乘务英语中级问题.docx

1、乘务英语中级问题UNIT11. How would you greet passengers when they board the plane?(1)Good morning sir. Im Linda, the purser of this flight. Were happy to be of service to you.(2)Morning, madam. Welcome aboard2. How does a cabin attendant make a self-introduction to passengers?(1)May I introduce myself, Ladie

2、s and Gentlemen? Im Linda, the chief purser of this flight.(2)My name is Helen and my service number is 128 .I hope you have a pleasant flight.(3)My name is Li Ping .Im in charge of the cabin. If there is anything I can do for you, please dont hesitate to call me.Unit21.What do the cabin attendants

3、discuss at the briefing?Where are we bound for? Whats the weather? Whats the flight time?2. Would you say something about the weather condition at your base city?According to this mornings weather forecast, Montreal will see a high of 24C,76F, and sunny skies.3.What do the cabin attendants do in the

4、 cabin before passengers get on board?(1)Please help me check if all the documents necessary for the flight are on the plane.(2)They can check the galley equipment is ready to use.(3)They can check the demonstrator life jackets and oxygen masks.Unit31. A passengers seat number is 4 A. How can you he

5、lp him find his seat?Please take aisle to the fourth row. The number is indicated on the overhead compartment.2. When passengers are boarding, one of them is blocking the way in the cabin .What do you say to him.Could you please step aside and allow the other passengers to go through?3 .Will passeng

6、ers be able to change seats freely during the flight? NO. They must balance the plane when it takes-off, after take-off you can take any seat you like.4 .When a passenger wants to upgrade, what would you say? Im awfully sorry. The first class is full today.You can upgrade to the business class if yo

7、u would like to pay extra fare.Unit41. A passengers bag is too big to go in the compartment or under the seat.How do you help him? You can say. Never mind. Would you mind stowing it somewhere else? Ill keep it secure.2. When a passenger wants to put baggage in the galley,what would you say? Sorry, s

8、ir. Well be working there preparing the meal.I hope you dont mind. Ill put it somewhere else.3. A passenger doesnt know where to put his coat. How do you help him?(1)Shall I hang it in the wardrobe compartment?(2)Is there anything valuable in the pockets?4. A passenger with a baby wants to have a co

9、t, but there are no cots on the plane? But we may have some empty seats. If that happens, Ill remove an armrest to your baby can lie there.Unit51. A passenger with a baby doesnt know to fasten her seat belt What would you say to help? Never mind. Let me help you.Please hold your baby outside the sea

10、t belt.Ill get you a supplementary one for the baby.Is that comfortable for baby?2. A passenger reclines his seat back as soon as he gets on board. But gets on board. But he does not know how to return it to the upright position before take-off. How do you help him?Just press the button on your armr

11、est.3.The plane is going to take off. But a passenger wants to go to the lavatory. What would you say to him. Sorry, sir. The plane is about to take off, You must remain in your seat with your seat belt fastened .You will have to wait until we reach our cruising altitude. 4. A passenger is smoking i

12、n the cabin. How do you help him?(1)Excuse me, sir. Please put out your cigarette immediately.(2)No, there isnt because the airlines regulations forbid smoking on all flight. After take-off, we can offer you some chewing gum. 5. A passenger is using him mobile phone prior to take-off. How do you sto

13、p him?(1) Excuse me, sir. Would you please turn off your mobile phone?(2) Sorry, sir. You are not allowed to use electronic equipment on board. I t might interfere with our navigation system.(导航系统)Unit61. How do the cabin attendants tell the passengers what drinks are available?We have tea, coffee,

14、Cola, Sprite, fruit juice and mineral water. Which would you prefer?2.A passenger wants a bottle of Black Label that has run out of stock on the flight. What do you say to the passenger.Im sorry, we dont have it on board. Would you like sth else?3.A passenger has asked many times for a cup of tea,bu

15、t he hasnt got it. When you face such an irritated passenger, what would you say?Sorry, miss. I dont know how that happened. Ill get you one right away. Whit milk or lemon?4.A passenger was sleeping while you were serving. After he wakes up, he complains he hasnt got a drink. What would you say to t

16、he passenger?Sorry, madam. You were sleeping while we were serving .I didnt want to disturb you. Now, What have orange juice and mango juice.Unit 71.Generally, what is the main dish on board?-Roast beef, chicken and fish.2.a passenger wants some more chicken, but actually there is no more chicken le

17、ft in the galley. what would you say?-I am sorry. I am afraid we have no chicken . would you like to try the steak instead? its very tasty.3. when passengers are offered meals on board, besides the main dish, what else can they be served? - Smoked salmon, pt and some Chinese delicates can be served.

18、4.if a cabin attendant wants to pass the tray to the passengers by the window, who are out of her reach ,what should she do ?-I am sorry, sir ,but could you pass the tray to the passenger by th window?Unit 81.Apassenger is a vegetarian. He asks: “do you have a vegetarian meal for me ?”what would you

19、 say?-Terribly sorry, we didnt prepare that today, would you care for some fruits of sweets? Next time you fly , you can order a special meal when you book. That will ensure you have the correct meal.2.A mother asked a cabin attendant: “my baby is not used to the food on the plane . do you have anyt

20、hing else for him?” what would you say?-sorry to hear that . we can offer him some soft cake and milk. And we can cook some hot congee if he doesnt mind waiting for a few minutes.3.when are passengers served meals on board?-on a long flight4.if it is a short flight, what can passengers be served?-Pa

21、ssengers can be served beverages and refreshments on this short flight.5.when a passenger isnt satisfied with the food served in the menu, what would you say?-sorry ,sir .today we only have these food, would you care for some fruits or sweets?Unit 91. a passenger wants to read something. What do you

22、 say?-we have in-fight magazines and some local newspapers.2.how do you introduce the in-flight entertainment to passengers?-there are pop music , classical music, folk songs and light classics, and so forth.3.when passengers dont know how to use the headsets, how do you instruct them?-first put the

23、 plugs into your ears. Then put the jack into this hole at your armrest. After that press this button to select the channel with the music you want .4.what do you often provide for children on board?-we have amenity kits for children that contain a story book,crayons and so forth.Unit 101.when a pas

24、senger would like to buy a bottle of black label but it has sold out. how do you explain to the passenger?-sorry . we have sold out. We can only carry a limited stock of each item and this one has been very popular today.2.when a passenger wants to buy too many duty-free cigarettes on board, what ad

25、vice do you give?-I am sorry , as far as I know ,visitors to XX are allowed 200cigarettes or 50 cigars ,please.3.when a passenger plans to buy something typically Chinese such as cloisonn ,or a tang horse, which you dont carry on board, what do you say to him?-we dont usually carry a tang horse or c

26、loisonn because they are fragile articles. But we do have some cloisonn bracelets, ashtrays and so on.4.a passenger wants to pay in euro travelers check for the duty-free items ,but you dont accept them. What do you say?-sorry .we regret that we dont accept euro travelers check. You can pay cash or

27、credit card.5.a passenger asks you to give him a discount ,what do you say?-I am sorry . I cant give you any discount. All the items we sell on board are marked prices.Unit 111. The plane is delayed because of bad weather at the airport .the delay will be 15 minutes .please explain the situation to

28、the passenger? -I am sorry to tell you that the weather conditions are unfavorable. I am afraid we have to wait until the weather becomes better.2.the plane will be delayed because several passengers who have checked in are late in arriving. Please give the reason for the delay.-we are waiting for a

29、 few more passengers to come on board . we will be leaving as soon as boarding is completed.3.Make an announcement about the weather condition at your base city.-4.Say something about the passenger service unit system.-above your head is the passenger service unit system. It includes the call button

30、, reading light and airflow system. If you want to call us, press this call button. If you want to read, press this button. The light will come on. And you may regulate the airflow system to get more fresh air by turning this knob to the left.5.A passenger asks: “The airflow is blowing right on me.

31、How can I adjust it?” What do you say?-you just turn this to whichever direction you like, or you can shut it off by turning it tightly to the right.Unit 121.on an international flight from New York to Beijing, how do you tell passenger to adjust their watches?-New York is 12 hours behind Beijing. t

32、hat is half a day behind.2.when a passenger says: “I have lost one of my bags in the terminal building. Can you help to get them bake?” What do you say?-dont worry about it .please give us your name , home address and a description of your bag ,our ground staff will contact you as soon as they find it. and we will send it over to you on ou