ebay德国退货模板.docx

ebay德国退货模板.docx

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ebay德国退货模板

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ebay德国退货模板

　　篇一：

ebay信息回复模板3

　　客人请求取消定单

　　hi,thankyouforcontactingus

　　asyourrequest,wesentacancelrequesttoyou.pleaseacceptthatthenyoudonothavetopayanything.

　　welcomebackanytime,hopetodealwithunexttime.

　　ifyoucan,pleaseleaveuspositivefeedbackwith5starwhichisveryimportantforus.wewillleaveuapositivefeedbackautomaticallyoncewereceiveyourpositivefeedback.

　　manythanks

　　客人重复购实,询问取消一个定单.

　　hi,thankyouforyourcustom.

　　wefoundthatyoumadetwoorderbutonlypaidforone.pleasecheckyourpurchaselist,ifyoudowantboth,pleasepayfortheotherone.ifyoudowantonlyone,wecancanceltheanotheroneforyoubeforeebayopenaunpaidcaseautomatically.pleaseletmeknowasap,otherwiseebaysystermthanks

　　hi,thankyouforyourmessage.

　　wejustseperatetheinvoicetoyou,andwejustsendacancelrequesttoyouforone,plsacceptthatthenyoucanonlypayforone.thanks

　　客人要求取消已经开unpaidcase的回复

　　hi,thankyouforyourmessage.

　　ebaywillautomaticallysendapaymentreminderifitstillnotreceivethepaymentinoneweek.wecancanceltheorderforyoubeforeebayopenaunpaidcaseautomatically.butweareunabletocancelthepaymentreminderandthetransactiononceebaysentit.butpleasedonotworry,itwillcloseautomaticallythen,youdonothavetopayforthat.

　　thanks

　　客人一个取消,一个发货

　　hi,thankyouforyourquickresponse.

　　asyourrequest,wesentacancelrequesttoyou.pleaseacceptthatthenyoudonothavetopayanything..

　　wehavepostonetoyoutoday.

　　pleasebearinmindthattheitemisshippedfromchinaandittakes16to30daystoreachmostcountry.pleasebemorepatientforthat.

　　thanks

　　客人要求退款取消定单.

　　hi,thankyouforyourmessage.

　　asyourequest,wehaveprocessedfullrefundtoyouthroughpaypal.pleasecheckit.

　　meanwhile,wesentacanceltransactionrequesttoyou.pleaseacceptthatthenyoudonothavetopayanything.

　　welcomebackanytime,hopetodealwithunexttime.

　　ifyoucan,pleaseleaveuspositivefeedbackwith5starwhichisveryimportantforus.wewillleaveuapositivefeedbackautomaticallyoncewereceiveyourpositivefeedback.

　　manythanks

　　客人地址不详

　　hi,thankyouforyourpayment.

　　couldyouconfirmyourshippingaddressforusplease.aswefoundthattherewasnohousenumberonyouraddresswhenwepackageittoday.asyouknow,buyershouldmakesuretheiraddressinpaypalorebayiscorrectandvalid.pleasegetbacktousasap,otherwisewewillpostin2workingdayslaterifwehavenotheardfromyou.

　　thanks

　　客人购买giftbox,要求取消.

　　hi,thankyouforyourpayment.

　　unfortunately,asclearlystatedinthelisting,wedonotsellgiFtboxseperately.giftboxisforpeopelwanttowrappwalletasapresent.giftboxisfree,wecharge￡0.99extraisforpostageextracost.weapprecaitethatyoucanreadthefulldescriptionagain.yourunderstandingwillbemuchappreciated.wewillprocessfullrefundtoyouthenandcancelthetransactionifyoudonotliketopurchaseawallet.hopetohearfromyouasap.

　　thanks

　　客人询问批发

　　hi,thankyouforcontactingus.

　　wearehappytodothewholesalebusinesswithsomeothersellers.andwedohavesomegoodretailbuyersfromothercoutrysofar.

　　beforewetakeaboutthewholesalepricefor10pcs,100pcsoreven1000pcs.istronglyrecommendthatyoucantry1pcsfirst.onceyoureceivetheitem,youwillfindthequalityanddesign.itdoesnotmakeanysenceifyoudidnotseethequality,isitwecansupplyyouinmanydifferentitemsandstyles.

　　pleasegetbacktousthen

　　thanks

　　客人要求换货,但已发货

　　hi,thanksforyourmessge.

　　unfortunately,accordingtoebaypolicywehavetopackagein24hoursoncereceivingthefullpayment.soyouritemwaspostagedyestoday.youshouldleaveamessagewhenyoumakeapayment.

　　yourunderstandingwillbemuchappreciated

　　客人要求缩短运输时间

　　hi,thanksforyourmessage

　　ifyouaddanadditional￡0.95forregistrationfee,wewillpostitbychinapostRegisteredtrackableairmail.aswestatedatimetableaboutthedeliverytimeinthelisting,normallyittakes12to20daystouk.

　　soifyoutakethisoffer,plsaorderwithoutpaymentandleaveamessageforusthenwewillsendyouanewinvoice

　　haveagoodday

　　客人东西坏了要求其发图片

　　hi,thankyouforcontactingus.

　　sorrytohearthat.allitemare100%brandnewwithfullpackageandithadbeenfullycheckedbeforesendingout..weappreciatethatyoucantakesomephotoandsendthephotostotheebaymessageasattachment..pleasedonotworry,wewilldoourbesttosortoutanyproblemforyou.

　　thanks

　　（ps）hereisthewayhowtouploadphotointhemessageasattachment,firstyouclickreply,thenclickattachphotos,thenyoucanuploadphotos.

　　plsgetbacktousifuneedmorehelp.thanks

　　篇二：

速卖通服务条款模板

　　一．通用服务条款模板

　　shipment:

　　whenyouplaceanorder,pleasechooseashippingmethodandpayfortheorderincludingtheshippingfee.wewillsendtheitemswithin3daysonceyourpaymentiscompleted.

　　wedonot

　　guaranteedeliverytimeonallinternationalshipmentsduetodifferencesin

　　customsclearingtimesinindividualcountries,whichmayaffecthowquicklyyourproductisinspected.pleasenotethat

　　buyersareresponsibleforalladditionalcustomsfees,brokeragefees,duties,andtaxesforimportationintoyour

　　country.theseadditionalfeesmaybecollectedattimeofdelivery.wewillnotrefundshippingchargesforrefusedshipments.

　　theshippingcostdoesnotincludeanyimporttaxes,andbuyersareresponsibleforcustomsduties.

　　1.承诺3天内发货（时间自定义）

　　2.买家必须承担关税

　　Returns:

　　wedoourbesttoserveourcustomersthebestthatwecan.

　　wewillrefundyouifyoureturntheitemswithin15daysofyourreceiptoftheitemsforanyreason.however,thebuyershouldmakesurethattheitemsreturnedareintheiroriginalconditions.iftheitemsaredamagedorlostwhentheyarereturned,thebuyerwillberesponsibleforsuchdamageorloss,andwewillnotgivethebuyerafullrefund.thebuyershouldtrytofileaclaimwiththelogisticcompanytorecoverthecostofdamageorloss.

　　thebuyerwillberesponsiblefortheshippingfeestoreturntheitems.

　　1.买家收到货15天时间内可以提起退货要求（时间可以设置长，但不能设置短）

　　2.买家必须保证退回的货物完好，若有损坏或者丢失，买家需要承担责任

　　3.买家需要承担退回的运费

　　warrantysanythingicanhelpwith,donthesitatetotellme.bestRegards

　　$myname

　　译文：

感谢您继续支持我们，我们正在改善我们的服务，质量，采购等。

如果您可以给我们一个积极的反馈，我们会非常感激，因为这对我们来说是一个很大的鼓励。

如果有什么我可以帮助，

　　不要犹豫请告诉我。

　　货物断货

　　dear$buyer,

　　weareverysorrythatitemyouorderedisoutofstockatthemoment.iwillcontactthefactorytoseewhenitwillbeavailableagain.iwouldliketorecommendsomeotheritemsofsimilarstyles.hopeyoulikethemtoo.youcanclickonthefollowinglinktocheckthemout

　　xxxxxxxxxxxxxxxxxxxxxxxxxxxx.ifthere’sanythingicanhelpwith,pleasefeelfreetocontactus.thanks！

　　bestRegards

　　$myname

　　译文：

真是对不起，您订购的产品目前缺货，我会与工厂联系什么时候能补上，并将随时告知你。

以下链接提供的产品也很不错xxxxxxxxxxxxxxxxxxxxxxxxxxxx，您可以看看。

有什么我可以帮忙的，请随时与我们联系。

谢谢！

　　提示：

请在横线处添加同类产品的链接。

　　折扣

　　dear$buyer,

　　thanksforyourmessage.well,ifyoubuybothofthexxxxitems,wecanofferyouaxxx%discount.onceweconfirmyourpayment,wewillshipouttheitemsforyouintime.

　　pleasefeelfreetocontactusifyouhaveanyfurtherquestions.

　　thankstbereleasedtousuntilyouaresatisfiedwiththeproductandagreetoreleasethemoney.wesincerelylookforwardtoestablishinglongbusinessrelationshipwithyou.

　　Regards

　　$myname

　　译文：

我很高兴收到你的邮件。

虽然我在dhgate没有多少评价，但我一直在ebay做业务多年，我对我的产品很有信心。

此外dhgate提供第三方担保支付服务，这意味着付款将不会发放给卖方，直到您对产品质量和交易非常满意。

希望能够与您长期合作，谢谢。

　　发货几天后买家没收到货

　　dear$buyer,

　　wesentthepackageoutonxxxxxxxxxxxxxx,andwehavecontactedtheshippingcompanyandaddressedtheproblem.wehavegotbacktheoriginalpackageandresentitbyups.thenewtrackingnumberisxxxxxxxxxxxxxx.

　　iapologizefortheinconveniencesandhopefullyyoucanreceivetheitemssoon.ifyouhaveanyproblems,don’thesitatetotellme.

　　$myname

　　译文：

我们已经在xxx月xxx号发送包裹，根据您的反馈，我们已经联系货运公司并确认问题。

我们将找回原来的包裹并重新寄送,新的货运单号是xxxxxxxxxxxxxx,使用的是ups。

我对此感到十分抱歉，希望您能尽快收到。

有任何疑问，请告诉我。

　　提示：

请填写发货日期和货运单号。

　　向买家推荐新品

　　dear$buyer,

　　aschristmas/newyear/……iscoming,wefoundxxxxxxxxxxxxxxhasalargepotential

　　market.manycustomersarebuyingthemforresaleonebayorintheirretailstoresbecauseofitshighprofitmargin.wehavealargestockofxxxxxxxxxxxxxx.pleaseclickthefollowinglinktocheckthemoutxxxxxxxxxxxxxxxxxxxxxxxxxxxx.ifyouordermorethan10piecesinoneorder,youcanenjoyawholesalepriceofxxx.thanks.

　　Regards

　　$myname

　　译文：

随着圣诞节/新年/……的来临，我们发现xxxxxxxxxxxxxx产品拥有一个大型潜在市场。

我们有大量的畅销的xxxxxxxxxxxxxx产品。

请单击下面链接

　　xxxxxxxxxxxxxxxxxxxxxxxxxxxx查看它们。

如果你一个订单购买xxx件我们可以给批发价格。

感谢您的惠顾。

　　提示：

请填写产品名称、产品链接地址和购买件数。

　　收到好评后

　　dear$buyer,

　　thankyouforyourpositivecomment.yourencouragementwillkeepusmovingforward.

　　wesincerelyhopethatwe’llhavemorechancestoserveyou