人力资源管理期末复习材料1.docx

1、人力资源管理期末复习材料1Chapter 1 Human Resource Management: Gaining a Competitive Advantage1: Competitiveness refers to the companys ability to maintain and gain market share in its industry. a. True b. False2: Responsibilities that the HR department is solely responsible for include all of these except a. te

2、sting. b. labor law compliance. c. outplacement. d. employment interviewing.3: Given the importance of outsourcing, one of the least important roles that HRM can play today is that of a strategic partner. a. True b. False4: Which of these roles require that HRM help transform organizations to meet t

3、he new competitive conditions? a. Strategic partner b. Employee advocate c. Change agent d. Administrative expert5: Which of these refers to the practice of providing employees on-line access to information about HR issues and choices? a. Strategic design b. Self-service c. Outsourcing d. Personnel

4、administration6: Which of these is the competitive challenge that companies will face in the next decade that will increase the importance of HR management practices? a. The challenge of low performance work system b. The challenge of the old economy c. The challenge of sustainability d. The lack of

5、 competitive environment challenge7: SHRM, the worlds largest human resource management association, provides education and information services, conferences and seminars, government and media representation, and online services. a. True b. False8: Unfortunately, competition for labor is not influen

6、ced by the number and skill of persons available for full-time work. a. True b. False9: _ refers to the creativity, productivity, and service provided by the employees. a. Empowering b. Intellectual capital c. E-business d. Psychological contract10: Occupations with largest job growth include all of

7、 these except a. registered nurses. b. waiters and waitresses. c. food preparation and service workers. d. computer operators.11: A learning organization embraces a culture of lifelong learning, enabling all employees to continually acquire and share knowledge. a. True b. False12: Downturns in the U

8、SA economy changes expectations for psychological contracts of employment by: a. increasing employees demand for lifetime job security b. decreasing employers demand for excellence in customer service c. increasing employees responsibilities to self-manage their own work careers d. decreasing the us

9、e of alternative work arrangements and non-traditional workers13: Physiological contract describes what an employee expects to contribute and what the company will provide to the employee for these contributions. a. True b. False14: _ and _ has made the notion of a forty-hour work week obsolete. a.

10、The service economy; the domestic competitive environment b. The service economy; the low performance work system c. The low performance work system; the team work environment d. The globalization of the world economy; the development of e-commerce15: The balance scorecard differs from traditional m

11、easures of company performance by emphasizing that the critical indicators chosen are based on the companys business strategy and competitive demands. a. True b. False16: Which of these gives managers an indication of the performance of a company based on the degree to which stakeholder needs are sa

12、tisfied? a. The balanced scorecard b. The high-performance work system challenge c. Outsourcing d. A Human Resource Information System17: _ is a companywide effort to continuously improve the ways people, machine, and systems accomplish work. a. Alternative work arrangement b. Job design c. TQM d. M

13、anaging diversity18: Core values of TQM include: a. every employee in the company receives training in quality b. managers measure progress with feedback based on data c. methods and process are designed to meet the needs of internal and external customers d. all of above19: The ISO 9000:2000 standa

14、rds were developed by the International organization for standardization in Geneva, Switzerland. a. True b. False20: Which of these includes persons actively seeking employment? a. Distributed work force b. External labor market c. High-performance work systems d. Internal labor force21: The labor f

15、orce of current employees and persons actively seeking employment is referred to as the external labor force. a. True b. False22: It is projected that by 2012 the workforce will be 80 percent _. a. black b. Asian c. Hispanic d. white23: Traditionalists employees born between 1925 and 1945, tend to b

16、e comfortable challenging the status quo and authority. a. True b. False24: The effective management of a culturally diverse work environment yields competitive advantage to a company because: a. of cost differences in doing a good versus poor job of integrating unique people into the organizational

17、 family.b. those companies having the best reputations for managing diversity will also attract the premium female and minority talent.c. heterogeneous problem-solving groups generate better decisions and superior analyses of critical business issues.d. all of these25: Over the past 25 years, all of

18、 these areas of legal environment have influenced HRM except:a. equal employment opportunity legislation. b. employees pay and benefits. c. employee competition legislation. d. job security26: Ethical, successful companies can be characterized by all but which of these principles?a. In their relatio

19、nships with customers, vendors, and clients, these companies emphasize their own benefits.b. Employees assume responsibility for the actions of the company c. They have a sense of purpose the employees value and use in their day-to-day work d. They emphasize fairness.27: Which of these maximizes the

20、 fit between the companys social and technical systems? a. Contingency work system b. High-performance work system c. Internal and External labor force systems d. Progressive discipline system28: Use of new technology needs to be supported by specific human resource practices which includes; a. empl

21、oyees receive formal performance feedback. b. rewards and compensation and linked to company performance. c. employees choose or select new employees or team members. d. all of these29: A system used to acquire, store, manipulate, analyze, retrieve, and distributed information related to the company

22、s human resources is called a(n): a. HRIS. b. progressive discipline system. c. IRS. d. contingent workforce system.30: Which of these is a major dimension of HRM practices contributing to company competitiveness?a. Compensating human resources b. Acquiring and preparing human resources c. Managing

23、the human resource environment d. All of these.Answer for Chapter 11 a 2 d 3. b 4. c 5. b 6. c 7. a 8. b 9. b 10. D 11.a 12. c 13. A 14. d 15. A 16. A 17. C 18. D 19. a 20. B 21. b 22. d 23. b 24. d 25. c 26. a 27. b 28. d 29. a 30. dChapter 2 Strategic Human Resource Management1: Strategic human re

24、source management refers to the pattern of planned human resource developments and activities intended to enable an organization to achieve its goals. a. True b. False2: During which of these phases, the strategic planning group decides on a strategic direction? a. Strategy implementation b. Strateg

25、y evaluation c. Strategy formulation d. Strategy control3: Strategic human resource management (SHRM) can be thought of as: a. A militaristic type deployment of company sales persons into competitor markets. b. A planned deployment of employees who are appropriately skilled to help achieve organizat

26、ional goals. c. To engage a cost differentiation strategic focus to gain greater market share from competitors. d. Acquiring reconnaissance intelligence about the size of competitors CEO compensation packages.4: Which of these linkages represents the lowest level of integration between the HR functi

27、on and the strategic management function? a. Two-way linkage b. Integrative linkage c. One-way linkage d. Administrative linkage5: In which of these, the HR functions attention is focused on day-to-day activities? a. Integrative linkage b. Administrative linkage c. One-way linkage d. Two-way linkage

28、6: A firms strategic management decision making process usually takes place at its first-line supervisory level. a. T b. F7: Which of these is not a relevant component to strategy formulation? a. Mission b. Strategic choice c. Human resource practices d. External analysis8: During strategy formulati

29、on, assessment of the organizations internal strengths and weaknesses should focus on both _ and _ aspects of resource availability. a. quantity and quality b. short-term and long-term c. line and staff d. corporate and operational9: Internal analysis attempts to identify the organizationsa. strengt

30、hs and threats. b. threats and opportunities c. opportunities and weaknesses. d. strengths and weaknesses.10: According to research, majority of the companies have fully integrated HRM into the strategy formulation process. a. True b. False11: With an integrative linkage, strategic planners consider

31、 all the people-related business issues before making a strategic choice. a. True b. False12: It is estimated that over _ of the total growth in U.S. GNP between 1943 and 1990 was the result of increases in human capital. a. one-fourth b. one-third c. one-half d. three-fourth13: All of these variabl

32、es should be considered in strategy implementation except a. task design. b. selection, training, and development of people. c. system control. d. reward systems.14: HRM has primary responsibility for all of these implementation variables except a. task design. b. people. c. reward systems. d. organization structure.15: Which of these refers to the process of getting detailed information abou