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mis9etif11
Chapter11
EnterpriseApplicationsandBusinessProcessIntegration
True-FalseQuestions
1.
Enterprisesoftwareallowsdatatobeusedbymultiplefunctionsandbusinessprocessesforpreciseorganizationalcoordinationandcontrol.
Answer:
TrueDifficulty:
EasyReference:
p.380
2.
Companiescanusestatetransitiondiagramsprovidedbytheenterprisesoftwaretotailoraparticularaspectofthesystemtothewayitdoesbusiness.
Answer:
FalseDifficulty:
HardReference:
p.381
3.
MajorenterprisesoftwarevendorsincludeSAP,Oracle,PeopleSoft,andBaan.
Answer:
TrueDifficulty:
MediumReference:
p.383
4.
Enterprisesystemsuseaclient/serverarchitectureandhavenotyetbeenredesignedtotakeadvantageoftheWeb.
Answer:
FalseDifficulty:
MediumReference:
p.383
5.
Whendoingbusinessworldwide,enterprise-enabledorganizationsuseenterprisesystemstoemphasizefunctionalboundariesanddeemphasizecross-functionalcoordination.
Answer:
FalseDifficulty:
MediumReference:
p.383
6.
Enterprisesystemscanimprovemanagementreportinganddecisionmaking.
Answer:
TrueDifficulty:
EasyReference:
p.384
7.
Theupstreamportionofthesupplychainconsistsoftheorganizationsandprocessesfordistributinganddeliveringproductstothefinalcustomers.
Answer:
FalseDifficulty:
MediumReference:
p.386
8.
Supplychainsinlargemanufacturingcompaniesaremultitiered.
Answer:
TrueDifficulty:
MediumReference:
p.387
9.
TheSupplyChainCouncildevelopedaSupplyChainOperationsReferenceModelasa-processreferencemodelforsupplychainmanagementforthetransportationindustry.
Answer:
FalseDifficulty:
MediumReference:
p.386
10.
SCORidentifiesfivemajorsupplychainprocesses:
organize,research,plan,deliver,andreturn.
Answer:
FalseDifficulty:
MediumReference:
p.386
11.
Logisticsaccountsfor12to14percentofatypicalmanufacturer’scostofgoodssold.
Answer:
TrueDifficulty:
MediumReference:
p.387
12.
Supplychaininefficienciescanwasteasmuchas25percentofacompany’soperatingcosts.
Answer:
TrueDifficulty:
MediumReference:
p.387
13.
Lowinventoryactsabufferforthelackofflexibilityinthesupplychain.
Answer:
FalseDifficulty:
MediumReference:
p.387
14.
Rippleeffectisthedistortionofinformationaboutthedemandforaproductasitpassesfromoneentitytothenextacrossthesupplychain.
Answer:
FalseDifficulty:
MediumReference:
p.387
15.
Supplychainexecutionsystemsenablethefirmtogeneratedemandforecastsforaproductandtodevelopsourcingandmanufacturingplansforthatproduct.
Answer:
FalseDifficulty:
HardReference:
p.388
16.
Ametricisastandardmeasurementofperformance.
Answer:
TrueDifficulty:
EasyReference:
p.389
17.
Throughputisthetotalelapsedtimetocompleteabusinessprocess.
Answer:
FalseDifficulty:
MediumReference:
p.389
18.
Inthepre-Internetenvironment,supplychaincoordinationwashamperedbythedifficultiesofmakinginformationflowsmoothlyamongdifferentinternalsupplychainprocesses.
Answer:
TrueDifficulty:
EasyReference:
p.389
19.
Intranetscanbeusedtointegrateinformationfromisolatedbusinessprocesseswithinthefirmtohelpthemmanagetheirinternalsupplychains.
Answer:
TrueDifficulty:
EasyReference:
p.390
20.
TheInternetprovidesastandardsetoftoolsthatcanbeusedbycompaniesallovertheworldtocoordinateoverseassourcing,transportation,communications,financing,andcompliancewithcustomsregulations.
Answer:
TrueDifficulty:
MediumReference:
p.391
21.
Inapush-basedmodel,actualcustomerordersorpurchasestriggereventsinthesupplychain.
Answer:
FalseDifficulty:
MediumReference:
p.391
22.
Inapull-basedmodel,productionmasterschedulesarebasedonforecastsofdemandforproducts.
Answer:
FalseDifficulty:
MediumReference:
p.391
23.
DellComputersisanexampleofapush-basedmodel.
Answer:
FalseDifficulty:
MediumReference:
p.392
24.
Totalsupplychaincostsrepresentthemajorityofoperatingexpensesformanybusinessesandinsomeindustriesapproach75percentofthetotaloperatingbudget.
Answer:
TrueDifficulty:
HardReference:
p.393
25.
Customerrelationshipmanagementcanhelporganizationsidentifycustomerswhocostalottoattractandtokeep.
Answer:
TrueDifficulty:
HardReference:
p.393
26.
Cross-sellingmarketscomplementaryproductstocustomers.
Answer:
TrueDifficulty:
EasyReference:
p.395
27.
MajorCRMapplicationsoftwarevendorsincludeSiebelSystems,Clarify,and.
Answer:
TrueDifficulty:
EasyReference:
p.394
28.
Bundlingisonekindofcross-sellinginwhichacombinationofproductsissoldasabundleatapricehigherthanthetotalcostoftheindividualproducts..
Answer:
FalseDifficulty:
EasyReference:
p.395
29.
SiebelSystemsisthemarket-leadingvendorofcustomerrelationshipmanagementsoftware.
Answer:
TrueDifficulty:
EasyReference:
p.395
30.
Single-channelcustomersareknowntohaveahigherlifetimevaluethanmultichannelcustomers.
Answer:
FalseDifficulty:
MediumReference:
p.397
31.
AnalyticalCRMusesacustomerdatawarehouseandtoolstoanalyzecustomerdatacollectedfromthefirm’scustomertouchpointsandfromothersources.
Answer:
TrueDifficulty:
MediumReference:
p.398
32.
Whenbuildinganenterprisesystem,thebenefitsareeasilyquantifiedatthebeginningoftheproject.
Answer:
FalseDifficulty:
EasyReference:
p.399
33.
SAPsmySAPandOracle’se-BusinessSuitearebothexamplesofsoftwarevendorsthathavedevelopedWeb-enabledsoftwareforenterprisesolutions.
Answer:
TrueDifficulty:
EasyReference:
p.399
34.`
Aservicesuchasorder-to-cashrequiresdatafromenterpriseapplicationsandfinancialsystemstobefurtherintegratedintoanenterprise-widecompositeprocess.
Answer:
TrueDifficulty:
MediumReference:
p.401
35.
SAP’sversionofcross-applicationservicesiscalledXRP.
Answer:
FalseDifficulty:
HardReference:
p.401
36.
Thecostsofenterprisesystemsaremoderatecomparedtothebenefitstheyachieve,arenotnoticeable,andoftenincurpoliticalsupport.
Answer:
FalseDifficulty:
MediumReference:
p.403
37.
Oneofthechallengesassociatedwithenterprisesystemsisrealizingstrategicvalue.
Answer:
TrueDifficulty:
MediumReference:
p.405
38.
Primaryadvantagesofenterprisesystemsincludetheireaseofimplementationandflexibility.
Answer:
FalseDifficulty:
MediumReference:
p.405
39.
Enterprisesystemsrequirechangesinbusinessprocesses,organizationalstructure,andorganizationalculture.
Answer:
TrueDifficulty:
MediumReference:
p.406
40.
ManyfirmsembracingCRMunderestimatetheextenttowhicheveryfacetoftheenterprisemustbeinvolvedandintegratedintothecustomerrelationship.
Answer:
TrueDifficulty:
MediumReference:
p.403
Multiple-ChoiceQuestions
41.
Asetofintegratedsoftwaremodulesforfinanceandaccounting,humanresources,manufacturingandproduction,andsalesandmarketingthatallowsdatatobeusedbymultiplefunctionsandbusinessprocessesbestdescribes:
a.processmanagementsoftware.
b.enterprisesoftware.
c.collaborationsoftware.
d.applicationsoftware.
Answer:
bDifficulty:
MediumReference:
p.380
42.
Thistypeofsoftwareenablesdatatobeusedbymultiplefunctionsandbusinessprocessesforpreciseorganizationcoordinationandcontrol:
a.groupware.
b.applicationsoftware.
c.collaborationsoftware.
d.enterprisesoftware.
Answer:
dDifficulty:
MediumReference:
p.380
43.
Thissoftwareisbuiltaroundthousandsofpredefinedbusinessprocesses:
a.processmanagementsoftware
b.collaborationsoftware.
c.enterprisesoftware.
d.groupwaresoftware.
Answer:
cDifficulty:
MediumReference:
p.381
44.
Processmapsorreferencemodelsprovidedbyenterprisesoftwarevendorsarebasedonbusinessprocessknowledgeand:
a.cross-selling.
b.bestpractices.
c.metrics.
d.push-models.
Answer:
bDifficulty:
MediumReference:
p.381
45.
Themostsuccessfulsolutionsorproblem-solvingmethodsforconsistentlyandeffectivelyachievingabusinessobjectivebestdescribes:
a.businessmodule.
b.formalsystem.
c.businessprocess.
d.bestpractices.
Answer:
dDifficulty:
MediumReference:
p.381
46.
Whentailoringaparticularaspectofasystemtothewayacompanydoesbusiness,enterprisesoftwarecanprovidethecompanywith:
a.configurationtables.
b.projectworkbooks.
c.datadictionaries.
d.statetransitiondiagrams.
Answer:
aDifficulty:
MediumReference:
p.381
47.
NestléSA,installeda______________________enterprisesystemasawayofstandardizingandcoordinatingitsbusinessprocessesin500facilitiesin80countries.
a.SAPR/3
b.Oracle
c.Baan
d.PeopleSoft
Answer:
aDifficulty:
HardReference:
p.384
48.
Anetworkoforganizationsandbusinessprocessesforprocuringrawmaterials,transformingthesematerialsintointermediateandfinishedproducts,anddistributingthefinishedproductstocustomersiscalleda:
a.distributionchannel.
b.supplychain.
c.valuechain.
d.marketingchain.
Answer:
bDifficulty:
MediumReference:
p.385
49.
TheSupplyChainCouncildevelopedacross-industryprocessreferencemodelforsupplychainmanagementcalled:
a.SCOR.
b.SCCM.
c.TCP/IP.
d.MRP.
Answer:
aDifficulty:
HardReference:
p.386
50.
AccordingtoSCOR,thesourceprocess:
a.consistsofprocessesassociatedwithreturningproductsorreceivingreturnedproducts,includingpostdeliverycustomersupport.
b.consistsofprocessesthatprovidefinishedgoodsandservicestomeetactualorplanneddemand,includingordermanagement,transportationmanagement,anddistributionma
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