VATThank you for your email .sorry and sorry for this problem that our total price do not include the VAT.If you have any question please feel free to contact with us . Kind regards春节回复客户Dear Sir or Madam:Thanks for your email. Because the international time is different. We are midnight whe

29、n you are daytime .It is the Chinese Spring Festival Holiday from Jau 30th to Feb 4th in Chinese. All the sellers do not work in our country during Chinese Spring Festival Holiday.1. If you send us the email, we will reply your email within 2 days .2. If you want to buy the item, we will send out al

30、l the items on 29 January. If you are very urgent, please email us, we will send the item according to your request.3. If you already received your item and your item has any problem, please email us the problem in detail, we will reply your email within 2 days.Thanks for your waiting!Have a good da

31、y!售后邮件模板通知客户不要开投诉/差评EbayPlease DO NOT OPEN EBAY CASE OR?LEAVE?NEGATIVE FEEDBACK before we resolve problem for you . or?If?you?have?any?question?with?item,?please?contact?with?us?by?email?or?by?phone,?we are the best trust seller ,we can resolve any problem for you .Youritemcomeswithtwoyearswarranty.Soifyouritemhasanyproblemwithintwoyears,pleasedonothesitatetocontactus,wearealwaysheretoserviceyou.AmaoznPleasedonotopentheA-to-Zcliamorleavenegative Neutralfeedback before we resolve problem for you . orIfyouhaveanyquestionwithitem,pleasecontactwithusbyemailorbyphone