外贸开发客户邮件全过程.docx

外贸开发客户邮件全过程.docx

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外贸开发客户邮件全过程

我：

Goodmorning,it'sTerryfromChina,weprovideclothhangers,asIsawsomehangersonyourwebpage,Ithinkyoumightneedsomeofourproducts,couldyoupleasetellmewhomshouldItalkto?

客户：

Youshouldtalktome.Couldyoupleasesendyourproductinformationtome?

我：

I'mgladtodoso.CouldIhaveyournameandemailaddressplease?

客户：

MynameisLucy,youcouldsendtheemailto***************.au

我：

Thanks,I'mgoingtosendtheemailtoyou.Haveaniceday.

客户：

Thanksforcalling,youaswell,bye.

我：

Bye

HiLucy,

It'sbeenagreatpleasuretotalkwithyouviathephone.

It'sTerryfromChina,wearemanufacturerofallkindsofclotheshangers.

WehaveattachedourproductE-cataloginthisemail,whichisforyourconsideration,pleasetakeashortlookatit.

Sincewehavebeeninthisbusinessforover13years,weprovidehangerswithcompetitivepricesandreliablequality.

Ifyouareinterestedinanymodelsofourproducts,pleasefeelfreetoletusknow.

Wearelookingforwardtohearingfromyou.

Iwishyouallthebest,

Terry（SalesRepresentative）

HiTerry

thankyousomuchforcallingmeandalsoforemailingme

Iamcurrentlylookingforahangersuppliersoitwasverygoodtiming

iwillaskyoutoquoteonmycurrentcoathangers

Iwillalsoaskyoutohelpmedesignmyowncoathanger

itwillbeacoathangerwhichisacombinationofafewdifferenthangers

canyoupleasesendmeanimageofahangerwhichyoucanhang

pantswithnosliprailandaskirthangercombinedin  theonehanger?

lookingforwardtoreceivingyourpricingfor  thehangerswhichihaveattached

andyourideasaboutahangerwhichcancombinemanydifferentfeatures

regards

HiLucy,

It'ssogreattohearfromyou.I'msosorryforcouldnotreplyearlier,Igottwoclientsvisitingourfactorytodayandtomorrow,Ihadnotimetoreadandreplyyouremail.

It'sbeenagreatnewsforusthatyouarecurrentlylookingforhangersuppliers,wedobelievewecouldbetheonethatyouarelookingfor.

1）Pricesforthehangersthatyouhaveattachedareasfollowing,pleaseconfirm

Wood:

  US$  xxx/Piece  （FOBShenzhen）

Pant:

  US$  xxx/Piece  （FOBShenzhen）

Skirt:

  US$  xxx/Piece  （FOBShenzhen）

Abovepricesarebasedonthetotalquantityof1x20'GP.

Wecouldnotquotefortheplastichangerwithoutknowingit'sdimensions.Pleaseadvise.

2）Itwouldbeourpleasuretodisigncoathangersforyou.Attachedpicturesshowstwomodelsofourproductswhichwethinkyoumightbeinterestedin,pleaseconfirm.Wewouldbegladtohearyouropinionsonthehangersinyourmind,ifyoucouldtellustheshapeandcompositionsoftheproduct,whichcouldbemucheasierforustodesign.

Lookingforwardtohearingfromyou.

Kindregards,

HiTerry,

thankyouforyourquote

whatgreattiming-Iwasjustsendingyouthis

canyoupleasequotethishangerattached?

40cmwide

metalhookis8cmtostartoftopofhanger

hangeris15cminheight

regards

HiLucy

Thanksforyouremailandyourproductpictureaswell.

Sinceplastichangerisdifferentfromwoodenhanger,wecouldnotfigureouttheexactpricewithoutdetailinformationoftheproduct,suchasitsthickness,itsweight,etc.

Ifwecouldgetasampleofyourhanger,whichcouldbethebest.Sothatwecanfigureouteverythingmucheasier.

Lookingforwardtohearingfromyou.

Bestregards,

HiTerry,Idon'twanttosendmysampleoutjustyet-ageneralideaofpriceismuchbetterforme?

HiLucy,It'sokifyoudonotwanttosendyoursampleoutyet.

Couldyoupleaseletmeknowhowmanypcsyouwanttobuy?

Thepricewearegoingtoquotewouldbeclosertotheexactpriceifweknowthequantityoftheorder.

Bestregards,

HiTerry,

Tenthousandpieceswouldbeourfirstorder.

Pleaseunderstandthisproductishighlyconfidentialandisforyoutoseeonly

Thiswouldbeaongoingbusinessrelationshipandnotaonceoffdeal

Regards

HiLucy

Howabouttheweightofyouhanger?

Thepriceofplastichangerismainlydependonitsweight

thanks

HiTerry

ItisverylightIwillhavetoweighitin30minutes

0.077istheweight

HiLucy

FOBShenzhenpriceforeachpieceisABOUTXXXUSDbasedonthequantityof10.000pcs.

Exactpricecouldbefiguredoutonlyifwecanseethesample.

Bestregards,

HiTerry

thispriceisveryhighbutIamsurewecanworksomethingout

arethereanyothercostsinvolvedinthistransaction?

isyourofficeinShenzhen?

areyouhavingchineseholidayfor1stOctober-throughtto8thOctober?

HiLucy,

ThepriceIquotedisestimatedprice.Becausethequantityisnotthatlarge,theexportoperatingcostforeachpiecewouldbehigherthenifthequanlitycouldbeacontainer,youcouldunderstandthat,right?

Hopefullywecanfindawaytocutdownthepricealittlebitthetimewhenwegetyoursample.

WedonothaveofficeinShenzhen.OurfactoryislocatedinGuilin,whichisnotfarfromShenzhen,that'sthereasonwhyweusedtoquoteFOBShenzhenprices.Thereisn'tanyportinGuilin,it'saninlandcity,notthatbigeither,butthelaborpowerisverycheap,theworkers'salaryisverylow,whichcouldsavethecostoftheproducts.

Yes,1stOctoberisourNationalday,weusedtohaveoneweekholiday,butthisyear,3rdOctoberisMid-AutumnFestival,whichisoneofthemostimportantfestivalsinChina,sowewillhaveonemoredayoffthisyear.

Kindregards,

HiTerry,

canyouquotemeonaquantityof

50thousandpieces

onehundredthousandpieces

andacontainerload

thankyou

HiLucy,

Around40.000pcsfillsa20feetcontainer,80.000pcsfills1x40'GP.

Pricefor40.000pcs  XXXUSD

Pricefor80.000pcs  XXXUSD

Pricesarestillestimated,whichareforyourconsideration.

Bestregards,

Hiterry.aretheplastichangersmouldedinyourfactoryorareyououtsourcingthemoulding

regards

HiLucy,that'scorrect,wedoeverythingourselves,mouldedinourfactoryandmanufacturedinourfactoryaswell

Regards

Terry

thankyousomuchforyourprofessionalisminregardstomyquotes

iappreciateyourefficiencyandinstantreplytomyemails

IthinkthatitisanamazingcoincidencethatyoucalledmeinSydneywhenIwaslooking

forahangersupplier.

howdidyoufindme?

Terry-asIexplainedthisisallveryconfidential-IhopeIhaveyourtrust

IwouldliketosendyoumysamplebyairexpressbutitistheonlysamplethatIhave

wewillcallthissamplethexxxhangerfromhereon

Iwillthengothroughitwithyou

youmayhavesomesuggestionstomakeitbetterorsavememoney

somesuggestionshowweputmylogoontothehanger

Imustaskthatyousendthexxxhanger  backtomewithin2daysisthatpossible?

canyoudothat?

iwillalsosendyoumysamplesoftheother4hangersthatIcurrentlysell

youcankeepthesesamplesandquoteaccordingly

havealovelyweekend

regards

Terry

Goodmorning

Whichaddressisitbesttosendyouthesamples?

HowmuchshouldIpayforthemoulds?

Regards

GoodMorning,

ThanksforyourEmail.

Followingistheaddressyoucouldsendsamplesto,pleaseconfirm

CompanyName:

xxxxxx

Address:

xxxxxxxx

Contactperson:

Terry

ContactNumber:

xxxxxx

Thehangerismadeoffourparts,whichmeansweneedmakefourmouldsintotal,andthepriceforthemouldswouldbe3200USD,hopeitcouldbeacceptableforyou.

Warmregards,

HiLucy,

Werecievedthesamplestoday,andpassedthemtoourproductiondepartment.Theytoldmethepricesstaythesameaswhatwequotedbefore.Pleaseconfirm.

KindRegards,

Terry

okthankyouthatiswonderful

Iamreallyhappywithyourservice

thefirstorderwillbetenthousandpieces

withmanyrepeatordersafterthat

HiLucy,

How'syourweekend?

Iwrotethisemailonthepurposeoftellingyouthatourpeopletookyourhangeraparttoday,firstly,wefoundweshouldincreasethemouldsforthehanger,secendlywefoundoutthatthebodyofyourhangerismadeofABS,butwethoughtitwasmadeofPPthefirsttimewhenwesawpicturesandyoursample.AndthepriceofABSismuchmoreexpensivethanPP,becausethestrengthandflexilityofABSismuchhigherthanthatofPP.  

Andtheshouldersaremadeoftwomouldsonthepurposeofantislipping.Thetimewhenwecompletetheshouldersthehanger,wewillcoveraplasticfilmonit.Wearesurewecouldmakeexactlythesamehangersasyoursample.Butit'smuchmorecomplicatedthanwhatweexpected.Andthepricewouldchangealot.Weareaskingfor10centsmoreforeachpiecenow.Wealreadytriedourbesttokeeppricesforthemouldsthesameaswequoted.

I'msosorryforthis,andwearelookingforwardtohearingyouropinionsonthismatter.

Kindregards,

HITerry

thisisallbeginningtobebadnews......

firstlyyouchangedtheamountforthemoulds

andnowyouareincreasingthepriceofthehangerby10c-

thisisanincrediblylargeamounttoincreaseby

Ireallythoughtthatallofthiswasgoingtogoahead

Iwillhavetogetbacktotheothercompanieswhoareinterestedinmybusiness-

I'msureyoucanunderstandthis

Iamreallynotahardwomantodobusinesswithbutyouareworryingmeas

youarechangingyourmindsomuch.Ithoughtyourcompanycouldhaveseen

the"bigger  picture"andthiswasnotgoingtobeaonceofforder.I  wouldcontinuetopurchasefrom

yourcompany

Iwouldlikeyoutoreconsideryouroffers-pleasesendmeadetailedquotationforeachpiece,mouldetc

andfinnancialrequirementsyouneedfrommycompanysowearebothveryclear.

afterIreceivethat-Iwillconsiderit....

MayIpleaseaskyoutopackageupmyxxxhangerwithallofitsattachmentsand