LSDeployCallPark.docx

LSDeployCallPark.docx

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LSDeployCallPark

MicrosoftLyncServer2010CallParkConfigurationGuide

MicrosoftLyncServer2010

Published:

February2011

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Contents

ConfiguringCallPark1

CallParkConfigurationPrerequisitesandUserRights1

DeploymentProcessforCallPark2

ConfiguretheCallParkOrbitTable4

CreateaCallParkOrbitRange5

CreateaCallParkOrbitRangebyUsingCmdlets6

（Optional）ConfigureCallParkSettings7

EnableCallParkforUsers9

VerifyNormalizationRulesforCallPark10

（Optional）VerifyCallParkDeployment10

ConfiguringCallPark

CallParkallowsanEnterpriseVoiceusertoputacallonholdfromonetelephoneandthenretrievethecalllaterbydialinganinternalnumber（knownasaCallParkorbit）fromanytelephone.

ThecomponentsthatCallParkusesareautomaticallyinstalledandenabledontheFrontEndServerorStandardEditionserverwhenyoudeployEnterpriseVoice.However,youmustconfigureCallParkbeforeitisavailabletousers.

ThissectionguidesyouthroughtheconfigurationofMicrosoftLyncServer2010CallPark.

InThisSection

∙CallParkConfigurationPrerequisitesandUserRights

∙DeploymentProcessforCallPark

∙ConfiguretheCallParkOrbitTable

∙（Optional）ConfigureCallParkSettings

∙EnableCallParkforUsers

∙VerifyNormalizationRulesforCallPark

∙（Optional）VerifyCallParkDeployment

CallParkConfigurationPrerequisitesandUserRights

CallParkisacallmanagementfeaturethatisinstalledbydefaultwhenyoudeployEnterpriseVoice.ThistopicdescribeswhatyouneedtohaveinplacebeforeyoucanconfigureCallParkandtheuserrightsthatyouneedtoperformconfigurationtasks.

ThissectionassumesthatyouhavereadtheplanningdocumentationrelatedtoCallPark（seePlanningforCallManagementFeatures）.

CallParkConfigurationPrerequisites

CallParkrequiresthefollowingcomponents:

∙Applicationservice

∙CallParkapplication

ThesecomponentsareinstalledautomaticallywhenyoudeployEnterpriseVoice.

Ifyouwantcallerstohearmusicwhilethecallisparked,amusic-on-holdfileisalsorequired.Adefaultmusic-on-holdfileisinstalledautomaticallywhenyoudeployEnterpriseVoice.Youcansubstitutethedefaultfilewithyourownmusic-on-holdfile.CallParkusesFileStoretoholdtheaudiofile.

CallParkConfigurationUserRights

YoucanusethefollowingadministrativetoolstoconfigureCallPark:

∙LyncServerControlPanel

∙LyncServerManagementShell

YouusethesetoolstosetuptheCallParkorbittableandtoconfigureothersettingsusedbyCallPark.

ConfiguringCallParkrequiresanyofthefollowingadministrativeroles,dependingonthetask:

∙CsVoiceAdministrator:

Thisadministratorrolecancreate,configureandmanageallvoice-relatedsettingsandpolicies.

∙CsUserAdministrator:

ThisadministratorrolecanenableCallParkinvoicepolicy.Thisadministratorrolealsohasread-onlyviewaccesstoallvoiceconfigurations.

∙CsServerAdministrator:

Thisadministratorrolecanmanage,monitor,andtroubleshootserversandservices.

∙CsAdministrator:

ThisadministratorrolecanperformallofthetasksofCsVoiceAdministrator,CsServerAdministrator,andCsUserAdministrator.

Note:

Fordetailsaboutadministrativerights,seeRole-BasedAccessControlin"PlanningforLyncServer2010".

SeeAlso

PlanningforCallManagementFeatures

DeployingEnterpriseVoice

DeploymentProcessforCallPark

ThissectionprovidesanoverviewofthestepsinvolvedindeployingtheCallParkapplication.YoumustdeployEnterpriseEditionorStandardEditionwithEnterpriseVoicebeforeyouconfigureCallPark.ThecomponentsrequiredbyCallParkareinstalledandenabledwhenyoudeployEnterpriseVoice.

CallParkDeploymentProcess

Phase

Steps

Requiredgroupsandroles

Deploymentdocumentation

Configurethecallparkorbitrangesintheorbittable

UseLyncServerControlPanelorLyncServerManagementShellcmdletNew-CSCallParkOrbittocreatetheorbitrangesinthecallparkorbittableandassociatethemwiththeApplicationservicethathoststheCallParkapplication.

Note:

Forseamlessintegrationwithexistingdialplans,orbitrangesaretypicallyconfiguredasablockofvirtualextensions.AssigningDirectInwardDialing（DID）numbersasorbitnumbersinthecallparkorbittableisnotsupported.

RTCUniversalServerAdmins

CsVoiceAdministrator

CsServerAdministrator

CsAdministrator

CreateaCallParkOrbitRange

LyncServerManagementShelldocumentation

ConfigureCallParksettings

∙UsetheLyncServerManagementShellcmdletSet-CsCpsConfigurationtoconfigureCallParksettings.Ataminimum,werecommendthatyouconfiguretheOnTimeoutURIoptiontoconfigurethefallbackdestinationtousewhenaparkedcalltimesout.Youcanalsoconfigurethefollowingsettings:

∙（Optional）EnableMusicOnHoldtoenableordisablemusiconhold.

∙（Optional）MaxCallPickupAttemptstodeterminethenumberoftimesaparkedcallringsbacktotheansweringphonebeforeforwardingthecalltothefallbackUniformResourceIdentifier（URI）.

∙（Optional）CallPickupTimeoutThresholdtodeterminetheamountoftimethatelapsesafteracallhasbeenparkedbeforeitringsbacktothephonewherethecallwasanswered.

∙（Optional）UsetheLyncServerManagementShellcmdletSet-CsCallParkServiceMusicOnHoldFiletocustomizeanduploadanaudiofile,ifnotusingdefaultmusiconhold.

RTCUniversalServerAdmins

CsVoiceAdministrator

CsServerAdministrator

CsAdministrator

LyncServerManagementShelldocumentation

ConfigurevoicepolicytoenableCallParkforusers

UseLyncServerControlPanelorLyncServerManagementShellcmdletSet-CSVoicePolicywiththeEnableCallParkoptiontoenableCallParkforusersinvoicepolicy.

Note:

Bydefault,CallParkisdisabledforallusers.

Note:

Ifyouhavemultiplevoicepolicies,makesuretheEnableCallParkpropertyissetforeachvoicepolicy,notjustforthedefaultpolicy.

RTCUniversalServerAdmins

CsVoiceAdministrator

CsUserAdministrator

CsAdministrator

CreateaVoicePolicyandConfigurePSTNUsageRecords

LyncServerManagementShelldocumentation

VerifynormalizationrulesforCallPark

Callparkorbitsmustnotbenormalized.Verifythatyournormalizationrulesdonotincludeanyofyourorbitranges.Ifnecessary,createadditionalnormalizationrulestopreventorbitsbeingnormalized.

RTCUniversalServerAdmins

CsVoiceAdministrator

CsServerAdministrator

CsAdministrator

CreateaDialPlan

VerifyyourCallParkdeployment

Testparkingandretrievingcallstoensurethatyourconfigurationworksasexpected.

-

（Optional）VerifyCallParkDeployment

ConfiguretheCallParkOrbitTable

CallParkusesorbitsforparkingcalls.Beforeuserscanparkandretrievecalls,youmustconfigurethecallparkorbittable.Youneedtospecifytherangesofextensionnumbers（orbits）thatyourorganizationwillreserveforparkingcallsanddefinetheroutingforthoserangesbyspecifyingwhichCallParkpoolhandleseachrange.Whenyoudefineorbitranges,thegoalistohaveenoughorbitssothatanyoneorbitisnotreusedtooquickly,butnotsomanyorbitsthatyoulimitthenumberofextensionsavailableforusersorotherservices.YoucancreatemultiplecallparkorbitrangesforeachLyncServer2010poolwhereCallParkisdeployed.Eachcallparkorbitrangemusthaveagloballyuniquenameandauniquesetofextensions.

Important:

Anorbitrangetypicallyencompasses100orfewerorbits.Eachrangecanbemuchlarger,aslongasitissmallerthanthemaximumof10,000orbitsperrangeandyouhavefewerthan50,000orbitsperpool.Ifarangeistoosmall,theorbitsarereusedmorequickly.

Useblocksofvirtualextensions（extensionsthathavenouserorphoneassignedtothem）foryourorbitranges.

Note:

AssigningDirectInwardDialing（DID）numbersasorbitnumbersinthecallparkorbittableisnotsupported.

InThisSection

∙CreateaCallParkOrbitRange

∙CreateaCallParkOrbitRangebyUsingCmdlets

CreateaCallParkOrbitRange

FollowthesestepstocreateacallparkorbitrangebyusingLyncServerControlPanel.

Tocreateanewrangeofnumbersforparkingcalls

1.LogontothecomputerasamemberoftheRTCUniversalServerAdminsgroup,orasamemberoftheCsVoiceAdministrator,CsServerAdministrator,orCsAdministratorrole.Fordetails,seeDelegateSetupPermissions.

2.Openabrowserwindow,andthenentertheAdminURLtoopentheLyncServerControlPanel.FordetailsaboutthedifferentmethodsyoucanusetostartLyncServerControlPanel,seeInstallingandUsingA