国开电大《管理英语3》单元自测7国家开放大学形考任务试题答案.docx
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国开电大《管理英语3》单元自测7国家开放大学形考任务试题答案
国家开放大学《管理英语3》形考任务单元自测7试题答案
一、（答案在最后）
题目：
—What'sthelatestsituationwithallthesecustomercomplaintswe'vebeenreceiving?
—___________thequalityofthematerialhasnotalwaysbeenuptostandard.
:
Ibelieve
;I'mafraid
;Ithink
题目：
—Howiseverythinggoing?
—________________,we'vebeenquitebusythismonthandthere'sbeenquitealotofprogresssincethelastinspection.
:
Youcanjustlook
;Asyoucansee
;Pleasejustlookaround
题目：
—I'dliketotakealookfirstatthosestructuralsupportbeamsthatweregoingtobeputinplaceonthesecondfloor.
—____________,here'syourjacketandhelmet,andyou'dbetterputonthesebootsaswell–it'soursitepolicy.
:
Good
;You'rewelcome
;Certainly
题目：
—________________aboutitnow?
—Everytimeacustomerhascomplainedwe'vefollowedourstorepolicyandofferedthemanexchangeorafullrefund.
:
What'stheplan
;What'sbedoing
;What'sbeingdone
题目：
AChinesecompanyisgoingto_______overthewell-knownJapanesecompanyTOSHIBACorporation.
:
get
;take
;turn
题目：
Applealmostlostitsdominanceinthesmartphonemarket________itbecameclearthatitwasdifficulttomakeacallusingthemuchexpectediPhone4.
:
when
;that
;where
题目：
—Isuggestyouofferaffectedcustomersadiscountontheirnextstorepurchase,explainthesituationandapologizetothem.
—Right,ofcourse.___________________
:
I'llgetonitrightaway.
;Igotitnow.
;Iunderstandperfectly.
题目：
I'mgoingtohavea________withMarkaboutthisissuetomorrow.
:
speech
;sentence
;word
题目：
Let'sgo______thereportsonthelatestwork.
:
over
;with
;to
题目：
Notonly________manycarsbuiltinthe1970suglyandpoorlydesigned,theyalsobecameveryunreliableafter40-50thousandmiles.
:
was
;are
;were
题目：
Ournewschoolbuildingis__________construction.
:
under
;in
;having
题目：
Propercontrolsthatshould________________developedaspartofroutinesafetyprocedureswerenotinplace.
:
hasbeen
;havebeen
;be
题目：
Theproductsofthiscompanyarealways_________tostandard,theyhaveverystrictqualitycontrolprocess.
:
close
;down
;up
题目：
Thenthesituation_____________worsebyhumanerrorbecauseofthelackofpropertraining.
:
was
;wasmade
;hasbecame
题目：
Unluckily,someQualityManagementSystemfailures_____________headlines.
:
domake
;doesmake
;donotmake
二、翻译
为下面的句子选择正确的翻译（每题10分）。
操作提示：
通过题干后的下拉框选择题目的正确答案。
1.Qualitycontrolisaseriesofactivitiesthatensureandimprovethequalityofproductsandservice.（）
A.质量控制是一系列确保提高产品质量的服务行为。
B.质量控制是确保和提高产品和服务质量的一系列行为。
C.质量控制是一系列确保和提高产品质量及服务的行为。
2.Thegoalofstatisticalqualitycontrolwastogatherdatathatwouldallowfortheconstantimprovementofmanufacturingprocesses.（）
A.统计质量控制的目标在于收集数据以便不断地改进制造工艺。
B.统计的目标在于质量控制，收集数据以便不断地改进制造工艺。
C.统计质量控制的目标在于收集数据，不断地允许改进制造工艺。
3.Involvement,participation,andteamworkareseenasabsolute'musthaves'ifaqualityworkplaceistobecreated.（）
A.员工介入、员工参与以及团队合作是绝对的必须有的东西，如果要创造高质量的工作环境。
B.如果要创造高质量的工作环境，员工介入、员工参与以及团队合作被视为绝对的必要条件。
C.如果高质量的工作环境要被创造出来，绝对的必须条件被视为员工介入、员工参与以及团队合作。
4.Itwasthelate1970sthatAmericanmanufacturingfactoriesrealizedthatqualitycontrolwasasignificantissue.（）
A.它是在1970年代晚期美国的制造业工厂才意识到质量控制是一个重大问题。
B.美国的制造业工厂在1970年代发现质量控制是一个重大问题已经很晚了。
C.1970年代晚期美国的制造业工厂才意识到质量控制是一个重大问题。
5.Doorwaysoffernogreaterprotectionthananyotherarea.（）
A.出入口的保护作用比其他区域的更强大。
B.出入口的保护作用不比其他区域强大。
C.出入口的保护作用不能与其他强大区域相比。
二、听力理解
点击听对话录音，根据对话内容判断正误（每题10分）。
操作提示：
句子正确选择下拉选项框为T；句子错误选择下拉选项框为F。
1.Mikeismetbyanengineerattheconstructionsite.（）
2.Theconstructionsitedoesn'tlookverybusy.（）
3.Mikedoesn'tinspectthewholeconstructionsite.（）
4.Itisnotthefirsttimetheconstructionsitebeinginspected.（）
5.Fraserknowsclearlyhowthequalityiscontrolledattheconstructionsite.（）
二、听力理解
听对话录音，根据对话内容，找出COLUMNA中的各方是如何应对产品质量问题的（每题10分）。
操作提示：
通过下拉框选择题目的正确答案。
COLUMNA
COLUMNB
1.Customers
{Tryingtounderstandandsolvetheproblem;Talkingtothesupplier;Makingcomplaintstothestore;Offeringcustomersanexchangeorafullrefund;Reportingthequalityproblemtothemanager}
2.Thestore
{Tryingtounderstandandsolvetheproblem;Talkingtothesupplier;Makingcomplaintstothestore;Offeringcustomersanexchangeorafullrefund;Reportingthequalityproblemtothemanager}
3.Thepurchasingdepartment
{Tryingtounderstandandsolvetheproblem;Talkingtothesupplier;Makingcomplaintstothestore;Offeringcustomersanexchangeorafullrefund;Reportingthequalityproblemtothemanager}
4.Themanager
{Tryingtounderstandandsolvetheproblem;Talkingtothesupplier;Makingcomplaintstothestore;Offeringcustomersanexchangeorafullrefund;Reportingthequalityproblemtothemanager}
5.Frank
{Tryingtounderstandandsolvetheproblem;Talkingtothesupplier;Makingcomplaintstothestore;Offeringcustomersanexchangeorafullrefund;Reportingthequalityproblemtothemanager}
二、听力理解
听对话录音，根据对话内容完成下方题目（每题10分）。
操作提示：
通过题干后的下拉框选择题目的正确答案。
1.Whatistheproducttheyaretalkingabout?
（）
A.Skirts.
B.Shirts.
C.Materials.
2.Whatistheproblemwiththeproduct?
（）
A.Quality.
B.Color.
C.Quantity.
3.Whofirstfindsouttheproblem?
（）
A.Thesupplier.
B.Thecustomer.
C.Thestore.
4.Whofirstreceivesthecustomer'scomplaints?
（）
A.Thesupplier.
B.Themanager.
C.Thestore.
5.Whatisthesourceoftheproblem?
（）
A.Thepurchasingdepartment.
B.Thestore.
C.Thesupplier.
二、完型填空（每空10分）。
操作提示：
通过题目中的下拉选项框选择恰当的词语补全填空。
TotalQualityManagement（TQM）
TotalQualityManagement（TQM）isa{comprehend;comprehensive;comprehension}andstructuredapproachtoorganizationalmanagementthatseekstoimprovethequalityofproductsandservices{with;through;in}ongoingrefinementsinresponsetocontinuousfeedback.TQMrequirementsmaybedefinedseparatelyforaparticularorganization{or;and;as}maybeinadherencetoestablishedstandards,suchastheInternationalOrganizationforStandardization'sISO9000series.TQMcanbeappliedtoanytypeoforganization;itoriginatedinthemanufacturingsectorandhassincebeenadaptedforuseinalmosteverytypeoforganizationimaginable,{among;besides;including}schools,highwaymaintenance,hotelmanagement,andchurches.Asacurrentfocusofe-business,TQMisbasedonqualitymanagement{from;to;at}thecustomer'spointofview.
二、阅读理解
阅读下面的文章，根据文章内容判断文章后的句子是正确（T）还是错误（F）。
NOTABLEQUALITYMANAGEMENTFAILURES
AQualityManagementSystem（QMS）shouldclearlyunderstandcustomerrequirements,andtoprovidegooddesign,qualifiedproductioninaneffectiveandefficientway.
WhentheQualityManagementSystemfailstofulfillitsfunctionandcustomerrequirementsarenotmet,customersmightbeupset;managementandemployeesbothmightbeunhappy,butitsnegativeinfluenceisnotsowide-spread.Unluckily,someQualityManagementSystemfailuresdomakeheadlines.
Herearethreecasesoffamousqualitymanagementfailures:
3MILEISLAND
TheworstnucleardisasterinU.S.historybrokeoutatthe3MileIslandreactorfacilityineasternPennsylvaniainMarch1979. Propercontrolsthatshouldhavebeendevelopedaspartofroutinesafetyprocedureswerenotinplace.Thenthesituationwasmadeworsebyhumanerrorbecauseofthelackofpropertraining.Theonlynewnuclearpowerstationsbuiltsincethatdayweretheonesalreadyunderconstruction.
FORDPINTO
The FordPinto isthemostwell-knownandtheworstdisasterinthewholeU.S.automobileindustryinthe1970s.ApparentlytheentireU.S.autoindustrydecidedtospendthe1970srestingontheirlaurelsafterbuildinggreatcarsthatsoldwellduringthesixties.Notonlyweremanycarsbuiltinthe1970suglyandpoorlydesigned,theyalsobecameveryunreliableafter40-50thousandmiles.ThePintotopsthelistofQMSfailuresbecauseofitsdangerousdesignfaultsandthequestionableethicaldecisionsmadebytopmanagement.
IPHONE4
ApplealmostlostitsdominanceinthesmartphonemarketwhenitbecameclearthatitwasdifficulttomakeacallusingthemuchexpectediPhone4.Callsweredroppedsuddenlyandfrequentlycausingwidespreaddissatisfactionamongloyalcustomerswhohadupgradedtothenewmodelearlyon.Independenttestsshowedthattouchingtheleftsideofthecaseatacertainspotinterruptedthesignalanddroppedthecall–notagreatfeatureforahandhelddevicemainlyusedtomakecalls. MeanwhileApplecontinuedtodenyorminimizetheproblem. Astheproblemcontinuedtomakenewsheadlines,Appleeventuallyagreedtoavoluntaryrecalltocorrecttheproblem.
Alloftheabovefamousqualitymanagementfailurescouldprobablyhavebeenpreventediftheprinciplesofafullyfunctioningqualitymanagementsystemhadbeeninplace.
操作提示：
句子正确选择下拉选项框为T；句子错误选择下拉选项框为F。
1.providewelldesignedproducts.（）
2.placecompany'sinterestatthefirstplace.（）
3.understandcustomerneeds.（）
4.satisfyallemployees'requirements.（）
5.producequalifiedproducts.（）
二、阅读理解
阅读下面的文章，根据文章内容选择题目答案。
（每题10分）
THEHISTORYOFQUALITYCONTROL
Qualitycontrolisaseriesofactivitiesthatensureandimprovethequalityofproductsandservice.
Theterm'qualitycontrol'cameintocommonuseinthe1950sbecauseofW.EdwardDeming.His'FourteenPoints'havebecomethebibleforqualitycontrolspecialists.Whenthepost-warworldreturnedtoregularmanufacturing,Demingsaidthatinspectingproductqualityaftertheyweremadewasunacceptable.Instead,heproposedaprocessknownas'statisticalqualitycontrol'.Itwouldusecloselymonitoredperformancemeasur
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