乘务英语中级问题.docx

乘务英语中级问题.docx

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乘务英语中级问题

UNIT1

1.Howwouldyougreetpassengerswhentheyboardtheplane?

（1）Goodmorningsir.I’mLinda,thepurserofthisflight.We’rehappytobeofservicetoyou.

（2）Morning,madam.Welcomeaboard

2.Howdoesacabinattendantmakeaself-introductiontopassengers?

（1）MayIintroducemyself,LadiesandGentlemen?

I’mLinda,thechiefpurserofthisflight.

（2）MynameisHelenandmyservicenumberis128.Ihopeyouhaveapleasantflight.

（3）MynameisLiPing.I’minchargeofthecabin.IfthereisanythingIcandoforyou,pleasedon’thesitatetocallme.

Unit2

1.Whatdothecabinattendantsdiscussatthebriefing?

Whereareweboundfor?

What’stheweather?

What’stheflighttime?

2.Wouldyousaysomethingabouttheweatherconditionatyourbasecity?

Accordingtothismorning’sweatherforecast,Montrealwillseeahighof24`C,76`F,andsunnyskies.

3.Whatdothecabinattendantsdointhecabinbeforepassengersgetonboard?

（1）Pleasehelpmecheckifallthedocumentsnecessaryfortheflightareontheplane.

（2）Theycancheckthegalleyequipmentisreadytouse.

（3）Theycancheckthedemonstratorlifejacketsandoxygenmasks.

Unit3

1.Apassenger’sseatnumberis4A.Howcanyouhelphimfindhisseat?

Pleasetakeaisletothefourthrow.Thenumberisindicatedontheoverheadcompartment.

2.Whenpassengersareboarding,oneofthemisblockingthewayinthecabin.Whatdoyousaytohim.

Couldyoupleasestepasideandallowtheotherpassengerstogothrough?

3.Willpassengersbeabletochangeseatsfreelyduringtheflight?

NO.Theymustbalancetheplanewhenittakes-off,aftertake-offyoucantakeanyseatyoulike.

4.Whenapassengerwantstoupgrade,whatwouldyousay?

I’mawfullysorry.Thefirstclassisfulltoday.Youcanupgradetothebusinessclassifyouwouldliketopayextrafare.

Unit4

1.Apassenger’sbagistoobigtogointhecompartmentorundertheseat.Howdoyouhelphim?

Youcansay.Nevermind.Wouldyoumindstowingitsomewhereelse?

I’llkeepitsecure.

2.Whenapassengerwantstoputbaggageinthegalley,whatwouldyousay?

Sorry,sir.We'llbeworkingtherepreparingthemeal.Ihopeyoudon’tmind.I’llputitsomewhereelse.

3.Apassengerdoesn’tknowwheretoputhiscoat.Howdoyouhelphim?

（1）ShallIhangitinthewardrobecompartment?

（2）Isthereanythingvaluableinthepockets?

4.Apassengerwithababywantstohaveacot,buttherearenocotsontheplane?

Butwemayhavesomeemptyseats.Ifthathappens,I’llremoveanarmresttoyourbabycanliethere.

Unit5

1.Apassengerwithababydoesn’tknowtofastenherseatbeltWhatwouldyousaytohelp?

Nevermind.Letmehelpyou.Pleaseholdyourbabyoutsidetheseatbelt.I’llgetyouasupplementaryoneforthebaby.Isthatcomfortableforbaby?

2.Apassengerreclineshisseatbackassoonashegetsonboard.Butgetsonboard.Buthedoesnotknowhowtoreturnittotheuprightpositionbeforetake-off.Howdoyouhelphim?

Justpressthebuttononyourarmrest.

3.Theplaneisgoingtotakeoff.Butapassengerwantstogotothelavatory.Whatwouldyousaytohim.

Sorry,sir.Theplaneisabouttotakeoff,Youmustremaininyourseatwithyourseatbeltfastened.Youwillhavetowaituntilwereachourcruisingaltitude.

4.Apassengerissmokinginthecabin.Howdoyouhelphim?

（1）Excuseme,sir.Pleaseputoutyourcigaretteimmediately.

（2）No,thereisn’tbecausetheairline’sregulationsforbidsmokingonallflight.Aftertake-off,wecanofferyousomechewinggum.

5.Apassengerisusinghimmobilephonepriortotake-off.Howdoyoustophim?

（1）Excuseme,sir.Wouldyoupleaseturnoffyourmobilephone?

（2）Sorry,sir.Youarenotallowedtouseelectronicequipmentonboard.Itmightinterferewithournavigationsystem.（导航系统）

Unit6

1.Howdothecabinattendantstellthepassengerswhatdrinksareavailable?

Wehavetea,coffee,Cola,Sprite,fruitjuiceandmineralwater.Whichwouldyouprefer?

2.ApassengerwantsabottleofBlackLabelthathasrunoutofstockontheflight.Whatdoyousaytothepassenger.

I’msorry,wedon’thaveitonboard.Wouldyoulikesthelse?

3.Apassengerhasaskedmanytimesforacupoftea,buthehasn’tgotit.Whenyoufacesuchanirritatedpassenger,whatwouldyousay?

Sorry,miss.Idon’tknowhowthathappened.I’llgetyouonerightaway.Whitmilkorlemon?

4.Apassengerwassleepingwhileyouwereserving.Afterhewakesup,hecomplainshehasn’tgotadrink.Whatwouldyousaytothepassenger?

Sorry,madam.Youweresleepingwhilewewereserving.Ididn’twanttodisturbyou.Now,Whathaveorangejuiceandmangojuice.

Unit7

1.Generally,whatisthemaindishonboard?

----Roastbeef,chickenandfish.

2.apassengerwantssomemorechicken,butactuallythereisnomorechickenleftinthegalley.whatwouldyousay?

----Iamsorry.Iamafraidwehavenochicken.wouldyouliketotrythesteakinstead?

it’sverytasty.

3.whenpassengersareofferedmealsonboard,besidesthemaindish,whatelsecantheybeserved?

----Smokedsalmon,pâtéandsomeChinesedelicatescanbeserved.

4.ifacabinattendantwantstopassthetraytothepassengersbythewindow,whoareoutofherreach,whatshouldshedo?

----Iamsorry,sir,butcouldyoupassthetraytothepassengerbythwindow?

Unit8

1.Apassengerisavegetarian.Heasks:

“doyouhaveavegetarianmealforme?

”whatwouldyousay?

----Terriblysorry,wedidn’tpreparethattoday,wouldyoucareforsomefruitsofsweets?

Nexttimeyoufly,youcanorderaspecialmealwhenyoubook.Thatwillensureyouhavethecorrectmeal.

2.Amotheraskedacabinattendant:

“mybabyisnotusedtothefoodontheplane.doyouhaveanythingelseforhim?

”whatwouldyousay?

----sorrytohearthat.wecanofferhimsomesoftcakeandmilk.Andwecancooksomehotcongeeifhedoesn’tmindwaitingforafewminutes.

3.whenarepassengersservedmealsonboard?

----onalongflight

4.ifitisashortflight,whatcanpassengersbeserved?

----Passengerscanbeservedbeveragesandrefreshmentsonthisshortflight.

5.whenapassengerisn'tsatisfiedwiththefoodservedinthemenu,whatwouldyousay?

----sorry,sir.todayweonlyhavethesefood,wouldyoucareforsomefruitsorsweets?

Unit9

1.apassengerwantstoreadsomething.Whatdoyousay?

----wehavein-fightmagazinesandsomelocalnewspapers.

2.howdoyouintroducethein-flightentertainmenttopassengers?

----therearepopmusic,classicalmusic,folksongsandlightclassics,andsoforth.

3.whenpassengersdon’tknowhowtousetheheadsets,howdoyouinstructthem?

----firstputtheplugsintoyourears.Thenputthejackintothisholeatyourarmrest.Afterthatpressthisbuttontoselectthechannelwiththemusicyouwant.

4.whatdoyouoftenprovideforchildrenonboard?

----wehaveamenitykitsforchildrenthatcontainastorybook,crayonsandsoforth.

Unit10

1.whenapassengerwouldliketobuyabottleofblacklabelbutithassoldout.howdoyouexplaintothepassenger?

----sorry.wehavesoldout.Wecanonlycarryalimitedstockofeachitemandthisonehasbeenverypopulartoday.

2.whenapassengerwantstobuytoomanyduty-freecigarettesonboard,whatadvicedoyougive?

----Iamsorry,asfarasIknow,visitorstoXXareallowed200cigarettesor50cigars,please.

3.whenapassengerplanstobuysomethingtypicallyChinesesuchascloisonné,oratanghorse,whichyoudon’tcarryonboard,whatdoyousaytohim?

----wedon’tusuallycarryatanghorseorcloisonnébecausetheyarefragilearticles.Butwedohavesomecloisonnébracelets,ashtraysandsoon.

4.apassengerwantstopayineurotravelers’checkfortheduty-freeitems,butyoudon’tacceptthem.Whatdoyousay?

----sorry.weregretthatwedon’taccepteurotravelers’check.Youcanpaycashorcreditcard.

5.apassengerasksyoutogivehimadiscount,whatdoyousay?

----Iamsorry.Ican’tgiveyouanydiscount.Alltheitemswesellonboardaremarkedprices.

Unit11

1.Theplaneisdelayedbecauseofbadweatherattheairport.thedelaywillbe15minutes.pleaseexplainthesituationtothepassenger?

----Iamsorrytotellyouthattheweatherconditionsareunfavorable.Iamafraidwehavetowaituntiltheweatherbecomesbetter.

2.theplanewillbedelayedbecauseseveralpassengerswhohavecheckedinarelateinarriving.Pleasegivethereasonforthedelay.

----wearewaitingforafewmorepassengerstocomeonboard.wewillbeleavingassoonasboardingiscompleted.

3.Makeanannouncementabouttheweatherconditionatyourbasecity.

----

4.Saysomethingaboutthepassengerserviceunitsystem.

----aboveyourheadisthepassengerserviceunitsystem.Itincludesthecallbutton,readinglightandairflowsystem.Ifyouwanttocallus,pressthiscallbutton.Ifyouwanttoread,pressthisbutton.Thelightwillcomeon.Andyoumayregulatetheairflowsystemtogetmorefreshairbyturningthisknobtotheleft.

5.Apassengerasks:

“Theairflowisblowingrightonme.HowcanIadjustit?

”Whatdoyousay?

----youjustturnthistowhicheverdirectionyoulike,oryoucanshutitoffbyturningittightlytotheright.

Unit12

1.onaninternationalflightfromNewYorktoBeijing,howdoyoutellpassengertoadjusttheirwatches?

----NewYorkis12hoursbehindBeijing.thatishalfadaybehind.

2.whenapassengersays:

“Ihavelostoneofmybagsintheterminalbuilding.Canyouhelptogetthembake?

”Whatdoyousay?

----don’tworryaboutit.pleasegiveusyourname,homeaddressandadescriptionofyourbag,ourgroundstaffwillcontactyouassoonastheyfindit.andwewillsenditovertoyouonou