各种情况的询盘回复大汇总.docx
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各种情况的询盘回复大汇总
询盘的回复原则如下:
1、回复及时(给买家发送询盘的24小时内是黄金时间)
2、内容专业(清晰、简洁、完整)
3、格式规范(别忽略问候语,结束语等细节)
01
回应买家砍价
Dearx,
Thankyouforyourinterestsinmyitem.
Iamsorrybutwecan’tofferyouthatlowpriceyou askedfor.
Wefeelthatthepricelistedisreasonableandhasbeencarefullycalculatedandle**esmelimitedprofitalready.
However,we’dliketoofferyousomediscountson bulkpurchases.
IfyourorderismorethanXpieces,wewillgiveyoua discountofxx%off.
Pleaseletmeknowforanyfurtherquestions.Thanks.
Sincerely,
(name)
02
客户催促下单,但产品的库存不多
DearX,
Thankyouforyourinquiry.
Yes,weh**ethisiteminstock.Howmanydoyouwant?
Rightnow,weonlyh**eXlotsoftheXcolorleft.Since theyareverypopular,theproducthasahighriskof sellingoutsoon.Pleaseplaceyourorderassoonas possible.
Thankyou!
Bestregards,
(name)
03
客户所要产品断货
DearX,
Wearesorrytoinformyouthatthis itemisoutofstockatthemoment.Wewillcontactthefactorytoseewhentheywillbe**ailableagain.Also,wewouldliketo recommendtoyousomeotheritemswhichareofthe samestyle.Wehopeyoulikethemaswell.
Youcanclickonthefollowinglinktocheckthemout.
.…
Pleaseletmeknowforanyfurtherquestions.Thanks.
BestRegards,
(Yourname)
04
由于周末导致回复不够及时,先表示歉意
(因为错过了最佳24小时回复时间所以可通过主动打折的方式赢取客户。
)
DearX,
Iamsorryforthedelayedresponseduetothe weekend.
Yes,weh**ethisiteminstock.Andtoshowour apologyforourdelayedresponse,wewillofferyou10%off.
PleaseplaceyourorderbeforeFridaytoenjoythis discount.
Thankyou!
Pleaseletmeknowifyouh**eanyfurtherquestions.
Thanks.
BestRegards,
(Yourname)
05
提醒买家尽快付款
1)DearX,
Weappreciatedyourpurchasefromus.
However,wenoticedyouthath**en’tmadethe paymentyet.
Thisisafriendlyremindertoyoutocompletethe paymenttransactionassoonaspossible.Instant paymentsareveryimportant;theearlieryoupay,the sooneryouwillgettheitem.
Ifyouh**eanyproblemsmakingthepayment,orifyoudon’twanttogothroughwiththeorder,pleaseletusknow.Wecanhelpyoutoresolvethepayment problemsorcanceltheorder.
Thanksagain!
Lookingforwardtohearingfromyousoon.
BestRegards,
(Yourname)
2)DearX,
Weappreciateyourorderfromus.Youh**echosenoneofthebestsellingproductsinourstore.It'sverypopularforitsgoodqualityandcompetitiveprice.Rightnow, weonlyh**eXlotsoftheXcolorsleft.Wewouldliketoinformyouthatthisproducthasahighriskofselling outsoon.
Wenoticedthatyouhadn’tfinishedthepayment processfortheorder.We’dliketoofferyoua10% discountonyourorder,ifyoupurchasenow,toensure thattheproductdoesn’tsellout.Wewillshipyour orderwithin24hoursonceyourpaymentisconfirmed. Ifyouneedanyhelporh**eanyquestions,pleaseletusknow.
BestRegards,
(yourname)
PS:
WeareoneofthebiggestsuppliersonDhgate.Withmorethan3years’experienceinworldtrade,weareabletoprovidethebestprices,thehighest qualityandthesuperiorservice.Weinspectour productsbeforeshippingthemoutandprovidea1yearwarrantyforallproducts.Wepromisetogiveyouafull refundiftheproductsarenotasdescribed.
Ifyouh**eanyquestions,pleasecontactus;weare happytohelpyou.
06
关于支付,选择escrow,提醒折扣快结束了
HelloX,
Thankyouforthemessage.Pleasenotethatthereare only3dayslefttoget10%offbymakingpaymentswithEscrow(creditcard,Visa,MasterCard,moneybookersorWesternUnion).Pleasemakethepaymentassoonas
possible.Iwillalsosendyouanadditionalgifttoshowourappreciation.
Pleaseletmeknowforanyfurtherquestions.Thanks.
Bestregards,
(Yourname)
07
合并支付及修改价格的操作
DearX,
Ifyouwouldliketoplaceoneorderformanyitems,pleasefirstclick"addtocart",then“buynow”,and checkyouraddressandorderdetailscarefully
beforeclicking“submit”.Afterthat,pleaseinformme,andIwillcutdownthepricetoUS$XX.Youcanrefreshthepagetocontinueyourpayment.Thankyou.
Ifyouh**eanyfurtherquestions,pleasefeelfreeto contactme.
BestRegards,
(Yourname)
08
说明海关税的一些情况
DearX,
ThankyouforyourinquiryandIamhappytocontact you.
Iunderstandthatyouareworriedaboutanypossible extracostforthisitem.Basedonpastexperience, importtaxesfallsintotwosituations.
First,inmostcountries,itdidnotinvolveanyextra expenseonthebuyersideforsimilarsmallorlow-costitems.
Second,insomeindividualcases,buyersmightneedtopaysomeimporttaxesorcustomschargesevenwhen theirpurchaseissmall.Astospecificrates,please consultyourlocalcustomsoffice.
Iappreciateforyourunderstanding!
Sincerely,
(Yourname)
09
订单超重导致无法使用小包免邮的回复
DearX,
Unfortunately,freeshippingforthisitemisun**ailable;Iamsorryfortheconfusion.
FreeShippingisonlyforpackagesweighinglessthan 2kg,whichcanbeshippedviaChinaPostAirMail.However,theitemyouwouldliketopurchaseweighsmore than2kg.
Youcaneitherchooseanotherexpresscarrier,suchas UPSorDHL(whichwillincludeshippingfees,butwhicharealsomuchfaster).Youcanplacetheorders separately,makingsureeachorderweighslessthan 2kg,totakeadvantageoffreeshipping.
Ifyouh**eanyfurtherquestions,pleasefeelfreeto contactme.
BestRegards,
(Yourname)
10
已发货并告知买家
DearX,
Thankyouforshoppingwithus.
Weh**eshippedoutyourorder(orderID:
xxx)onFeb. 10thbyEMS.Thetrackingnumberisxxx.Itwilltake 5-10workdaystoreachyourdestination,butplease checkthetrackinginformationforupdatedinformation.Thankyouforyourpatience!
Ifyouh**eanyfurtherquestions,pleasefeelfreeto contactme.
BestRegards,
(Yourname)
11
因为物流风险,卖家无法向买家国家发货时给出的回复
DearX,
Thankyouforyourinquiry.
Iamsorrytoinformyouthatourstoreisnotableto provideshippingservicetoyourcountry.However,if youplantoshipyourorderstoothercountries,please letmeknow;hopefullywecanaccommodatefuture orders.
Iappreciateforyourunderstanding!
Sincerely,
(Yourname)
12
物流遇到问题
DearX,
Thankyouforyourinquiry;Iamhappytocontactyou.
Wewouldliketoconfirmthatwesentthepackageon 16Jan,2012.However,wewereinformedpackagedid notarriveduetoshippingproblemswiththedelivery company.Weh**ere-sentyourorderbyEMS;thenew trackingnumberis:
XXX.Itusuallytakes7daystoarrivetoyourdestination.Weareverysorryforthe inconvenience.Thankyouforyourpatience.
Ifyouh**eanyfurtherquestions,pleasefeelfreeto contactme.
BestRegards,
(Yourname)
13
如果买家希望提供样品,而贵公司不支持样品时,可以这样回复
DearX,
Thankyouforyourinquiry;Iamhappytocontactyou.
Regardingyourrequest,Iamverysorrytoinformyou thatwearenotabletoofferfreesamples.Tocheckoutourproductswerecommendorderingjustoneunitof theproduct(thepricemaybealittlebithigherthan orderingbylot).Otherwise,youcanorderthefull quantity.Wecanassurethequalitybecauseevery pieceofourproductiscarefullyexaminedbyour
workingstaff.Webelievetrustworthinessisthekeytoasuccessfulbusiness.
Ifyouh**eanyfurtherquestions,pleasefeelfreeto contactme.
BestRegards,
(Yourname)
希望以上的模板可以给各位小伙伴一些帮助,让大家在工作中能更快更好回复客户,拿下更多的订单!
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