•Saythatyouareresigning(leavingyourjob)
•YouenjoyedworkingforAjoaxuntiltakeoverbyZenith
•Pressurenowtoogreat
•Don’tlikethepressureandthelonghourssincethetakeover
•Increasednumberoftasksanddeadlines–verystressful
•Givedateyouwillbeleaving(normalperiodofnoticethreemonths,butyouwanttoleaveonFriday)
•Endsuitably
Modelanswer:
DearMrHardcastle
ThisistoletyouknowthatIwishtoresignfrommyjobatAjax.BeforethetakeoverbyZenithIenjoyedworkingatAjax,butnowthepressureistoogreat.Thelonghoursandtheincreasednumberoftasksanddeadlinesareverystressful.Mynormalnoticeperiodisthreemonths,butIwouldliketoleavethecompanyonFridayasIcannotcontinueworkinginthepresentconditions.
YoursSincerely
BeaKonrad
Task2(writetothanksomeonefortheirhelpandkindness)
1)
(Textbook,p61)
YouorganizeaconferenceatthePlazaHotelandConferenceCentre(seepage60).Writealetter(notmorethan100words)tothemanager,MelissaWang,containingthesepoints:
•ThankMsWangformakingtheconferenceasuccess
•Thestaffwerefriendlyandhelpful
•Allequipmentintheconferenceroomsworked
•Commentonthequalityofthefoodinthetworestaurantsandthespeedoftheservice(veryimportantatlunchtimewhenparticipantsonlyhad45minutesforlunch)
•ThankMesissaWangagain
•Endsuitable
Modelanswer:
DearMswang
I'mwritingtothankyouforhelpingtomakeourconferencesosuccessful.Yourstaffwereveryfriendlyandhelpful.Theconferenceroomswerewell-equippedandeverythingworkedperfectly.
Pleasesendmyspecialthankstothestaffinyourrestaurants:
thefoodwasexcellentandwasservedquickly.(Asyouknow,thiswasveryimportantatlunchtime,asweonlyhada45-minutebreak.)
Thankyouagainforallyourhelp.WewillcertainlyusethePlazaforasimilarconferencethatweareorganisingintwoyears'time.
YoursSincerely
2)
(Workbook,page27)
Youwerewellentertainedwhileyouattendedaconferenceintheheadoffice.Writeathank-youlettertotheorganizer.
Samplewriting:
DearBrian,
Thisistothankyouforyourhospitalityduringandaftertheconference.
Yougavemealotofyourtimeandmademyvisitverymemorable.WalkingroundtheOldTownintheeveningwasreallyfascinating.Besides,IthoughtthefoodinthatMediterraneanrestaurantwherewehadsupperwasjustperfect.
Itwasagreatpleasuretomeetyou.IfyoucometoCanada,Iwouldliketoreturnyourkindnessandgenerosity.
Onceagain,thankyou.
Regards,
Robert
Task3(writetocomplain)
(Textbook,p61)
Twoyearslater,youorganizeanotherconferenceatthesamehotel,butitisnotasuccess.Writealetter(notmorethan100words)tothenewmanager,MichaelRobinson,abouttheproblemsyouhad.
•YouchosethePlazabecauseofsuccessfulconferencetwoyearsago,butservicenotasgoodthistime
•Biggestproblem:
theinterpretersfromtheagency(recommendedbythehotel)werenotgood–thisledtomisunderstandingsandbadfeelings
•Askforcompensationofsomekind
•Endsuitably
Modelanswer:
DearMrRobinson
I'mwritingtocomplainaboutthefacilitiesandtheserviceduringourrecentconference.WeorganisedasuccessfulconferenceatthePlazatwoyearsago,butthistimewereverydisappointed.
Themostseriousproblemwastheinterpretersfromtheagencyrecommendedbyyou.Theydidnotspeakthelanguagesfluentlyandthisledtomisunderstandingsbetweentheparticipantsandcausedalotofbadfeelings.
consideringthesedifficulties,Isuggesta20percentreductioninthebillfortheconference.
Ilookforwardtoreceivingyourcomments.
Yourssincerely
Task4(writetogiveadvice)
(Textbook,p89)
YouareChristineRobison,thenewspaperjournalistwhoreceivestheletterabove(seetextbookp89).Writealetter(notmorethan100words)toJanetJonesthatwillappearinthenewspaper.Yourlettershouldgiveadvicetothesecretaryonwhattodo:
shouldshestayorshouldsheleavethecompany?
Modelanswer:
DearJanet,
Yoursituationsoundsverydifficult.YoushouldtrytounderstandyourAmericanmanager.HisbossesintheUSprobablyexpectalotfromhim.Sotrytoworkinthewaysthathewantsyoutowork.Learnfromhiscomments.Ifthepromotionpossibilitiesaregood,youshouldn’tthrowawayacareerinaninternationalcompanyjustbecauseyouwanttoeatinareastauranteveryday!
Trytoworkhardduringtheweekandrelaxatweekends.
Yourstruly,
ChristineRobinson
Task5(writetogiveadvice)
(Textbook,p115)
Readtheletteronpage115.Writeane-mail(85–100words)toyourfriendJessica,advisingherwhattodo.
Modelanswer:
Jessica
Thesituationsoundsterrible–wehadasimilarsituationinmycompanyonce.Idon’tthinkthatyouandyourcolleaguesshouldtrytodealwithKeithyourselves.Thatcouldleadtotrouble.IsthereamanageraboveLionelthatyoucouldgotosee?
InsteadoftalkingaboutKeithdirectly,youcouldsuggestthatsomeregularperformancereviewsofemployees’workwouldbeuseful.ThecompanywillfindoutsoonerorlaterthatKeithisnotproductiveandisjustcausingproblems.OramIbeingunrealistic?
Yours
Task6(writetoreviewaproduct)
(Textbook,p117)
Lookattheproductsinthecasestudyonpage113.Intheend,MinervaA.G.developedalloftheseproductsandyouboughtONEofthem.Writeoneoftheseletters(90-110)toMinervaA.G.
1)Thankthem.TellZMinerva
•Whichproductyoubought
•Whyyouboughttheproduct
•Howyouhaveusedit
•Whyyoulikeit
•Whetheryouthinkitoffersgoodvalueformoney
•Whetheryouwillbuyanotherone–ifso,askthemtosendyoudetailsoffuturemodels
2)Criticisetheproduct.TellMineva
•Whichproductyoubought
•Whyyouboughttheproduct
•Howyouhaveusedit
•Whyyoudon’tlikeit
•Thatyouwouldlikearefund
Modelanswers:
1)
DearSirorMadam
Irecentlyboughtaweightmonitoratoneofyoursstores.I’mwritingtotellyouhowgooditis.Ieatalotofbusinessluncheswithclients,andIhavebeenabletocontrolmyweightmuchmoreeasily.It’seasytoreadtheinformation–they’reveryuseful.€45isagoodpriceforaproductlikethis.Pleaseletmeknowaboutanynewmodelsthatyoudevelopinthefuture.
Yoursfaithfully
2)
DearsirorMadam
IrecentlyboughtaVirtualPassenger(VP)inoneofyourstores.I’masalesrep.Idrive100,000kilometresayearandIoftenfeelboredorsleepy.IthoughttheVPwouldhelpmekeepawake.However,IsoonfoundthattheVPisveryboringanditsjokesareterrible.Once,whenIalmostfellasleep,thealarmdidnotwork.TheVirtualPassengerisauselessproduct.I’dbegratefulifyoucouldsendmeafullrefund.
Yoursfaithfully
Task7(writetoenquireaboutaproduct)
(Workbook,p51)
Writeane-mailtoScanltInternationalonbehalfofyourcompanytorequestfurtherinformationaboutthescannerdescribedinexercis