商务英语口语情景对话100篇前30篇.docx
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商务英语口语情景对话100篇前30篇
商务情景对话（共30篇）
Tableofcontents目录
1Faxes传真
2TelephoneCalls电话
3MakingTelephoneAppointments电话预约
4Memos备忘录
5BusinessCorrespondence商业信函
6PlacinganOrder下订单
OfficeTalk办公室谈话
7CoWorkers同事
8Bosses老板
9Brainstorming集体讨论
10Commuting乘公交车上下班
11TheWorkingLunch工作午餐
BusinessTrip商务旅行
12InternationalBusinessTravel国际商务旅行
13DressingforBusiness商务着装
14HotelSituations旅馆情景
15NegotiatingtheSubway乘地铁
ClientReception接待客户
16ReceivingClients接待客户
17EntertainingClients招待客户
18AccommodatingForeignClients接待国外客户
19FactoryTours参观工厂
BusinessCommunizations商务交流
20PersonalIntroductions个人介绍
21SmallTalks聊天
22DefivefingBadNews传达坏消息
23PoliteQuestions礼貌提问
24Farewells道别
Negotiation谈判
25ClarifyingtheStakes说明利害关系
26MakingConcessions做出让步
27DiscussingtheBottomLine讨论底线
28AcceptingandConfirming接受和确认
29HardBargainersVSSoftBargainers强硬的对手和温和的对手
CompanyOrganization公司结构
30CEO执行总裁
1Faxes传真
Dialogueone
M:
CanyouhavethebriefsfromtheAndersonfirmslawyeronmydeskbytomorrowmorning.Therearequiteafewverytimesensitivematterswiththiscase.I'mafraidIcan'twaitanylonger.
F:
GettingthoseAndersonsbriefshasbeenharderthanyoucanimagine.Ihavetotrytocontacttheirlawyermanytimes,buteverytimeIcallhissecretarysayshe’sinameetingoroutoftheofficeorawayonbusiness.Iambeginningtothinkheistryingtoavoidme.
M:
That'shighlypossible.Heknowsifwemissourfilingdeadline,wedon’tstandachancetocompeteagainstthemforthebid.Trytogetaholdofhimagain.Givehimacallandseeifhecanfaxthemfirstthing.
F:
WhatifIcan'tspeaktohimdirectly?
M:
Askhissecretarytofaxthem.Itsthesamething.HavethemfaxedoverwithacopyalsofaxedtoMartin’soffice.
F:
HowdoIfindMartin’sfaxnumber?
Isheinyourrollerdesk?
M:
No,butyoucanalsocalltheirofficeandaskthesecretarytogiveyoutheirfaxnumber.I’llemailyoutheirofficenumberlatertoday.
F:
Ok,I'llgetonitfirstthing.
M:
Besureyoudo,IneedthosebriefsASAP
Dialoguetwo
M:
Didyouputthismorning'sfaxesonmydesk?
I'mwaitingforsomeurgentfaxesfromheadquaters,I'mprettysuretheycameinlastnight.
F:
Evethingcameintheofficefaxmachinelastnightisallonyourdesk,butInoticedthatsomeoffaxescamethroughprettyblurred,maybeyoutakealookatthem,ifthecopyisunreadble,I'llcallthenandaskthemtorefax.
M:
Yeah,you'regoingtohavetocallthemandgetthemtobeingrefax,thesecopiesaresodark,Ican'tmakeoutmeaningofthewords.
F:
Whataboutthatone?
M:
Thisone?
ThisoneissolightandIcanneitherreadit,howcanIbeing?
F:
YouknowIthinkthefaxmachineisoutoftoner,Icanchangethetonercondition,thatshouldsolvetheproblem.
M:
Yes,butthiswouldhavetorefaxitwell,andlookthere'sabout3pagesmissing,itlookslikethefaxmachineeight-halfmyimportantfaxes,andonesaremadethrowedaresoblurredortoolightandunreadable.
F:
Iguessthefaxmachineisoutofpapertoo,don'tworry,I'llhavesomeonelookatitthisafternoon,andthemeantime,I'llhaveyourdocumentsrefaxedtoourotherfaxmachine.
2TelephoneCalls电话
Dialogue1
A:
Hello,thankyouforcallingBradfordandSons.ThisisTracyspeaking,HowmayIhelpyou?
B:
Hello.Iwouldliketospeaktoyourdirectorofhumanresources,Ms.Jenkins,Please.
A:
Justamoment.I'llchecktoseeifsheisatherdesk.MayItellherwhoiscalling?
B:
ThisisBillBurtonfromMilfordInsurance,I'mcallingtoregardstoourmeetingnextTuesday.
A:
Thankyou,Mr.Burton.Canyoupleaseholdforamoment?
I'llchecktoseeifsheisavailable.
B:
Noproblem.
A:
I'msorry,Ms.Jenkinsisawayfromherdesk.Shehasalreadyleftforlunch.Wouldyouliketoleaveamessageforher?
B:
Yes,pleasehaveherreturnmycallwhenshereturnstotheoffice.It'sbestifshecangetintouchwithmebefore3pmtoday;shecanreachmeatmyofficenumber,635-8799.
A:
I'msorry,Ididn'tquitecatchthat,couldyoupleaserepeatthenumber?
B:
Noproblem,myofficenumberis635-8799,Tellhertoaskforextension31.
A:
I'msorry,Mr.Burton,justtoconfirm,yournameisspelledB-U-R-T-O-N,isthatcorrect?
B:
Yes,andIrepresentMilfordInsurance.
A:
IwilmakesureMs.Jenkinsreceivesyourmessageandreturnsyourcallbefore3pmthisafernoon.
B:
Thankyouverymuch.
Dialogue2
A:
Hello,PasadenaInn,thisisSandy,howmayidirectyourcall?
B:
I'dliketospeaktosomeoneaboutreservations.
A:
Icanhelpyouwiththat.whatdatewouldyouliketomakeareservationfor?
B:
We'llbearrivingMay12th,butIwouldliketomakereservationsforpenthouse.
A:
Oh,I'msorrysir,Ionlyhandlebookingsforourstandardrooms.ThepersonyouneedtospeakwithisTonyParker,hemakesallthearrangementsforourexecutiveaccounts.Unfortunately,he'snothererightnow.CanItakeyournameandnumberandhavehimgetbacktoyou?
B:
Whendoyouexpecthimbackin?
A:
He'llbeoutallafternoon,hemightnotbeabletoreturnyourcalluntiltomorrow,Willthatbealright?
B:
Yes.Isuppose.MynameisSamDarcy.Hecancontactmeat660-843-3235.
A:
Couldyoupleasespellyourlastnameforme?
B:
Sure.It'sD-A-R-C-Y.
A:
Okay.MrDarcy,andyourphonenumberis660-843-3233?
B:
That's3235.
A:
Sorry!
3235.Great.I'llhaveTonycallyoufirstthingtomorrowmorning.
3.MakingTelephoneAppointments电话预约
Dialogueone
M:
Hello,HereBertonspeaking,whatcanIdoforyou?
F:
Hello,MrBerton,thisisJennyJenkinsofbradfordandsonsreturningyourcall,I’msorryyoumissedmewhenyoucalledmyofficethismorning,mysacretarysaidyoucalledconcerningourmeetingnextTuesday?
M:
YesMsJenkins,thankyouforreturningmycall,I’mgladtofinallygetholdofyou.
F:
IwanttoletyouknowIwouldnotbeabletomakeameetingnextTuesday,Iwouldbeanothertownthatday,isthereanypossibilitywecanmovethemeetingtoMonday?
M:
I’mafraidIcompletelybookedonMonday,whatitwouldbePossibletopostponeuntilyoureturn?
F:
Oh,dear,IwascarryingontakingcareofourmeetingbeforeIleave,butIsupposeIcanshutoffsomethings,yes,wecanarrangesomething,IwillbackThursdaymorning,whataboutThursdayafternoon,wouldthatworkforyou?
M:
Thatshouldbefine,shallwesayabouttwoo’clock?
F:
Perfect,Ilookforwardtoseeingyouattwoo’clocknextThursdayafternoon,ifyouneedtochangethetime,plsfeelfreetocallmeonmyselfphone.
M:
ThanksBurdon,I’llseeyouonThursday.
Dialoguetwo
F:
Hello
M:
Hello,isDorasavailable?
F:
ThisisDoras,whoiscallingplease?
M:
Hi,Doras,thisisMikecallingfromparker’sdentistry,I’mcallingtoconfirmyourappointmentfortomorrowmorningatareawithdoctorparker.
F:
Oh,Ialmostforgot,thankyouforcallingtoremindme,actually,IdoneedtochangethetimeofmyappointmentIhaveascheduleconflict,andIcan’tmakeitthatearly.
M:
IfIputyouinthatlatersport,wouldthatworkout?
F:
Itwouldhavetobeafterlunch,doyouhaveanythingavailableabout2o’clock?
M:
Sorry,theonlyopeningwehaveafterlunchis1:
15,butImightbeabletoworkuntilat4:
00,wouldthatbeabettertime?
F:
That’sallright。
Ithinkweshouldmakeitat1:
15,canyouputmedownforthattimealot?
M:
Noproblem,Ihaveyourappointmentchangedtotomorrowmorningtotomorrowafternoonat1:
15
F:
Wonderful,thanksverymuch。
4Memos备忘录
Dialogue1
A:
Ihavebeenwaitinghereintheconferenceroomfortenminutesalready,whattimeisthemeetingstart?
whereisanyoneanyway?
B:
Didn'tyouhearaboutthat,ourmeetingwaspostponeduntilFriday.
A:
What?
themeetingwaspostponed?
Noonetoldmeanythingaboutit.
B:
Didyougetthememo?
A:
Whatmemo?
Theyhavn'tanymemothiswholeweek,Icheckmyinboxeveryday.AndIhavn'tseenanything.
B:
Thememowentout3daysago.Itshouldhavemadetoyourinbox,butmaybelostinallcollectorsonyourdesk.
A:
YouknowhowthingsgetpilotaboutmydeskwhenI'mbusy.IknowsometimesIdomanypleasethings,butIalwaysreadallthememosgoarround,theygodirectlytomyinbox.Areyousureweresendtowholeoffice?
B:
Itshouldhavegotarroundtoeverybody,theyalsopostacopyofthememointhebreakroom.Don'tyoueverlookatmeassagespostonthebulletinboard?
A:
I'musuallytoobusytotakeabunchofcofeebreakbythewatercooler,Anyway,I'msurethememonevergettomyinbox,I'llhavetotalkoursecretaryaboutit.
B.That'sright,Youwillneverknowwhatyourmissingoutofitifyoudon'treadthememos.
Dialogue2
A:
Ms.Dorsen,Ineedtotakeadictationforme.
B:
Yes,sir;
A:
Theyshouldgooutintraofficememorandumtoallemployeebythisafternoon,areyouready?
B:
Yes,sir,Goahead.
A:
Attentionallstaff:
effectiveimmediately,allofficecommunicationarerestrictedtoemailcorrespondanceasofficialmemos,theuseofinstancemessageporgrambyemployeeduringworkhourarestrictlyprohibited.
B:
Sir,Doesthisapplytointraofficecommunicationonlyorrelatealsorestrictexternalcommunications?
A:
Itshouldapplytoallcommunications.Notonlyinthisofficebetweenemployees,butalsoanyoutsidecommunciations.
B:
Butsir,manyemployeesuseinstancemessagingtocommuncatewithclients.
A:
Thiswerejusthavetochangethecommunicationmethods,Idon
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