人力资源管理期末复习材料1.docx

人力资源管理期末复习材料1.docx

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人力资源管理期末复习材料1

Chapter1HumanResourceManagement:

GainingaCompetitiveAdvantage

1:

Competitivenessreferstothecompany'sabilitytomaintainandgainmarketshareinitsindustry.a.Trueb.False

2:

ResponsibilitiesthattheHRdepartmentissolelyresponsibleforincludealloftheseexcept

a.testing.b.laborlawcompliance.c.outplacement.d.employmentinterviewing.

3:

Giventheimportanceofoutsourcing,oneoftheleastimportantrolesthatHRMcanplaytodayisthatofastrategicpartner.a.Trueb.False

4:

WhichoftheserolesrequirethatHRMhelptransformorganizationstomeetthenewcompetitiveconditions?

a.Strategicpartnerb.Employeeadvocatec.Changeagentd.Administrativeexpert

5:

Whichofthesereferstothepracticeofprovidingemployeeson-lineaccesstoinformationaboutHRissuesandchoices?

a.Strategicdesignb.Self-servicec.Outsourcingd.Personneladministration

6:

WhichoftheseisthecompetitivechallengethatcompanieswillfaceinthenextdecadethatwillincreasetheimportanceofHRmanagementpractices?

a.Thechallengeoflowperformanceworksystemb.Thechallengeoftheoldeconomy

c.Thechallengeofsustainabilityd.Thelackofcompetitiveenvironmentchallenge

7:

SHRM,theworld'slargesthumanresourcemanagementassociation,provideseducationandinformationservices,conferencesandseminars,governmentandmediarepresentation,andonlineservices.a.Trueb.False

8:

Unfortunately,competitionforlaborisnotinfluencedbythenumberandskillofpersonsavailableforfull-timework.

a.Trueb.False

9:

_______referstothecreativity,productivity,andserviceprovidedbytheemployees.

a.Empoweringb.Intellectualcapitalc.E-businessd.Psychologicalcontract

10:

Occupationswithlargestjobgrowthincludealloftheseexcept

a.registerednurses.b.waitersandwaitresses.c.foodpreparationandserviceworkers.d.computeroperators.

11:

Alearningorganizationembracesacultureoflifelonglearning,enablingallemployeestocontinuallyacquireandshareknowledge.a.Trueb.False

12:

DownturnsintheUSAeconomychangesexpectationsforpsychologicalcontractsofemploymentby:

a.increasingemployees'demandforlifetimejobsecurity

b.decreasingemployers'demandforexcellenceincustomerservice

c.increasingemployees'responsibilitiestoself-managetheirownworkcareers

d.decreasingtheuseofalternativeworkarrangementsandnon-traditionalworkers

13:

Physiologicalcontractdescribeswhatanemployeeexpectstocontributeandwhatthecompanywillprovidetotheemployeeforthesecontributions.a.Trueb.False

14:

________and_______hasmadethenotionofaforty-hourworkweekobsolete.

a.Theserviceeconomy;thedomesticcompetitiveenvironment

b.Theserviceeconomy;thelowperformanceworksystem

c.Thelowperformanceworksystem;theteamworkenvironment

d.Theglobalizationoftheworldeconomy;thedevelopmentofe-commerce

15:

Thebalancescorecarddiffersfromtraditionalmeasuresofcompanyperformancebyemphasizingthatthecriticalindicatorschosenarebasedonthecompany'sbusinessstrategyandcompetitivedemands.a.Trueb.False

16:

Whichofthesegivesmanagersanindicationoftheperformanceofacompanybasedonthedegreetowhichstakeholderneedsaresatisfied?

a.Thebalancedscorecardb.Thehigh-performanceworksystemchallenge

c.Outsourcingd.AHumanResourceInformationSystem

17:

___________isacompanywideefforttocontinuouslyimprovethewayspeople,machine,andsystemsaccomplishwork.a.Alternativeworkarrangementb.Jobdesignc.TQMd.Managingdiversity

18:

CorevaluesofTQMinclude:

a.everyemployeeinthecompanyreceivestraininginquality

b.managersmeasureprogresswithfeedbackbasedondata

c.methodsandprocessaredesignedtomeettheneedsofinternalandexternalcustomersd.allofabove

19:

TheISO9000:

2000standardsweredevelopedbytheInternationalorganizationforstandardizationinGeneva,Switzerland.a.Trueb.False

20:

Whichoftheseincludespersonsactivelyseekingemployment?

a.Distributedworkforceb.Externallabormarket

c.High-performanceworksystemsd.Internallaborforce

21:

Thelaborforceofcurrentemployeesandpersonsactivelyseekingemploymentisreferredtoastheexternallaborforce.

a.Trueb.False

22:

Itisprojectedthatby2012theworkforcewillbe80percent_______.a.blackb.Asianc.Hispanicd.white

23:

"Traditionalists"employeesbornbetween1925and1945,tendtobecomfortablechallengingthestatusquoandauthority.a.Trueb.False

24:

Theeffectivemanagementofaculturallydiverseworkenvironmentyieldscompetitiveadvantagetoacompanybecause:

a.ofcostdifferencesindoingagoodversuspoorjobofintegratinguniquepeopleintotheorganizationalfamily.

b.thosecompanieshavingthebestreputationsformanagingdiversitywillalsoattractthepremiumfemaleandminoritytalent.

c.heterogeneousproblem-solvinggroupsgeneratebetterdecisionsandsuperioranalysesofcriticalbusinessissues.

d.allofthese

25:

Overthepast25years,alloftheseareasoflegalenvironmenthaveinfluencedHRMexcept:

a.equalemploymentopportunitylegislation.b.employeespayandbenefits.

c.employeecompetitionlegislation.d.jobsecurity

26:

Ethical,successfulcompaniescanbecharacterizedbyallbutwhichoftheseprinciples?

a.Intheirrelationshipswithcustomers,vendors,andclients,thesecompaniesemphasizetheirownbenefits.

b.Employeesassumeresponsibilityfortheactionsofthecompany

c.Theyhaveasenseofpurposetheemployee'svalueanduseintheirday-to-daywork

d.Theyemphasizefairness.

27:

Whichofthesemaximizesthefitbetweenthecompany'ssocialandtechnicalsystems?

a.Contingencyworksystemb.High-performanceworksystem

c.InternalandExternallaborforcesystemsd.Progressivedisciplinesystem

28:

Useofnewtechnologyneedstobesupportedbyspecifichumanresourcepracticeswhichincludes;

a.employeesreceiveformalperformancefeedback.

b.rewardsandcompensationandlinkedtocompanyperformance.

c.employeeschooseorselectnewemployeesorteammembers.d.allofthese

29:

Asystemusedtoacquire,store,manipulate,analyze,retrieve,anddistributedinformationrelatedtothecompany'shumanresourcesiscalleda（n）:

a.HRIS.b.progressivedisciplinesystem.c.IRS.d.contingentworkforcesystem.

30:

WhichoftheseisamajordimensionofHRMpracticescontributingtocompanycompetitiveness?

a.Compensatinghumanresourcesb.Acquiringandpreparinghumanresources

c.Managingthehumanresourceenvironmentd.Allofthese.

AnswerforChapter1

1a2d3.b4.c5.b6.c7.a8.b9.b10.D11.a12.c13.A14.d15.A16.A17.C18.D19.a20.B21.b22.d23.b24.d25.c26.a27.b28.d29.a30.d

Chapter2StrategicHumanResourceManagement

1:

Strategichumanresourcemanagementreferstothepatternofplannedhumanresourcedevelopmentsandactivitiesintendedtoenableanorganizationtoachieveitsgoals.a.Trueb.False

2:

Duringwhichofthesephases,thestrategicplanninggroupdecidesonastrategicdirection?

a.Strategyimplementationb.Strategyevaluationc.Strategyformulationd.Strategycontrol

3:

Strategichumanresourcemanagement（SHRM）canbethoughtofas:

a.Amilitaristictypedeploymentofcompanysalespersonsintocompetitormarkets.

b.Aplanneddeploymentofemployeeswhoareappropriatelyskilledtohelpachieveorganizationalgoals.

c.Toengageacostdifferentiationstrategicfocustogaingreatermarketsharefromcompetitors.

d.Acquiringreconnaissanceintelligenceaboutthesizeofcompetitors'CEOcompensationpackages.

4:

WhichoftheselinkagesrepresentsthelowestlevelofintegrationbetweentheHRfunctionandthestrategicmanagementfunction?

a.Two-waylinkageb.Integrativelinkagec.One-waylinkaged.Administrativelinkage

5:

Inwhichofthese,theHRfunction'sattentionisfocusedonday-to-dayactivities?

a.Integrativelinkageb.Administrativelinkagec.One-waylinkaged.Two-waylinkage

6:

Afirm'sstrategicmanagementdecisionmakingprocessusuallytakesplaceatitsfirst-linesupervisorylevel.a.Tb.F

7:

Whichoftheseisnotarelevantcomponenttostrategyformulation?

a.Missionb.Strategicchoicec.Humanresourcepracticesd.Externalanalysis

8:

Duringstrategyformulation,assessmentoftheorganization'sinternalstrengthsandweaknessesshouldfocusonboth_______and______aspectsofresourceavailability.

a.quantityandqualityb.short-termandlong-termc.lineandstaffd.corporateandoperational

9:

Internalanalysisattemptstoidentifytheorganization's

a.strengthsandthreats.b.threatsandopportunitiesc.opportunitiesandweaknesses.d.strengthsandweaknesses.

10:

Accordingtoresearch,majorityofthecompanieshavefullyintegratedHRMintothestrategyformulationprocess.

a.Trueb.False

11:

Withanintegrativelinkage,strategicplannersconsiderallthepeople-relatedbusinessissuesbeforemakingastrategicchoice.a.Trueb.False

12:

Itisestimatedthatover_____ofthetotalgrowthinU.S.GNPbetween1943and1990wastheresultofincreasesinhumancapital.a.one-fourthb.one-thirdc.one-halfd.three-fourth

13:

Allofthesevariablesshouldbeconsideredinstrategyimplementationexcept

a.taskdesign.b.selection,training,anddevelopmentofpeople.c.systemcontrol.d.rewardsystems.

14:

HRMhasprimaryresponsibilityforalloftheseimplementationvariablesexcept

a.taskdesign.b.people.c.rewardsystems.d.organizationstructure.

15:

Whichofthesereferstotheprocessofgettingdetailedinformationabou