询盘回复精华模板与心得.docx
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询盘回复精华模板与心得
询盘回复模板
技巧1：
如何避免错过询盘和订单，邮箱设置有门道！
立即查看！
技巧2：
24小时内询盘回复技巧和模板大放送！
立即查看！
技巧3：
未付款询盘催款技巧！
立即查看！
催促下单，库存不多
DearX,
Thankyouforyourinquiry.
Yes,wehavethisiteminstock.Howmanydoyouwant?
Rightnow,weonlyhaveXlotsoftheXcolorleft.Sincetheyareverypopular,theproducthasahighriskofsellingoutsoon.Pleaseplaceyourorderassoonaspossible.Thankyou!
Bestregards,
（name）
回应买家砍价
Dearx,
Thankyouforyourinterestsinmyitem.
Iamsorrybutwecan’tofferyouthatlowpriceyouaskedfor.Wefeelthatthepricelistedisreasonableandhasbeencarefullycalculatedandleavesmelimitedprofitalready.
However,we’dliketoofferyousomediscountsonbulkpurchases.IfyourorderismorethanXpieces,wewillgiveyouadiscountofxx%off.
Pleaseletmeknowforanyfurtherquestions.Thanks.
Sincerely,
（name）
断货（outofstock）
DearX,
Wearesorrytoinformyouthatthisitemisoutofstockatthemoment.Wewillcontactthefactorytoseewhentheywillbeavailableagain.Also,wewouldliketorecommendtoyousomeotheritemswhichareofthesamestyle.Wehopeyoulikethemaswell.Youcanclickonthefollowinglinktocheckthemout.
[url]http:
//www.aliexpress
Pleaseletmeknowforanyfurtherquestions.Thanks.
BestRegards,
（Yourname）
因为周末导致回复不够及时，先表示歉意，因为错过了最佳时机回复时间所以可通过主动打折的方式赢取客户。
DearX,
Iamsorryforthedelayedresponseduetotheweekend.Yes,wehavethisiteminstock.Andtoshowourapologyforourdelayedresponse,wewillofferyou10%off.PleaseplaceyourorderbeforeFridaytoenjoythisdiscount.Thankyou!
Pleaseletmeknowifyouhaveanyfurtherquestions.Thanks.
BestRegards,
（Yourname）
关于支付选择，提醒折扣快结束了
HelloX,
Thankyouforthemessage.Pleasenotethatthereareonly3dayslefttoget10%offbymakingpaymentswithEscrow（creditcard,Visa,MasterCard,moneybookersorWesternUnion）.Pleasemakethepaymentassoonaspossible.Iwillalsosendyouanadditionalgifttoshowourappreciation.
Pleaseletmeknowforanyfurtherquestions.Thanks.
Bestregards,
（Yourname）
合并支付及修改价格的操作
DearX,
Ifyouwouldliketoplaceoneorderformanyitems,pleasefirstclick"addtocart",then“buynow”,andcheckyouraddressandorderdetailscarefullybeforeclicking“submit”.Afterthat,pleaseinformme,andIwillcutdownthepricetoUS$XX.Youcanrefreshthepagetocontinueyourpayment.Thankyou.
Ifyouhaveanyfurtherquestions,pleasefeelfreetocontactme.
BestRegards,
（Yourname） 提醒买家尽快付款模板
DearX,
Weappreciatedyourpurchasefromus.However,wenoticedyouthathaven’tmadethepaymentyet.Thisisafriendlyremindertoyoutocompletethepaymenttransactionassoonaspossible.Instantpaymentsareveryimportant;theearlieryoupay,thesooneryouwillgettheitem.
Ifyouhaveanyproblemsmakingthepayment,orifyoudon’twanttogothroughwiththeorder,pleaseletusknow.Wecanhelpyoutoresolvethepaymentproblemsorcanceltheorder.
Thanksagain!
Lookingforwardtohearingfromyousoon.
BestRegards,
（Yourname）
OrDearX,
Weappreciateyourorderfromus.Youhavechosenoneofthebestsellingproductsinourstore.It’sverypopularforitsgoodqualityandcompetitiveprice.Rightnow,weonlyhaveXlotsoftheXcolorsleft.Wewouldliketoinformyouthatthisproducthasahighriskofsellingoutsoon.Wenoticedthatyouhadn’tfinishedthepaymentprocessfortheorder.We’dliketoofferyoua 10% discountonyourorder,ifyoupurchasenow,toensurethattheproductdoesn’tsellout.Wewillshipyourorderwithin24hoursonceyourpaymentisconfirmed.Ifyouneedanyhelporhaveanyquestions,pleaseletusknow.
BestRegards,
（yourname）
PS:
WeareoneofthebiggestsuppliersonAliExpress.Withmorethan3years’experienceinworldtrade,weareabletoprovidethebestprices,thehighestqualityandthesuperiorservice.Weinspectourproductsbeforeshippingthemoutandprovidea1yearwarrantyforallproducts.Wepromisetogiveyouafullrefundiftheproductsarenotasdescribed.Ifyouhaveanyquestions,pleasecontactus;wearehappytohelpyou.
订单超重导致无法使用小包免邮的回复
DearX,
Unfortunately,freeshippingforthisitemisunavailable;Iamsorryfortheconfusion.FreeShippingisonlyforpackagesweighinglessthan2kg,whichcanbeshippedviaChinaPostAirMail.However,theitemyouwouldliketopurchaseweighsmorethan2kg.Youcaneitherchooseanotherexpresscarrier,suchasUPSorDHL（whichwillincludeshippingfees,butwhicharealsomuchfaster）.Youcanplacetheordersseparately,makingsureeachorderweighslessthan2kg,totakeadvantageoffreeshipping.
Ifyouhaveanyfurtherquestions,pleasefeelfreetocontactme.
BestRegards,
（Yourname）
海关税
DearX,
ThankyouforyourinquiryandIamhappytocontactyou.
Iunderstandthatyouareworriedaboutanypossibleextracostforthisitem.Basedonpastexperience,importtaxesfallsintotwosituations.
First,inmostcountries,itdidnotinvolveanyextraexpenseonthebuyersideforsimilarsmallorlow-costitems.
Second,insomeindividualcases,buyersmightneedtopaysomeimporttaxesorcustomschargesevenwhentheirpurchaseissmall.Astospecificrates,pleaseconsultyourlocalcustomsoffice.
Iappreciateforyourunderstanding!
Sincerely,
（Yourname）
因为物流风险，卖家无法向买家国家发货时给出的回复
DearX,
Thankyouforyourinquiry.
Iamsorrytoinformyouthatourstoreisnotabletoprovideshippingservicetoyourcountry.However,ifyouplantoshipyourorderstoothercountries,pleaseletmeknow;hopefullywecanaccommodatefutureorders.
Iappreciateforyourunderstanding!
Sincerely,
（Yourname）
已发货并告知买家
DearX,
Thankyouforshoppingwithus.
Wehaveshippedoutyourorder（orderID:
xxx）onFeb.10thbyEMS.Thetrackingnumberisxxx.Itwilltake5-10workdaystoreachyourdestination,butpleasecheckthetrackinginformationforupdatedinformation.Thankyouforyourpatience!
Ifyouhaveanyfurtherquestions,pleasefeelfreetocontactme.
BestRegards,
（Yourname）
物流遇到问题
DearX,
Thankyouforyourinquiry;Iamhappytocontactyou.
Wewouldliketoconfirmthatwesentthepackageon16Jan,2014.However,wewereinformedpackagedidnotarrivedueto shippingproblemswiththedeliverycompany.Wehavere-sentyourorderby EMS;thenewtrackingnumberis:
XXX. Itusuallytakes 7 daystoarrivetoyourdestination.Weareverysorryfortheinconvenience.Thankyouforyourpatience.
Ifyouhaveanyfurtherquestions,pleasefeelfreetocontactme.
BestRegards,
（Yourname）
如果买家希望提供样品，而贵公司不支持样品时，可以这样回复
DearX,
Thankyouforyourinquiry;Iamhappytocontactyou.
Regardingyourrequest,Iamverysorrytoinformyouthatwearenotabletoofferfreesamples.Tocheckoutourproductswerecommendorderingjustoneunitoftheproduct（thepricemaybealittlebithigherthanorderingbylot）.Otherwise,youcanorderthefullquantity.Wecanassurethequalitybecauseeverypieceofourproductiscarefullyexaminedbyourworkingstaff.Webelievetrustworthinessisthekeytoasuccessfulbusiness.
Ifyouhaveanyfurtherquestions,pleasefeelfreetocontactme.
BestRegards,
（Yourname）
未付款订单
Dear$buyer,
WehavegotyourorderofXXXXXX。
Butitseemsthattheorderisstillunpaid.IftheresanythingIcanhelpwiththeprice,size,etc.,pleasefeelfreetocontactme.Afterthepaymentisconfirmed,Iwillprocesstheorderandshipitoutassoonaspossible.Thanks！
BestRegards
$myname
译文：
我们已收到你的订单，但订单似乎未付款。
如果在价格和尺寸上有什么能帮助的，请随时与我联系。
当付款完成，我将立即备货并发货。
谢谢！
提示：
请根据您产品自身特点对描述内容进行修改。
已付款订单
Dear$buyer,
YourpaymentforitemXXXXXXXXXXXXXXhasbeenconfirmed.WewillshipyourorderoutwithinXXXbusinessdaysaspromised.Afterdoingso,wewillsendyouane-mailnotifyingyouofthetrackingnumber.Ifyouhaveanyotherquestions,pleasefeelfreetoletmeknow.Thanks!
BestRegards
$myname
译文：
您的订单编号为XXXXXXXXXXXXXX的款项已收到，我们将在承诺的XXX天内发货，发货后，我们将通知你货运单号。
如果您有任何问题请随时联系我。
谢谢！
提示：
请填上您的订单号和发货天数。
发货后
Dear$buyer,
TheitemXXXXXXXXXXXXXXyouorderedhasalreadybeen?
shippedoutandthetrackingnumberisXXXXXXXXXXXXXX.Theshippingstatusisasfollows:
XXXXXXXXXXXXXX.Youwillgetitsoon.Thanksforyoursupport!
BestRegards
$myname
译文：
订单号为XXXXXXXXXXXXXX的货物已经发货，发货单号是XXXXXXXXXXXXXX，运输方式是XXXXXXXXXXXXXX，订单状态是XXXXXXXXXXXXXX。
您将会很快收到货物，感谢您的支持和理解。
提示：
请填写订单号、发货单号、运输方式和发货日期。
客户投诉产品质量有问题
Dear$buyer,
Iamverysorrytohearaboutthat.SinceIdidcarefullychecktheorderandthepackagetomakesureeverythingwasingoodcondition?
beforeshippingitout,Isupposethatthedamagemighthavehappenedduringthetransportation.ButI’mstillverysorryfortheinconveniencethishasbroughtyou.IguaranteethatIwillgiveyoumorediscountstomakethisupnexttimeyoubuyfromus.Thanksforyourunderstanding.
BestRegards
$myname
译文：
很抱歉听到发给您的货物有残损，我在发货时再三确定了包装没有问题才给您发货的。
残损可能发生在运输过程中，但我仍旧因为带给您的不便深表歉意。
当您下次从我这购买时，我将会给您更多的折扣。
感谢您的谅解。
提示：
请根据投诉的实际情况进行更改。
订单完成
Dear$buyer,
Iamveryhappythatyouhavereceivedtheorder.Thanksforyoursupport.Ihopethatyouaresatisfiedwiththeitemsandlookforwardtodoingmorebusinesswithyouinfuture.
Thanks！
$myname
译文：
我很高兴地看到您已收到货，感谢您的支持。
希望您满意，并期待着在将来与您做更多的生意。
提醒买家给自己留评价
Dear$buyer,
Thanksforyourcontinuoussupporttoourstore,andwearestrivingtoimproveourselvesintermsofservice,quality,sourcing,etc.Itwouldbehighlyappreciatedifyoucouldleaveusapositive
升级会员 